buy the gp almost a year ago . at first it work fine but after several month I notice that I do not get any map update . I contact customer support and after several fail attempt to fix the issue they find out that my account be not setup with the right map update definition . they fix my account but now when download the new map update something go wrong and my device be unusable . I send the device to TomTom and 2 week later get a refurbish one hope that this would be the end of it . unfortunately not . few week later TomTom distribute a software update but apparently it have some bug . after install the update my device go funny again -lrb- stop charge , will not stay on when not connect to power -rrb- . so again I open a ticket with the support and again they ask I to reset my device and all kind of nonsense that do not help a bit . and again I have to ship my device to they -lrb- on my expense ! -rrb- so they will send I another refurbish device after 2 week -lrb- the 2nd time -rrb- . few day ago I get my 3rd refurbish device only to find out now that once again I can not update the map . I need to contact customer support again . when the GPS be work I love it . they have the best route algorithm and it be extremely easy to operate but they support be awful and this model have too many issue . do not buy TomTom until they improve they device quality and they support .