it seem that this unit be either loved or hate by people . I find it to be a very good product -lrb- and no , I do not sell Garmin GPS unit and I be not a employee -rrb- . this be my first car navigation gp , but I have use several handheld unit in conjunction with map . one have to wonder if maybe Garmin be make this unit in two different factory , one with its act together and one ... not so much , to have this disparity in review . I will relate to you my experience with it , which be generally positive . first , it have never lock up on I , and the longest I have wait for a signal on startup have be maybe 45 seconds to 1 minute . that be in the middle of downtown Seattle . the speak direction be very nice , though the voice be a bit mechanical . the voice give you street name and distance , which be almost as good as a good navigator ride shotgun . if you happen to be in the thick of traffic and do not hear the announcement , just press the `` SPEAK '' button and the message will repeat . I be visit Seattle for a few day . I have never be there prior to my trip . all in all it get I around very well as far as I can tell . the route feature be fairly nice , but I have a couple quibble with it . first , there be no easy way to tell it that I have reach the next destination on the route , so the only way to get it to take I to the next stop be to drive past my destination a bit sometimes . secondly , I be on a 11 stop route , start at my hotel and end there again . it work beautifully for the first four stop , but decide to give up and return I to my hotel . I delete the first four stop in the route and then restart it . after that , it work like a charm . in familiar territory -lrb- Phoenix , AZ -rrb- it pick very sensible route and the route exclusion feature be very powerful , able to rule out type of road , specific road , and even draw a rectangular avoid area on the map . by default , the route finder will find a least time route , but that can be configure to find shortest distance , or off-road -lrb- straight line -rrb- . the 2720 can also be set to prompt you for the method it should use . the remote , as far as I be concerned , be not terribly useful . it be just another item to get lose in you car . the number of location program into the unit be amazing . in addition to the obvious food , lodging , and gas location it have bank and atm , retail shopping , entertainment venue , and even veterinarian . you can search by name or by category , so if you be jonese for italian , it will find it for you . overall , I would recommend this unit if you can get one that work properly . I have not have the problem that have vex other , luckily . I be still run the 2.50 version of the software .