IT Support Agent
EXPERIENCE
Customer service and support expert, Vodafone Ukraine
Kyiv, Ukraine May 2018 — January 2020
Duties:
· Providing client-oriented service in English,
Ukrainian and Russian at Vodafone Ukraine’s
flagship Khreshchatyk store;
· Handling CRM management (reports, statistics)
· Archiving documents (verifying, collecting,
digitalization, sorting, sending);
· Managing interdepartmental communication;
· Evaluating bugs and processing feedback;
· Working as part of a 20+ member team;
· Training new staff (preparing tutorials,
midterms, mentoring support etc).
Support assistant trainee, Portmone
Kyiv, Ukraine April 2018 — May 2018
Duties:
· Provided support for clients at Ukraine’s largest
online payment company;
· Handled CRM management and bug reporting;
· Managed interdepartmental communication.
Call agent, Benish GPS
Kyiv, Ukraine October 2017 — December 2017
Accomplishments:
· Handled CRM events and emergency reporting 
for an internationally-oriented Israeli-owned 
GPS company;
· Provided phone and email support for clients;
· Reported system bugs;
· Reacted promptly to GPS-alarms and handled 
emergency situations.
PR-MANAGER, SMART FIXER AGENCY
Kyiv, Ukraine July 2016 — March 2017
Accomplishments:
· Managed social media campaigns and events,
interacted with the public, administered physical
ad campaigns;
· Checked for bugs and established and managed
online store websites.
Шукаю роботу або стажування з офісним графіком бажано нічних змін, з офіційним влаштуванням або контрактом (так, хочеться платити податки), в хорошому офісі зі зручною локалізацією.
1. Виконував місячні плани роботи навіть 300%
2. Працював з клієнтами напряму (в тому числі робота з конфліктами, customer success)
3. Супер-інтегрований та адаптивний (в команді з 14 країн моє ім'я знали вже на 2й день)
1. Виконував місячні плани роботи навіть 300%
2. Працював з клієнтами напряму (в тому числі робота з конфліктами, customer success)
3. Супер-інтегрований та адаптивний (в команді з 14 країн моє ім'я знали вже на 2й день)
EXPERIENCE
Customer service and support expert, Vodafone Ukraine
Kyiv, Ukraine May 2018 — January 2020
Duties:
· Providing client-oriented service in English,
Ukrainian and Russian at Vodafone Ukraine’s
flagship Khreshchatyk store;
· Handling CRM management (reports, statistics)
· Archiving documents (verifying, collecting,
digitalization, sorting, sending);
· Managing interdepartmental communication;
· Evaluating bugs and processing feedback;
· Working as part of a 20+ member team;
· Training new staff (preparing tutorials,
midterms, mentoring support etc).
Support assistant trainee, Portmone
Kyiv, Ukraine April 2018 — May 2018
Duties:
· Provided support for clients at Ukraine’s largest
online payment company;
· Handled CRM management and bug reporting;
· Managed interdepartmental communication.
Call agent, Benish GPS
Kyiv, Ukraine October 2017 — December 2017
Accomplishments:
· Handled CRM events and emergency reporting 
for an internationally-oriented Israeli-owned 
GPS company;
· Provided phone and email support for clients;
· Reported system bugs;
· Reacted promptly to GPS-alarms and handled 
emergency situations.
PR-MANAGER, SMART FIXER AGENCY
Kyiv, Ukraine July 2016 — March 2017
Accomplishments:
· Managed social media campaigns and events,
interacted with the public, administered physical
ad campaigns;
· Checked for bugs and established and managed
online store websites.
Шукаю роботу або стажування з офісним графіком бажано нічних змін, з офіційним влаштуванням або контрактом (так, хочеться платити податки), в хорошому офісі зі зручною локалізацією.