Customer Success Manager/Account manager/Customer Support Team Lead/Client Manager/
Latest Company: GENESIS

Key Account Manager
May 2019 – Present (1 yr 6 mos)
Responsibilities: 
• developing trust relationships with major clients to ensure they have an enjoyable experience while using the service
• acquiring a thorough understanding of key customer needs and requirements
• ensure the correct products and services are delivered to customers in a timely manner
• prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Shift Lead
Dec 2018 – Apr 2019 (5 mos)
Responsibilities: 
• dividing the tasks between the team members and taking responsibility for their accomplishment
• setting the shift targets and reaching them within a tight deadline
• onboarding and mentoring newcomers
• conducting one-on-ones and peer reviews with team members

Customer Service Representative
Jul 2018 – Nov 2018 (5 mos)
Responsibilities: 
• providing exclusive customer support service to international
clients (mostly the USA, UK, Canada, Australia)
• addressing clients' concerns via emails, chats, calls
• analyzing and troubleshooting technical issues
• working directly with premium customers
Цікавий проект (бажано стартап); дружній та цілеспрямований колектив, 
графік без нічних змін, лояльний та справедливий менеджмент
• 2x #1 performing team
• 5x in top 3 performing teams in the company
• 7x #1 performing agent 
• working on the positive customer retention rate
• 2x #1 performing team
• 5x in top 3 performing teams in the company
• 7x #1 performing agent 
• working on the positive customer retention rate
Latest Company: GENESIS

Key Account Manager
May 2019 – Present (1 yr 6 mos)
Responsibilities: 
• developing trust relationships with major clients to ensure they have an enjoyable experience while using the service
• acquiring a thorough understanding of key customer needs and requirements
• ensure the correct products and services are delivered to customers in a timely manner
• prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Shift Lead
Dec 2018 – Apr 2019 (5 mos)
Responsibilities: 
• dividing the tasks between the team members and taking responsibility for their accomplishment
• setting the shift targets and reaching them within a tight deadline
• onboarding and mentoring newcomers
• conducting one-on-ones and peer reviews with team members

Customer Service Representative
Jul 2018 – Nov 2018 (5 mos)
Responsibilities: 
• providing exclusive customer support service to international
clients (mostly the USA, UK, Canada, Australia)
• addressing clients' concerns via emails, chats, calls
• analyzing and troubleshooting technical issues
• working directly with premium customers
Цікавий проект (бажано стартап); дружній та цілеспрямований колектив, 
графік без нічних змін, лояльний та справедливий менеджмент