Customer/Technical Support Engineer | Project Manager
March 2020 - July 2020 Technical Support Advisor in Phillips
-basic troubleshooting of issues
-upgrading the software 
-working on creating bug requests 

September 2020 - June 2021 T1 Technical Support Engineer in Ciklum
- CMS management
- Primary processing the tickets
-Upgrading and calibrating systems
-Checking POE settings
-Basic reading of logs and finding the error.
-Primary check-up of the live events and graphics.

June 2021 -  September 2021 T2 Technical Support Engineer in Ciklum
-deep system configurations check/activation
- advanced reading of logs and finding the root of the problem
-quick understanding of how to fix difficult issues
- Grafana/Postman/Papertrail
-investigating the Windows errors and how they affect the systems
- creating bug request in JIRA/Confluence

November 2021 - March 2022 Technical Support Engineer in Blackthorn Vision(SciChart Project) 
-Establishing effective channel of communication between customers and the dev team 
-Reproducing reported issues and creating bug reports 
-Notifying customers about status of their requests
-Daily communication with the dev team 
-Assisting with creating and maintaining documentation
-Understanding the product and basic technical skills (Github, basic IDE skills, etc.)
-Working with CRM systems (Freshdesk,Zendesk,Jira)
- creating basic queries  in KayakoQL for ticket statistics

Aug 2022- Feb 2023 - Thomas Cook Tourism Service Desk position

More in my CV
-work-life balance
-career technical growth in company
-NO night shifts, evening shifts are okay
За 9 місяців роботи перейшла на другий рівень підтримки в технічній сфері
За 9 місяців роботи перейшла на другий рівень підтримки в технічній сфері
March 2020 - July 2020 Technical Support Advisor in Phillips
-basic troubleshooting of issues
-upgrading the software 
-working on creating bug requests 

September 2020 - June 2021 T1 Technical Support Engineer in Ciklum
- CMS management
- Primary processing the tickets
-Upgrading and calibrating systems
-Checking POE settings
-Basic reading of logs and finding the error.
-Primary check-up of the live events and graphics.

June 2021 -  September 2021 T2 Technical Support Engineer in Ciklum
-deep system configurations check/activation
- advanced reading of logs and finding the root of the problem
-quick understanding of how to fix difficult issues
- Grafana/Postman/Papertrail
-investigating the Windows errors and how they affect the systems
- creating bug request in JIRA/Confluence

November 2021 - March 2022 Technical Support Engineer in Blackthorn Vision(SciChart Project) 
-Establishing effective channel of communication between customers and the dev team 
-Reproducing reported issues and creating bug reports 
-Notifying customers about status of their requests
-Daily communication with the dev team 
-Assisting with creating and maintaining documentation
-Understanding the product and basic technical skills (Github, basic IDE skills, etc.)
-Working with CRM systems (Freshdesk,Zendesk,Jira)
- creating basic queries  in KayakoQL for ticket statistics

Aug 2022- Feb 2023 - Thomas Cook Tourism Service Desk position

More in my CV
-work-life balance
-career technical growth in company
-NO night shifts, evening shifts are okay