Customer Success Manager
Avada Media 
Manual QA 
- Складання тестової документації;
- Тестування  мобільних додатків;
- Тестування веб-додаків;
- Тестування API (Postman)/ JSON;
- Робота з багтрекінговими системами (Jira, Trello, Teamwork);

Nova Poshta
Customer Support 
- Communication with clients in social networks;
- Consulting clients.
- Training clients to use the company's services and products
- Solving customer problems;
- Solving problematic issues of clients, submitted by top managers;
-Providing the company's official position on events related to the company.

Zenedu
Customer Success Manager 

Working with CRM systems;
- Customer communication;
- Resolution of problem issues;
- Customer onboarding;
- Product demonstration to clients;
- Analysis of customer feedback and transforming it into ideas for product development;
- Working with NPS (Net Promoter Score) and Customer Churn metric;
- Facilitating customer onboarding

Avada Media 
Manual QA 
- Складання тестової документації;
- Тестування  мобільних додатків;
- Тестування веб-додаків;
- Тестування API (Postman)/ JSON;
- Робота з багтрекінговими системами (Jira, Trello, Teamwork);

Nova Poshta
Customer Support 
- Communication with clients in social networks;
- Consulting clients.
- Training clients to use the company's services and products
- Solving customer problems;
- Solving problematic issues of clients, submitted by top managers;
-Providing the company's official position on events related to the company.

Zenedu
Customer Success Manager 

Working with CRM systems;
- Customer communication;
- Resolution of problem issues;
- Customer onboarding;
- Product demonstration to clients;
- Analysis of customer feedback and transforming it into ideas for product development;
- Working with NPS (Net Promoter Score) and Customer Churn metric;
- Facilitating customer onboarding
