Customer Support specialist
RESPONSIBLE GAMBLING SPECIALIST 
BetBull Ltd, 
Jan 2018 - Jan 2021 

- Direct communication with customers, complaint handling. - Bug fixes with developers / QA team. 
- Independently determine potential addictive behaviour and implement policies and procedures with respect to account blocking, conducting further investigation and excluding customers. 
- Careful monitoring of responsible gaming sheet, containing customers who have been classified as low, medium or high risk profiles. 
- Suggest improvements to existing policies and procedures. 
- Specialize in the detection & prevention of underage and gambling addicted activity.
Досвід вирішення ситуацій з клієнтами які ризикують заподіяти собі шкоду;
Досвід вирішення ситуацій з клієнтами які ризикують заподіяти собі шкоду;
RESPONSIBLE GAMBLING SPECIALIST 
BetBull Ltd, 
Jan 2018 - Jan 2021 

- Direct communication with customers, complaint handling. - Bug fixes with developers / QA team. 
- Independently determine potential addictive behaviour and implement policies and procedures with respect to account blocking, conducting further investigation and excluding customers. 
- Careful monitoring of responsible gaming sheet, containing customers who have been classified as low, medium or high risk profiles. 
- Suggest improvements to existing policies and procedures. 
- Specialize in the detection & prevention of underage and gambling addicted activity.
