Creed: Us? Do you understand? Ex-client: OK thanks for the goodies. His words. In the last year, we have lost seven clients to the big chains. It's clear and subtle at the same time. Letters attatched to baskets of food. Like a couple years ago we tried to force out some of the older branch managers with a mandatory retirement age and then Ed Truck, your old boss, threatened us with a lawsuit, so we had to back off. Michael: Fine, I'm just going to go by myself, and I am going to win them back by myself because this is important to me. Michael: Great, the magic of the gift basket. Michael: Well...
Jan: I hope he's gets hit with an ageism suit. Pam is the office mattress. Pam: In his office. Ryan: Good luck Michael. Ryan: Kelly, come on. Ryan: We're never getting back together. So...
Michael: [turns to address Jim and Pam] No way. Toby: [gesturing to the rest of the office] This is everybody else... okay... Well, this guy is none other than one of the founders of Dunder Mifflin, Mr. Robert Dunder. [car drives into lake]
Dwight: Remain calm!
Plan: A: Jim and Pam's relationship; Q: What is outed to the rest of the office? A: a jealous Toby; Q: Who files a PDA complaint? A: a PDA complaint; Q: What does Toby file against Jim and Pam? A: Ryan; Q: Who returns to the office to introduce "Dunder Mifflin Infinity"? A: "Dunder Mifflin Infinity; Q: What is the name of Ryan's new plan? A: older workers; Q: Who does Creed warn Michael about? A: an "ageism seminar; Q: What does Michael hold after Creed warns him of the possible effects of Ryan's changes? A: Kelly; Q: Who tries to trick Ryan into getting back together with her? A: the personal touch; Q: What does Michael believe is more important than technology? A: Dwight; Q: Who does Michael take with him to present food gift baskets to former clients? A: seven former clients; Q: How many former clients did Michael and Dwight visit? A: no luck; Q: Did Michael have any luck with his gift baskets? A: a scene; Q: What does Michael cause at one of the clients' office? A: his rental car's GPS; Q: What did Michael not understand? A: Lake Scranton; Q: Where does Michael drive his rental car into? Summary: Jim and Pam's relationship is outed to the rest of the office after a jealous Toby files a PDA complaint. Ryan returns to the offices for the first time since his promotion to introduce "Dunder Mifflin Infinity", his plan to use technology to revitalize the uncompetitive company. Creed warns Michael of the possible effects this change will have with older workers, leading Michael to hold an "ageism seminar". Meanwhile, Kelly tries to trick Ryan into getting back together with her. Michael, believing the personal touch is more important than technology, leaves with Dwight to present food gift baskets to seven former clients to try to win them back. After presenting six of the baskets with no luck, Michael gets frustrated and causes a scene at one of the clients' office. On their return, unable to properly understand his rental car's GPS, Michael drives it into Lake Scranton.