 TITLE: Survey: How Consumers Are Reacting to COVID-19 CONTENT: Three-Quarters of Consumers May Contact Creditors for Repayment Relief\n----------------------------------------------------------------------\nAs more Americans struggle to maintain their regular incomes due to job loss or reduced hours, creditors and service providers have begun rolling out relief options to help those affected by the ongoing pandemic. When asked, 28% of respondents said they had already contacted their lender or service provider to see if they could make a special payment arrangement. Another 49% said they hadn't yet contacted anyone, but were planning to reach out. The remaining 23% said they had not reached out to anyone and were not planning to do so.\nAmong the portion of those who had already contacted their creditor or service provider, 69% said they were granted an acceptable repayment option for some or all of their bills. Only 15% reported being denied this relief, but 16% either didn't know or were waiting to hear back. END