This place is amazing! It can also get crowded, but the team is efficient and quick. The ice cream never disappoints and the waffle bowls are very fresh. The Kilwins is so cool. Everything looked so good, the aroma was great and everyone was very friendly. The location is perfect and their customer service delivery is unmatched.
We stopped in for our first visit after a movie nearby. We got chocolate dipped Rice Krispies and marshmallows for the kids and some raspberry jelly chocolates for the ride home! Everything looked and smelled great and everyone was really friendly! We'll definitely be back to try more!
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Had a delicious limited edition salted caramel ice cream Saturday evening. It was a vanilla ice cream with a gooey salted caramel sauce and chocolate covered caramel chunks. Yum! They also have caramel apples, house made fudge blocks, toffee, everything you would expect.Service was great and they were very willing to help you sample anything and patient through the decision process.:)
[{"summary": {"tkn_id": [[19, 23]], "idx": [[85, 116]], "text": "The ice cream never disappoints"}, "review": {"tkn_id": [[0, 8]], "idx": [[0, 56]], "text": "Had a delicious limited edition salted caramel ice cream"}}, {"summary": {"tkn_id": [[58, 64]], "idx": [[285, 330]], "text": "their customer service delivery is unmatched."}, "review": {"tkn_id": [[50, 52]], "idx": [[271, 288]], "text": "Service was great"}}, {"summary": {"tkn_id": [[48, 51]], "idx": [[229, 255]], "text": "everyone was very friendly"}, "review": {"tkn_id": [[54, 68]], "idx": [[293, 384]], "text": "they were very willing to help you sample anything and patient through the decision process"}}]
Outstanding! All of my visits have been wonderful. The variety and the quality of their treats are exceptional. I love the location and their customer service is unmatched! Rosa is very friendly and courteous and they are very active on their social media. I made a special request and they were more than willing to satisfy! Their ice cream is also delicious!
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Yes. This place. I don't understand how the other Birkdale ice cream places stay in business. This place is great! Love the 'Kilwin's Tracks.' Worth the wait... when there is a line, staff is efficient & the line always moves quickly.
[{"summary": {"tkn_id": [[0, 3]], "idx": [[0, 21]], "text": "This place is amazing"}, "review": {"tkn_id": [[20, 23]], "idx": [[94, 113]], "text": "This place is great"}}, {"summary": {"tkn_id": [[12, 17]], "idx": [[52, 83]], "text": "the team is efficient and quick"}, "review": {"tkn_id": [[37, 45]], "idx": [[161, 201]], "text": "when there is a line, staff is efficient"}}, {"summary": {"tkn_id": [[19, 23]], "idx": [[85, 116]], "text": "The ice cream never disappoints"}, "review": {"tkn_id": [[33, 35]], "idx": [[143, 157]], "text": "Worth the wait"}}, {"summary": {"tkn_id": [[32, 36]], "idx": [[154, 176]], "text": "The Kilwins is so cool"}, "review": {"tkn_id": [[25, 29]], "idx": [[115, 133]], "text": "Love the 'Kilwin's"}}, {"summary": {"tkn_id": [[59, 63]], "idx": [[291, 329]], "text": "customer service delivery is unmatched"}, "review": {"tkn_id": [[43, 45]], "idx": [[183, 201]], "text": "staff is efficient"}}]
Can get very crowded, but they are an efficient and quick team. I am also pretty sure everything taste great. Don't walk in wife my wife if you are paying. You will be broke. They have fudge galore and good selection of ice cream.
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If you like ice cream, you will like Kilwins. An added bonus, if you order a 'single scoop,' they are kind enough to allow 2 half-scoops! So, if you have trouble deciding, you can split the scoop! That's cool in my book: -)
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I love this place! Haven't tried anything other than the ice cream but they never disappoint. The ice cream and the waffle bowls are so fresh. I have a sensitivity to preservatives in dairy. You won't find that here! This is literally the only ice cream I can eat. Kilwins.. please don't ever change!
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Terrible service today. The young girl at the counter rang us up for 3 pretzels, our total was over $9. The girls argued with me throughout the entire transaction. It was obviously not rang correctly. Rude service, will not be returning.
[{"summary": {"tkn_id": [[0, 3]], "idx": [[0, 21]], "text": "This place is amazing"}, "review": {"tkn_id": [[41, 47]], "idx": [[201, 236]], "text": "Rude service, will not be returning"}}, {"summary": {"tkn_id": [[12, 17]], "idx": [[52, 83]], "text": "the team is efficient and quick"}, "review": {"tkn_id": [[24, 32]], "idx": [[104, 162]], "text": "The girls argued with me throughout the entire transaction"}}, {"summary": {"tkn_id": [[48, 51]], "idx": [[229, 255]], "text": "everyone was very friendly"}, "review": {"tkn_id": [[24, 32], [41, 42]], "idx": [[104, 162], [201, 213]], "text": "The girls argued with me throughout the entire transaction ... Rude service"}}, {"summary": {"tkn_id": [[53, 56], [58, 63]], "idx": [[257, 280], [285, 329]], "text": "The location is perfect ... their customer service delivery is unmatched"}, "review": {"tkn_id": [[41, 42], [44, 48]], "idx": [[201, 213], [215, 237]], "text": "Rude service ... will not be returning."}}]