The rooms are clean and spacious and the staff are very helpful.
Would come back again and again We have been staying at Island Shangri-la once every year for the past 7 years. They have continued to improve their service year after year. The service is impeccable. The rooms were renovated a couple of years ago and they added a modern twist. But the level of comfort and 'homeyness' has been retained. With the Pacific Place mall right underneath the hotel, it is so convenient to just go down and shop, knowing that even if you carry a lot of bulky items. There is no worry about riding through the mrt or lining up to get a taxi. You can just catch the elevator and go right up to your room. It is always a perfect experience staying at the hotel.
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Good, but not unforgettable This hotel is certainly good enough as a business hotel. However, I really will not stay here for a leisure trip. As mentioned in another review, there are just no personal touches or charm. The staff is polite but the service is more mechanical, rather than from the heart. There is a pool, but it offers a view of skyscrapers nearby. It's really quite hard to relax in this evironment.The location is not bad as it is connected to the subway via a big shopping mall. However, in the morning, a cab ride can take quite long to reach the central business district due to traffic jam.
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OK, not spectacular. I spent a few nights at the Shangri La in August. I found the overall experience lacking.The rooms are bland, all function with surprisingly little style (surprising given the strong feng shui influence in HK). The rooms are also small, even by HK/Toyko standards. Lunch at the cafe was expensive and disappointing. Breakfast was much better, though also very expensive.The pool is really nice, and the gym is good. The staff was OK, but interactions felt rushed and reminded me more of a NYC business hotel than a true 5 star.Don't be afraid to try somewhere else.
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once again, great stay once again, a great stay, upgraded to a harbour view as it was our silver wedding aniversary, flowers, fruit etc as well, i love this hotel so much, such humble and smilley staff considering it is regullaly voted one of the best hotels in the world for everything, fab possition, great rooms, wonderfull staff, do i own it or work for them? no,we just love staying here, well done, shangri- la once again!
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consistently excellent I stay at the island SRL frequently with business, and it isconsistently excellent - staff are always amazing. Isupposethe only picky downside is if you like modern it may be a littlechinzy for you!The service is outstanding.the bar lady in the foyer bar has remembered the drink I have on every visit (as she does with every repeat guest!) and the pool is simply relaxation at its best!Highly recommended
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Great hotel, deserves its reputation Really great location next to luxury shopping mall and park. We stayed in the lowest category room (deluxe peakview) and had no complaints. Service was excellent, staff couldn't do enough for us and our 2 kids, great welcome. Breakfast amazing, loved the outdoor pool - a great stay.
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Excellent This place is great. The welcome was impressive, the location is great above Pacific place and the MTR station.The rooms were spacious, clean and had everything you could ask for. Staff are very polite and efficient.Highly recommended.
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top of the line but you pay for it showReview(3417094, 'full');
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