Customer service is a real problem at this location. Many of the staff members are unfriendly, slow and do not seem to put the customers first. The food is good, with breakfast being the best menu option. However, the wait for food and a table is excessive.
So I came here today and it was alright but the only problem I had was with the host named marisela she was a very rude bitch who has staring problems lol but yeah that's the only problem I have eating there. Anyways I love the server named arcy I do recommend him to others as he is very nice:))))))
[{"summary": {"tkn_id": [[0, 8]], "idx": [[0, 51]], "text": "Customer service is a real problem at this location"}, "review": {"tkn_id": [[18, 20], [22, 30]], "idx": [[80, 99], [104, 150]], "text": "host named marisela ... was a very rude bitch who has staring problems"}}, {"summary": {"tkn_id": [[10, 16], [19, 27]], "idx": [[53, 93], [100, 142]], "text": "Many of the staff members are unfriendly ... and do not seem to put the customers first"}, "review": {"tkn_id": [[18, 20], [22, 30], [45, 50]], "idx": [[80, 99], [104, 150], [217, 245]], "text": "host named marisela ... was a very rude bitch who has staring problems ... I love the server named arcy"}}]
IHOP is IHOP.... so the 2 star rating is not for the nation wide chain, it's for this specific location. This IHOP has really really bad service, food takes a long time to show up, drink refiles never come, and it's not as clean as I would like.
[{"summary": {"tkn_id": [[0, 8]], "idx": [[0, 51]], "text": "Customer service is a real problem at this location"}, "review": {"tkn_id": [[24, 30]], "idx": [[105, 144]], "text": "This IHOP has really really bad service"}}, {"summary": {"tkn_id": [[10, 15], [18, 27]], "idx": [[53, 82], [95, 142]], "text": "Many of the staff members are ... slow and do not seem to put the customers first"}, "review": {"tkn_id": [[32, 39], [41, 44]], "idx": [[146, 179], [181, 205]], "text": "food takes a long time to show up ... drink refiles never come"}}, {"summary": {"tkn_id": [[44, 52]], "idx": [[214, 256]], "text": "the wait for food and a table is excessive"}, "review": {"tkn_id": [[32, 39]], "idx": [[146, 179]], "text": "food takes a long time to show up"}}]
Horrible service we put our name in never got called was skipped and host said he called our name when he never once called our name.... Will not be coming back after 30 min wait and he is telling everyone 10-15 min wait.... As he had already crossed off our name...... Service was horribleDoes Not Deserve 1 Star only gave cause I had to...
[{"summary": {"tkn_id": [[0, 8]], "idx": [[0, 51]], "text": "Customer service is a real problem at this location"}, "review": {"tkn_id": [[0, 1]], "idx": [[0, 16]], "text": "Horrible service"}}, {"summary": {"tkn_id": [[13, 16], [18, 27]], "idx": [[65, 93], [95, 142]], "text": "staff members are unfriendly ... slow and do not seem to put the customers first"}, "review": {"tkn_id": [[13, 25], [27, 35]], "idx": [[69, 132], [137, 178]], "text": "host said he called our name when he never once called our name ... Will not be coming back after 30 min wait"}}, {"summary": {"tkn_id": [[44, 53]], "idx": [[214, 257]], "text": "the wait for food and a table is excessive."}, "review": {"tkn_id": [[27, 45]], "idx": [[137, 220]], "text": "Will not be coming back after 30 min wait and he is telling everyone 10-15 min wait"}}]
i prefer breakfast its plentyful and the price is right, however i sometimes do dinner. i am really not a fan of dinner at ihop. not a lot of selection and the price is higher than i think it should be for an ihop. service is great though, i have been going for years.
[{"summary": {"tkn_id": [[0, 5]], "idx": [[0, 34]], "text": "Customer service is a real problem"}, "review": {"tkn_id": [[48, 50]], "idx": [[215, 231]], "text": "service is great"}}, {"summary": {"tkn_id": [[10, 27]], "idx": [[53, 142]], "text": "Many of the staff members are unfriendly, slow and do not seem to put the customers first"}, "review": {"tkn_id": [[48, 50]], "idx": [[215, 231]], "text": "service is great"}}, {"summary": {"tkn_id": [[35, 40]], "idx": [[167, 203]], "text": "breakfast being the best menu option"}, "review": {"tkn_id": [[0, 9]], "idx": [[0, 55]], "text": "i prefer breakfast its plentyful and the price is right"}}]
On September 13, 2014 we went to this IHOP again. We were seated and given menus but after that we were completely ignored. The server never did come back to take our order and after about 15 minutes of waiting we got up and left the restaurant, unable to even order our food.Extremely poor service.
[{"summary": {"tkn_id": [[0, 8]], "idx": [[0, 51]], "text": "Customer service is a real problem at this location"}, "review": {"tkn_id": [[58, 61]], "idx": [[276, 299]], "text": "Extremely poor service."}}, {"summary": {"tkn_id": [[10, 15], [18, 27]], "idx": [[53, 82], [95, 142]], "text": "Many of the staff members are ... slow and do not seem to put the customers first"}, "review": {"tkn_id": [[26, 35]], "idx": [[124, 172]], "text": "The server never did come back to take our order"}}, {"summary": {"tkn_id": [[44, 47], [51, 52]], "idx": [[214, 231], [244, 256]], "text": "the wait for food ... is excessive"}, "review": {"tkn_id": [[26, 35]], "idx": [[124, 172]], "text": "The server never did come back to take our order"}}]
We had an amazing server. Her name is Kari. She was very pleasant and very attentive to our needs. The food was great too. I will definitely keep coming here for the food but mainly for her and the amazing service that she gives!!
[{"summary": {"tkn_id": [[0, 8]], "idx": [[0, 51]], "text": "Customer service is a real problem at this location"}, "review": {"tkn_id": [[43, 44]], "idx": [[198, 213]], "text": "amazing service"}}, {"summary": {"tkn_id": [[10, 16]], "idx": [[53, 93]], "text": "Many of the staff members are unfriendly"}, "review": {"tkn_id": [[0, 4], [11, 14]], "idx": [[0, 24], [44, 65]], "text": "We had an amazing server ... She was very pleasant"}}, {"summary": {"tkn_id": [[29, 32]], "idx": [[144, 160]], "text": "The food is good"}, "review": {"tkn_id": [[22, 26]], "idx": [[99, 121]], "text": "The food was great too"}}]
We had an early before workday breakfast here and the food was delicious. Best of all was the warm energetic and friendly service from Jen. At 5am she was bubbly smiling and so pleasant. It truly was a great start to the day. Thank you Jen for a great experience!
[{"summary": {"tkn_id": [[0, 5]], "idx": [[0, 34]], "text": "Customer service is a real problem"}, "review": {"tkn_id": [[19, 23]], "idx": [[94, 129]], "text": "warm energetic and friendly service"}}, {"summary": {"tkn_id": [[10, 16]], "idx": [[53, 93]], "text": "Many of the staff members are unfriendly"}, "review": {"tkn_id": [[19, 25]], "idx": [[94, 138]], "text": "warm energetic and friendly service from Jen"}}, {"summary": {"tkn_id": [[29, 40]], "idx": [[144, 203]], "text": "The food is good, with breakfast being the best menu option"}, "review": {"tkn_id": [[6, 6], [10, 12]], "idx": [[31, 40], [54, 72]], "text": "breakfast ... food was delicious"}}]
I didn't give one star because this if the first time this has happened. We got some pancakes to go / pickup. The cook must have been multitasking a bit too much. Our stack of pancakes were burnt. Not happy when we got home and opened the container....
[{"summary": {"tkn_id": [[0, 5]], "idx": [[0, 34]], "text": "Customer service is a real problem"}, "review": {"tkn_id": [[36, 36], [39, 41]], "idx": [[163, 166], [176, 195]], "text": "Our ... pancakes were burnt"}}, {"summary": {"tkn_id": [[29, 32]], "idx": [[144, 160]], "text": "The food is good"}, "review": {"tkn_id": [[39, 41]], "idx": [[176, 195]], "text": "pancakes were burnt"}}]