The rooms are perfectly spacious, clean and comfortable. The hotel is well-located as it is within walking distance to some good sights. Finally, the staff were always friendly and helpful too.
On a recent extended visit to Boston (2+ weeks), we were lucky enough to stay at the Colonnade Hotel. This hotel is head and shoulders above other area hotels! The rooms are decorated with a quiet sophistication that is very comfortable (feather pillows and comforter, wool throw blanket), and every person we encountered on the staff - from housekeeping to the front desk - was helpful, courteous, and kind. The attached restaurant, Brasserie Jo, not only has very delicious food and a charming atmosphere, but also some of the best service we have encountered anywhere. As a whole, the service in the hotel was exceptional, and we want to thank in particular the front desk staff, concierge Jerry Good, and doorman Norman Maines. This hotel is superb in every respect, we could not recommend it more highly - we would never think of staying anywhere else in Boston.
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The service was outstanding from check-in to check-out. The room service was outstanding, along with the guys up front, class act. The location is so nice and very easy to move around the City. So many great places to eat around the hotel. Nice size gym on the 5th floor with several carido machines. The Colonnade made my first stay in Boston a unique one and i will be back with my family. I felt very safe at all times and i felt like i was in the center of all activity with that location.
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I stayed here for a wedding. While the wedding party was treated well, I was often treated poorly and spoken to as if I were trespassing on the property. The room was average and the shower was VERY bad. The water pressure was painful and I felt that the shower head was going to fall off. The TV was the smallest hotel TV I have ever seen. Upon checkout, the front desk left me on hold for a long time to answer a simple question. I would not recommend this hotel to anyone.
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My husband and I first stayed here for our wedding weekend and enjoyed it so much we returned for our first anniversary. The rooms are spacious, clean, and very comfortable-ditto the bathrooms. The staff are polite, courteous, a thoughtful-we even received a fruit and cheese plate in honor of our anniversary. We also love the location-within walking distance to Back Bay and the South End-both great walking neighborhoods. And the T is right out front if you're going further afield.
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Let's make this simple from the very first greeting from Norman Maines the exceptional greeter/doorman/guest advocate my entre stay this was an exceptional experience. With Norman setting the standard each and every time I entered and exited it was not surprising to find the entire team above the norm and the rooms and service to match. This is one boutique that gets it and knows how imortant the selection of team mebers is.
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We had a great week in Boston staying at the Colonnade. It was very clean and comfortable and the bathroom was excellent. The hotel staff were very helpful and polite, especially Norman. If I visited Boston again, I would definately stay at the Colonnade Hotel and would recommend it to my friends.
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I stayed at the Colonnade for four nights for a recent conference. It is immediately adjacent to numerous things: a T connection, two fair-sized shopping plazas, several restaurants, and the Hynes Convention Center. Further, the staff was super friendly and super helpful. Thanks!
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In Boston for a graduation and combined leisure trip. The Colonnade was very comfortable, convenient and friendly. Highly recommend and would go back. Restaurant excellent.
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