Only good thing about the stay was the view we had of the opera house and bridge. Although the room was clean, we asked for non smoking room, room we were given had previously been used by smokers and stank every time we walked in, the front of the safe was hanging off when we arrived, as was the internet box on the skirting. The reception staff were very rude when we checked in, the most friendly and polite people in the hotel were the porters, we had complimentary breakfast included which was just as well as food is expensive in this hotel. I have stayed in other Shangri La hotels and this one did not compare at all well, will not be staying here again.
We stayed at the Shangri-La, Sydney in July, 2011. We received first-class service from the moment we arrived until we arrived at the airport on the day we were leaving. We had a corner room on the 27th floor, with a 260 degree view. We could see all the way from the Bridge down through the harbour, past the Opera House to the heads. We enjoyed every minute of our stay, including the food and service at both the restaurants . and even room service was special. The room itself was newly renovated so everything was clean and fresh. We did not lack for anything. The concierge was able to answer all of our questions and help us out when we needed it. It was a fabulous finale for the end of our Australian vacation.
[{"summary": {"tkn_id": [[0, 17]], "idx": [[0, 81]], "text": "Only good thing about the stay was the view we had of the opera house and bridge."}, "review": {"tkn_id": [[38, 52], [60, 62], [68, 71], [76, 88]], "idx": [[170, 232], [259, 274], [301, 321], [336, 403]], "text": "We had a corner room on the 27th floor, with a 260 degree view ... from the Bridge ... past the Opera House ... We enjoyed every minute of our stay, including the food and service"}}, {"summary": {"tkn_id": [[18, 22], [35, 42]], "idx": [[82, 109], [161, 206]], "text": "Although the room was clean ... had previously been used by smokers and stank"}, "review": {"tkn_id": [[101, 104], [110, 112]], "idx": [[465, 484], [519, 534]], "text": "The room itself was ... clean and fresh"}}, {"summary": {"tkn_id": [[121, 128], [130, 135]], "idx": [[594, 630], [632, 662]], "text": "this one did not compare at all well ... will not be staying here again"}, "review": {"tkn_id": [[14, 24], [140, 151]], "idx": [[51, 109], [655, 718]], "text": "We received first-class service from the moment we arrived ... It was a fabulous finale for the end of our Australian vacation"}}]
We have stayed in a few 4 and 5 star hotels, and this one is definitely one of the best. We received a free room upgrade to get a view of Opera House and Harbour Bridge from the tenth floor. The bed was enormous, and very comfortable; and the bathroom was nearly as big as the bedroom! I had a massage at the spa while we were there, which is one of the best I'd ever had. The staff were excellent; friendly and helpful. We had valet parking and breakfast included in our room cost (good value, considering); and the breakfast was delicious. The hotel is well located in the Rocks area, with an easy walk to just about anywhere. Great place, we would definitely stay there again.
[{"summary": {"tkn_id": [[0, 16]], "idx": [[0, 80]], "text": "Only good thing about the stay was the view we had of the opera house and bridge"}, "review": {"tkn_id": [[30, 37], [66, 66], [76, 84]], "idx": [[128, 168], [294, 301], [340, 371]], "text": "a view of Opera House and Harbour Bridge ... massage ... is one of the best I'd ever had"}}, {"summary": {"tkn_id": [[70, 70], [72, 75]], "idx": [[328, 331], [342, 362]], "text": "The ... staff were very rude"}, "review": {"tkn_id": [[86, 93]], "idx": [[373, 419]], "text": "The staff were excellent; friendly and helpful"}}, {"summary": {"tkn_id": [[94, 110]], "idx": [[450, 547]], "text": "we had complimentary breakfast included which was just as well as food is expensive in this hotel"}, "review": {"tkn_id": [[95, 96], [100, 105], [107, 110]], "idx": [[421, 427], [446, 481], [483, 506]], "text": "We had ... breakfast included in our room cost ... good value, considering"}}, {"summary": {"tkn_id": [[112, 116], [119, 128]], "idx": [[549, 571], [583, 630]], "text": "I have stayed in other ... hotels and this one did not compare at all well"}, "review": {"tkn_id": [[0, 10], [12, 20]], "idx": [[0, 43], [45, 87]], "text": "We have stayed in a few 4 and 5 star hotels ... and this one is definitely one of the best"}}, {"summary": {"tkn_id": [[130, 135]], "idx": [[632, 662]], "text": "will not be staying here again"}, "review": {"tkn_id": [[138, 146]], "idx": [[629, 678]], "text": "Great place, we would definitely stay there again"}}]
We spent some time in The Shangri La hotel as part of our honeymoon in Jan 2008 and were not disappointed. We had a deluxe harbour view room and the views of the Opera House were amazing. Our room was very modern and exceptionally clean. Reception and concierge staff were friendly and attentive. Buffet breakfast was very nice but expensive if not included in your package. The location was excellent and one 2min walk to the Rocks and 5min walk to Circular Quay, note the walk to and from the hotel is on very, very steep hills. My only complaint would be the Spa, the treatments were expensive and the reception staff of the spa, I found very unhelpful. The hotel is very expensive but as a treat, worth it!
[{"summary": {"tkn_id": [[1, 14]], "idx": [[5, 69]], "text": "good thing about the stay was the view we had of the opera house"}, "review": {"tkn_id": [[30, 37]], "idx": [[145, 186]], "text": "the views of the Opera House were amazing"}}, {"summary": {"tkn_id": [[19, 22]], "idx": [[91, 109]], "text": "the room was clean"}, "review": {"tkn_id": [[39, 41], [45, 46]], "idx": [[188, 200], [217, 236]], "text": "Our room was ... exceptionally clean"}}, {"summary": {"tkn_id": [[70, 75]], "idx": [[328, 362]], "text": "The reception staff were very rude"}, "review": {"tkn_id": [[48, 48], [51, 53]], "idx": [[238, 247], [262, 281]], "text": "Reception ... staff were friendly"}}, {"summary": {"tkn_id": [[81, 83], [86, 92]], "idx": [[383, 400], [412, 448]], "text": "the most friendly ... people in the hotel were the porters"}, "review": {"tkn_id": [[48, 53]], "idx": [[238, 281]], "text": "Reception and concierge staff were friendly"}}, {"summary": {"tkn_id": [[96, 110]], "idx": [[457, 547]], "text": "complimentary breakfast included which was just as well as food is expensive in this hotel"}, "review": {"tkn_id": [[58, 69]], "idx": [[304, 373]], "text": "breakfast was very nice but expensive if not included in your package"}}]
This was definatley the best hotel I have stayed in! My boyfriend and I stayed here for one night as a treat and we were not disappointed. We were upgraded from a standard room to the Grand Appartment which turned out to be suite with a huge lounge, kitchen, dining room, and of course bedroom. The room had 270 degree views of Sydney Harbour which were breathtaking! If you stay at this hotel, be sure to have a drink at the Blu Horizon bar at the top of the hotel which again had amazing views of the harbour. The service was great as soon as we set foot in the hotel and nothing was too much trouble.
[{"summary": {"tkn_id": [[0, 8]], "idx": [[0, 43]], "text": "Only good thing about the stay was the view"}, "review": {"tkn_id": [[0, 9], [61, 66], [70, 72]], "idx": [[0, 51], [295, 324], [343, 366]], "text": "This was definatley the best hotel I have stayed in ... The room had 270 degree views ... which were breathtaking"}}, {"summary": {"tkn_id": [[70, 79]], "idx": [[328, 381]], "text": "The reception staff were very rude when we checked in"}, "review": {"tkn_id": [[107, 125]], "idx": [[512, 602]], "text": "The service was great as soon as we set foot in the hotel and nothing was too much trouble"}}, {"summary": {"tkn_id": [[112, 116], [119, 136]], "idx": [[549, 571], [583, 663]], "text": "I have stayed in other ... hotels and this one did not compare at all well, will not be staying here again."}, "review": {"tkn_id": [[0, 9], [107, 110]], "idx": [[0, 51], [512, 533]], "text": "This was definatley the best hotel I have stayed in ... The service was great"}}]
My boyfriend and I stayed for one night in October during our trip around Australia. I found the people on reception to be rude and far from welcoming however. We stayed in an Opera View Room and we were not disappointed, the view and the decor was perfect and it was the most comfortable bed I ever slept in, we even wrote down the name of the mattress! We had dinner in our room as it was a romantic night away and we didn't want to see anybody else. The food was fantastic. Overall we had a very pleasant stay and if we are ever lucky enough to go back to Sydney we would both stay here.
[{"summary": {"tkn_id": [[0, 8]], "idx": [[0, 43]], "text": "Only good thing about the stay was the view"}, "review": {"tkn_id": [[44, 45], [49, 50], [101, 107]], "idx": [[222, 230], [245, 256], [477, 512]], "text": "the view ... was perfect ... Overall we had a very pleasant stay"}}, {"summary": {"tkn_id": [[70, 79]], "idx": [[328, 381]], "text": "The reception staff were very rude when we checked in"}, "review": {"tkn_id": [[16, 24]], "idx": [[85, 127]], "text": "I found the people on reception to be rude"}}, {"summary": {"tkn_id": [[130, 135]], "idx": [[632, 662]], "text": "will not be staying here again"}, "review": {"tkn_id": [[109, 110], [116, 124]], "idx": [[517, 522], [548, 589]], "text": "if we ... go back to Sydney we would both stay here"}}]
We stayed at the Shangri La for six nights. We were upgraded to a Grand Harbour View room and couldn't have been more delighted. The view was fantastic. Our daughter (who we were visiting in Sydney) had never seen such a good view and she had been in the City for seven months. We had a lovely time and could'nt fault the hotel. We used the services of the concierge on a couple of occasions and he was excellent. Overall, a fabulous stay and if we ever visit Sydney again, we would not hesitate to stay here. We were sorry to leave.
[{"summary": {"tkn_id": [[0, 8]], "idx": [[0, 43]], "text": "Only good thing about the stay was the view"}, "review": {"tkn_id": [[27, 30], [76, 77], [85, 86]], "idx": [[129, 151], [353, 366], [399, 412]], "text": "The view was fantastic ... the concierge ... was excellent"}}, {"summary": {"tkn_id": [[130, 135]], "idx": [[632, 662]], "text": "will not be staying here again"}, "review": {"tkn_id": [[90, 92], [101, 107]], "idx": [[423, 438], [474, 508]], "text": "a fabulous stay ... we would not hesitate to stay here"}}]
We stayed three nights at this nice, modern hotel in the Rocks. We were pleased with the size of the room and the great view of the Sydney Opera House. This is the second time we have stayed at a Shangri La property (Bangkok was the first) and once again the service was very good. Nice, welcoming people both at check in and at the concierge. Free access to the internet and plenty of computers available. Sydney is an expensive city but this hotel is a decent value. The inside pool is not bad either.
[{"summary": {"tkn_id": [[0, 16]], "idx": [[0, 80]], "text": "Only good thing about the stay was the view we had of the opera house and bridge"}, "review": {"tkn_id": [[14, 31]], "idx": [[64, 150]], "text": "We were pleased with the size of the room and the great view of the Sydney Opera House"}}, {"summary": {"tkn_id": [[70, 79]], "idx": [[328, 381]], "text": "The reception staff were very rude when we checked in"}, "review": {"tkn_id": [[61, 64], [66, 68]], "idx": [[282, 304], [310, 321]], "text": "Nice, welcoming people ... at check in"}}, {"summary": {"tkn_id": [[107, 110]], "idx": [[524, 547]], "text": "expensive in this hotel"}, "review": {"tkn_id": [[91, 96]], "idx": [[439, 467]], "text": "this hotel is a decent value"}}, {"summary": {"tkn_id": [[112, 128]], "idx": [[549, 630]], "text": "I have stayed in other Shangri La hotels and this one did not compare at all well"}, "review": {"tkn_id": [[33, 45], [52, 59]], "idx": [[152, 215], [240, 280]], "text": "This is the second time we have stayed at a Shangri La property ... and once again the service was very good"}}]
When we arrived at the hotel we were delighted to be given an upgrade at no extra charge. Our room was on the 16th floor and we had the most fabulous view of both the Opera House and the Bridge. Our room was very spacious, very comfortable and had everything you could wish for. Breakfasts were good with a lovely selection and staff friendly and helpful. We had a wonderful stay and hope to come back again.
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