I’m intrigued by the idea of purposeful body hair design, but I feel like my scarred-up trich body doesn’t deserve sugaring. So I almost scare myself when I blurt out, “Can I come to you even if I have trichotillomania?” Natalie laughs and says, “No way, me too!” We share a moment of quiet joy over our mutual vulnerability; then they assure me, “Of course, you can come in. We’ve been working on growing our skincare processes to fit people who feel shame about picking or tweezing . We want to create a space where you don’t feel judged, but rather one where we can help you with your skin goals. I even teach people how to pick in a way that’s better for their skin. If you’re going to pick, you might as well know how to do it right.” I basically cry my way through the rest of the interview.