On Monday, the brand responded with an Instagram post of Carrie Bradshaw on a broken, bedazzled phone, saying they were on top of it. "We’re still on it, guys. Your stuff will get to you soon – between March 10th and March 24th. We know it’s frustrating and we appreciate your patience during this delay, but we’re working hard to make sure your next orders are faster and easier to track than ever before. If you haven’t heard from us yet, just hang tight, we’re reaching out on an individual basis to help you handle your order," the company, which was recently acquired by boohoo , wrote.