Like most full-time mystery shoppers, Laura is self-employed. She earns around £30,000 to £40,000 a year and that doesn’t include all the freebies she gets on the job. “With the perks, it’s enough to live on.” She finds it satisfying to return to a store where she has previously been a mystery shopper and see standards have improved. “I know it must be because of my feedback or why would they pay me to give it? I feel I’m not just doing a service for my company; I’m doing a service for all shoppers everywhere.”
What does Laura find satisfying when returning to some of the stores she visited while mystery shopping?
Seeing that her mystery shopping had an impact on the service Being told that her feedback improved the service standards Getting more freebies Being able to simply enjoy the shopping experience without having to work