9.3 As Nações Unidas e a União Europeia são individualmente responsáveis pela resolução, e garantem e isentam a outra Parte e os seus funcionários, pessoal ou agentes, de quaisquer pedidos de indemnização, exigências, perdas e responsabilidade de qualquer natureza ou tipo, apresentados ou invocados por terceiros, com base nos respetivos atos ou omissões, ou nos atos ou omissões dos seus funcionários, pessoal e agentes, decorrentes desses atos ou omissões, com eles relacionados ou a eles associados, no âmbito da execução do presente Acordo. Artigo 10. Política de dever de diligência em matéria de direitos humanos As responsabilidades assumidas pelas Nações Unidas nos termos do presente Acordo estão sujeitas aos termos da política de dever de diligência em matéria de direitos humanos no âmbito do apoio das Nações Unidas a forças de segurança não pertencentes às Nações Unidas (S/2013/110), cujo texto consta do anexo 3 do presente Acordo. Artigo 11. o Consulta e resolução de litígios 11.1 As Nações Unidas e a União Europeia acompanham de perto a execução do presente Acordo e, para esse efeito, consultam‐se mutuamente com regularidade e de forma estreita. 11.2 No âmbito das respetivas responsabilidades, o coordenador da ONU e o coordenador da UE consultam‐se regularmente, a pedido de qualquer um deles, sobre quaisquer dificuldades, problemas, questões que suscitem preocupação ou litígios que possam surgir durante a execução do presente Acordo e envidam todos os esforços para debater e resolver amigavelmente qualquer questão por meio de negociação.
21. Each United Nations entity providing support must develop an implementation framework in accordance with its management practices in order to ensure compliance with this policy. That framework should be clearly set out in a standing operating procedure or similar instrument. The framework should, where relevant, be reported to the entity’s mandating body. Such a framework should include, as required: (a) Resources required to effectively manage delivery of the support and to monitor and evaluate its impact; (b) Incentives or other accompanying measures aimed at improving compliance by the recipient with international humanitarian, human rights and refugee law; (c) Mechanisms for the effective monitoring of the recipient’s behaviour to detect grave violations of international humanitarian, human rights and refugee law and the recipient institution’s responses to any violations (such mechanisms should include procedures for regular reporting from the Office of the United Nations High Commissioner for Human Rights (OHCHR), the Office of the United Nations High Commissioner for Refugees (UNHCR), the Office for the Coordination of Humanitarian Affairs (OCHA) and the United Nations Children’s Fund (UNICEF) and from the offices of the Special Representatives of the Secretary-General for Children and Armed Conflict, and the Special Representative of the Secretary-General on Sexual Violence in Conflict); (d) Well-defined systems for the collation and effective review of information gathered through such monitoring and from other sources, including local protection of civilian networks; (e) Well-defined procedures to guide decisions by responsible United Nations officials on whether or not violations committed by the recipient entity require intervention with the recipient entity or its command elements or, as a final resort, require the suspension or withdrawal of support under this policy; (f) Clear procedures for communication with the relevant authorities where United Nations intervention or the suspension or withdrawal of support is required under this policy; (g) Clear and effective procedures for evaluating and considering the possible risks if support is suspended or withdrawn, including risks to the safety and security of United Nations and associated personnel, and for identifying appropriate mitigatory measures, and ensuring that they are taken. The presence in a senior command position of the unit of one or more officers about whom there are substantial grounds to suspect: • Direct responsibility for the commission of “war crimes”, “gross violations” of human rights or acts of refoulement; or • Command responsibility, as defined in the Rome Statute of the International Criminal Court, for the commission of such crimes, violations or acts by those under their command; or • In the case of a unit: (i) Commission of “war crimes” or of “crimes against humanity”, as defined in the Rome Statute of the International Criminal Court, or “gross violations” of human rights, including summary executions and extrajudicial killings, acts of torture, enforced disappearances, enslavement, rape and sexual violence of a comparable serious nature, or acts of refoulement under refugee law that are committed on a significant scale or with a significant degree of frequency (that is, they are more than isolated or merely sporadic phenomena); or (ii) A pattern of repeated violations of international humanitarian, human rights or refugee law committed by a significant number of members of the unit; or (iii)