In my experience, it's not just the talking that you do, but the listening. Listen to understand. Don't argue, blame, or tell the person you know how they feel, because you probably don't.
En mi experiencia, no solamente hay que hablar, sino que hay que escuchar. Escuchar para entender. No discutas, culpes, o le digas a la persona que sabes cómo se siente, porque probablemente no