 to the areas of operation, (e.g. polar, desert, jungle or sea).
Co-operation within the crew:
Review of operators’ requirements and legal requirements:
Miscellaneous Practical Training
SYLLABUS FOR CABIN RESOURCE MANAGEMENT TRAINING
Human factors in aviation, General instructions on CRM principles and objectives. Human performance and limitations
From the perspective of the individual cabin crew member
Personality awareness, human error and reliability, attitudes and behaviors, self assessment. Stress & stress management. Fatigue and vigilance Assertiveness. Situation awareness, information acquisition and processing.
From the perspective of the whole aircraft crew
Error prevention & detection. Shared situation awareness, information acquisition & processing. Workload management. Effective communication and coordination between all crew members including the flight crew as well as inexperienced cabin crew members, cultural differences. Leadership, cooperation, synergy, decision-making, delegation. Individual and team responsibilities, decision making, and actions Identification & management of the passenger human factors : crowd control, passenger stress, conflict management, medical factors In-depth. Specifics related to aircraft types (narrow /wide bodies, single /multi deck), flight crew and cabin crew composition and number of passengers.
From the perspective of the operator and the organization
Company safety culture, SOPs, organizational factors, factors linked to the type of operations. Effective communication and coordination with other operational Personnel, ground services and any other agency. Participation in cabin safety incident and accident reporting. Case based studies
CRM Training for Cabin Crew Incharge
CRM training for Cabin Crew Incharge should be the application of knowledge gained in previous CRM training (if any) and operational experience relevant to the specific duties and responsibilities of a cabin crew incharge. The cabin crew incharge should demonstrate ability to manage the operation and take appropriate leadership/management decisions.
DETAILED PRACTICAL TRAINING SYLLABUS
Below mentioned are the minimum criteria for equipment and performance of the practical training and are intended to provide the trainee with the skills necessary to perform their responsibilities and duties.
Public Address System and Interphone System Drills
At least one public address system and one interphone system of a type installed in the air operator’s aircraft shall be used for the drills.
Each trainee shall demonstrate communications techniques on a public address system and an interphone system and perform the following:
Passenger Briefing Drills
Each trainee shall perform each of the following:
Aircraft Exit Operation Drills
Each drill shall be performed using the appropriate aircraft or approved training device. Individual aircraft exits may be substituted by the approved equivalent as authorized in the training program.
Normal Door Operation Performance Criteria
Each trainee shall operate each floor level exit type, for each aircraft type, in the normal mode and perform the following:
Emergency Door Operation Performance Criteria
Each trainee shall operate each floor level exit type, for each aircraft type, in the emergency mode and perform the following:
Cabin Window Exit Performance Criteria
Each trainee shall operate each cabin window or hatch exit type, for each aircraft type and perform the following:
An evacuation drill is training and evaluation scenario, which must portray an operational flight and include abnormal and emergency occurrences and interactions amongst cabin crew members, flight crew members and passengers.
A drill scenario must not incorporate excessive variables that would overload a trainee, but not be limited so that there is reduced value to the exercise. The variables should differ in sequence from one drill to the next and can include but are not limited to the following:
Unprepared Land & Inadvertent Water Contact Evacuation Drill Performance Criteria
Each trainee shall perform a