CABIN CREW TRAINING SYLLABUS
CABIN CREW TRAINING
Each student for cabin crew, receives training on:
1. Duties & Responsibilities (Theory)
2. Communication (Theory)
Importance of effective communication between cabin crew and flight crew including technique, common language and terminology.
3. Passenger Handling (Theory)
Training for passenger handling will include the following:
4. Aircraft Visit (Practical)
Aircraft visit to provide an overview of the aircraft’s exterior, interior and systems including the following:
CABIN CREW INCHARGE / ADVANCE CABIN CREW TRAINING
Minimum duration of the training shall be 06 programmed days/36 hours. Training for Cabin Crew Incharge should include following in addition to tasks mentioned above for Cabin Crew Training:
Medical aspects and First Aid
An operator shall ensure that medical and first aid training includes the following subjects:
a. Physiology of flight including oxygen requirements and hypoxia;
b. Medical emergencies in aviation including:
c. Practical cardio - pulmonary resuscitation by each cabin crew member having regard to the aircraft environment and using a specifically designed dummy;
d. Basic first aid and survival training including care of:
e. Travel health and hygiene including:
f. The use of appropriate aircraft equipment including first aid kits, emergency medical kits, first aid oxygen and emergency medical equipment.
AVSEC Training including the provisions of ICAO/BCAS.
Dangerous Goods Training
As prescribed in Section 11 Series C Part I.
Fire and Smoke Procedural Training
An operator shall ensure that fire and smoke training includes:
Water Survival Training
An operator shall ensure that water survival training includes the actual donning and use of personal flotation equipment in water by each cabin crew member. Before first operating on an aircraft fitted with life-rafts or other similar equipment, training must be given on the use of this equipment, as well as actual practice in water.
An operator shall ensure that survival training is appropriate to the areas of operation, (e.g. polar, desert, jungle or sea).
Co-operation within the crew:
Review of operators’ requirements and legal requirements:
Miscellaneous Practical Training
SYLLABUS FOR CABIN RESOURCE MANAGEMENT TRAINING
Human factors in aviation, General instructions on CRM principles and objectives. Human performance and limitations
From the perspective of the individual cabin crew member
Personality awareness, human error and reliability, attitudes and behaviors, self assessment. Stress & stress management. Fatigue and vigilance Assertiveness. Situation awareness, information acquisition and processing.
From the perspective of the whole aircraft crew
Error prevention & detection. Shared situation awareness, information acquisition & processing. Workload management. Effective communication and coordination between all crew members including the flight crew as well as inexperienced cabin crew members, cultural differences. Leadership, cooperation, synergy, decision-making, delegation. Individual and team responsibilities, decision making, and actions Identification & management of the passenger human factors : crowd control, passenger stress, conflict management, medical factors In-depth. Specifics related to aircraft types (narrow /wide bodies, single /multi deck), flight crew and cabin crew composition and number of passengers.
From the perspective of the operator and the organization
Company safety culture, SOPs, organizational factors, factors linked to the type of operations. Effective communication and coordination with other operational Personnel, ground services and any other agency. Participation in cabin safety incident and accident reporting. Case based studies
CRM Training for Cabin Crew Incharge
CRM training for Cabin Crew Incharge should be the application of knowledge gained in previous CRM training (if any) and operational experience relevant to the specific duties and responsibilities of a cabin crew incharge. The cabin crew incharge should demonstrate ability to manage the operatio