e error started appearing after a program or driver was installed, uninstall that program or driver.
- Try running a full hard drive and memory diagnostic after reseating the memory and hard drive data cables.
This stop code indicates a driver tried to access a certain area of memory when it should not have, meaning there is a flaw in the driver itself. The goal of your troubleshooting is to find that driver and either disable or replace it. Use the Windows Debugger to troubleshoot this error.
Without the debugger, you are limited to uninstalling/updating/rolling back the driver that contains the driver file the Blue Screen mentions.
This Blue Screen error indicates that a device driver-almost always a video card driver-is stuck waiting for something (usually a hardware operation) to happen. Most of you have probably seen nv4_disp.sys
associated with this Blue Screen.
Things to check:
- Ensure the video drivers are updated to the latest Dell version.
- The system BIOS is fully up-to-date.
- If both the video driver and the system BIOS are fully up-to-date, check with the manufacturer for recent driver updates.
- As a last resort, try exchanging the video card.
Reinstalling Windows is not likely to prevent this error from reoccurring.
The Windows Debugger is one of the primary tools used by Microsoft software developers and support staff to analyze and resolve errors that result in memory dumps, and it's available for you.
The Windows Debugger is a powerful tool with many useful applications, but for this article, we are only interested in its ability to analyze memory dump files generated by blue screen errors to determine the cause of the error.
Before you can use the tool, keep in mind the following:
- The Windows Debugger is not a native Windows tool. You must download and install the application (15 MB) from the Microsoft web site. Administrator access is required to install the tool.
- The Debugger requires some minor customization before use.
- The Debugger can take anywhere from 30 seconds to two minutes t