I am administrator for a shop. We have a few employees but we use one email address for customers, shop@example.comIt would be nice to organize this in some way so that the employees can have their own email accounts, but still answer on emails that is received on the shops common email.How to organize this in Gmail for Google Apps (the company edition of Gmail)? Any ideas?
Can a few employees share the same inbox in Gmail?
google apps email
Using email group is one option but if you want to be able to Send As you might need a shared mailbox. I'm not completely sure but I don't think you can configure Send As from a group.If you are using Premier edition, you can create a shared mailbox and then give each user access to that account. They will be able to then open that mailbox from their existing mailbox via a dropdown that appears next to their email address. In that mailbox they can read and response from that mailbox.You could also configure a new mailbox and forward messages either to a group or each user with filters. Then you'd need to configure Send As on each users mailbox.Lots of options.