My client's web hosting company changed some web server security rules which made the site not work properly. I spent 4 hours diagnosing the problem and emailing their tech support back and forth.I'm thinking of billing my client for this, but it could be counterproductive because it doesn't happen that often that I have to work around web hosting issues. On the other hand, I hate working without getting paid.Should I:bill them for working around web hosting issues (they chose the web hosting company)threaten to bill them next time and advise them to change their hosting companylet it go and just incorporate any potential web hosting issues into the price for future jobsHow do you do it?
How to bill time working around web hosting issues?
web development;billing
Call or visit your personal contact at Client and let them know about the issues, their reasons and what you did. If Client values your work he will ask you to bill them (happened to me). If Client says thanks for the freebie, start looking for Client 2.0.Sometimes Client can't issue work orders after the fact, so they'll hint at the possibility of hiding these few hours in the next regular invoice.But let me repeat: Let them know that you've been there for the problem that they did not even know about.