We recently had a company (netsuite) come by and mentioned how their e-commerce software was open source. When I asked if I could see the source code, they mentioned I had to either:  Get with a training specialist (and not see the source code). Buy the software to view the source code.Could you even consider this open source if we have to pay to see the source code? How is netsuite getting away with this? Or is the sales team just misinformed on what open source means? 
If the source code is open behind a paywall, is it still considered open source?
open source
A quick google found this nuget:NetSuites model isnt the traditional Open Source model, but it fits with the structure of the business world today.  As Cloud becomes more meaningful, we move away from Open Source and toward a model that allows for businesses to build computing capacities in a competitive fashion.basically, no its not open source at all. They let you write plugins which (i think) you can distribute within their 'community'. So they get your code, you don't get theirshttp://blog.prolecto.com/2011/10/19/netsuite-embraces-cost-effective-open-source-philosophies-in-the-cloud-computing-world/