I want to go on vacation and not think about work at all but they want me to provide them a contact number in the event of an emergency (server goes down, web service malfunctions, etc). I am afraid that it will be abused (they will contact me before trying everything for example) but I also think that if I am on vacation I should not be bothered even if there is an outage. Does anyone have experience with situations like this? What's the tactful approach? Any creative solutions?
How do you respond to a request for 'emergency contact information' for when you are on vacation?
support
Hand them a phone number and a quadruple overtime rate.The goal here is not to make lots of money, the goal is to discourage needless annoyance. You're available, but only if you really need me. The database crashed, the users are compromised, you're getting multiple DDOS waves, that's when you pick up a phone. Can't find the username for some non-critical system? Don't bother.You have to draw a clear line on what is an emergency and what is not. Go over common cases and solutions prior to taking vacation. Make sure everyone is notified ahead of time so that they can run any critical systems / processes through you before you leave.Vacation is time off. Make sure it stays that way. 