Does anyone have any ideas on a seating chart optimization formula for a call center environment? There are docks in which the workers sit. Each dock has approximately 15 seats, some more some less. The workers are on teams and work the same schedule and sit in their dock together. The problem is there are more teams than there are docks. Some work day shift, some work mid shift, and some work night shift. The formula would need to identify where the optimal bay would be for each team based off of number of workers, days worked, shift start time, and shift end time. Any ideas? Thanks!
Seating-Chart Optimization
optimization