I have a client in Wisconsin that was previously hosting a website with excel.net--they also have internet through excel.net.Because excel.net web hosting doesn't support PHP email, I migrated their site to hostgator, changed the DNS credentials, and the new hostgator-hosted website appears as expected everywhere--EXCEPT when accessed through an excel.net-provided internet connection. When a visitor on an excel.net internet connection loads my client's website, the old web site appears and typing the url for pages in the new website returns a 404 error.I can no longer access the old hosting account by FTP and have changed the DNS credentials to the ones provided by HostGator. What loophole am I missing? How can I enable excel.net users to access the HostGator-hosted page?And how can an internet provider alter DNS credentials for their users?
DNS credentials vs. Internet provider -- who can win, and how?
domains;web hosting;dns
How long ago did you do this? DNS names can take up to 24 hours to update, maybe more. My second best guess would be that excel.net is purposely doing this, you'd be surprised by what ISP's are allowed to do in terms of editing traffic.The third option would be that there's an error on excel.net's side. They could be improperly updating DNS, or simply have a bug.-In any case, if it's been more than 48 hours I would contact excel and see if they know anything.