Services and facilities for children
Flying with children or arranging for their independent travel? Here is a guide on the special services we have for young flyers and how to make arrangements for them.
If your child is travelling alone, our Special Assistance Crew is on hand to provide friendly reassurance and guidance. We have special programmes for unaccompanied young passenger (UYP), which refers to a child who has reached the 5th but not the 15th birthday and is not accompanied by his/her parents, guardians or a passenger aged 18 years or more.
If there is a long wait before boarding, your child is invited to relax and enjoy some light refreshments at the Malaysia Airlines Special Assistance Lounge. When it’s time to board, they will be accompanied to the boarding gate and handed over to the cabin crew, who will make sure they are comfortably settled in.
On arrival, our staff will accompany your child through immigration and baggage collection, before handing your child over to the appointed guardian at the arrival gate.
- This service must be requested upon reservation of ticket.
Families with infants and children are invited to board the aircraft first. This allows parents more time to stow away their luggage and ensure that their kids are seated comfortably without having to worry about disturbing the flow of passengers boarding.
Entertainment on board
There’s lots to see and do on board an MH flight. Our Audio Video On Demand (AVOD) system, available on selected aircrafts, offers a selection of movies, cartoons and games that will keep your kids busy and entertained.
For those who love to read, complimentary Care Bears storybooks or activity books are also given to those aged between three to 10.
If you are travelling on a flight that has a meal service, our special Child’s Meal (CHML) is nutritionally designed for children aged 2 to 12. The exact meal served depends on the flight sector, so do call us in advance if you would like to make a request.
- This service must be requested through the Reservations/Ticket Counter/Call Centre at least 24 hours before departure. Please call 1 300 88 3000 if you are calling from within Malaysia or +603 7843 3000 if you are overseas.
Childcare facilities at the airport
Malaysia Airlines provides a Child’s Play Room at selected airports. These are equipped with a television and DVD player, kid-sized writing tables, chairs, toys, comics and colouring books.
For the convenience of nursing mothers, we also have a Baby Changing Facility and Lactation Room at these airports, complete with cradle, high chair, diaper-changing table, and basic toiletries such as baby soap, talcum powder and nappies.