Frequently Asked Questions
Does INIKA provide samples of products for trial before purchase?
We do not have samples at this stage. We are currently working on creating user friendly samples and hope to have the finished product available for you online later this year. Please visit your local INIKA stockist (go to our online stockist locator now to find an outlet in your area) and they will be more than happy to assist you with any product enquiries that you may have.
You claim your products are safe to use after cosmetic surgery and facial procedures? Isn’t it unwise to use any makeup when your skin has been through a procedure?
Mineral makeup is the only kind of makeup recommended for use after cosmetic or facial procedures. Because of the purity of INIKA’s ingredients, it is extremely gentle on the skin.
The minerals in INIKA products have soothing properties for the skin and also help to hide any redness.
Having problems with the discount code for online specials?
Any discount codes required for our fantastic online specials must not contain any SPACES. For example place the code redheart (1 word) in the discount code box at your Shopping Cart.
If you are experiencing any problems with the discount code system please contact +61 2 42 274 832 during office hours (AU time).
Does INIKA use Titanium Dioxide with nanoparticles in their products?
There are two kinds of Titanium Dioxide used in cosmetic products. There is concern about the nano-sized particles of Titanium Dioxide, but INIKA DOES NOT use these in our products. INIKA has conducted extensive research in this area and is extremely confident about the safety of the non-nano sized titanium that we use – which has had no adverse health effects reported. INIKA’s Titanium Dioxide is considered fine with the particles being between 1 and 2 microns.
It has no nanoparticles, and therefore cannot under any circumstances penetrate the skin. To read more on this topic, please click here to visit The INIKA Blog
Does INIKA use Palm Oil in their products?
As an Australian cosmetics company INIKA is absolutely committed to upholding the highest ethics in everything we do and produce. Our certified organic liners are produced in Italy through a highly regarded supplier who is RSPO certified. This certification is a not for profit organisation formed with the objective of promoting the growth and use of sustainable palm oil products through credible global standards.
INIKA remains a company wholeheartedly committed to preserving our precious environment and the animals that reside within it. Should you have any questions about this, please feel free to contact us directly.
I didn’t know that traditional makeup contained potentially harmful chemicals. What kinds of chemicals are found in makeup and what potential harm can they cause?
The Thriving Healthy Women website at www.thrivinghealthywomen.com.au (which was set up by the women who founded INIKA) contains a complete list of toxic ingredients which can be found in traditional cosmetics, as well as information on how these ingredients can affect our health. You will find a detailed Toxic Ingredient Directory here.
I know INIKA does not use talc in your cosmetics? Is makeup containing Talc bad for you?
Talc is a mineral, produced by the mining of talc rocks and then processed by crushing, drying and milling. Processing eliminates a number of trace minerals from the talc, but does not separate minute fibres which are very similar to asbestos. Talc itself is toxic and a known carcinogen. INIKA products NEVER contain talc.
What are parabens and why don’t INIKA use them?
Parabens are preservatives which are commonly used in products such as soap, shampoo, deodorant and makeup. There is accumulating evidence questioning the safety of parabens. Traces of parabens have been found in breast tumour samples, although its link to the development of cancer is disputed. Despite the link being unproven the potential is sufficient for INIKA to decide never to use parabens.
What is Bismuth Oxychloride, why is it in so many mineral brands and why don’t you include it in INIKA products?
Women occasionally experience skin irritation when using mineral makeup, particulary in hot weather, and don't know why. Often the inclusion of Bismuth Oxychloride in mineral makeup is the reason. Bismuth Oxychloride is actually a by-product of refined lead and copper.
It has a pearlescent look to increase luminosity in mineral makeup. Many mineral makeup brands use this as it is a cheap filler. Many people, including sufferers of acne and rosacea will find that using products containing this ingredient will irritate their skin. INIKA cosmetics DO NOT ever contain Bismuth Oxychloride. Visit The INIKA Blog for more details.
Will INIKA mineral foundation clog my pores?
NO! INIKA mineral foundations are pure, safe and natural and don’t contain any of the ‘nasties’. The inert minerals cannot support bacteria and all products are NON-comedogenic, meaning they do not clog the pores or irritate the skin.
Many women dislike that heavy made up feeling experienced with traditional makeup. Mineral cosmetics are different and you can achieve incredible coverage without feeling like you are wearing makeup!
What makes INIKA different to other mineral cosmetic companies?
Unfortunately, all mineral cosmetics are not created equal! We have taken an active stance to make a difference in the world, to produce products that are ethical, healthy and safe for your skin as well as our precious environment.
INIKA was launched in 2006 and is an Australian mineral cosmetics brand created from quality minerals sourced from the very rocks that form our land. What makes INIKA different is the purity of ingredients and what is NOT in our products. INIKA products are pure and natural, made from crushed mineral pigments and contain absolutely NO harsh chemicals, nanoparticles, fillers, talc, bismuth oxychloride (a known skin irritant and by-product of refined lead and copper), GM ingredients, parabens, preservatives or fragrances.
Ingredients listing laws mean that some of these ingredients may not even be listed on product packaging. Customers have piece of mind in knowing that every single ingredient used in any INIKA product will be readily available and listed for review by the consumer on packaging and the INIKA website.
INIKA is also one of the only makeup brands in the world to be 100% Certified Vegan, Halal and Cruelty Free. This means not only are INIKA products not tested on animals, but none of its ingredients are tested on animals either.
Does INIKA offer sun protection in their products?
YES! INIKA mineral foundations have an SPF of 20. The NON-nano/NON-micronised titanium dioxide and zinc oxide used in INIKA products offer natural, built-in sun protection by reflecting and scattering UV rays.
The minerals are also very resistant to water, so are a great option for those who like to wear makeup when exercising, going to the beach or swimming.
What is mineral makeup?
INIKA’s mineral cosmetics are made from the purest natural minerals (fine miniature rock crystals) taken from the earth. Mineral makeup has gained popularity because unlike more traditional products, they generally contain fewer preservatives.
They should also be nanoparticle and fragrance-free, which is an important factor for users with sensitive skin and allergies. Many other ingredients such as wax, talc, oil and dye, normally found in traditional makeup, are absent from most mineral makeup.
Mineral makeup is one of the largest current beauty trends, despite it being around for over 30 years. The present trend towards being “green” and using natural ingredients has given new life to mineral cosmetics.
What are the key organic/natural ingredients used in INIKAs products?
We use only natural minerals (fine miniature rock crystals) that come from Mother Earth. Our minerals are finely milled making it a purer type of makeup as compared to more conventional types. Other ingredients used are Zinc Oxide and Titanium Dioxide (we use the NON-nano/NON-micronized type which means that it cannot be absorbed into the blood stream and the particles are of a larger size that sit on the surface of the skin).
Zinc Oxide provides a level of natural in-built sun protection, Iron Oxides (the source of the beautiful pigments), in combination with Jojoba Seed Oil, Certified Organic Aloe Vera Leaf Juice, Certified Organic Macadamia Oil, Certified Organic Shea Butter, Calendula Extract, Certified Organic Oils of Rosehip, Evening Primrose, Hazelnut, Avocado, Apricot as well as Certified Organic Essential Oils of Lavender, Sandlewood, Ylang Ylang, Geranium and Rosemary Extract.
How long will it take for me to receive my INIKA order?
This depends upon where you are located, however, standard orders received Monday through Friday are shipped within 48 hours. Orders placed on Saturdays, Sundays and public holidays are processed the following business day.
Does INIKA have a defective goods or returns policy?
In the unlikely event an item is defective, please notify us immediately to organise return and replacement or full credit. When ordering, please choose your product shades carefully.
If you have any questions regarding shades, ingredients, or application, please contact us before placing your order. Please note that only products purchased online from www.inikacosmetics.com/us will be accepted for return. We regret that we cannot accept exchanges.
How can I contact INIKA?
Whether you have a sales or order enquiry for INIKA’s cosmetic products, require support and general information or have a request or suggestion you'd like to make, your feedback and complete satisfaction plays an important role in the ongoing growth and development of the INIKA brand.
Please contact the following department and we will respond to your very important enquiry soon. For all enquiries please Contact Us.
Having problems with the INIKA website?
Very occasionally we may experience a glitch with our website. Please rest assured that our IT team is aware of any problem and working towards resolving the issue. If you wish to place an order at this time, please contact our Head Office, on +61 2 42 274 832 between 9am -5:00pm Monday to Friday (AU time).
One of our very friendly team members will be more than happy to take your order and payment over the phone. Alternatively, you can revisit the site at a later time. If this situation arises, we do apologise for any inconvenience this may cause and assure you that none of our online security measures are compromised by this situation.
I can't remember my username or password. How do I reset it?
If you have lost or can't remember your INIKA shopping password you can easliy reset it.
Click here to reset your password.
If you can't remeber your INIKA username click here to retreive it.
Can I purchase INIKA products in my local area?
INIKA ‘s organic, natural and mineral makeup products are currently sold through more than 500 stockists in 15 countries around the world including Australia, New Zealand, the U.K, U.S.A, France, Greece, Czech Republic, Sweden, Germany, Thailand, Singapore, Hong Kong, Malaysia, Slovenia and UAE.
Products are also available for purchase anywhere in the world via www.inikacosmetics.com INIKA is currently taking steps to expand further into Europe, Asia and throughout the U.K. and has offices in both Australia and England. To find a stockist in your local area please refer to our Stockist Locator.
Who is INIKA suitable for?
INIKA is suitable for ALL ages, skin tones and skin types and for those who love beautiful, sexy, luxurious makeup! INIKA’s natural cosmetics range is suitable for those with allergies, chemical sensitivities, rosacea, acne, scarring and for people who have just undergone cosmetic facial treatments.
INIKA Cosmetics are also Gluten Free. INIKA’s mineral makeup is the only kind of natural makeup recommended for use after cosmetic or facial procedures. Because of the purity of INIKA's ingredients, it is EXTREMELY gentle and soothing on the skin and the minerals help to hide and reduce redness.
What does INIKA (pronounced: i-nee-ka) mean?
INIKA is a Hindu word that means “small earth”. This refers to the “small world” concept of women being able to network and share knowledge – see www.thrivinghealthywomen.com – and also refers to the fact that the earth’s resources are finite and precious and should be treated with care.