Lodge a Complaint
The Investor Affairs & Complaints Department of the Securities Commission Malaysia (SC) inquires into complaints on improper conduct and other irregularities in the securities and futures markets to assess whether they disclose offences under the securities laws. The SC welcomes all types of related complaints since the complaints can assist in alerting the SC of irregular activities occurring within the industry or new trends involving investment scams for public money.
If your complaint relates to the services or products of a licensed intermediary, you should first raise your complaint with the intermediary concerned. If you are unable to resolve the issues raised in your complaint with them, you may forward the complaint to the SC.
What types of complaints will the SC look into?
The SC will look into any complaint relating to market misconduct or other irregularities involving activities regulated by the SC under the Capital Market Services Act 2007(CMSA), as set out in Schedule 2 of the CMSA.
The following are examples of the categories of complaints:
What should be in the complaint?
Efficient and effective processing can only be done if information received is accurate and complete. Even though a complainant is not required to furnish any more information than he/she wishes, critical information required to enable proper evaluation of the complaint includes:
What happens after a complaint is filed?
Each complaint will be reviewed and evaluated for referral to the appropriate department within the SC. Where a possible breach of securities laws is detected, the matter will be referred to the Investigation Department of the SC for further investigations. It is the SC's policy to conduct its investigations on a confidential basis to preserve the integrity of its investigative process as well as to protect persons against whom unfounded charges may be made or where the SC determines that enforcement action is not necessary or appropriate.
What do I do if I have a monetary or contractual dispute with a licensed intermediary?
Any action taken by the SC is taken on its own behalf. The SC cannot assist in contractual, monetary or private civil disputes. We do not conduct arbitrations and will not act as a lawyer or adviser. If losses are suffered, the aggrieved party will have to file his/her own claim, either on his/her own or by procuring services of a lawyer.
However , if you have a complaint regarding a monetary dispute not exceeding RM100, 000.00 against a licensed intermediary, you may be eligible to seek the assistance of the Securities Industry Dispute Resolution Center (SIDREC). SIDREC is a body approved by the SC to handle monetary claims by investors against stockbrokers, futures brokers, fund managers and unit trust management companies, amongst others, who are licensed under the Capital Market and Services Act 2007, to conduct regulated activities in Malaysia. Queries to SIDREC can be directed to:
Securities Industry Dispute Resolution Center (SIDREC)
How to Lodge a Complaint?
Please download and complete the following editable pdf form:
The form can also be faxed or sent to the address below: