Teledirect caters to companies either needing to improve their customer service or to boost their sales. We will offer outsourced solutions as much as in-sourced, co-sourced or consulting to help drive improvements. Our only objective is to meet or exceed targets set.
We have over the years participated in many industries notably the Airline industry, Financial, Luxury, Information technology, Telecommunications and many more.
The types of engagements we have been involved in include, full outsourced customer service, technical support, telesales B2C and B2B, Leads Qualification Appointment Setting, consulting to improve client's call-centre, off-shoring, near-shoring and many more types of activities.
Our regional scope gives us access to many case studies and reference performance points to guide our operations teams as well as our clients in the direction of success. The five countries we operate in (Singapore, Malaysia, Thailand, Hong Kong and Indonesia) follow the same processes and practices and this makes it easier for a multinational to deploy fast and furiously across South-East Asia.