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(0-1 Years) "INFINITE" : Openings for Technical Support Executives (voice) @ Bangalore
Nov 11 2011, 09:28 PM
Joined: 3-May 06
Member No.: 14,382
Infinite Computer Solutions (www.infinite.com)
Infinite Computer Solutions is a global service provider of Infrastructure Management services, Intellectual Property (IP) Leveraged Solutions, and IT Services, focused on the telecom, media, technology, manufacturing, and healthcare industries. Our services span from Application Management Outsourcing, Packaged Application Services, Independent Validation, and Verification, Product Development, and Support, to higher value-added offerings including Managed Platform, and Product Engineering Services.
Infinite was recognized among the Dataquest Top 20 Best IT Employers in 2004, Deloitte Technology Fast 500 Asia Pacific in 2004, Top 100 Global Outsourcing Provider in 2006 by the International Association of Outsourcing Professionals (IAOP), and Top 10 Global Telecom Outsourcing Provider in 2006 by IAOP.
Industry Certifications and Assessments
Infinite was successfully assessed for CMMi L5 in April, 2004. As part of its sustained focus on quality, Infinite has initiated organization wide efforts to upgrade to the next version of CMMi L5 in 2008-2009. Infinite's strict adherence to quality is also clearly reflected in it being assessed at BS- 7799 (ISO 27001) and for the ISO 9001:2000 certification. To enhance solutions by reducing defects and cycle times in support function processes, Infinite has now embarked on the Six Sigma initiative.
Telecom is our key vertical, and we aim to be a dominant telecom and media services company for service providers, equipment manufacturers, and software vendors. Infinite is one of the few companies of its size to have extensive experience with several global telecom service providers, OEMs, and ISVs.
Our footprint spans several countries in four continents offering onsite, offsite, and near-shore capabilities in major international markets. We have established our presence in most of the large telecom, and IT services markets of the world with offices at multiple locations in the U.S, as well as in the U.K, India, Singapore, Malaysia, and China. We have also been growing our development centers in India : Bangalore, Chennai, and Hyderabad.
We believe our ability to grow on a sustainable basis, and maintain differentiation in the market place will significantly depend on our strength to attract, train, motivate, and retain our people.
We are listed among the Offshore 100 in neoIT 2005 Study, and were ranked 50th in the International Data Corporation (IDC) Dataquest (DQ) Top 20 Best Employer survey in 2004.
(0-1 Years) Technical Support Executives (voice) @ Bangalore
Note: This is NOT a direct Walk-In. You need to apply only at given URL/EMAIL & Only shortlisted candidates will be called for test/interview.
Job Position : Technical Support Executive (voice)
Job Category : Customer Service / Call Centre / BPO
Job Location : Bangalore, Karnataka
Compensation : 1.80 to 2.00
Desired Education :
Bachelors degree from a three-year college or university
Bachelors degree in Engineering from non-premier colleges
Diploma / Post Graduate / BE
Avoid regular ME / MTech / MCA / MBA
Desired Experience : 0 to 1 Years
Mandatory Skills : Fresher, Tech Support, Call centre, BPO
Desired Candidate Profile :
Technical Skills :
Basic knowledge of Computers and Laptops including Apple machines
Basic knowledge of operating systems Win 98, Me, 2000, XP
Basic knowledge of Apple Operating system and devices must
Basic knowledge of computer hardware components CPU, Motherboard, RAM, HDD, Modem
Good working knowledge of the Internet
Advance troubleshooting skills for atleast one of the following:
- Computer Desktop, including Internal Hardware
- Computer Laptop, including Internal Hardware
- Apple Mac OS
- Peripherals like Printers, Scanners and Multifunction Devices
- Networking with Apple products (iPod, iPad, Mac, Airport)
Verbal and Written Skills :
Speech clarity, voice clarity, good pronunciation and should NOT have a MTI (Mother Tongue Influence)
Good spoken as well as written Grammar (Conversation Flow and sentence construction)
Reading, comprehension and responding skills based on the International Language Proficiency Rating System
Typing Skills : A minimum of 15 words per minute
Behavioural skills :
Strong customer service skills: empathy, listening, enthusiastic, patience, reasoning, problem-solving skills
Willing to learn and flexible to changes
Aptitude and ability to grasp
Confident and should have a positive attitude
Willingness to work for atleast two-years duration with the organization
Environmental, Physical and Other Requirements :
Willing to work in shifts, rotating as schedule requires
The weekly offs may not fall on the weekend
The candidate should be willing to work on public holidays/festivals if scheduled/required
A workday has pre-scheduled break timings. The job requires strict adherence to schedules
Job Description :
Technical Support Executive
Location : Bangalore
Reports To : FTL/Team Leader Operations
Minimum Age : 20 Years
How to Apply for this Job ?
Note: Apply before the below URL is expired. You cannot apply after that. Also, apply only if you absolutely meet the eligibility criteria.
Step #1 :
Step #2 :
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