Consumer tribunal orders AirAsia refund
PUTRAJAYA, June 13 — The Tribunal for Consumer Claims Malaysia today ordered AirAsia to refund a Medan, Indonesia one-way fare worth RM646 to a private secretary to a minister.
Zoolihsan Ahmad, 37, private secretary to Domestic Trade, Cooperative and Consumerism Minister Datuk Seri Ismail Sabri Yaakob filed the claim on May 28, after his May 20 flight was postponed indefinitely preventing him from going to Medan on a working trip with the minister.
“I received an AirAsia text message at 12.20pm stating the 1.40pm flight had been postponed to 8.40pm,” he told reporters outside the tribunal today.
After checking in at the Low Cost Carrier Terminal later that same day he found out that the flight had been delayed again and the airline staff were unable to confirm a definite departure time or reason for the delay.
“I contacted the minister and he informed me to cancel my trip due to the flight being postponed repeatedly,” he added.
Meanwhile, a representative of the AirAsia legal department apologised on behalf of the carrier for the inconvenience caused and informed him that the flight was delayed due to technical problems.
The matter was settled after tribunal president Rehana Abd Razak ordered AirAsia to refund the fare within seven days from tomorrow. — Bernama