The delay practice by AirAsia has been well evaluated by the Tribunal Consumer Court after a minister’s private secretary initiated his demand for a full refund from AirAsia.
The serves a great wake up call for Malaysians who’ve been patronizing AirAsia’s worst ever service in the world but still got away with award being the BEST LOW CARE Airlines in the region. We doubt if the award was actually a purchased possibility to regain AirAsia’s unstable position after it relocated its Headquarters to Indonesia that provides more freedom and space for AirAsia’s CEOs Tony Fernandez and Kamarudin Pirate (Beranun) to exploit workers’ rights in Indonesia.
Indonesia is a well-known country that has not really well-developed yet and it’s rather easy to practice like “Pirates and Thieves” strategy where you could steal the wealth from the poorest. However, Malaysia as a whole is of no any differences especially among the crooked and bent politicians where Evil Kutty is involved. This former Prime Minister of Malaysia is no saint himself.
Our resources revealed it is Tony Fernandez’s idea to delay all AirAsia’s flights except its returning flight from Singapore. AirAsia’s Singapore bound for Kuala Lumpur’s flight must not be delayed as that is to avoid paying for heavy parking fees.
Tony Fernandez’s costing strategy include accumulating all passengers from the scheduled flight on to the next flight to save AirAsia’s operating costs. His target is at least 90% of passengers must be filled in one flight before the aircraft is released for departure.
Malaysiaairlinesfamilies said WELL DONE to the Private Secretary to Domestic Trade, Cooperatives and Consumerism Minister Datuk Seri Ismail Sabri Yaakob who recently won a claim against low-CARE carrier AirAsia that taught AirAsia a lesson for delaying flights at its whims and fancies.
8-HOUR HOLD-UP: Minister’s aide had to cancel official trip to Medan
Mohd Zoolishan Ahmad, private secretary
His claim was a refund for his flight, which was delayed for more than eight hours. Mohd Zoolishan Ahmad made the claim after his flight to Medan, Indonesia, for official business was delayed twice.
“It was scheduled to depart at 1.40pm, but I received a text message at 12.20pm stating that the flight was delayed to 8.40pm.
“I arrived at the Low-Cost Carrier Terminal at 7.45pm and was told the flight was further delayed to 10.45pm,” he said yesterday.
He said the attendant could not confirm the actual time the flight would take off and did not state the reason for the delay.
“I was told not to make the journey as it was already late, so I left immediately after,” he said, adding that he was supposed to accompany the minister at Medan for a two-day official trip.
Tribunal president Rehana Abdul Razak ordered AirAsia to refund the plane ticket worth RM646.
Zoolishan said he wanted to exercise his rights as a consumer and urged those who had similar experiences to make a claim at the tribunal.
An AirAsia representative apologised and explained that the delay was due to technical problems.
Up to 54 claims were made against AirAsia in the tribunal last year.
Stay tune to Malaysiaairlinesfamilies for more news about Tony Fernandez and his AirAsia.