.Boulevard Kukulkan, Km 16.5, Zona Hotelera
.Cancun, Quintana Roo 77500 Mexico
Received from a
"Hotel Oasis, Cancun - We stayed 12/27/06-1/3/07
My family and I decided to splurge and spend
money on a truly fabulous New Years vacation.
Our travel agent recommended the Oasis Hotel
in Cancun. We spent $5,758 for airfare and an
all-inclusive 6 day hotel stay (Relatives
paid almost $10,000 for their TWO rooms and
Unfortunately, we did not get what we paid
1)The hotel site boast "Grand Oasis Cancun
is an exclusive Hotel with the highest
standards of quality"---all but the main
center building is still under repairs from
the hurricane, and every hallway has water
puddles coming from the sewer access closets
(gross walking through and knowing your
bringing that into your hotel room---let
alone the SMELL, and being in a plumbing
family I know what that smell is).
2) Of the three rooms our entire party
occupied the air-conditioning didn't work in
2, the shower in one and the toilets leaked
all over the floors in all three. All rooms
smelled of mold, but one had the stuff
visibly growing in the closet.
3)The hotel site says our "all inclusive"
includes all non motorized sports, ...
aerobics,... tennis,..and all activities
organized by the animation team both during
the day and at night with the theme shows.--
---WELL, in reality the you had to rent body
boards at the beach of the hotel (the hotel
said the non motorized sports included were
to be found on the lagoon side down the road
), there is not a gym on site, you had to
rent the tennis rackets, we had been told the
green fees were free we would only have to
rent the golf clubs turns out they were $55
(US) to rent! There was a list of activities
however the free events were hard to find---
-and you paid $25-45 for the night activities
(which I heard were lame)
All in All I and my in-laws paid almost $2,
000 per person for 8 people to fly to a dirty
stinking area that was a far cry from luxury
(that was over $300 a day) This hotel is
still under construction from the damage of
the 2005 hurricane, and the rooms they are
putting people in were rushed and have major
problems. Anyone with a mold allergy became
ill, and at least half our group came back
with intestinal problems.
There are so many more things to say about
what went wrong with this stay but I will
leave it with the fact that I will NEVER
consider visiting Cancun again, and will
probably avoid Mexico all together for a long
Received from a
"Oasis Hotel Cancun - I paid to stay at the Grand Oasis Hotel (
aprox. $249.00 per night) and I was put at
the Oasis Hotel (aprox. $163.00 per night). I
complained more than once. First I was told
that I was in the Grand, which was obviously
not the case, there were signs as you walked
from the Grand to the Oasis saying Oasis
hotels. Also everyone else in our hotel had a
purple bracelet, my bracelet was black which
allowed me to go to a different buffet and
two different restaurants that you had to
make reservations for. I was only able to get
reservations for two nights the whole week.
All the other food was HORRIBLE. Also when I
called room service if I told them I had a
black bracelet and was supposed to be at the
Grand my food/drinks arrived in 15 minutes.
If I did not it took upwards of an hour. All
of the bars in the Oasis gave out ONLY well
alcohol, the bars inside the Grand gave out
premium drinks, we were actually (on our last
night) able to get a martini in the Grand!
Second time I complained I was told they
overbooked and only had Suites left in the
Grand. He gave me a key to look at it and it
overlooked the street and I was told that it
would cost me $50 US more per night! It went
on and on like this for the entire week.
Until on the third day when my fiance and I
got so sick we couldn't leave the room at
that point we didn't care anymore. The Grand
Oasis says they have Key Cards - we were
given medal keys and told if we lost one it
would cost $50.00. The Grand Oasis says they
have Clock Radios - we did not and we could
never tell what time it was. The Grand says
they have Premium TV and Pay Per View - We
did not, we only had two American Channels
that played Oprah and Dr. Phil over and over.
The Grand has hair dryers - not us, the Grand
had a private beach roped off. I never saw
When the people at the front desk don't want
to help you they pretend they can't speak
english. When I was checking out I finally
demanded to see an Oasis Room. If what I was
staying in was the Grand then I wanted to see
the difference. The man at the front desk
told me I had to wait he was busy and after a
half hour he said they would waive the fee
for the safety deposit box ($28.00 US) and I
should just leave. I have never been so
mistreated in my life. My medication was
stolen out of my room. They left the bottle
but took the pills. I have travelled all over
the US and out side to Malaysia, Singapore
plenty of places around the world and this
was absolutely the worst experience of my
Received from a
"Oasis Cancun - 10 of us just wentto Cancun, had 4 rooms and
were very disappointed in our stay.
I read some of the other reviews after I
came back, wish I had read them before
booking the trip.
Long lines to check in with no AC
Every time to go to the lobby someone tries
to sell you a timeshare.
Our rooms were not available, and so we were
upgraded. This was good except we then
needed rollaway beds, and it took 2 days
with numerous calls and trips to the front
desk to get them.
They advertised that 9 restaurants were
avaible in the all inclusive rate, and come
to find out you had to be staying at the
Grand Oasis to eat at all the restaurants.
With enough complaining, we were given the
wrist bands to eat at all the restaurants.
We tried to make a reservation at the Akeru
restaurant, every day and could not get in.
We later found out that they only let 5-6
tables be reserved and save the rest for
people they are trying to sign up for
Rooms have a great deal of plumbing