Information for new shoppers
Things to keep in mind concerning shopping at Kenko.com.
2.We are unable to respond to inquiries by telephone.
3.We accept VISA, MasterCard and JCB for payment.
4.We don’t accept product returns, exchanges or order cancellations.
5.Some of the product names and descriptions are not accurate translations. Please use the information as a reference.
6.For international shipping cost, please contact Tenso.com directly.
- About shopping
- Returns, exchanges, and cancellations
- Product indemnification
- Frequently asked questions (Q&A)
2. On “Shopping Cart” page,
・To delete an item from your shopping cart ⇒ Click “Delete”.
・To search for other products ⇒ Push the “Back to Top and Continue Shopping” button. This takes you to the top page.
・To search for other products ⇒ Click “Back to Top and Continue Shopping”. This will take you to the top page.
4-1. If this is your first time shopping at Kenko.com, please click “New Registration” and register to proceed to “Delivery Method”.
4-2. If you are already a registered member, please enter your e-mail address and password and select your preferred shipping address. 5. After you have finished filling out your address, choose the payment method, put you credit card information and click “Confirm Order”. For payment, you can use a VISA, MasterCard, or JCB credit card.
6. Please review all your information and click “Place Order” to finalize the purchase process.
※It is important to check everything carefully at this point because once an order has been placed, it cannot be changed or cancelled. If your credit card has a security requirement for the entry of a personal identification number(PIN), a screen will display for PIN entry. At that time, please enter the PIN that you previously registered with your credit card company. If you do not know the PIN number for your credit card, please contact your credit card company directly.
After your order has been placed, an “order confirmation mail” will be sent to your registered e-mail address. You can use this e-mail to view the history of your orders. You can also view your order on “Order history” on “My page”.
A. Although we are doing our best to revise the English translations, there may still be errors or mistakes in the English text. Please understand that we are still in the process on revising the English texts.
A. You can directly ask Tenso.com on international shipping cost.
A. "Private importing" (also called "personal importing") is the act of purchasing a product sold overseas with the objective of using the product personally. Please be aware that the products are imported under your own responsibility. Transfer or sales of the imported goods to another person is not allowed.
Customers making purchases from countries other than Japan may in some cases be required to pay duty and customs fees, consumption taxes, and other charges when the order prices on the import application exceed the exemption amount. Rules covering customs and duty vary by country so for details please contact the customs service in the country involved.
For information on the trade systems of various countries
Japan External Trade Organization (JETRO) country and region information (on the country pages there is information in Japanese on each country's trade and customs system)
＜Contact information for each country＞
General Administration of Customs
Address: No. 6 Jianguomennei Avenue, Dongcheng District, Beijing Postcode: 100730
Directorate General of Customs
Address: 13 Ta-Cheng Street, Taipei City 103-41
Republic of Korea
Korea Customs Service
Address: Seoul Customs 10F, 71, Nonhyun-dong, Gangnam-gu, Seoul
Customs and Excise Department
Address: 8/F Harbour Building, 38 Pier Road, Central, Hong Kong
24-hour Enquiry Hotline Service Tel : (852)2815 7711 Fax : (852)2542 3334
Complaints Tel : (852)8100 3553 Fax : (852)2854 3962
Royal Malaysian Customs
Address: Block 2G1B, Ministry of Finance Complex, Precinct 2, Federal Government Administration Centre, 62596 Putrajaya, Malaysia.
Tel：603-8882 2100/2300/2500 Fax：603-8889 5899/5901
Ministry of Finance, Customs and Excise
Australian Customs Service
Address: Customs House, 5 Constitution Avenue, Canberra, ACT 2601 Australia
Tel： +61 2 6275 6666
New Zealand Customs Service
Address: The Customhouse, 17-21 Whitmore St, Wellington, New Zealand (P.O. Box 2218, Wellington, New Zealand)
Canada Border Services Agency, Border Information Services(BIS)
Tel： From inside Canada 1-800-461-9999, from outside Canada (204) 983-3500、(506) 636-5064
National Advice Service
HM Revenue & Customs
Tel：0845-010-9000 (in UK) +44-2920-501-261 (outside UK)
Address: Via M. Carucci, 71 00143 Roma
Address: Tullhuset, Tullgrand 1, Arlanda
Tel：46 771 520 520 Fax: 46 8 20 80 12.