Banking in Brief
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Our archives on Channel Integration
Consistent customer experience across channels a key concern for Malaysia banks seeking regionalisation
Date: Mar 18, 2013Proceedings report from The Asian Banker Breakfast Roundtable Dialogue on the strategic technology and banking business imperatives of 2012.
Author: Levina Lim
Categories: Channels, Core Banking, Data & Analytics, FSI Customer Relationship Management , Innovation, Internet Banking, Mobile Banking, Retail Banking, Risk & Performance, Technology & Operations
Keywords: Channel Integration, Regionalisation, Customer Experience, Process Automation
Alternative channels gaining traction, but branches still lead value creation for banks
Date: Feb 25, 2011Hong Kong bankers learned at The Asian Banker’s technology in retail distribution seminar that workflow processes and service delivery are among the top priorities for their regional peers.
Author: Arush Chopra
Categories: Branch Banking, Channels, Innovation, Retail Banking, Technology & Operations
Keywords: Avaya, Channel Integration, Workflow Processes