Chatbots can be used in the hospitality industry to streamline the booking process, provide 24/7 customer service and even to provide additional services such as restaurant recommendations and travel tips. For example, a chatbot could be used to automatically greet customers on the website, ask them questions to provide personalized recommendations, accept reservations, and even contact the customer directly if any follow-up is required. The use of chatbots can help make the customer experience more seamless and efficient, thus increasing customer satisfaction and loyalty.
Provide an example of how chatbots can be used in the hospitality industry.