It frustrated Pansy that all of this fuss was to be made over two people solely on the basis of their rank and status, for once they did meet them, it was apparent that they were simply intolerable. Lady Umbridge was bigoted, petty and dull, and her daughter Miss Millicent was awkward and plain - someone who her father would ordinarily disdain if it were not for her rank as a pureblood noble.