First, he thought that it was a simple request for help with a troublesome customer. When he read the note, he must admit that the customer could be troublesome, if he didn't deal with them appropiately. He quickly wrote a note to the teller that it would be arranged and that he should send the customer here into his office and wrote a letter to his old friend Ragnock that he would request a meeting with the new head of the house Black. He received an answer that it would be arranged.