Organizational culture is a system of shared assumptions,
values, and beliefs, which governs how people behave in
The culture of the organization provides the meaning,
direction and clarity (the human glue) that drives the
business to achieve its goals.
Policies and procedures that determine the ways in
which the organization and its people behave and
solve business problems.
Corporate culture reflects the personality of
20th century Fordism concept by Henry Ford.
1980s the car industry was transformed by new
manufacturing approaches from Japan.
The concept of Total Quality Management (TQM)
was developed in the US after the end of World War
Two but was implemented first in Japan.
In the 1990s Ford took control of Jaguar. It recently
overhauled the Hale wood plant to produce the new
X400 Jaguar and created a new way of working.
Delaney believes that it is important to align the culture,
structure and the strategy of an organization.
The strategy of the organization includes the overall
business direction and the plan to achieve it. Structure
includes the organizational design and model, the processes,
systems, policies and procedures that support it.
Organizations involved in the change process often focus
on strategy and structure and neglect culture change. As a
result, the existing culture acts like an invisible anchor that
drags the business down
Ford worked closely with a consultancy group
called Senn Delaney Leadership.
In the 1990s Jaguar overhauled its approaches to work to
create an environment in which employees were encouraged to
This would be involved in managing a process of continuous
improvement that revolved around ‘lean production’
Employees had to take responsibility for introducing new
working methods and to continuously suggest further
improvements. They would work in small teams with a team
To transform working patterns ,Halewood Difference Programme
was introduced based on a new vision and set of guiding values
Job satisfaction and security
Respect and fairness
Accountability / responsibility
Adaptability and flexibility
Needs and assessments measurement
Management and union workshops
Selection and training of internal facilitators
Two day workshops for all employees
Introducing changes in culture involves a detailed
programme for introducing new ideas in a participative