law: Consumer Protection Act, 1986 
  22. Power of and Procedure Applicable to the National Commission 
  The National Commission shall, in the disposal
  
  of any complaints or any proceedings before it, have –
  (a) the powers of a civil court as specified
  
  in sub-sections (4), (5) and (6) of section 13;
  (b) the power to issue an order to the opposite party directing, him to do any
  
  one or more of the things referred to in clauses (a) to ( i )
  
  of sub-section (1) of section14, and follow such procedure as may be prescribed
  
  by the Central Government.