law: Electricity Act, 2003
  57. Standards of
  
  performance of licensee.-
  1.     
  
    The
  
  Appropriate Commission may, after consultation with the licensees and persons
  
  likely to be affected, specify standards of performance of a licensee or a
  
  class of licensees.
  2.     
  
    If
  
  a licensee fails to meet the standards specified under sub-section (1), without
  
  prejudice to any penalty which may be imposed or prosecution be initiated, he
  
  shall be liable to pay such compensation to the person affected as may be
  
  determined by the Appropriate Commission:
  Provided
  
  that  
  
  before determination of compensation, the concerned licensee shall be given a
  
  reasonable opportunity of being heard.
  1.     
  
  
  2.     
  
  
  3.     
  
    The
  
  compensation determined under sub-section (2) shall be paid by the concerned
  
  licensee within ninety days of such determination.