law: The Petroleum and Natural Gas Regulatory Board Act, 2006
  25. Filing of
  
  complaints.-
  1.  A
  
  complaint may be filed before the Board by any person in respect of matters
  
  relating to entities or between entities on any matter arising out of the
  
  provisions of this Act: Provided that the complaints of individual consumers
  
  maintainable before a consumer disputes redressal forum under the Consumer
  
  Protection Act, 1986 (68 of 1986) shall not be taken up by the Board but shall
  
  be heard and disposed of by such forum. Explanation.-For the purposes of this
  
  sub-section, the expression "consumer disputes redressal forum" shall
  
  mean the district forum, State Commission or, the National Commission, as the
  
  case may be, constituted under the provisions of the Consumer Protection Act,
  
  1986 (68 of 1986).
  2.  Every
  
  complaint made under sub-section (1) shall be filed within sixty days from the
  
  date on which any act or conduct constituting a contravention took place and
  
  shall be in such form and shall be accompanied by such fee as may be provided
  
  by regulations: Provided that the Board may entertain a complaint after the
  
  expiry of the said period if it is satisfied that there was sufficient cause
  
  for not filing the complaint within that period.
  3.  On
  
  receipt of a complaint under sub-section (1), the Board shall decide within
  
  thirty days whether there is a prima facie case against the entity or entities
  
  concerned and may either conduct enquiry on its own or refer the matter for
  
  investigation under this Chapter, to an Investigating Officer having
  
  jurisdiction; and, where the matter is referred to such Investigating Officer,
  
  on receipt of a report from such Investigating Officer, the Board may, hear and
  
  dispose of the complaint as a dispute if it falls under sub-section (2) of
  
  section 27 and in any other case, it may pass such orders and issue such directions
  
  as it deems fit.
  4.    Where
  
  the Central Government considers that a matter arising out of the provisions of
  
  this Act is required to be investigated, it shall make a reference to the Board
  
  and the provisions of this Act shall apply as if such reference were a
  
  complaint made to the Board.