law: Railways Act, 1989
  36. Complaints against a railway administration.
  Any complaint that a railway administration- 
  (a) is contravening the provisions of section 70; or
  (b) is charging for the carriage of any commodity between two
  
  stations a rate which is unreasonable; or
   (c) is levying any other charge which is unreasonable, may
  
  be made to the Tribunal, and the Tribunal, shall hear and decide any such
  
  complaint in accordance with the provisions of this Chapter.