law: The Petroleum and Natural Gas Regulatory Board Act, 2006
  12. Powers regarding
  
  complaints and resolutions of disputes by the Board.-
  1.  The
  
  Board shall have jurisdiction to-
  a.   adjudicate upon and
  
  decide any dispute or matter arising amongst entities or between an entity and
  
  any other person on issues relating to refining, processing, storage,
  
  transportation, distribution, marketing and sale of petroleum, petroleum
  
  products and natural gas according to the provisions of Chapter V, unless the
  
  parties have agreed for arbitration;
  b.   receive any complaint
  
  from any person and conduct any inquiry and investigation connected with the
  
  activities relating to petroleum, petroleum products and natural gas on
  
  contravention of-
   
  
   i.  
  
  
  
    retail
  
  service obligations;
   
  
   ii.  
  
    marketing
  
  service obligations;
   
  
   iii.  
  
    display
  
  of retail price at retail outlets;
   
  
   iv.  
  
  
  
    terms
  
  and conditions subject to which a pipeline has been declared as common carrier
  
  or contract carrier or access for other entities was allowed to a city or local
  
  natural gas distribution network, or authorisation has been granted to an
  
  entity for laying, building, expanding or operating a pipeline as common
  
  carrier or contract carrier or authorisation has been granted to an entity for
  
  laying, building, expanding or operating a city or local natural gas
  
  distribution network;
   
  
   v.  
  
    any
  
  other provision of this Act or the rules or the regulations or orders made
  
  there under.
  1.  
  2.  While
  
  deciding a complaint under sub-section (1), the Board may pass such orders and
  
  issue such directions as it deems fit or refer the matter for investigation
  
  according to the provisions of Chapter V.