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CT Connect is a software product that allows computer applications to monitor and control telephone calls .. This monitoring and control is called computer-telephone integration , or CTI .. computer-telephone integration. computer telephony integration. CT Connect implements CTI by providing server software that supports the CTI link protocols used by a range of telephone systems , and client software that provides an application programming interface -LRB- API -RRB- for telephony functions .. server. Server ( computing ). client. Client ( computing ). application programming interface. application programming interface. CT Connect is used most frequently in call center applications .. call center. call center. Large call centers must handle huge volumes of calls , and the coordination of calls with business applications is essential .