This study was conducted to develop and validate an instrument called sustainable performance (SP) in the banking sector. A mixed research design was used to understand the nature of SP techniques used by managers and employees from the banking sector. A qualitative approach was first employed to assess the types of SP techniques used through a set of interviews conducted with 11 bank managers. This was followed by a quantitative method to develop and validate an SP scale for use in the banking sector. Items for the assessment of SP were developed with a dataset comprising 415 people, and statistical analyses supported both the validity and reliability of this measurement instrument. This instrument consists of 39 items designed as a 5-point Likert scale. The study is restricted to the investigation that was conducted in certain banks operating in North Cyprus. The implications of the study suggest that managers and researchers could use SP to improve the firm performance of their organizations. This study makes a strong contribution by filling a gap in the literature. It focuses on assessing the SP performance of banks to understand their level of competitiveness.
Sustainable-Performance Instrument Development and Validation in the Northern Cyprus Banking Sector