From there I became clinical operations manager, then regional business manager and then into PAM Academy. Since the Covid-19 pandemic, I have had the role of keeping all the clinicians up to date and developing ways of working that help everyone in their day-to-day roles. A huge learning curve followed, which necessitated a lot of support from Dawn Knight as my clinical lead. Marrying what our clients want with core OH principles can be challenging at times, but understanding the business perspective is essential to be able to sell and provide the benefit to employers and employees.
'We need to support clients to understand "good" work is good for health'