Recently, the COVID-19 has swept the whole world. Under this situation, the firm, as a member of the society, should also undertake social responsibilities to jointly respond to the COVID-19. The employee, as a principal part of firm, plays an important role in informatization management which may affects the level of corporate social responsibility. Their ability of informatization management will inevitably affect their access to the information of corporate social responsibility, thus affecting the level of corporate social responsibility. This paper takes A-share listed companies from 2011 to 2018 collected in CSMAR as samples to explore the relations between employees' ability of informatization and corporate social responsibility. This study, as an interdisciplinary research related to computer and management, adopts OLS, IV method and other mathematics methods to build models. Using the employee education level as a proxy for employees' ability of informatization management, this paper finds that firms with a high-quality workforce exhibit higher level of corporate social responsibility, especially in the areas with lower degree of marketization. According to the further analysis using the model of Sobel test, the internal control plays a mediating role between employees' ability of informatization management and corporate social responsibility. This study suggests that employee quality plays an important role in performing corporate social responsibility. This study should be of interest to top managers and regulators who wish to use information technology to improve corporate social responsibility. © The Authors, published by EDP Sciences, 2021.
Employee quality, internal control and corporate social responsibility: An empirical study from a perspective of informatization management