This paper is concerned with the assessment of future applications of CASE (Co-operative, Autonomous, Shared, and Electric) mobility—a term that is also taken to include the more traditionally known applications of ITS (Intelligent Transport Systems). It sets the objective of making such assessments more holistic and horizontal in nature because future CASE mobility applications will include many technologies and service concepts as an integrated whole serving specific mobility objective. Traditional evaluation methodologies will therefore have to be modified to account for this situation, and to this end, the paper focuses on assessing and adapting such “traditional” methodologies. It draws from the experience gained in Greece in the last decade when a substantial number of ITS applications were implemented and assessed, especially in the second largest urban area of the country, the city of Thessaloniki (part of the EU’s European Network of Living Labs). Four basic methodologies are selected: the use of KPIs (Key Performance Indicators), focused interviews, the CMME (CASE Mobility Matrix Evaluation), and the use of safety audits before and after the CASE mobility application. For the first three, the paper suggests specific indicators and/or content. It also gives an example of the use of CMME based on a use case from Thessaloniki. The contents and recommendations of this paper provide a better understanding of the emerging situation as regards CASE mobility applications and point to the need for establishing a timely and comprehensive CASE mobility evaluation framework at both national and European levels, for future implementations.
Assessing the impact of case mobility: issues and recommendations from Greece