The national response to wave one of COVID-19 was also based on several assumptions These are that the government knew what they were doing (they didn’t), that the NHS would not cope (it did), and that the great British public would make the right decisions in relation to social distancing (mainly they did – unless working for Boris) Recovery plans include the edict that ‘rapid scaling of new technology enabled service delivery options’ – fancy words meaning ‘virtual clinics in GP surgeries – are the answer to service delivery and efficiency
Service redesign is no joke