This study examined individuals' information behaviors in the COVID-19 pandemic. It applied the situational theory of problem solving (STOPS) and integrated the role of two negative emotions (i.e., fear and anger) and subjective norms into the framework. A survey of 627 South Korean adults was conducted in March 2020, when the country experienced an early but rapidly accelerating pandemic stage. The results of structural equation modeling demonstrated that in addition to confirming the major propositions of STOPS, three situational perception variables (i.e., problem recognition, involvement recognition, and constraint recognition) were highly associated with an individual's fear and anger regarding the COVID-19 outbreak. However, only fear significantly affected situational motivation in problem-solving and information behaviors (i.e., information-seeking, forwarding, and permitting). The study discusses the theoretical and practical implications of the findings.
Predicting Information Behaviors in the COVID-19 Pandemic: Integrating the Role of Emotions and Subjective Norms into the Situational Theory of Problem Solving (STOPS) Framework