Popular Fast Food Chain Turns Down Hungry Veteran For Absurd Reason Recently, a major franchise restaurant refused service to a veteran, and youll never believe why. Reportedly, the 50-year-old man entered a Subway in New Jersey with a service animal, which he keeps by his side at all time because he suffers from PTSD from his time serving the country. The animal is trained to sense the mans emotions and anxiety and calm him down before a situation escalates. By law, service animals must be allowed inside businesses. Unfortunately for the man, the restaurant workers that day made the decision not to allow the man in the restaurant. Sources believe that the employees were not informed of the policy. Executives of Subways have attempted to amend the situation was distributing the rules about service animals. 