The Consumers' Foundation said Tuesday that, if asked, it will bring a class action lawsuit against Dell Inc. on behalf of online buyers who failed to obtain their orders after a computer glitch allowed them to buy Dell products at around 25 percent of the price. Hsieh Tien-jen, chairman of the non-profit foundation, said at a news conference that the world's second largest PC vendor should deliver the products to the buyers instead of offering discount coupons in compensation. On Monday, Dell's Taiwan branch agreed to offer NT$20,000 in discount coupons to each person who took advantage of the glitch Sunday and ordered the E3400 notebook, but the Cabinet-level Consumer Protection Commission later suggested the offer was inadequate. The glitch occurred Saturday at midnight and continued into Sunday morning. During that period, online buyers of the E3400 notebook discovered that the price per unit had dropped from NT$69,000 to NT$18,558. The glitch triggered an influx of orders before the company detected the error Sunday morning and suspended its online sales platform. According to Hsieh, other international enterprises that encountered similar problems have accepted responsibility and filled the orders despite the revenue loss. 'Why can't Dell do the same? IBM, HP and Japan's Marubeni have all delivered their orders when they have made price errors, ' he said. He cited the example of IBM in 2004 which mistakenly sold an optical disk drive valued at 1,600 yuan for one yuan per unit on its Chinese Web site. In 2003, Marubeni computers were erroneously listed at 90 percent discount online, while in 2001 the price of a Hewlett-Packard (HP) printer showed up as NT$329 instead of 329 Singapore dollars per unit, he added. Dell has also previously made pricing mistakes, he said, noting that in 2006 it listed a 4,800-yuan server at 900 yuan. Nine of the 3,000 Chinese consumers who placed orders for the product based on the lower price refused Dell's offer of a 25 percent discount and they brought a lawsuit against the company, Hsieh recalled. 'They all received their original orders,' he added. The Consumers' Foundation will bring a lawsuit against Dell if the buyers make that request, he added. In 2008, Dell made a similar mistake, pricing a 8,999-yuan monitor at 2,515 yuan in China, Hsieh said. This time, it admitted its mistake and delivered the orders, he noted, asking why consumers in Taiwan should be treated differently. 'It is not fair to Taiwanese consumers,' he said. Dell Taiwan General Manager Terence Liao would not reveal how many orders the company received Sunday at the erroneous price, but Consumer Protection Commission officials said 14,943 orders were placed for a total of 49,884 E3400 notebooks. That would cause a revenue shortfall of more than NT$2.5 billion (US$75.8 million) if Dell were to make good on the orders. It was Dell's second error in the Taiwan market in 10 days. The first glitch occurred at 11 p.m. June 25 and lasted until 7 a.m. June 26, when prices for its monitors and notebooks were listed at steep discounts. Dell later compensated each monitor and notebook buyer with discount coupons valued at NT$1,000 and NT$3,000, respectively, to avoid filling the orders. Because of the frequent Web site glitches, the company has been accused of attempting free sales promotions, a local newspaper reported Tuesday. Dell refuted the report, saying it would never play games with its reputation. 