Despite his promise, Sbarro manager Bruce Hart failed to keep his talk regarding proper straw-receptacle-refill protocol short or sweet. 'He could've just said, 'Don't overstuff the straw dispenser, because it's hard to get them out when you do that,'' cashier Evan Rees said. 'Instead, he spent 15 minutes going off about how much straws cost, and how customers don't like it when they have to claw at the dispenser, and how it can be unhygienic if the wrappers get torn.' Rees said that Hart occasionally keeps it short or sweet, but never both at the same time. 