A Primer on Using 9-1-1 for EmergenciesGaye Levy, Contributor One of those services is 9-1-1, the national (in the United States and Canada) Emergency Telephone Number. The history of the 9-1-1 emergency number is quite interesting and has evolved from the days when all telephone calls were manually connected by an operator, otherwise known as a real human. These days calls are connected digitally and in over 98 percent of locations in the United States and Canada, dialing 9-1-1 from any telephone will link the caller to an emergency dispatch center (called a PSAP by the telecom industry) which can send emergency responders to the callers location. In most areas enhanced 9-1-1 is available, which automatically provides dispatch the callers location. Privacy issues notwithstanding, this is one instance of big-brother-knowing-where-we- are that can and does save lives. Today on Backdoor Survival I would like to outline the basics of 9-1-1 since it is my belief that the 911 system plays a valuable role in emergency and disaster preparedness. Since 9-1-1 is not something we frequently use (if ever), it is easy to become complacent about the dos and donts for using this life-saving service. Why not take a few moments to review these guidelines for using 9-1-1 in an emergency situation? You just never know when you will need them. Call 9-1-1 to get help for someone who is hurt or in danger. That someone may be you, may be a family member or may be a stranger. Here are some examples: Note: If you call 9-1-1 by mistake, dont hang up. Explain what happened to the 9-1-1 operator. When not to call 9-1-1 In the event of a natural disaster or emergency, minimize your calls to 9-1-1 unless it is a life-threatening police, medical or fire emergency. Here are some examples of what not to do. Note: If you experience other types of problems that are not related to these emergency services, call the appropriate telephone number for those services. Other emergency phone tips If a natural disaster has occurred and you do not hear a dial tone when you try to make a call, do not hang up. Wait a few seconds to see if you get a dial tone so that you can make your call. Pre-plan and have handy the number of an out-of-area contact. Why? In an emergency, local phone lines could be jammed. If you have a friend or relative to call long distance, you should be able to get through. This is a good way for your family can leave messages for each other and and to let people know youre okay. What to say when you call 9-1-1 This may seem like common sense and it is but in an emergency, you may not be thinking clearly. The dispatcher answering the call will guide you but try to be prepared with the following pieces of information: Teach your children the correct use of 9-1-1 Parents should talk to children about how and when to use 9-1-1. Especially important is teaching children to take the initiative to call if one of the parents or caregivers falls or appears sick and unresponsive. Special Considerations for Cell Phones Identify yourself as a wireless cell phone caller. Be ready to provide your wireless phone number and the exact location where help is needed. (Most but not all wireless 9-1-1 calls automatically provide your location.) If asked for your location, provide the exact location, including cross streets, mileposts or landmarks. Other cell phone tips: 911 Cell Phone Calls From the Wilderness Who will I reach? Good question. You need to know that wireless cell phone service may not be available in the wilderness. If service is available, your 9-1-1 call for help will be picked up by the nearest cellular tower in the most direct line of sight to your location. It could be picked up at a county 9-1-1 center, by a State Patrol dispatch, or even by the Canadian authorities. Since these call answering centers are all located outside the boundaries of the calling area, they would have no way of knowing from where you are calling unless you tell them. Be prepared to provide your location. Remember, help may be several hours away or longer. Be prepared to wait it out as best as you can (those preps of yours will come in handy). Also remember to: There are strategies you can use to increase your signal strength on remote areas and in the wilderness. If you have an antenna, try pointing it up. Finding a clearing, gaining elevation or simply turning your body may help improve your signal. And remember, a cell phone should never ever replace common-sense preparedness. (Duh.) The Final Word The main thing to keep in mind is that 9-1-1 is intended to be used to report life-threatening situations requiring police, medical or fire emergency assistance. Calling 9-1-1 unnecessarily will bog down the system its resources (primarily dispatch personnel) and could very well prevent an emergency responder from getting to someone who really needs the help. On the other hand, do not hesitate to call if you are in danger or feel threatened. (A decent firearm and the knowledge to use it will help too.) Gaye Levy, theSurvivalWoman, grew up and attended school in the Greater Seattle area. After spending many years as an executive in the software industry, she started a specialized accounting practice offering contract CFO work to emerging high tech and service industries. She has now abandoned city life and moved to a serenely beautiful rural area on an island in NW Washington State. She lives and teaches the principles of a sustainable, self-reliant and stylish lifestyle through emergency preparation and disaster planning through her website at BackdoorSurvival.com. SurvivalWoman speaks her mind and delivers her message with optimism and grace, regardless of mayhem swirling around us. Enjoy your next adventure through common sense and thoughtful preparation! linkwithin_text=Related Articles: 