Personnel manager Victor Hartley confirmed Wednesday that he is taking very seriously a dispute between employees Tom Gladstone and Harriet Deneve, giving the matter a great deal of thought and carefully weighing one side of the argument. 'As a supervisor, I need to give equal consideration to the person telling me what I want to hear before I side with him,' said Hartley, who told reporters the key to conflict resolution is ensuring there is always an open channel of communication with one of the parties involved. 'On the one hand, Tom presents a very compelling case, but on the same hand, Tom is the only person I'm willing to listen to.' Hartley added that he will make certain to ignore Deneve's argument one more time before breaking the bad news to her. 