Womans Experience With Southwest Airlines Quickly Goes Viral... And For Good Reason Southwest Airlines is making headlines after delivering some customer service that went above and beyond the call of duty. According to reports, passenger Peggy Uhle was boarding a flight from Chicago, Illinois to Columbus, Ohio when she was approached by a flight attendant and told to go back to the gates. I figured I was on the wrong plane, Uhle told reporters. The gate agent told me to check in at the desk and when I did she told me to call my husband. Shortly thereafter, Uhle learned that her son was in a coma after suffering a head injury. Before Uhle had even left her flight, Southwest had arranged for Uhle to fly to Denver, Colorado where her son was in the hospital. The gate attendant already knew the situation and had booked me on a direct flight to Denver that was leaving in the next two hours, Uhle told reporters. The airline did not charge any additional fees or service charges for the flight. Southwest even went on to deliver Uhles luggage to where she was staying. We have always liked Southwest Airlines and now we cant say enough good things about them, Uhle concluded. Uhles son suffered a traumatic brain injury, and he is still in the process of recovering. 