Hi, I booked a 5 star hotel for my vacation and there were roaches in the hotel room :(
That sounds terrible. I would expect nothing less for a presumably high cost hotel. 
I agree, I complained to the management and they gave me a new upgraded room.
That's good but should also be standard for any hotel, nevertheless a 5 star one. How was the new room?
The new room was nice, barring the clogged toilet.