I am really into giving and receiving good customer service.  It's something about excellent customer service that really makes a different in your day.
Yes, I think people that work these jobs should call in sick when they are not in a mood.
You definitely got a point there.  I know we all have our bad days but that does not give you a right to take it out on someone that is trying to patronize your business.  I have my favorite companies I buy from just to make sure that I leave away with a happy experience every time.  What about you?
Same here, CS is just as important as the products we buy.