I booked an AirBnB for our vacation this week. We just got here, and they forgot to mention a little detail about having a cat. My spouse and I are both very allergic to cats... We can't stay here now! And yet we're getting charged for cancelling, and we have to find a new hotel.
Wow. I definitely would take it up wiht your credit card.
Yeah, something like that. Really not looking forward to dealing with that while I'm vacation, but I have to get it done sooner rather than later. They didn't even seem that remorseful about it, either. Like it was more our problem. How are cat allergies a surprise thing to people who are trying to be in the hospitality industry? Dumb
They really should be more considerate. allergies are a serious medical concern.