Q:

'Customer Support' vs 'Customer Service'

'Customer Support' vs 'Customer Service'
I'm curious the different meaning What is exactly different? When use?

A:

Reference-businessdictionary.com
Customer service is the provision of service to customers before, during and after a purchase.
Customer support: is broadly a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product.
Regarding technology products such as mobile phones, televisions, and computers, etc. it is termed as technical support.

You would also come across "customer service and support ", a company's customer relationship management department.

