Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

Share Your Pain

Vodafail.com is no longer accepting complaints.

Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new
complaints. We think you will find more joy in posting on any one of
these fine product / brand review sites.

Never get any signal... at home or in town, it doesn't matter. Yesterday, I was in the emergency ward of the hospital with one of my sons, and I still couldn't get a signal. What a waist of money!!!!!!

Don t pay the bill you fools . If everyone has the same problem and everyone doesnt pay the bill....cos your not getting what you are paying for what can they do?take everyone to court...hahahaha ... it would run them broke and they would take years...so f....k em I say...

Had new phone contract for 3 months can't even get reception in or around area i live in to use this service been with optus for seven years no problem with this area what so ever!! Fix the problem soon vodafone!!

My phone keeps dropping out and going onto emergency calls only. It can take an hour to get onto the internet of which I have 2 separate connections, both not working. I am doing some study next year and Iam worried its not going to work. My daughter also uses hers for her university course. It plays up more when I pay the bill, which I mentioned to staff and said maybe I shouldnt pay the bill they were not impressed. Its playing up now!!!

I've just purchased a brand new Nokia C3 for $99 from VODAFONE..It's only a week old and it's already playing up, I can hear people talk but they cant hear a word I'm saying..The only thing people can hear from my end is a crackling sound!! This was a total nuisance especially on Christmas day, I couldn't wish anyone a merry Christmas!! I pray that VODAFONE will resolve these pathetic little mishaps soon or 2011 will be a very bad year for them and their share holders!!

28 Dec 2010 08:45:13 PM: Although if you only pay $99 for a phone you kinda get what you pay for unfortunately

28 Dec 2010 08:59:43 PM: Yeah thats true but the phone should of at least lasted for more then a week lol it doesn't matter lucky enough Ive kept the receipt i'll just get them to replace the phone...Keep positive people =D

28 Dec 2010 09:48:21 PM: If it is a phone issue you can't blame Vodafone. It is Nokia's fault for supplying a faulty phone.

28 Dec 2010 10:20:22 PM: ^ finally someone whos logical!

28 Dec 2010 11:05:50 PM: How is the actual hardware of the Nokia Vodafones fault? Either way, if the phone is under 28 days, take it into a Vodafone store and demonstrate the problem to them. They can then authorize an ELF swap to the same handset.

29 Dec 2010 03:07:02 PM: So true, last time i looked Vodafone didnt make phones. Could be any network carrier with the same problem with a handset.

My phone keeps dropping out and going onto emergency calls only. It can take an hour to get onto the internet of which I have 2 separate connections, both not working. I am doing some study next year and Iam worried its not going to work. My daughter also uses hers for her university course. It plays up more when I pay the bill, which I mentioned to staff and said maybe I shouldnt pay the bill they were not impressed. Its not working properly now!!

i have recently changed to vodaphone due to their great deals (infinate calls etc) but i have rarely been able to use my phone due to coverage issues, dropouts etc.
The latest being at this minute when i am trying to book flights from queensland to melbourne for a family funeral, I have at this stage dropped out 8 times and counting make that 9. Not good enough.
I also have coverage issues from one street to the next within the hervey bay region. Vodaphone get your act together.

After I switched to vodafone on the 2nd June 2010 I have experienced nothing but trouble. My family and I were going back to WA for a holiday, so I was suppose to be entering into a contract where i would receive good coverage. They told me it would be 98% everywhere, what a joke. The phone dropped in and out, messages were being received anywhere from 1-5 hours later, not to mention the next day. Phone calls were missed, unable to be made or I would have to try again later as my service just dropped in and out. All this for $69 a month, I honestly thought this could be fixed. How wrong could I have been. It has been such a joke really, they have asked me to remove my sim card and try it in another Vodafone on numerous occasions, told me it was the iphone, told me any thing, but it would always come back to being my fault. They would tell me they would have a Tech Support Officer call me, when, in 2015. The amount of phone calls that i have made since taking this contract is ridiculous. The straw that broke the camels back was the beginning of April this year when my 15yr son broke his ankle at school at 10am. After the school had been trying to contact me for hours, I finally recieved the first message 5 hours after the incident, REALLY GLAD IT WASN'T LIFE THREATENING!!! My argument since has been, what if something worse had happened to one of my children or husband, now I really do know that I am only a number to this company. Vodafone still did NOTHING about the problems after this "No Service". Phone continually comes up with "Service Lost - Vodafone no longer your provider" this is something I seemed to have got use to,WRONG.. I rang Vodafone on the 22nd Dec 2010 and was on the phone for over 2hrs, lucky I rang from my land line or it would have been a waste of time (mobile would have dropped out). The Tech Support guy gave me a case ID and told me he would call back on the 24th Dec 2010. During this time, I was to once again record all details of phone calls made and received as well as texting. If I still experienced the same problems when he called back, then they would waive my contract and my next bill. Remember $69 a month since June 2009, and my payout figure is now $372.
Vodafone did text me on the 24 Dec 2010, but I could not call the 1555 number as funny, I didn't have service, why send you this ridiculous number when you can only call it from your Vodaphone account, well you can only do this if you have service right!! Christmas Day no service, Boxing Day no service, 27th no service 28th today guess what Service has done nothing but drop in and out still can't do a dam thing. Have just got of the phone from Tech Support and after 18months of this am now finally getting somewhere. They will now wave my next bill and my payout figure, but I had to return my Iphone after 18 months of paying $69 a month for a service that very very rarely worked.
When i refused and told them that i would take it further (courts), they relented and came back to me and told me I could now keep the iphone and that they will cancel the contract and waive all bills.
No, I'm not holding my breathe just yet, we will wait and see if Vodafone will keep their word. I will, in the mean time keep my phone and find myself another provider.

We have all the same problems as everyone else. No signal or hardly any in side or outside the house. Batteries not lasting. Taking a long time to get to get data downloads depending on where you are. So in the end went another service provider which is now costing more money. And we still pay for a service which is useless. Was told the coverage was better than it ever was. In the end a waste of money and time.

After explicitly stating that i needed coverage in a particular area in NSW, and showed in-store, online on their "coverage map" that i would defiantly receive reception, i signed into a 24 month contract. The first time i traveled to the area at which i needed the reception, nothing, not a thing. It had been about 2 months after i had signed so i couldn't exit the contract. Vodafail.

i have been a customer of Vodafone for now 20 months. much like every one else i have made many complaints to vodafone with no real outcome. service dropping out, having to go to particular spots in the house to recieve and make calls/sms. i have sent back the vodafone storm as they tried saying it was that but still no change with a new bold. I believe that if it were not for me working away each week where i know only telstra works then i would of opted out a long time ago. i can assure you that i will not be resigning with Vodafone in 4 months when my contract is up for renewal. i feel the pain like many others and i hope that this site can make some difference to the so called customer service and honesty of Vodafone.

Is the poor service being provided not a public safety issue?
Do mobile service providers not have an obligation to provide a continued minimum level of service? Particularly in highly populated areas!

After I switched to vodafone on the 2nd June 2010 I have experienced nothing but trouble. My family and I were going back to WA for a holiday, so I was suppose to be entering into a contract where i would receive good coverage. They told me it would be 98% everywhere, what a joke. The phone dropped in and out, messages were being received anywhere from 1-5 hours later, not to mention the next day. Phone calls were missed, unable to be made or I would have to try again later as my service just dropped in and out. All this for $69 a month, I honestly thought this could be fixed. How wrong could I have been. It has been such a joke really, they have asked me to remove my sim card and try it in another Vodafone on numerous occasions, told me it was the iphone, told me any thing, but it would always come back to being my fault. They would tell me they would have a Tech Support Officer call me, when, in 2015. The amount of phone calls that i have made since taking this contract is ridiculous. The straw that broke the camels back was the beginning of April this year when my 15yr son broke his ankle at school at 10am. After the school had been trying to contact me for hours, I finally recieved the first message 5 hours after the incident, REALLY GLAD IT WASN'T LIFE THREATENING!!! My argument since has been, what if something worse had happened to one of my children or husband, now I really do know that I am only a number to this company. Vodafone still did NOTHING about the problems after this "No Service". Phone continually comes up with "Service Lost - Vodafone no longer your provider" this is something I seemed to have got use to,WRONG.. I rang Vodafone on the 22nd Dec 2010 and was on the phone for over 2hrs, lucky I rang from my land line or it would have been a waste of time (mobile would have dropped out). The Tech Support guy gave me a case ID and told me he would call back on the 24th Dec 2010. During this time, I was to once again record all details of phone calls made and received as well as texting. If I still experienced the same problems when he called back, then they would waive my contract and my next bill. Remember $69 a month since June 2009, and my payout figure is now $372.
Vodafone did text me on the 24 Dec 2010, but I could not call the 1555 number as funny, I didn't have service, why send you this ridiculous number when you can only call it from your Vodaphone account, well you can only do this if you have service right!! Christmas Day no service, Boxing Day no service, 27th no service 28th today guess what Service has done nothing but drop in and out still can't do a dam thing. Have just got of the phone from Tech Support and after 18months of this am now finally getting somewhere. They will now wave my next bill and my payout figure, but I had to return my Iphone after 18 months of paying $69 a month for a service that very very rarely worked.
When i refused and told them that i would take it further (courts), they relented and came back to me and told me I could now keep the iphone and that they will cancel the contract and waive all bills.
No, I'm not holding my breathe just yet, we will wait and see if Vodafone will keep their word. I will, in the mean time keep my phone and find myself another provider.

I have been wrongly billed by Vodafone. I paid my last months bill on time at the post office. This month I received a new bill from Vodafone with overdue fees of 20$ whacked on top of a 29$ cap contract, asking me to pay the allegedly unpaid bill again. I have tried to contact Vodafone to sort this out, but they make me wait on hold and never pick up the phone. I also emailed this problem to Vodafone, so far it has been four days and no reply. The longest I have had the patience to wait on hold on 1555 is about 45 minutes, then I hang up. This happened a couple of times. The number 1555 is supposed to be for free for Vodafone customers, yet my bill showed 60$ fee for these calls altogether. In addition, I was told by three Vodafone agents that my phone will work in Ireland, but when I arrived there, it did not work. I complained about this to Vodafone, and the reply I got was: "You were advised by our agent, that your phone would not work in Ireland". This was a blatant lie, but I did not pursue the matter. Vodafone is a handful. Thanks for listening!

i cannot talk to my friend in northern queensland without it being disconnected..if we have half an hour we think its luxury..it is very very frustrating..the same occurs in caloundra ,sunshine area..you cannot get any reception unless your prepared to go out onto the road etc no reception thee either..i took on a 2 year contract..the phone is disintegrating its falling apart on the key pad..i see all the lights...takes me twice as long to sms as i have to correct spelling...delete all the zeros when spacing..im told i can get another phone next year..soooooooo..i have no choices on that one but wait..reception in all qld appears as bad as nsw..read also some bad overseas lingo on their problems as well.. particulary in germany..vodofone needs to do something and fast ..as people are fed up with their dishonesty...

i have never got reception anywhere and i live in brisbane. i havent recieved any bills off them in the pass 4months. the reception is poor. all my messages come late or i dont recieve them till the following day. my phone cuts in and out all the time. they wanna cut my phone off cause i havent paid a bill even though i havent recieved any which is annoying me.

Both my partener and my own phones keep dropping out unexpectedly and the reception is marginal at best, regularly. I have phoned vodafone regarding theses issues and have not recieved a response as I was totally frustrated with the wait time for a response.
Considering I have been a Vodafone customer for in excess of 10 years, there infrastructure has not kept a breast of growth or technalogical advancement.
Anyone can sponsor a team from formula 1 to cricket, surely sponsorship is based on the results achieved not promised! Should one of these teams let vodafone down I'm sure Vodafone would "pull" sponsorship! Likewise applies here I will be "pulling" my support of Vodafone ie close my account based on there performance.

After their last change in billing system, my account was being sent with incorrect details. It took me 18 months to try and resolve this issue. They kept saying that the next bill would be correct, but no it wasn't. They have the poorest customer service that I have ever seen in a Telco company. I also have problems with me phone dropping out, was only 200 metres away from the tower and my phone took a total of 15mins to download a 256kb program...

stupid crazy johns network i was sent 2 picture messages on xmas day recieved one yesterdy and one today wtf get with it nd i could b in one room get signal then next time im in that room no signal wtf

i am so ridiculously sick of text messages not leaving my phone. Thinking that an important message has been sent, then realising hours later it has never been sent is so frustrating! I have called vodafone so many times to resolve the general issues of text messages not being sent, internet never loading and calls dropping out. I was told that it must be the area where i live... thats ok, but does the rest of the Metropolitian gold coast suffer these issues??? I live in the middle of Southport! I hate vodafone and cannot wait until 8 September, 2011... NEW CONTRACT!!

7655 Someone from QLD thinks vodafone is has never done this to me b4 at 28 Dec 2010 07:58:38 PM

i dont understand why now after all these yrs ive been with vodaphone all of a sudden its being shit with reception etc. from the gladstone store u shoulda gave more notice for the ppl here before you were closing for renovations and when you were gonna reopen.

I have Vodafone Prepaid Mobile Broadband, and the reception is terrible. I live near the shops in my city, so you would think that i would get good reception, but only get 1 bar of 3G on a bright sunny day. Yes thats a good speed for me, but most days it drops out, takes ages to find reception, and whenever it rains, the 3G slows down to GPRS, therefore i have dial-up speeds. Very unreliable. Late november, i had between 1 Gig to 1.5 Gigs of Data left in my account before expiry and it was taken off me for no reason, i know i couldn't have used 1.5 Gigs in less than 5 days. Disappointed with Vodafone, as i have been a customer for almost 2 years, i will be going with Optus or Telstra (despite the hefty prices) when my next lot of credit runs out.

I have been experiencing all these issues for nearly 12months now and I have been on the phone to them at one stage nearly every second day until I had enough and went to the telephone communications ombudsmen which even then this still has fix my issue except I am now not on a contract with them. I am still having the same issues like phone reception, messages taking ages to come through, voicemail massages coming through when my phone didnt even ring, 3G service keeps cutting in and out and not being able to make calls even after you have just made one and the only way to fix it is to reset network settings or put phone in airplane mode and then turn it off again then it works. This has seriously been happen since about Feb2010 for me and I have been on the phone to vodafone many times even with staff hanging up on me cause they cant fix my problem and wont listen. I have even gone and swapped my Iphone as they kept blaming the phone even though I knew it wasnt the phone as I travel OS alot and my phone works fine in another country on another network.

was told 18 months ago when they signed me to 2 year contract that signal in my area would be improved within 1 month. Pack of lies ! Had to connect to Telstra phone line in order to make and receive calls. Phoned customer service and they just give you more lies. Cant wait till my contract is up in a few months, its the only time vodafone take the time to talk to you ( when your contract is coming up for renewal). No more !

7624 Someone from QLD thinks vodafone is every time i use my phone.. so 100 out of 10 at 28 Dec 2010 07:44:10 PM

Everytime i hit the dial button to make a call all reception drops out of my phone. Then when it does call you cant anything on the line.... In addition everytime i go to send a text all reception drops out and the text defers.

I have been with vodafone for almost 10 years and this is just getting out of hand...

Am actually with Crazy Johns, via Vodafone. Call disconnects/drops out within 4.5 minutes,even though signal strength is 4-5 barrs. Only one barr in most area's for coverage. At sign up I was ensured that coverage was excellent in my area (4573). Text messages sent are delayed by hours, pics at least 5 hours to receive.

I have my own Property Management business and since purchasing an I phone 3g through vodafone 12 months ago have had nothing but dramas. Voicemail messages coming through up to 12 hours later. Phone showing full reception but not ringing then voicemail coming through hours later. Texts not sending or being received until the next day and then coming through several times. Example sent christmas message at 1pm but my friend received it 3 times on boxing day at 4am. He was not happy. Also internet coverage is very poor and drops out constantly. Also experience a lot of call drop outs as well.

trying to disconnect a service that i no longer require. I rang vodafone three days running being left on hold for hours. On the third day i refused to let them put me on hold and they explained that they were very sorry for the inconvienience that they had caused me and instead of putting me on hold they would call me back. I am still waiting for that call and still paying for a service i don't require.

3g network is dropping out constantly. I'm less than 50m from tower in CBD. Was ok a month or go, but now, its almost useless. hspda is what i get instead. called support, but everytime its a hour at least and they just lie, untill you perservere and then they admit some rubbish about how they know about it and are working on it. So basically you get fobbed off with no help.

Less than 3 weeks ago I entered a contract with Vodafone for an iPhone which, to function on the internet, requires a 3G signal or wireless connection. Every day for these past weeks I have rarely experienced the joy of a received phonecall because I haven't had more than one bar of reception. The wireless, which shouldn't be the problem drops out, seemingly indicating that the connection does not exist. I have checked whether this is the problem and have discovered that it is not because friends on a different service with the same phone are able to connect without trouble. I can rarely send texts or mms, they continuously fail. I have 6 downloaded apps because it won't stay connected to the internet long enough to install. Is this just me?

29 Dec 2010 07:08:25 AM: Over the last few days I have been having problems getting my iPhone to connect to the net. I cannot get it to connect via wifi inside the house or via the network outside of the house. Other than crappy reception I have been with vodafone for years and never had any real problems untill the last few days with calls dropping out and the fact I cannot connect to the net.

7599 Someone from QLD thinks vodafone is no reception at home at 28 Dec 2010 07:27:23 PM

My wife went with vodaphone through a phone retailer as was told they had no problems with coverage.The phone would not work in our house 0 bars on phone.Phone was changed same result.Result a week later cancelled and changed to another telco ,now 5 bars on phone.

I was with 3 for approx 5 years and was very happy with the service when I was contacted by comms direct and offered a 'superior' deal with vodafone. During the first two months of being with Vodafone I made at least 50 calls to have certain billing and service terms brought in line with what was originally offered to me. After many hours on the phone I think I have now got all terms of my contract recorded correctly with vodafone but the service is still terrible and the network coverage is not even close to being as good as what I had with 3. Before signing up with Vodafone I made sure to check that the network would be as good as with 3. I was assured that it would be better. I beleived that claim because I had recently heard that Vodafone had acqquired 3 but unfortunately my coverage with Vodafone is not close to as good as it was with 3.

Had been with vodafone for 7 odd years on a no plan cap, $79, and never went over. Calls started dropping out etc & when I got a bill for $242 about 6 months back, I complained. Said I needed a new plan as it would be cheaper, & a new phone for better coverage. Crap. Have sent new phone back, Nokia X6, & now using 4yr old Nokia. Reception better, but still drops out heaps & it's my work phone... Unless I can get out sooner, won't go with this Co. again after my contract is up. And yes, forget their "customer service" number. Useless

I want to upgrade my phone to an iphone 4 and I went into the store at Loganholme, waited 45 miutes to be seen to for them to turn around and palm me off to customer care via phone.

Then i call customer care, after 4 hang ups after chosing an option, to then wait 48 minutes for someone to tell me I could have done it through the store. I told them too bad, they can arrange it cause I have been stuffed around and they go to transfer me and I get hung up on. I wait another 5o minutes to get through to someone and tell them to call me back incase i get hung up on and they did however i wait for a further 54 minutes and noone had gotten to me. I am driving in my car at the time, and as per usual, my reception cuts out anyway. So I spent 3 hours waiting on the phone plus 45 minutes in store and still dont have an upgraded phone. I go to another store today, and suprise suprise, they tell me to go through customer care. I HAVE HAD ENOUGH! Wait until the next person gets to me cause they are in for a disgruntled customer of a lifetime.

Having a Vodafone plan which I commenced in October 2010. I then travelled from Brisbane by car to Port Macquarie/Taree where I was unable to get any coverage; calls in or out or regular Txt messages resulting in an increased account. Upon returning to Brisbane I went to the Indooroopilly Vodafone office and a 'trainee' person who attended me was unable to provide any reasons for the problems I had experienced. I then went to Sydney to visit my daughter, who lives in Newtown -- again similar problems occurred. Upon my return to Brisbane, I went to the Vodafone office at Upper Mt Gravatt. I spoke with two people at this office, nothing was clearly explained to me again as to why I had no coverage in an inner-Sydney suburb, no calls were able to be received, made or again txt messages sent, some would be received butnot until some hours later. One of the Cutomer Services Assistants at this office said 'if you are in a brick building attempting to use the mobile, we have become aware of problems' -- obviously someone who has never been to Sydney. They did change my SIM card at this store as they said 'if the original SIM card is scratched it will cause problems'. I have so far paid Vodafone 5 to 6 times a month since October, more than I expected to be paying because of these problems.

I signed up for a $49 Cap plan that stated I was given unlimited national and international SMS. I rang Voda numerous times and asked about it, they said to show them the details that I had when I signed up, I provided proof and still 2 months in, nothing has happened.

I live in mountain creek qld and as everyone else have no reception inside my house I hav. Goto the end o my driveway it never used to be this bad.
My employer tried to ring me 5 times but couldn't get through , as I put my keys in the ignition of my car to leave or work I had a call come though to tell me I wasn't needed because of the rain .
I get the occasional call come through although it is pointless as it drops out , my friends also receive multiple SMS from me and them to me ( if they are on vodafone)
Writting this on my telstra 3G iPad perfect reception hi speed Internet using a mobile broadband system .... I know where my phone will be switched to

I live in Cairns have been with Vodafone for many years, in the past four months have been so anger with the service (or lack of it)drop outs getting same messages sveral times. Adding more pain is my internet soooo slow when i can get connected problem=somenone else has the same IP address. Have been advised to try several things still problems. Have contacted Vodafone several times ANSWER SORRY WE CANNOT HELP YOU ANY MORE!!! ANGERY

I have been with Vodafone for 15 years and this is the worst service ever. I am over speaking to Lara the voice activated chick who doesn't listen and puts you through to the wrong area, then keeps you on hold for over 40 minutes. I have one of the first blackberry storms which is not a phone just a piece of technology that does nothing, can't txt, no reception, no internet and consistantly has no service. No one in store will help as they refuse to sell this phone, great customer service.

continually have no service and i send pictures and they can sometimes take up to 8 hours for other person to receive... Have rung to complain numerous times and no help at all....

28 Dec 2010 07:12:16 PM: I also get voicemails sometimes hours after they are left.... not good when work rings you!!They kept saying maybe it was the sim .. this has now been changed 3 times stil.... problem not fixed!

7556 Someone from QLD thinks vodafone is No Coverage at all at 28 Dec 2010 07:06:01 PM

I live in North Lakes, Queensland and am with vodaphone's accomplish Crazy Johns.
I have absolutely no coverage in the house, i have to walk out into the street to try and obtain something, like one or two bars.
Crazy John acknowledge the problem but do nothing about it.
My contract is up and they are trying to persuade me to re contract.
They have no chance in hell.

I am at the end of my 2year contract with vodafone and am absolutely frustrated. I have phone drop offs, no reception in areas where there used to be reception. My voicemail doesn't work, the other day I checked my voicemail in the afternoon because it doesnt ring me back anymore and I had 9 messages that hadnt registered till then. Have had enough, I am changing to another provider. I have been with Vodafone since they started and am not happy at all.

There is no reception in my house. To get reception, i have to walk outside. To get reception in this rainy weather (which has been around for weeks now) i have to walk a minimum of 100m down the road on a lucky day. Usually, i dont get texts until i drive to work the next day, and i cannot receive phone calls, therefor, i cannot get called into work if worse turns to worst

I have a transport business and live in Hervey Bay, as soon as i leave town the service drops out, and only seems to work when i am in towns and not out of town, have called vodafone and they supposedly put me on better coverage but its still not happening.....i told them i didnt want this service any longer they just told me to change the phone to GSM but still doesnt make any different. My wife also had vodafone but her contract ran out and she has now changed to telstra much better coverage.

I live in central surfers paradise and have 5% coverage all day every day! This is bullshit! The Internet doesn't even work! I don't even get coverage in shopping centers! What's the point even having a phone!

28 Dec 2010 07:08:32 PM: Just letting you know, that with every phone company there towers only reach up to the 11th floor of a building

I am so sick of Lara. She us my biggest problem anytime I ring. Once I get past her I have a new problem that 99% of the operators are unable to speak english. I ask to speak to their supervisor and they can't speak english either. Sometimes it takes me 5 minutes to get past her and often she cuts me off cause she says we seem to be having technical difficulties. What a surprise!

living in a major mining town, you would expect that there would be service everywhere, But living 5 mins away from one of the main shopping centers there is (surprise surprise) no service. So why was it when I lived 45mins out of town I had better service ? ? OH thats right it was before I was tricked into believing vodafone had better service then telstra HA they are all a joke. Others just steep lower them other to get your money

7534 Someone from QLD thinks vodafone is not worth having a mobile at 28 Dec 2010 06:55:31 PM

living in a major mining town, you would expect that there would be service everywhere, But living 5 mins away from one of the main shopping centers there is (surprise surprise) no service. So why was it when I lived 45mins out of town I had better service ? ? OH thats right it was before I was tricked into believing vodafone had better service then telstra HA they are all a joke. Others just steep lower them other to get your money

98% coverage??? I don't know where. Must be anywhere and everywhere I don't live, have lived, travelled to etc. I am sick of drop outs. am sick of being on hold forever. I am sick of text messages arriving a couple days later., I am sick of receiving voice messages a couple of days after they try to call. WHATEVER!!!
Vodafone, pick up your game. We as customers don't need this and definitely don't want this shody service.

7527 Someone from QLD thinks vodafone is not worth having a mobile at 28 Dec 2010 06:53:17 PM

living in a major mining town, you would expect that there would be service everywhere, But living 5 mins away from one of the main shopping centers there is (surprise surprise) no service. So why was it when I lived 45mins out of town I had better service ? ? OH thats right it was before I was tricked into believing vodafone had better service then telstra HA they are all a joke. Others just steep lower them other to get your money

no reception in house, limited outside , don't receive msgs untill days after they have been sent! constant connection errors when trying to make a call! have been customer for years,yet since signing new contract have had nothing but troubles with service.

im sick to death of trying to make a call and it says connection error.i also get messages without a missed call but the message is sometimes hours later.also i get all my texts at once instead of when i should have gotten them.when your ring their computers are down ,theyre unhelpful and dont give a shit.sadly i have over a year to go on my contract,and wont be extending it.reception in nz is not much better either so hows does a company of the this poor quality become so large.i might start my own and call it crapreceptionandservicefone and make millions.got a bill for twice what it should have been but the "helpful" people at vodacrap couldnt hapl me coz thier puters were down

where do I start. Firstly the many sms messages that people send me and I don't receive till the next day. Continued phone drop outs. The most painful is when I try to ring up and complain I like obviously many other people are put on hold for at least half an hour at which point I hang up and try again. Once Lara stuffing understands what the heck I am ringing up about and gets me through to the correct department I am on hold again for at least half hour at which point I give up or if I do get on I get an operator that can't understand what I am talking about and that tells me there is no problem with the network. The last straw for me is my daughter has just changed her mobile over to telstra. And, what a surprise I can't ring her anymore because I am with vodaphone. She can't receive any calls or txts from, you guessed it! Anyone on vodaphone. But of course when I finally got on to vodaphone about it after an hour, it was teltra's problem. As soon as my contract is up Im moving over to another provider for good.

my partner and i dont have a mobile phone with vodafone, instead we opted for the wirless internet. when we signed our contract, the sales man assured us that even though the reception in cairns was not optimal at the time it would be upgraded to the same speed and reception of other wireless broadbands on offer from telstra and optus within 3 months of us signing the contract. after 6 months and no upgrade we went back into the store, and they assured us that the upgrades were coming, that they had just been delayed, and that they should happen within the next 2 months. it has now been nearly 2 and a half years and our service still has not improved at all. if we are lucky we have about dial up speed. that is if we have a signal, and if the reciever doesnt forget that it is plugged in, (and my personal favorite) or we have reception and a device, but we have no upload or download speed, so the whole thing is useless. we have contacted vodafone by phone, and after being on hold for over an hour, i hung up. we contacted them by email, and recieved nothing, so finally we went back into the store, where the same man that sold us our contract and reassured us when we went back in to check on the progress of the upgrades, pretty much wiped his hands of us and said " too bad".

And if u think all of this is bad, u havent heard the best part. our contract was up at the end of august 2010. just before the end of the contract we contacted vodafone to inform them that we would not be renewing the contract. thinking that it was all said and done, we signed a new contract with telstra. appox 4 months down the track, we are informed by my partners bank that vodafone is still taking its direct debit each month, so we check and sure enough our device is still activated and working. the contract never ended. thinking that it must have been some kinda mix up, we go into the same cairns store (as there is only one in town) and ask them to not only end the contract, but stop the direct debit and refund our money that they have illegaly taken. (this is where it gets good) to which we were told that they dont have a clue which is our contrac as there is over 20 contracts for wireless internet in cairns issued with the same name as my partner, so not only could they not cancel the contract, they could not stop the direct debit and they could not refund the money essentially stolen. after another month of fighting with the company and getting no where, we cancelled our telstra contract as we can only afford one lot of internet a month, and we are stuck with this shit until someone pulls there fingers out and fixes the problem

My problems with vodafone started a year and a half ago, three months after i got a plan with them. First I asked to get my bills via mail as i did not have a computer at home, but i got them via email anyway, so i changed it again to get bills via mail. I still did not get any bills by email or mail at all. So i called them again to get the missing bills resent to me,by mail and email but still did not receive them. I would call them all the time asking where my bills where, and asked them to send them to me all the time, as i was not going to pay the bill if i could not see the bill, as i was on a $99 cap and they would tell me that my bill was over $150 and i could not work out how i would have gone over my cap that much, as i was very carefull and did not call people very much cause as i had free text messages. I received letters saying that they where going to take me to court for over $1500 of bills that i did not receive regardless all the contact i had with them over not getting my bills, so i would only pay the $99 to cover my cap, as i did not have any proof of what my bill was. I could never get onto the internet through my phone, all it would do was keep loading. I always had problems getting in touch with the right person in vodafone to discuss my problems, I was just getting put from one person to another over and over every time, or put on hold for very long periods of time. I am no longer with vodafone and have gone with optus prepaid, and i have never had a problem with them. My partner also is with vodafone and when he sends me a text i receive it up to 3 times, but he only sent once and has been charged for sending it 3 times, even though his phone indicates it sent once. When i send him a text he will receive a text i sent from weeks ago and he does not receive the one i sent him on that occassion until a few weeks later. So over a period of months he will finally receive the texts i sent him weeks ago. This is still happening every day and has got worse over the last six months. I still have my debt with vodafone and still have not received my bills. I am not going to pay the bill untill i receive it to check and see how it got so high. I wont the debt cleared, as this problem was not my fault.

Im a 3 customer and my phone is contiually dropping out while talking to people. Also my picture sms take foreverif they go through at all. when i originally went with 3 they wernt part of vodafone or i wouldnt have gone with them. I left vodafone due to poor service. I use my phone to stay in contact with my family.

Dear Vodafone, do you know how frustrating it is to receive a txt message at 3am when it was sent the day before. Not to mention your SMTP server: is tomorrow ever going to come? Extremely dis heartening to find out that emails i had sent never reached their intended destination even though my phone think it has. i do not want to think how much money you have cost me in lost deals thinking i had respond via email on my phone to find out when i had gotten back to the office that i HAD MISSED THE DEAL because i didnt respond in time.

Hey guys this is nothing new for Vodafone. I was with Vodafone 12months ago and was experiencing the same coverage problems. After numerous calls to them I was getting nowhere until I contacted the Ombudsman. My contract at the time was only a couple of months old. Vodafone told me I couldn't cancel it without paying the balance of the contract, but after contacting the Ombudsman they soon changed their mind and I was able to get out of Vodafone, never to return. I know what everyone is going through, best of luck on any actions taken.
J.A.
Brisbane

Calls would drop out to my daughter. I would ring with network bar on phone showing full network coverage however call would go to message bank. I complained many times to vodaphone and wasted countless hours waiting to talk to someone. Vodafone finally said it was a handset problem. Six months out from my contract ending they said i could get a new phone and sign up for another 24 months. Of course I would have to pay break costs. You guessed it my new phone has exactly the same problems, call drop outs, painfully slow data. They knew the problems and always denied it. They blatently sucked me in to another fucking 24 months with them. I feel cheated and will NEVER sign with vodafone again. I'm taking this further.

From the day that I had got my phone all my calls have been playing up it says that it's a call back fail everytime I txt it takes atleast 5 mins to send it through I have to turn my phone off then back on to get reception again I can go long distance and my phone will have no reception I can make a call and it gets cut out between it I thought it was my phone but when I tried a different sim card it turned out fine I don't see why I have to pay my bill for services I don't get I feel it's very unfairand something should be done about it I rely on my phone due to family sickness if I don't have recption and my phone keeps cutting out what use am I

having trouble getting mobile internet reception almost anywhere in cairns, qld. In some instances it is difficult to make/receive calls. Phone shows "emergency calls only" on a daily basis in the heart of the city (where anyone would think mobile reception would be at is peak!!)

I renewed with C Johns and Vodafone are my server, We have 3 new phones 1 is mini N97 and 2 N71's. They are not even 12mths old and they are terrible, they dropout, my son's was and still is out of order. Il I could get out of my stupid contracts I would.

I can only talk on my mobile outside in certain areas luckly I have verandas dropped calls ,messages coming a day late am casual so miss work as I dont receieve the calls in time ,plus I recieved a new phone from vodaphone put it switches its self off at times when I took it in the young girl made me feel like a thief and in this day and age with all the tech and with my drivers licence in her hand I did complain but that took over an hour then when I asked If there was an australian number I could ring was told NO so once this contract is up ......... They are not the only ones thou that give shocking service Telsra are just as bad with their bad attitues

7492 Someone from QLD thinks vodafone is is total bullshit at 28 Dec 2010 06:42:44 PM

well i am in emu park where u dont get any service at all not even 1 bar we have to drive to yeppoon or rocky to make a phone call now what happened if someone needed me and couldent get me. i am also from mackay and that is a small city and we dont even get recepton in our own house we have to stand out on the road to make a phone call it is ridiculous and thay say they r going to up grade to get better reception but that was 3 years ago and they always over charge me on my bills the wankers

Can not rely on my phone for coverage, I need my phone due to health reasons, even at home I can't use it, it frustrates me, as when you are in the middle of a conversation it drop's out, and you have to call back. I bought this phone in good faith, but it sux's.

Very disappointed with the coverage, i live in townsville and often have little or no reception, phone breaking up whilst on calls, message to say i have voicemail when i dont. I run a plumbing business and i cannot afford anymore of this very poor coverage. When driving out off town to cairns have no reception all the the way to cairns, this is not 98% of the country coverage. Vodafone you have lost my business for good.

I live 2.1 kms from Brisbane CBD and my reception is next to nothing yet I have full bars on my optus go figure... tried contacting voda's customer service to air my grievances and was screamed at by some indian dude on the other end NOT IMPRESSED!!! Voda was much better before they outsourced their call centre I seriously regret going back to them.

I wrote this afternoon about my gripes with vodafone. On both my internet and mobile phone I am experiencing constant drop outs. Sometimes I just cannot connect at all. I rang the number they gave on "today tonight" to be put through that stupid woman asking you questions and not understanding what you want. Eventually I made her understand to be told to ring back tomorrow as all customer services were closed. Thanks again vodafone. I am paying for their service and am getting frustration for it.