MemberThread Starter

I was recently travelling in Singapore and think my lock fell off in the airport or something.I was shocked..didn't even notice until I landed in Korea.(Singapore airport has carpeted floors).I took it into the YSL shop where I bought it and they told me since it was my fault(I of course,protested)..I had to wait about 3 months and PAY for another lock..About $ 40..I only bought the bag (Large Anthracite)3 months ago!!You would think paying $ 1200 for a bag,they could give me another lock!!Anybody else have this experience?Please share...Thanks!!!

MemberThread Starter

Thanks for the message!!
Exactly!!!I never even opened the lock.I told them it must have been a defected lock and am now waiting...I guess we'll see what happens..It just looks kind of funny without a lock on it..as if..there's something missing..It's unbelievable that I have to wait soo long for a new one even if I'm willing to pay for it..

-for YSL!

New Member

YES--it just happened to me and I am so upset! I never touched the lock with the key, the bag is only a week old. Bought it at Neiman Marcus. Today I n oticed lock is just gone!Will have to contact them to buy replacement lock. I am really upset!!

New Member

Funnily enough this happened to me last week after having the bag for a month. I was pretty shocked to be honest, not touched it since i brought it. Took it back to YSL who refuse to accept that it is a fault and will tell you you did not close it properly.

Anyway they did offer me a free lock and I have been told they will give me another if it happens again, although if it does I will be less than happy!