Please specify the date of purchase and the date when you returned your board to the shop for inspection of dammage. Specify the serial number of your board and the name and adress of your shop.

Hope this helps you to find a quick resolution to your claim.

Cheers !

JM

12th March 2013 12:10 PM

João Bernardo Leitão

Warranty claim - iSonic Carbon 2011

Hi

I have bought a new Isonic 117 wide 2011 in carbon construction in Portugal Oficial starboard shop, Windsurfpoint.
After some days on the water the board started to crack and it has several crack on the bottom and top of the board.
The board did not have any accident, the cracks came just sailing.
I took the board to the shop to claim the warranty but it has been nearly a year from that and still no answer!!!
The official Portugal starboard shop tell me that starboard is not responding to the warranty claim!!!
Is this possible??? What is going on with starboard?? You sell faulty boards and then don’t answer warranty claims??
This is very bad for your reputation!!!!
You take 2000€ for a board that cracks after few times on the water and then you stay quiet and in silence when problems happen???
What is this???
Can anyone from starboard in this forum help me get an answer or reply??