I've been very satisfied with my DFL SRP. To transfer the license so you can access their user forum and receive updates and support costs $200, IIRC. Once you buy the SRP, there are no further costs other than the $200/$300 renewal of the support/update fee after 2 or 3 years. (I forget the details because I haven't had to renew it yet). Their forum is not as active as it used to be since they lost one of their top engineers/techs (Liam). Nevertheless, they have a good collection of tutorial videos and documents on their users resource server. You probably won't need them as much since you are not a rank beginner. The tool has paid for itself many times over.

they offer 1 year warranty with free updates. after one year, you have to pay 200usd as a annual fee (with latest updates.)

Hi Danajaya! I didn't realize they shortened it to 1 year. My entitlement was for 3 years (which have not yet passed) so they must have changed that recently. Every time I upgraded (STII and WDII to FRP, FRP to SRP) the 3 year period started over. I am not aware of a need to pay an annual fee just to keep using the tools. The fee is to entitle the user to receive program updates, access the user forum and resources server, as far as I know.

@HddDonorMarket, there is also the financing program they offer (similar to MRT) that lets you buy the hardware and pay a periodic fee to use it for another month or something. I would want to verify that the tool being purchased is a fully paid-up tool, not one that requires "recharging."

Hı. ... Thanks for your email. I am afraid there is no tech support and software update for second hand users or users who do not purchase the tool from the authorized channel. For the details of puchase policy, you can see it here:https://www.dolphindatalab.com/purchasi ... ery-tools/

Wow, I'm disappointed to read that! That pretty well kills the resale value of every DFL tool. I think I've read that MRT has a similar policy and of course ACE don't allow resale at all. Still a disappointment.

Wow, I'm disappointed to read that! That pretty well kills the resale value of every DFL tool. I think I've read that MRT has a similar policy and of course ACE don't allow resale at all. Still a disappointment.

EXCEPT AS EXPRESSLY AUTHORIZED ABOVE, CUSTOMER SHALL NOT: COPY, IN WHOLE OR IN PART, SOFTWARE OR DOCUMENTATION; MODIFY THE SOFTWARE; REVERSE COMPILE OR REVERSE ASSEMBLE ALL OR ANY PORTION OF THE SOFTWARE; OR RENT, LEASE, DISTRIBUTE, SELL, OR CREATE DERIVATIVE WORKS OF THE SOFTWARE;

Hı. ... Thanks for your email. I am afraid there is no tech support and software update for second hand users or users who do not purchase the tool from the authorized channel. For the details of puchase policy, you can see it here:https://www.dolphindatalab.com/purchasi ... ery-tools/

@HddDonorMarket, I asked Stanley Morgan (DFL CEO) about this policy and here's what he had to say:

Quote:

Hello Larry, the new users can use the tools with the previous user' information including forum account, etc

Quote:

Users can get all the support details same as the original user, just need to be using original user's info

Quote:

the new user can give us their email and we will add to subscriber list

I'm not sure which subscriber list he is referring to, possibly notifications of new updates? In any case, the original owner can edit his e-mail address in his DFL user control panel to be that of the new owner. It seems to me the only downside is that the new user will retain the original user's name in the forum and DFL product registration. I still need to clarify whether the license can be transferred, at what cost, and what privileges it brings that are not included in the foregoing. The $200 USD per year to extend support and update rights seems clear enough.

Hı. ... Thanks for your email. I am afraid there is no tech support and software update for second hand users or users who do not purchase the tool from the authorized channel. For the details of puchase policy, you can see it here:https://www.dolphindatalab.com/purchasi ... ery-tools/

@HddDonorMarket, I asked Stanley Morgan (DFL CEO) about this policy and here's what he had to say:

Quote:

Hello Larry, the new users can use the tools with the previous user' information including forum account, etc

Quote:

Users can get all the support details same as the original user, just need to be using original user's info

Quote:

the new user can give us their email and we will add to subscriber list

I'm not sure which subscriber list he is referring to, possibly notifications of new updates? In any case, the original owner can edit his e-mail address in his DFL user control panel to be that of the new owner. It seems to me the only downside is that the new user will retain the original user's name in the forum and DFL product registration. I still need to clarify whether the license can be transferred, at what cost, and what privileges it brings that are not included in the foregoing. The $200 USD per year to extend support and update rights seems clear enough.

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