Returns and Refunds

Our Policy

Returning orders to us is easy. Whatever your reason, we offer a refund or exchange within 28 days of delivery or collection.

Within 14 days of receiving your order you must notify us of any items you would like to return. You then have 14 days in which to return the items to us. You must complete the returns form sent to you with your order and send it back to us with the items you are returning.

We offer a selection of ways for you to return items, details of which are below. Please note that you remain responsible for the items until they reach us.

Unless faulty, items returned must be returned in their original packaging and in a re-saleable condition.

Unfortunately, items can only be exchanged within stores. If not returned via one of our stores we can only offer a refund.

PayPal, PayPal Credit or Apple Pay paymemts cannot be refunded instore and have to be processed by our Returns team. You can still return items to store. Our store teams will send your items back to our distribution centre on your behalf free of charge.

Delivery charges will be refunded in full in cases where the goods are faulty. If an entire order is cancelled within the 14 day cancellation period the full purchase price together with our standard delivery charge will be refunded. If you chose to pay extra for an expedited delivery service, we will only refund the cost of standard delivery. Please note that if you want to return only some items but keep the rest of your order, you may not be entitled to a refund of the delivery charge.

Used faulty goods must be returned in clean condition to be accepted for a refund. This is to ensure the health and safety of the teams handling returns. This does not affect your statutory rights.

Swimwear and Underwear cannot be exchanged or refunded except for where items are faulty.

Returns Methods

By Post

You can make your own arrangements through any postal carrier. We recommend you use a service that can provide proof of postage as the items remain your responsibility until we receive your parcel. Some services offer levels of compensation in case your parcel becomes lost or damaged. We suggest this is considered especially when returning high value items.

Most Frequently Asked Questions

Can I cancel or change an order I have placed?
We have a small window (often a couple of hours) in which we can cancel an order, we cannot ever change an order other than to upgrade the delivery in certain circumstances.

How can I find out stock availability?
Contact customer services or speak with your local store. Our team members will be very happy to help.