The New Payments Platform

A faster and simpler way to pay now available at Police Bank.

Police Bank is proud to announce that the New Payments Platform (NPP) is now available to all Police Bank Members. Developed by Australia’s Banking Industry, the NPP will transform the way we pay each other, allowing payments in near real time.

Fast
Payments are made in near real-time to other banks (typically in less than 1 minute)

Easy
You will be able to transfer make payments using a mobile number, email address or ABN, which will be known as your new PayID.

Message Capable
You can include more information with payments – you’ll be able to include 280 characters of text with your payment

24/7
Payments are available between different Australian banks 24/7, 365 days a year, so you can make and receive payments outside of normal banking hours

Secure
You can be rest assured that NPP payments will be screened through Police Bank’s security measures and fraud monitoring.

Police Bank have chosen to provide the NPP service through Osko by BPAY, providing you with a fast and simple solution payment solution from a brand you already know and trust.

With Osko, you will be able to register a PayID to send and receive payments easily. A PayID can be a phone number, an email address or an ABN that you connect to your account. You can then use your PayID to pay someone or have them pay you.

You will be able to register your PayID when the Osko service becomes available. Police Bank will let you know when that is.

We will be providing further information to Members in the lead up to the launch, visit this page for further information when NPP is launched.

What do I need to do to be ready for this exciting change?

To be ready for NPP payments you’ll need to:

Be registered for Internet Banking

Update your contact details held by us, by logging in to Internet Banking or calling us on 131 728.

Download our Mobile Banking App.

Using the NPP

Registering your PayID

To register your PayID (mobile number or email address) through internet banking or mobile banking, follow the easy steps below. If you would like to register an ABN or Organisation ID please contact the Contact Centre on 131 728. Please note: You cannot register a PayID using our mobile app at this stage.

Click on “Manage PayID”, found in the “My Preferences” menu in internet banking

Select the Contact Method that you would like to use for your PayID i.e. your mobile number or email address. Please note: If the details you wish to register i.e. mobile number or email address are not the ones we have on record you will need to update them in the “Update Details” section under “My Preferences”.

Verify the Contact Method that you have chosen by either clicking “Send Email” or “Send SMS”. You will then be sent a code via your the chosen channel. If you do not receive the code within 60 seconds click “Send Email” or “Send SMS” again. The verification code will come from either of the following:

Select the Contact Method that you would like to use for your PayID i.e. your mobile number or email address. Please note: If the details you wish to register i.e. mobile number or email address are not the ones we have on record you will need to update them in the “Update Details” section under “My Preferences”.

Verify the Contact Method that you have chosen by either clicking “Send Email” or “Send SMS”. You will then be sent a code via your the chosen channel. If you do not receive the code within 60 seconds click “Send Email” or “Send SMS” again.

Enter the code into the box.

Read and verify that you have read the terms and conditions.

Click create.

Making a Transfer via NPP

To make a transfer follow these easy steps in internet banking, mobile banking or the Banking App.

Internet Banking

Click on “Transfer” on the main menu

If the transfer is to someone you have paid before:

Click on the account that you would like to transfer from and click on the Payee in the drop down menu. You have the option to either choose a payee that is existing or a New Payee.

Paying someone new:

Click on the “New Personal Payee” button

Click on the transfer method you require

Fill out appropriate details

If using a PayID – Confirm that the PayID Name reflects has the person that you are intending to pay

Fill out the transfer amount and reference as per normal. You can include a message to the payee of up to 280 characters.

You will then see the confirmation screen. Check all details and if correct click “Ok”.

You will receive a confirmation page, after the transfer is made.

Mobile Banking

Click on “Payments” button

You have 2 options to make a transfer in mobile banking, an Osko Fast Payment (via NPP, in near real time) or a Standard Payment which is via traditional method (takes up to 48 hours). To use the “Osko Fast Payment” method the receiving bank has to be part of the NPP network. Click on the relevant button.

If you are transferring to someone you have paid before, select them from the drop down menu

If paying someone new:

Click on the “New Payee” drop down

Chose the transfer method that you require i.e. Financial Account (BSB and Account Number), Email Address, Mobile Number, ABN or Organisational ID. Please note for Email Address, Mobile Number, ABN or Organisational ID the PayID is required to be registered by the payee with their institution.

Fill out the transfer details

Click on “Next”

You will receive a confirmation page, after the transfer is made.

App

Click “Transfer”

Under the account that you wish to transfer from click “Pay someone”

Chose the method that you would like to Pay to i.e. Account, Phone, Email, Business

Type in the Payee details or select from your current Payee list. If using a PayID – Confirm that the PayID Name reflects the person that you are intending to pay

Click on “Pay”

Confirm your payment. If your payment is going via Osko it will confirm this on the confirmation screen.

Click “Confirm”

Managing a PayID

Transfer the Account that your PayID is linked to

To link an existing PayID to another Police Bank Account, follow these simple steps:

Internet Banking

Click on “My preferences” and “Manage PayID”

Click on “Manage” under “Action” on the PayID that you would like to change

In the Financial Account dropdown, click on the account that you would like your PayID linked to.

Click on Update

Mobile Banking

Click on “More…”

Click on “PayID”

Click on the PayID that you want to change

Click on the drop down menu under “Financial Account”

Click on the account that you would like your PayID linked to.

Click on Update

Transferring your PayID to another institution
To transfer your PayID to another institution, follow these simple steps:

Internet Banking

Click on “My preferences” and “Manage PayID”

Click on “Manage” under “Action” on the PayID that you would like to change

In the drop down menu next to Action select “Transfer”.

The PayID Status will be changed to “Transferring”. This will put your PayID into a transferring status for 14 days. You can then register the PayID with another institution. If you do not register it with another institution within the 14 days it will return to active.

Mobile Banking

Click on “More…”

Click on “PayID”

Click on the PayID that you want to change

Click on the drop down menu under “Action”

Click on “Transfer”

Click on “Next”

The PayID Status will be changed to “Transferring”. This will put your PayID into a transferring status for 14 days. You can then register the PayID with another institution. If you do not register it with another institution within the 14 days it will return to active.

Closing your PayID
To close your PayID, follow these steps:

Internet Banking

Click on “My pPreferences” and “Manage PayID”

Click on “Manage” under “Action” on the PayID that you would like to change

In the drop down menu next to Action select “Close”.

The PayID Status will be changed to “Closed”.

Mobile Banking

Click on “More…”

Click on “PayID”

Click on the PayID that you want to change

Click on the drop down menu under “Action”

Click on “Close”

Click on “Next”

Your PayID Status will be changed to closed.

Frequently Asked Questions

General

Question

Answer

What is the new payment platform (NPP)

The NPP is a brand new infrastructure for payments which has been developed by 13 of Australia’s leading financial institutions, including the Big 4 banks and the RBA. It will allow Australians to transfer money from one account to another much more quickly, 24-hours a day, 7 days a week.

Can payments still be made to BSB and account numbers?

Yes, payments to BSB and account numbers are still possible with the NPP.

How do i know if an NPP payment has gone through or not

When you submit an NPP transfer it will initially show with a status of Submitted until it arrives at the other bank. Once the other bank receives the payment the status will change to Accepted. In the unlikely scenario that the other bank rejects the payment it will be returned to your account as a separate transaction. The transfer process should happen in under a minute at any time of the day.

What is the process if I accidentally send payments to a wrong PayID or account?

Contact us on 131728 as soon as possible and we will start the process of recovering the funds

Does the other payee have to have me set up as a contact to receive payment through NPP?

No

What is the maximum amount that can be sent through the NPP? Is it still the same?

All current payment limits apply, if you want to discuss your payment limits contact us on 131728

Which financial institutions are connecting to the NPP?

There are approximately 50 banks, credit unions and building societies – big and small – that will be connected to the platform at launch, with more joining later in 2018. As we get closer to the launch a list of participating financial institutions will be made available.

How do I upgrade to the NPP?

All our members accounts will automatically use the NPP infrastructure to transfer payments where the receiving bank is also using the NPP. If the receiving bank is not using the NPP infrastructure we will automatically send your payment as a standard transfer which can take up to 3 days.

My Future/Recurring Payment was sent as a Standard Payment (takes up to 48 hours to process) and not via Osko/NPP (processes in near real-time), how can I change this?

Future/Recurring Payments setup prior to the launch of the NPP will continue to be sent as Standard Transfers, to change this you will need to delete the Future/Recurring Payment and create it again. When re-creating, ensure the Transfer type is an Osko Fast Payment.

PayID

Question

Answer

What is a PayID?

A PayID is a smart address for payments. It links someone’s account to a recognisable and memorable piece of information the person uses in everyday life – such as their phone number or email address. A PayID can be a phone number, email address, ABN or ‘organisation ID’ such as a company name.

Does this mean that I will not need or be able to use my BSB or account number anymore?

Whilst you can provide a PayID instead of BSB and account numbers when receiving payments, you will still continue to be able to receive payments to your BSB and account number. There are no plans to remove BSB and account numbers.

How do I register a PayID?

You can register and create a PayID via Internet Banking, Mobile Banking, or by calling Contact Centre on 131 728. In Internet and Mobile Banking, navigate to ‘Manage PayIDs’ and you will then be able to create a PayID, linking it to either a Mobile number or Email.

Why can’t I register my PayID?

A PayID can only exist once in the NPP system, if your PayID is already registered to another account it must be put in a transfer status before you can register it to a different account.

Check that you are in an area with mobile phone reception, if the verification code has not arrived within 10 minutes please resubmit your request. If the issue continues please contact us on 131 728 during business hours.

Will my name appear if someone knows my PayID

Yes, this is to provide certainty to the payer that they are sending money to you

Are there any fees when using PayID?

No, there are no fees from Police Bank when creating or using a PayID.

Can I use the same mobile or email for multiple PayID accounts?

No, a PayID is unique and can only be used for one account at one financial institution at a time.

Can I have multiple PayIDs linked to my account, e.g. my mobile and my email?

You can link all savings and loan accounts to a PayID. You cannot link Term Deposit accounts.

If someone knows my PayID, will they also see my account details or my other PayIDs?

When someone sets up a transfer to your PayID they will see your name to verify they are sending money to the right person. Your BSB and account number or other PayIDs linked to your account are not displayed to the payer at any time during or after the transfer.

What if my mobile/email is already registered as a PayID, but I didn’t do it?

You may have registered your details with another institution, if so contact them and request them to put your PayID in a transfer status.

If you have not registered your details with another institution, contact us on 131 728 to open an enquiry with the institution which currently has your details registered to it

Can you setup a reaccuring payment to a PayID?

Yes

I don’t have an email or mobile, can I have a PayID?

No, these are the only PayIDs available. Payments to / from BSB and account numbers between institutions on the NPP will still happen instantly 24×7

Who manages PayID

The New Payments Platform Australia (NPPA), further information can be found at nppa.com.au

How can I tell if the person I wish to make a payment too has a PayID is registered or not?

The best method is to contact the payee directly and directly inquire whether they have a PayID registered and available for use.

What kind of phone numbers are allowed?

A PayID phone number can only be a mobile.

I gave someone my PayID, but they are unable to make a payment to it?

Firstly, verify the financial instituion being used to process the payment is a NPP participant. Non-NPP financial institutions are not able to process payments to PayIDs.
Secondly, verify that the PayID is valid and is eligible to receive payments. This can be done in Internet Banking by reviewing the ‘status’ of the PayID in the Manage PayID screen, or by calling contact centre on 131 728.

I have a business account, can I register my ABN and/or Organisation name as a PayID?

To register either call Contact Centre

How can I transfer my PayID?

1. Go to Manage PayID in internet or mobile banking
2. Click Manage next to the PayID you would like to transfer
3. Change the status to Transfer
4. Your PayID will now be available to register for 14 days, if you do not register your PayID within 14 days it will revert to Active on the current account.

What happens if someone sends money to my PayID whilst it is in Transfer status?

The money will continue to be received in the currently linked account until the PayID is registered with another account

How can I close my PayID?

1. Go to Manage PayID in internet or mobile banking
2. Click Manage next to the PayID you would like to close
3. Change the status to Close
4. Your PayID will now be deregistered, any payments made to your PayID will fail. You can re-register your PayID at any time.

Why would I close my PayID?

If you have changed your mobile number or email address permanently you should close any PayIDs which use those details.

Where will I be getting the PayID verification code sent from.

For Mobile verification, Police Bank will send the SMS from ‘0427 705 032’. For Email verification Police Bank will send the email from ‘info@policebank.com.au’.

Can I change the PayID name shown on my PayID?

The PayID name is the full name of the linked bank account and cannot be changed.

Osko

Question

Answer

What is Osko?

Osko is a new way to transfer funds in realtime between participating financial institutions.