A leading provider of Out-of-Hospital Care in London since 1995

About London Central & West

We are a GP-led Social Enterprise organisation providing Integrated Urgent Care services as well as several urgent care services across North West and North Central London. We are committed to constantly improving our services to meet the needs of our patients and do this by working collaboratively with system partners to innovate and develop robust and effective clinical pathways.

At LCW we take pride in our innovative approach in delivering care and improved outcomes for patients. 111 online, intelligent telephony routing, access to primary care patient records and video consultations are in use throughout our services and contribute to the delivery of the highest quality of care to our patients.

Founded in 1994 out of a local GP cooperative, London Central and West Unscheduled Care Collaborative (LCW) has evolved into one of London's largest and most successful providers of Integrated Urgent Care services covering a population of ~3.5 million. We pride ourselves on delivering safe, effective, responsive, caring and well led patient centred clinical services as recognised by our ‘Good’ CQC rating in all areas of our organisation.

The organisation has in its 25-year history expanded to include over 430 GPs, advanced practitioners, nurses (dental, paediatric, psychiatric and palliative care), paramedics, and pharmacists as well as non-clinical staff. We have worked hard to ensure that the same qualities that underpinned LCW at the beginning are still evident today: a highly professional service delivered by a multidisciplinary, experienced team familiar with our local environment. This approach ensures that LCW continues to be a tangible benefit to the local community.

In 2014 LCW became a Certified Social Enterprise/Community Benefit Society providing further assurance that LCW funds are spent solely on delivering and improving services to patients. The Mark has an important role to play in helping our patients understand when their health provider is genuinely socially motivated.

Current Guidance on Covid19

If you think you have symptoms of the coronavirus please go to NHS 111 online.

Our Services

Most of our work is in the urgent care environment working in partnership with Commissioners, Acute and Community Trusts, GP Federations and other health and social care organisations in the development of integrated services.

The Integrated Urgent Care model (IUC) we operate combines the previously separate NHS 111 and GP Out of Hours services allowing for an improved and streamlined model of patient care. The introduction of the Integrated Urgent Care Clinical Assessment Service (IUC CAS) brings together a multi-disciplinary clinical team to increase the number of cases that can be completed with advice, a prescription, or an appointment for further assessment or treatment.

More than 50% of callers to 111 will have a clinical consultation by telephone or video improving outcomes for patients and the system alike – with more patients offered self-care advice, fewer A&E attendances and ambulance dispatches and conveyances.

Integration in the IUC is achieved through collaborative working with system partners, including Imperial College NHS Trust, West London Health Trust, Central North West London NHS Foundation Trust, Healthy London Partnership, Sesui Telephony, and Adastra.

Our Services Include

Integrated Urgent Care services to residents of Inner North West London (Hammersmith & Fulham, Kensington & Chelsea and Westminster) and North Central London (Borough of Camden, Islington, Haringey, Barnet and Enfield)

GP Out of Hours services to residents in outer North West London (Brent, Ealing and Hounslow)

Two Urgent Care Centres (UCC) located at Charing Cross and Hammersmith hospitals

GP practices at Hammersmith and Charing Cross hospitals

Inner North West London Single Point of Referral, co-ordinating all referrals to the Community Independence Team

Care home / telemedicine service delivering an enhanced response to 140 care homes across all boroughs in North West London.

The IUC service allows for greater access to a range of different clinicians which include but are not limited to:

GPs

Palliative Care Nurses

Specialists

ANPs

Midwives

Dental Nurses

Paediatric Nurses

Psychiatric Nurses

Paramedics

Pharmacists

The different staff members working within the IUC have a wide range of different referral options available to them which include but are not limited to: