shipping information

We want you to receive your order on time and as promised. Please read below for all the details.

When? Orders are shipped within 5 business days (but sooner when we are feeling energized and well-caffeinated). See time estimates for delivery below based on what type of shipping you select.

How? For delivery to a US address we ship primarily via the US Postal Service (USPS), using the first two options below. You will be sent a tracking number by email when we ship the order so that you can track its course (like an airplane coming in for a landing...)

Media mail (USPS): This is the least expensive but slowest. Allow 3-4 weeks but it can be 5-6 weeks for the West Coast, Hawaii, Alaska, and Puerto Rico. Media mail is only for domestic (U.S.) delivery addresses.

Priority mail (USPS): allow 7 business days (2-3 days for USPS plus up to 5 days for shipping/handling on our end). plus the 5 days for us to ship it (so allow for 7 business days total). .Please note, however, that per the US Postal Service, the timeframe is not guaranteed. If you must have a guaranteed quick delivery please use one of the other options below.

Need overnight or guaranteed 2 or 3 day shipping? We're happy to help-- call 617-299-1670 and we can place a phone order and bill you for USPS Express Mail (which would be calculated when you call us; the cost is actual post office cost plus $5 handling).

Fedex or United Parcel Service (UPS): If you prefer to use one of these shippers, you would need to arrange for pickup from our location. We can let you know the weight of the box, and then you would prepay it using your Fedex or UPS account or your credit card; email us the shipping label to put on the box; and schedule the pickup. If you would like to use this option, contact orders@seekingsafety.org.

Note: posters ship separately in a mailing tube and may arrive sooner or later than other items.

International orders: We greatly value our international friends and collaborators. All items are available for international orders (delivery outside of the U.S.). If you order on the online store, it will add the shipping cost based on the delivery address and you will have the option to see that cost before you finalize your order. We ship :best way" depending on destination and type of item. We can also ship via Fedex or United Parcel Service (UPS) per the paragraph directly above. For orders to Canada some items are available from Caversham Bookselllers, which will reduce your shipping cost if your order through them. Cost. Shipping costs will depend on what you order (our small items have free shipping; larger items such as books and DVDs have shipping charges). Cost will also depend on where the item(s) are being shipped to, etc. When you check out you will see the shipping cost before the sale is complete.

Tracking All items are shipped with delivery confirmation, which allow us to verify whether the item was delivered. When your shipment is mailed, an automated email will let you know the delivery confirmation number so that you can follow up with your post office if you do not receive it. Please wait a reasonable time for delivery based on the shipping method you selected. The US Postal Service has its mysterious ways, but eventually the vast majority of packages do arrive.

Important: sorry but we cannot be held responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer-- we rely on the address that you provide.Be sure to include your organizations name as USPS often will lose a package if you provide a name and address but no name of your organization. Also we are not responsible for lost or stolen packages confirmed by tracking information to have been delivered correctly to the address entered for an order. If your package does not arrive within the timeframes listed on this page, be sure to let us know immediately as we will need to follow up with the postal service. There are two steps to this process. First, we will check the postal service online tracking to identify whether the item was listed as delivered to your address. Second, we will file an insurance claim if it was not delivered. But please note that USPS has a limited timeframe in which they'll accept an insurance claim, so we do need to know within 6 weeks of your order date. If you listed a correct address and the US Postal Service failed to deliver it, we will do our part to ensure that you get a new version of what you ordered as long as you let us know within 6 weeks of your order-- preferably sooner-- that the item(s) did not arrive.(We wish we ran the US Postal Service but, alas, we don't!) Bottom line: we will do all we can to ensure you get your order delivered correctly and in a timely way.

Receipt / packing slip You will receive an automated receipt for your order when you check out from our online store. If you placed an order without using the online store and need a receipt, contact us to obtain one (orders@seekingsafety.org). Note: we do not use packing slips when we ship, for various reasons (e.g., for media mail they are not allowed per US Postal regulations).

Questions? We are happy to help and we want you to be happy with your order. For all questions related to orders, contact our friendly office assistant via email (orders@seekingsafety.org) or phone (617-299-1670). Please allow at least 1-2 business days for a response.