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Dell Inspiron N4110 laptop is running very slow. PLEASE HELP!

vraskin

Posted 12 September 2016 - 10:32 PM

vraskin

Member

Member

20 posts

My laptop is running very slow. Today it took it about 15 minutes to turn on, and every time I try to shut it down it asks me to force a shut down even though I've closed all my applications. Sometimes when I turn my computer on, the screen goes black and a windows error recovery message pops up (the messages differ, but most of them say to start windows regularly or etc...). I think my laptop may be infected with a virus or some kind of malware, but I don't know how to remove or clean them out. It's a Dell Inspiron N4110, running on Windows 7. Please help me, I have no idea what to do!

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RKinner

Posted 13 September 2016 - 08:36 AM

RKinner

Malware Expert

Expert

20,333 posts

Download : ADWCleaner to your desktop. Make sure you get the correct Download button. Sometimes the ads on BleepingComputer will mimic the real Download button which should say: Download Now @BleepingComputer

NOTE: If using Internet Explorer and you get an alert that stops the program downloading, click on the warning and allow the download to complete.

Close all programs, pause your anti-virus and run AdwCleaner (Vista or Win 7 => right click and Run As Administrator).

Click on Scan and follow the prompts. Let it run unhindered. When done, click on the Clean button, and follow the prompts. Allow the system to reboot. You will then be presented with the report. Copy & Paste this report on your next reply.

The report will be saved in the C:\AdwCleaner folder.

Junkware-Removal-Tool

Please download Junkware Removal Tool to your desktop. Make sure you get the correct Download button. Sometimes the ads on BleepingComputer will mimic the real Download button which should say: Download Now @Author's site

Pause your anti-virus. Close all browsers.

Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".

The tool will open and start scanning your system.

Please be patient as this can take a while to complete depending on your system's specifications.

On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswKbd.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-08-30 19:31:50.072

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-08-29 16:41:04.148

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswKbd.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-08-29 16:41:03.976

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-08-29 02:00:10.808

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswKbd.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-08-29 02:00:09.170

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-08-28 15:49:48.458

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswKbd.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-08-28 15:49:47.975

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-08-28 01:48:32.074

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswKbd.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-08-28 01:48:31.746

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.

vraskin

Posted 18 September 2016 - 04:42 PM

vraskin

Member

Topic Starter

Member

20 posts

Srry for the above^ I'm writing through my phone. So I successfully downloaded the attached fixlist.txt and ran FRST and it generated the fix log which I attached in the previous post. However, the second part didn't go well. When I clicked on the ESET service repair link, my computer immediately started the download so I did not have the option to click 'save' and then 'extract all'. Furthermore, after completing the download, my computer blocked the file and the only thing I could click was 'dismiss'. There was no option to unblock it. And I looked online for a way to unblock it and I found this: https://blogs.msdn.m...downloadedfile/but my computer doesn't have that option under 'security' even though I have a Windows 7. I checked in some of the comments to see if anyone had a similar problem and someone who did suggested to download another program (I don't remember the name and can't check on my computer ATM since it's not responding, but it was something like fireball or fireewall 3.0) to create the option to unblock a download. So I went through this process trying to install the program. While it was installing, I thought I'd click on 'start' and type 'services repair.exe' to see if maybe it was downloaded successfully (because at first in my downloads it just came up as a blank file titled with a number- I can't tell you which number because my computer isn't working right now, but I'll get to that). While typing 'services repair.exe', I found a file called 'services.exe' so I clicked 'run as administrator' on that file (I probably shouldn't have). But it closed all my programs and restarted my computer. And again it took over 15 minutes to do so, and it wouldn't let me click on any applications at all. So I tried shutting it down and again it said that I would need to do a force shut down, however there were no applications open. The same thing happened a few times in the process of restarting my computer a few more times. I took some snapshots of my computer screen in the process. So now my computer won't start properly and I can't complete the instructions you sent. It's stuck in a loop of trying to start but then going back to the black screen with white text. I will try to post the snapshots in the next post.