BMC Remedy IT Service Management 7.0 Concepts

Overview: This white paper from BMC Software describes the concepts underlying the BMC Remedy IT Service Management applications and gives best practices for establishing IT service and support using BMC Remedy IT Service Management to manage data about ones IT environment. BMC Remedy asset management helps to align asset portfolios to business needs, lower software license costs and compliance risk, avoid over and under purchasing of hardware and software and reduce leasing costs and penalties. ITSM applications deliver included best practice process and workflow that can easily be adapted to deliver maximum value to the business.