Cities as unique as Singapore, San Francisco and Tel Aviv are all using advanced technologies to address complex, modern challenges of rapid population growth, traffic congestion and inadequate energy and resources.

To meet increasing tourism flows and traveller demands from the Asia Pacific region – estimated to be the source of more than half of the world’s 7.8 billion passengers to travel in 2036 – collaboration between the Australian government, the travel industry and stakeholders is required to expand and modernise city infrastructure.

Smart tourism has become integral to the Government and local councils’ plans remain competitive and develop urban spaces into smart cities, by harnessing the power of new technology to create the travel experiences that global tourists have come to expect.

The future of travel will be driven by multi-modal journeys and data that can offer intuitive, personalised and seamless experiences. By facilitating the collection and sharing of that data, Australia’s major cities could create new and indispensable digital services.

Nearly 70 per cent of travel buyers say that enforcing policy is one of the most challenging aspects of their job, but new research also identified a large gap in traveler knowledge of policy when it comes to booking hotels.

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