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REVIEW RESERVATION

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Staff were polite and helpful. Location was excellent for what we were looking for. My only issue was that the breakfast area was set up in a difficult way to maneuver aroun...
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Staff were polite and helpful. Location was excellent for what we were looking for. My only issue was that the breakfast area was set up in a difficult way to maneuver around the dining area for the amount of people that were there. Other than that our stay was outstanding.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for your review. We are glad that you enjoyed your stay with us. We understand that with breakfast being so busy it can be hard to maneuver around everyone and everything. We are pleased to know that the staff and the location met your expectations. Please choose to stay with us again soon.
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Great hotel for the price. Large rooms. Low price. Clean. Safe. No fan though, either cold AC or stuffy (not big deal when considering price). Quiet accept for fire department...
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Great hotel for the price. Large rooms. Low price. Clean. Safe. No fan though, either cold AC or stuffy (not big deal when considering price). Quiet accept for fire department nearby, but no noise from other rooms, no bums or prostitutes. Safe for families, good location in Alameda city, close to downtown oakland.« less

The room was a good size for the three of us, even though the sofa bed had seen better days. And the location was good for access to and from the 880. Still, there were a few ...
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The room was a good size for the three of us, even though the sofa bed had seen better days. And the location was good for access to and from the 880. Still, there were a few things that irritated me.1. The shower curtain was too small for the shower.2. When driving back from the game at night with my rental mid-size, the only parking spots left were for 'compact'.3. The front desk was often unattended.4. All of California likes to pretend that Oakland doesn't exist and indeed the rental company at SFO gives out an inadequate map for this major city. I might be showing my age here, but I still prefer a map and decent directions over a GPS. All the receptionist could give me was a photo copy of Alameda, with no other major Oakland sites on it (e.g. Jack London square, Oakland Coliseum, etc.). She tried to help me out with the map, but let me just say that she had trouble pinpointing where the hotel was and leave it at that. She could have at least partially solved the problem(s) by pointing in the direction of some copied directions near her desk, but could/would not.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for bringing your concerns to our attention. We hope the length of the shower curtain didn't get in the way of you taking a shower. I also hope that when the front desk agents were on break that it was not an inconvenience to you and all of your customer service needs were met. We do apologize about the map issue. Our map supplier recently stopped printing our Alameda maps and we've had to come up with the best solution we could by photocopying a map of Alameda from the phone book. If you have somewhere specific to go in Oakland I am sure the front desk agents would be happy to guide you in the right direction. We are glad you enjoyed the size of the room and the location.
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Clean room, comfortable beds, great breakfast, courteous staff and terrific location. Goodie bag upon check-in was thoughtful and yummy!« less

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Management response from HospitalityMgr, Manager

We thank you so much for your review. We are so pleased that you enjoyed all the aspects of your stay including the customer service, breakfast and your Wyndham Rewards Member Bag. It's guests like you that make us happy to be as accommodating as possible.
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It's a very pleasant stay for me at the Hawthorn Suites in Alameda when I visited relatives in Oakland. I felt safe when I took walks in the vicinity and there're lots of inte...
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It's a very pleasant stay for me at the Hawthorn Suites in Alameda when I visited relatives in Oakland. I felt safe when I took walks in the vicinity and there're lots of interesting eateries nearby, along Central & Park Streets. I felt nostalgic about the Alameda where I used to live more than 20 years ago. Visitor from Hong Kong« less

room was very clean but was on the street side with some traffic noise, spacious, breakfast was just ok. hotel was a good choice for visiting San Francisco
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room was very clean but was on the street side with some traffic noise, spacious, breakfast was just ok. hotel was a good choice for visiting San Francisco« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for saying that our hotel is excellent. We hope the normal traffic noise wasn't too much of a bother to you during your stay. If you have ay suggestions for our breakfast buffet please feel free to let us know how we can make it even better for our valued guests. We hope to be your choice when visiting San Francisco or any of the other surrounding Bay Area cities.
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