Q:

Can Lean Six Sigma be implemented in a Service-Oriented Company?

In the past I've studied about implementing Lean Six Sigma methodologies, but the literature and the use cases were related to product-oriented environment. Can Lean Six Sigma methodologies be implemented in a service-oriented environment?

A:

Convergys reported successful Six Sigma implementation
Convergys is a customer care company with call centers in many countries. I happen to know that they implemented Six Sigma in their call centers (service-oriented environment) in India and reported major savings. Here is a list of Lean Six Sigma success stories, including the Convergys' one. You might want to check these out and see whether any of it gives you additional info for the service-oriented environment.

