Examining the Role of Customer Self-Efficacy in Service Encounters
AbstractThis study developed a conceptual model depicting the relationships between perceived encounter quality, patient participation, self-efficacy, satisfaction and loyalty intentions. The hypot...
In the overall ownership cost of enterprise system, the maintenance cost consists of a major percentage. During the lifetime of an enterprise system, process customization is the most frequent maintenance efforts. However, current processing method has limited scalability and efficiency. In this case study, we explained how a scalable and efficient customization processing method was implemented. This method used the carbon emission trading mechanism to facilitate the cost benefit analysis of customization request. It also used distributed processing principle to improve the overall processing efficiency. Feedback from a pilot implementation in a large manufacturer included.