Establishment of Passenger Evaluation System for Service Quality of Fast Passenger Transportation
Based on relative theory and method for service quality evaluation of each transportation,and through the investigation for service quality of fast passenger in transportation enterprises,a passenger evaluation system for service quality of fast passenger is set up,whose criteria weight can be obtained by AHP(Analyiic Hierarchy Process).As the result shown,that the most concerned attribute of passenger is courtesy,safety,timeliness and comfort and cleanness of regular bus.
Abstract Consumers are increasingly booking hotels online, it is crucial for hotel marketers and online travel agents to understand how the online servicescape affects consumers’ online behaviors. The primary objective of this study is to explore how e-servicescape of online hotel booking website affects consumers’ behavior by developing a research model. 439 samples were collected from consumers who used the online hotel booking websites recently. We found that e-servicescape influences consumers’ flow experience and positive affect. Furthermore, flow experience prompts positive affect which in turn, impacts consumers’ behavioral intention. Moreover, flow experience mediates positive affect indirectly influence behavioral intention.