Measurement of knowledge management maturity level within organizations
Purpose – The purpose of this paper is to develop a model for measuring knowledge management maturity level in organizations.Design/methodology/approach – This paper defines and extracts effective factors and indicators on knowledge management and proposes a schema for prioritizing and specifying the weight of each factor and variable. The paper further surveys and evaluates existing knowledge management models and presents a knowledge management maturity model with defined factors and variables.Findings – Defining and extracting 8 factors and 42 variables that affect knowledge management and subsequently developing a knowledge management maturity model. The model of this study is practical and helps to determine the maturity position of an organization in knowledge management by defining existing status of in factors and variables, and from the prioritization of factors and variables enabling the organization to optimize its profile.Research limitations/implications – For increasing generalization of mod...
With the rise of social media like Twitter and distribution platforms like app stores, users have various ways to express their opinions about software products. Popular software vendors get user feedback thousandfold per day. Research has shown that such feedback contains valuable information for software development teams. However, a manual analysis of user feedback is cumbersome and hard to manage. We present OpenReq Analytics, a software requirements intelligence service, that collects, processes, analyzes, and visualizes user feedback.