A process view of maintenance and its stakeholders
Purpose – The purpose of this paper is to describe maintenance in a generic process model, in order to support an alignment of maintenance with other company internal processes aimed at fulfilling external stakeholder requirements.Design/methodology/approach – The proposed maintenance process model is based on existing theories and is illustrated by examples from a paper‐mill case study related to the maintenance of DC‐motors.Findings – The proposed model supports a holistic view of maintenance and the alignment of the maintenance process with other company internal processes, in order to fulfil external stakeholder requirements.Research limitations/implications – Further research could include an application of the proposed maintenance model to test its usefulness to identify stakeholders and also hazard diagnosis.Practical implications – The importance of vertical and horizontal alignment between the maintenance process and other processes in order to achieve effectiveness and efficiency is illustrated....
With the rapid development trend of the mobile instant messaging service,service providers are facing the consumers′ retention problem.It′s more important to understand the determinants of consumers′ continuance usage.In this paper,we developed a consumers′ post adoption model based on TPB theory and made the contribution on the antecedents of the research model.We argued that consumers should be seen as the trinity of technique user,service consumer and network member in mobile service context.Then we collected 401 subjects′ data from a survey and used the SEM method to test the hypotheses.The research findings supported most parts of our hypotheses.Some suggestions for subsequent researchers and practitioners seeking to understand mobile instant messaging services post adoption behavior are also provided.