The evolution of information technologies has produced changes in learning, creating ubiquitous learning. This paper presents a case study on institutional repository service quality and users’ loyalty to College Libraries in Taiwan. Hierarchical regression analysis was used to test the hypotheses. (1) Institutional repository service quality has a direct positive prediction on users’ loyalty. (2) Institutional repository service quality has an indirect positive prediction, through the mediation effects of user satisfaction on user loyalty. (3) Users’ perceived value has a moderating effect between user satisfaction and user loyalty.
If service quality relates to retention of customers at the aggregate level, as other research has indicated, then evidence of its impact on customers’ behavioral responses should be detectable. Th...
Berzelius failed to make use of Faraday's electrochemical laws in his laborious determination of equivalent weights.