Management education and training for librarians and library administrators
An account of the curriculum developed for a series of four management training programmes for librarians and library administrators conducted by the Institute of Public Enterprise. The objective of the course was to sensitise the participants to the modern concepts of management. The course covered a wide range of management topics including organisation, design, management by objectives, managerial leadership, inter-personal communication, costing and pricing as well as marketing for non- profit organisations. The courses were provided by the management faculty and over 75 senior librarians were benefited by the courses.
US Government organizations are creating value for their citizens and businesses by improving their public service delivery through good websites. Our study examined leadership and IT quality, and their effect on positive delivery outcomes in an e-government environment. We first developed a theoretically based model using elements of the model developed for the Malcolm Baldrige National Quality Award (MBNQA) and DeLone and McLean's IS Success model. To test this model, we conducted a field survey at a municipal city government. The results supported our hypothesis that the MBNQA leadership triad (leadership, strategic planning, and customer/market focus) had a positive impact on the IT quality triad (information, system, and service quality). We also found that both leadership and IT quality increased the benefits.