Reliability Measurement of Internet Services
In this paper we propose an approach fundamental keys factor to impact directly causing Reliability aspect, with provides an analysis, evaluation, and management of the reliability of systems in wide as the heterogeneity of devices and the complexity of interconnection network. The aspect of Availability, Performance and Security have an important role in creating aspect to make High Reliability and that its can be ::: still need improvement, especially in the Internet Services system with many devices and applications systems. With this description and analysis of expected service providers or companies that use IT as a primary strategies can make this as a framework in making the rules and policy. In this paper we presented measurement influencing factors for make high Reliability especially of internet services. This factors not be separated, is must combine to integrated systems
Examines New Zealand business students’ perceptions of service quality in education. Describes a study in which the respondents identified seven determinants of service quality. Unlike prior studies, uses an importance/performance‐based approach to evaluate service quality in education. Identifies some perceptual problems, such as the least important factors being the best performers. Presents the implications for education administrators and makes some suggestions for future research.