Orientation and Integration of New Employees in an Organization Hotel
The tourism industry is an industry of "labor" because the employees who work in direct contact with customers depends on the success of the organization. Hotel staff is the image of an organization, thus requiring a c ertain prestige from its standard defining the policy and organizational culture of the company. Hence the role of integration employees in the hotel as a factor determining the quality work of the new employee, its performance and hence organizational performance. The aim of this study is to highlight the role and importance of the integration process, orientation and training of new employees within an organization hotel. To achieve was analyzed professional orientation program for new employees in the department reception at Hotel Dali Constanta, offering a guide to best practices be reflected in the behavior of employees to hotel guests in the future.
The following report comprises my bachelor´s thesis in Industrial design, 30 hp. It is executed in collaboration with Bonum senior housing, who has been the client and assignment- maker of this pro ...