SHOPPERS’ LOYALTY IN PASAR DUKUH MENANGGAL SURABAYA
This study improved the antecedents of loyalty such as price sensitivity, shopping values (utilitarian values and hedonic values) and satisfaction in Pasar Dukuh Menanggal Surabaya. It consists of 145 responents and the result tested by SEM. The result showed that price sensitivity has insignificant toward hedonic value. Shopping values are positively influencing satisfaction but utilitarian value plays a big role on this path. Moreover, the management should improve the necessity of customers to achieve shopping values, satisfaction and loyalty.
Property Location With a stay at Worldview Grand Hotel in Kuala Lumpur, you'll be minutes from Royal Selangor Visitor Centre and close to Petronas Twin Towers. This hotel is within