APPLYING THE PRINCIPLE OF DECENTRALIZATION WITHIN PUBLIC HEALTH SERVICES
The decentralization of public health services should consider the setting up of a system of evaluation and monitoring of quality and performance of public services, system that should be based on the use of performance indicators. To measure the effectiveness of decentralized public health services and to what extent the public services can now comply with strategic objectives, is necessary to identify and measure some performance indicators. We cannot speak further of decentralization in the health system, we cannot adopt new strategies until we determine whether what has been achieved so far has been a success or not. In this article we aim to identify ways of measuring the parameters targeting the transition from the deconcentrated system to the decentralized one with regard of public health service.
Examines New Zealand business students’ perceptions of service quality in education. Describes a study in which the respondents identified seven determinants of service quality. Unlike prior studies, uses an importance/performance‐based approach to evaluate service quality in education. Identifies some perceptual problems, such as the least important factors being the best performers. Presents the implications for education administrators and makes some suggestions for future research.