A roadmap to implementing ISO 9000
Technical specifications may not in themselves guarantee that a customer’s requirements will be consistently met, if there happen to be any deficiencies in the specifications or in the organizational system designed to produce the product or service. It was in this context that the International Organization for Standardization (ISO) started its work on quality standardization. Offers an overview of the key concepts underlying the quality management and quality assurance standards that have come to be known as the “ISO 9000 series”. Presents the main themes of the ISO 9000 literature followed by a case study of a large manufacturing organization that has recently achieved the ISO 9000 certification. Explains the eight‐step process used by the company to achieve its registration. Although the certification process was lengthy and the documentation extensive, ISO can help the company gain substantial operational and financial benefits.
The terms of reference for the SEQ 2001 Project were to come up with policies and processes for managing the region. The author's assignment as Director of the SEQ 2001 Project was completed in July 1993 with the release for comment of a set of policy reports including a report on institutional arrangements.