Development and acceptability testing of a patient decision aid for urinary diversion with radical cystectomy
Purpose:The choice of urinary diversion at cystectomy is a life altering decision. Patient decision aids are clinical tools that promote shared decision making by providing information about manage...
This case study addresses how we applied user centered design (UCD) to the software development lifecycle for the new City of Austin Utilities Online Customer Care website. The case study focuses on the use of personas, prototypes, and user testing, discusses what worked well, and provides lessons learned.