The key role of psychological empowerment in boundary employee units based on gray preference
This study investigates the role of psychological empowerment in the customer evaluation. To test effect, employees and customers were surveyed in 4S stores. We aggregated the employee-individual and customer-individual level data to a higher unit level, and a gray preference model was proposed to explain the role of empowerment in customer evaluation. This study demonstrates that customer loyalty is more favorable than customer satisfaction as for system characteristic behavior, and managers need to focus on employee competence to improve customer evaluation.
Suburbs and great residential attendance ::: ::: Reflect on the outskirts implicates an evaluation of the public city, particularly to the role of the great residential complexes. Today their retraining represents a research of notable interest determining a role of center inside city. In this sense the actual experiences of recovery of the districts 167 define in the new functions and in the void a positive element, intervening with projects in which the open space and the landscape represent the structural element.