VBA adopted a balanced scorecard approach in fiscal year 1999 as a strategic management tool to drive organizational change, provide feedback to employees on measures they can influence, link performance appraisal and reward systems to performance measures, and provide incentives to managers to work as teams in meeting performance measures.
Employees will receive feedback on measures they can influence.
so they are are uh you know really putting it to the visitors and people got a little fed up with it and they suddenly and suddenly the the foundling fathers of uh of Florida found out that they were losing beaucoup bucks people were going elsewhere for uh their vacations