The most articulate, and the most troubling, came from M., who wrote, Last year, flying from Baltimore to Chicago with my entire family (two really little kids included), we set down at Midway in a rainstorm.
M. Flew with his family from Baltimore to Chicago.
and uh although what they're doing now is is they're maintaining secretaries but they're piling more and more people onto that one secretary rather than get rid of the secretary  they're they're just you know they're finding justification by adding more people to her