also needed excellent communication skills if they were to effectively fulfill their roles as consultants and facilitators for business managers who were less technically expert regarding computers and telecommunications.
Effectively filling their roles as consultants required excellent communication skills as well.
They also show that the percentage of extended service cases also grew, demonstrating that LSC grantees continue to vigorously represent clients in the more traditional forums of administrative hearings, mediations, and trial and appellate courts even as they institute innovative full-service intake systems.