Information technology effectively integrated into strategic plans and performance management practices can lead to increased customer satisfaction, government productivity gains, and significant cost reductions- increasingly important attributes to a government with a declining employee base.
Information technology can be used to increase customer satisfaction.
Instead, the state depends on 41 local not-for-profit organizations, funded at $54 million a year, and the $172 million in time donated by members of the Bar to serve these needy families.