[header] How to resolve ecommerce disputes [title] Collect information about the transaction. [step] Before contacting the e-commerce company, you should gather all relevant information about your purchase. Look for a packing slip or invoice which came with the goods.
[header] How to resolve ecommerce disputes [title] Collect information about the transaction. [step] Before contacting the e-commerce company, you should gather all relevant information about your purchase. Look for a packing slip or invoice which came with the goods.
The invoice does not include any communications with or from the seller. It includes any credit card information (including rent or debit card numbers, leases, dividends, etc. An invoice might also have been emailed to you. You also can log into your online account or look at your credit card statement. Read the details of the invoice carefully. [substeps] If your invoice is titled " lost or stolen, " then it likely was counterfeit. Also, collect receipts for any items in dispute. Your information can be useful later if you try to resolve the problem on your behalf.