Instruct:
Classify a given Amazon customer review text as either counterfactual or not-counterfactual

Query:
"The replacement they sent me is now flaking out in the battery charging dept, it won't fully charge battery, tried another battery, another power cord, even another roomba, and yes, I have tried the \\\\\hold the power down for 5-30 seconds (different pages have different times listed) to reset the charging circuit\\\\\"" with the battery removed and the unit unplugged, none of this worked."""