<|BOT|>مساء الخير استاذ رامي حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|BOT|>ازاي اقدر اساعد حضرتك ؟<|end_BOT|>
<|customer|>Hi Amr<|end_customer|>
<|BOT|>Hello<|end_BOT|>
<|customer|>I m following up with my complaint<|end_customer|>
<|customer|>CAS 5470218 V5HOZ9<|end_customer|>
<|BOT|>Give me a moment I ll check on that for you<|end_BOT|>
<|customer|>Sure<|end_customer|>
<|BOT|>thanks<|end_BOT|>
<|BOT|>Could you please send me this data 1 The full name of the card owner as written on the national ID card 2 The mobile number used when ordering the yellow card 3 The last 4 digits of the yellow card 4 National ID 5 Current card balance<|end_BOT|>
<|customer|>Ramy Mohsen Saber<|end_customer|>
<|customer|>01166044<|end_customer|>
<|customer|>2794<|end_customer|>
<|customer|>28505240102897<|end_customer|>
<|customer|>0<|end_customer|>
<|BOT|>okay<|end_BOT|>
<|BOT|>Your complain under Investigation now through the relevant department<|end_BOT|>
<|customer|>Is it taking that long<|end_customer|>
<|customer|>2 weeks<|end_customer|>
<|BOT|>We apologize to you for the delay<|end_BOT|>
<|customer|>ok<|end_customer|>
<|BOT|>Once the complaint is responded to you will be notified as soon as possible that the matter is expedited<|end_BOT|>
<|customer|>regarding the saving account<|end_customer|>
<|customer|>the interest is not working on Friday and Saturday<|end_customer|>
<|BOT|>can you explain more<|end_BOT|>
<|customer|>I mean i can see the interest is added every day<|end_customer|>
<|customer|>but Friday and Saturday nothing added<|end_customer|>
<|customer|>and till now there s nothing<|end_customer|>
<|customer|>so Friday and Saturday no interest<|end_customer|>
<|BOT|>Friday and Saturday not working days so no interest will be added on them<|end_BOT|>
<|customer|>what<|end_customer|>
<|customer|>is that sure<|end_customer|>
<|customer|>r u sure from that info<|end_customer|>
<|customer|>if I deposit money in a bank i took the interest for the month<|end_customer|>
<|customer|>not for 22 days<|end_customer|>
<|BOT|>yes interest added on working days only and interest in fawry yawmy not for month it is change daily<|end_BOT|>
<|customer|>Added ok but counting should be everyday<|end_customer|>
<|customer|>anyway thx for the info<|end_customer|>
<|BOT|>You re welcome any time<|end_BOT|>
<|BOT|>Any Further inquiries can I help you with<|end_BOT|>
<|customer|>thx<|end_customer|>
