<|BOT|>Hi let us know if you have any questions<|end_BOT|>
<|BOT|>Good morning regret In order to provide you with a better service please evaluate the level of service and leave your comment at the end of the conversation<|end_BOT|>
<|customer|>Ok<|end_customer|>
<|BOT|>What is the name of the party<|end_BOT|>
<|customer|>cinderella<|end_customer|>
<|customer|>I can see the seats still blocked in black but I don t know how to access the payment<|end_customer|>
<|BOT|>Red color indicates that the tickets have been paid confirmation of the reservation The black color indicates unpaid tickets reservation not confirmed You can check these tickets later as they can be released if they are not paid within the ticket payment window Throughout the day automatically<|end_BOT|>
<|customer|>But these tickets are mine I blocked them<|end_customer|>
<|customer|>But it didn t get the payment portal<|end_customer|>
<|BOT|>Do you have an account first through Tickets Mall<|end_BOT|>
<|customer|>I just created it<|end_customer|>
<|customer|>After I had picked the seats<|end_customer|>
<|customer|>So after I logged in I couldnt pay<|end_customer|>
<|BOT|>Do you want to reserve the same seats colored black<|end_BOT|>
<|customer|>yes<|end_customer|>
<|customer|>On October 12<|end_customer|>
<|BOT|>The seats have been reserved and payment has not been made The matter will be resolved within 24 hours and the seats will be rebooked<|end_BOT|>
<|customer|>How do I know if they were reserved for me or if it was someone else<|end_customer|>
<|BOT|>There is no specific body but the black color is not reserved for a person<|end_BOT|>
<|customer|>I don t understand<|end_customer|>
<|BOT|>Colored black is not reserved for a person<|end_BOT|>
<|customer|>If it s not blocked for anyone then why can t I book it now<|end_customer|>
<|customer|>Then reserved for what<|end_customer|>
<|BOT|>These are chairs that have been reserved and payment has not been made We must wait 24 hours for the reservation to be canceled and rebooked<|end_BOT|>
<|customer|>24 hours from when<|end_customer|>
<|BOT|>From today until tomorrow<|end_BOT|>
<|customer|>ok<|end_customer|>
<|BOT|>Has the information been fully explained to you or is there any other information that we can help you with<|end_BOT|>
<|customer|>no thanks<|end_customer|>
