<|BOT|>مساء الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|customer|>Hope you are well<|end_customer|>
<|BOT|>ازاي اقدر اساعد حضرتك ؟<|end_BOT|>
<|customer|>I paid my electric bill yesterday it was for 299 and the amount is transferred and it s showing as paid yet it s still showing its due<|end_customer|>
<|BOT|>Give me a second I will check and get back to you<|end_BOT|>
<|customer|>Thank you<|end_customer|>
<|BOT|>You re welcome<|end_BOT|>
<|customer|>https cdn livechat files com api file lc att 14947191 b8171edf85a5225cff038e97f11ed8ef Screenshot 2023 08 03 23 58 07 164 com fawry myfawry jpg<|end_customer|>
<|BOT|>It was worth 305 75 EGP<|end_BOT|>
<|customer|>Yes this is after the fawry fee<|end_customer|>
<|BOT|>okay<|end_BOT|>
<|BOT|>The payment process has already been successful through Fawry and the payment has been successfully paid and the fees have been deposited with the other company You can contact them to activate the service for you successfully<|end_BOT|>
<|BOT|>https cdn livechat files com api file lc att 14947191 a651c4d9a7d1e1e28568565f6fc2e0bb image png<|end_BOT|>
<|customer|>The service is working fine from my end but on faery app it s showing its due still<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 88b460e8fcd9ab8bf7d599c9e7d91c2a Screenshot 2023 08 04 14 07 18 546 com fawry myfawry jpg<|end_customer|>
<|BOT|>This means that the service has not been updated through the electricity company<|end_BOT|>
<|BOT|>I ask your permission to communicate with them to update through them that you paid through us<|end_BOT|>
<|customer|>I have paid 3 bills at the same time and 2 have been cleared straight away<|end_customer|>
<|customer|>Wouldn t this be a app glitch<|end_customer|>
<|customer|>Since fawry has done the transfer shouldn t this be closed on the app<|end_customer|>
<|BOT|>Exactly this is done through the payment party not through us<|end_BOT|>
<|customer|>So if this is your 3rd party shouldn t fawry assist to resolve it<|end_customer|>
<|BOT|>I certainly apologize to you but I will not be late for your help if the matter is resolved through us<|end_BOT|>
<|customer|>So your telling me nothing you will do from your side and I have to deal with it<|end_customer|>
<|customer|>And contact ur 3rd party and the electric company to get it removed form the app I paid on<|end_customer|>
<|BOT|>You must contact the paying party or service provider<|end_BOT|>
<|customer|>Thanks for the no support on the app issue I contacted u on<|end_customer|>
<|BOT|>I repeat my apologies again on this matter<|end_BOT|>
<|customer|>Thanks but unfortunately it doesn t help<|end_customer|>
<|customer|>You have a good day<|end_customer|>
<|BOT|>Any Further inquiries can I help you with<|end_BOT|>
<|customer|>No thanks as I didn t get my initial one resolved<|end_customer|>
<|BOT|>We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
