<|BOT|>صباح الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|BOT|>ازاي اقدر اساعد حضرتك ؟<|end_BOT|>
<|customer|>can I please have the chat in English<|end_customer|>
<|BOT|>Can you explain your question to us so that we can help you<|end_BOT|>
<|customer|>I can not add a payment card<|end_customer|>
<|BOT|>On the app<|end_BOT|>
<|customer|>on the website<|end_customer|>
<|BOT|>1 You choose to pay by credit card through the Fawry Pay window on the website 2 Enter the credit card information and confirm the payment<|end_BOT|>
<|BOT|>Can you make an addition through the application<|end_BOT|>
<|customer|>I did this and i get an error message code F 02601<|end_customer|>
<|BOT|>The error shown is a general error on the website that will be resolved automatically during the day<|end_BOT|>
<|customer|>I will try the application now<|end_customer|>
<|BOT|>The card is added by logging in Portfolio Choose the sign Write the card data correctly then write the OTP code sent through the bank<|end_BOT|>
<|BOT|>You are with me<|end_BOT|>
<|customer|>the mobile application is not responding<|end_customer|>
<|BOT|>Give me a second I will check and get back to you<|end_BOT|>
<|customer|>okay<|end_customer|>
<|BOT|>Can you show us a picture of the error that appears to you taking into account that no data for the card is shown in the picture<|end_BOT|>
<|customer|>https cdn livechat files com api file lc att 14947191 03f8a69cc0e7730ea570077f982fece2 Capture PNG<|end_customer|>
<|BOT|>The error shown is a general error on the website that will be resolved automatically during the day<|end_BOT|>
<|customer|>I have been trying this since yesterday and same issue<|end_customer|>
<|BOT|>The problem will be solved as quickly as possible when it is resolved through the application<|end_BOT|>
<|BOT|>are you with me<|end_BOT|>
<|customer|>yes<|end_customer|>
<|customer|>I was trying to add it throuhg the mobile application and it is done<|end_customer|>
<|customer|>I have one more issue<|end_customer|>
<|BOT|>Could you please explain the problem<|end_BOT|>
<|customer|>the electricity bill has disappeared from my payment list<|end_customer|>
<|customer|>the last time I paid it was in August<|end_customer|>
<|customer|>September s bill showed at the beginning of the month then disappeared later<|end_customer|>
<|BOT|>Please name the service<|end_BOT|>
<|customer|>I tried to add it but I get an error message<|end_customer|>
<|customer|>North Cairo Electricity<|end_customer|>
<|BOT|>Please search by service code 516<|end_BOT|>
<|customer|>okay I will try this<|end_customer|>
<|BOT|>You can search by code and add the service to the quick payment list<|end_BOT|>
<|customer|>How can I search by the code<|end_customer|>
<|customer|>it only allows to choose<|end_customer|>
<|BOT|>Give me a second I will check and get back to you<|end_BOT|>
<|BOT|>In the search box on the home page you will write the code<|end_BOT|>
<|customer|>it returns the message of not found<|end_customer|>
<|BOT|>Please follow the following steps to solve the problem you are facing Go to phone settings Then go to settings for applications And choose the My Fawry application Then make clear statements Then enter and the disease appears<|end_BOT|>
<|BOT|>are you with me<|end_BOT|>
<|customer|>yes trying to set it up<|end_customer|>
<|BOT|>Waiting for you<|end_BOT|>
<|BOT|>are you with me<|end_BOT|>
<|customer|>yes<|end_customer|>
<|customer|>i tried to add it from the mobile application and it stated that I already have it on my pay list<|end_customer|>
<|customer|>then checking the history there is a message next to the bill telling me to go to the nearest service provider to pay this bill<|end_customer|>
<|BOT|>Can you please send me a screenshot of the message that appears to you<|end_BOT|>
<|customer|>working on it<|end_customer|>
<|BOT|>Waiting for you<|end_BOT|>
<|BOT|>are you still with me<|end_BOT|>
<|customer|>yes<|end_customer|>
<|customer|>please wait<|end_customer|>
<|BOT|>Okay there s no problem with you<|end_BOT|>
<|customer|>https cdn livechat files com api file lc att 14947191 3b1c7895f8fb2f331ca7dd4b7ddb0570 image png<|end_customer|>
<|BOT|>You can try the application If the same code appears follow up with the electricity company because the service provider will be the payment company<|end_BOT|>
<|customer|>okay<|end_customer|>
<|customer|>thank you<|end_customer|>
<|BOT|>We are here to help you<|end_BOT|>
<|BOT|>Has the information been fully explained to you or is there any other information that we can help you with<|end_BOT|>
<|customer|>that is all thank you<|end_customer|>
<|customer|>have a good day<|end_customer|>
<|BOT|>We are here to help you I hope you have been helped through me We are happy to contact you today and we wish you a happy day We are certainly interested in knowing your opinion and for this reason we will refer you to evaluate the conversation and the level of service provided<|end_BOT|>
