<|BOT|>good morning<|end_BOT|>
<|customer|>Good morning<|end_customer|>
<|customer|>I had charged my phone number 15 min ago and the transaction had been successfully approved But untill now i ve not got any money on my Sim card is it normal that it takes long time<|end_customer|>
<|customer|>does it take that much time Should i recharge again<|end_customer|>
<|BOT|>I ask you for a moment with me to review the data and come back to you again<|end_BOT|>
<|customer|>Ok take your time<|end_customer|>
<|BOT|>The process is pending and will be activated within 24 working hours for you<|end_BOT|>
<|customer|>24 hrs what<|end_customer|>
<|customer|>why<|end_customer|>
<|BOT|>As a result of network slowdowns the problem will be resolved quickly<|end_BOT|>
<|customer|>your service is named Fawry And the transaction is been approved and the money has been withdrawn from my visa<|end_customer|>
<|customer|>Where is the problem then<|end_customer|>
<|BOT|>I repeat my apologies to you as a result of the network slowdown and the problem will be resolved<|end_BOT|>
<|customer|>24 hrs Kont nezelt ro7t sha7ant mn elsherka<|end_customer|>
<|customer|>Ok thank you for your help<|end_customer|>
<|customer|>have a nice day<|end_customer|>
<|BOT|>We apologize to you very much for any problem you are facing and we certainly strive to solve the matter always to help you Please accept my apologies to you and the problem will be resolved as soon as possible<|end_BOT|>
<|BOT|>Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|customer|>No<|end_customer|>
<|customer|>bye<|end_customer|>
<|BOT|>We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
