<|BOT|>مساء الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|BOT|>ازاي اقدر اساعد حضرتك ؟<|end_BOT|>
<|customer|>I can t update my new card details<|end_customer|>
<|BOT|>Some data will be reviewed to help Can you specify the name of the bank And the type of card debit or credit And the last four digits of the credit card The email registered with the account<|end_BOT|>
<|customer|>CIB bank<|end_customer|>
<|customer|>9703<|end_customer|>
<|BOT|>okay<|end_BOT|>
<|customer|>debit card<|end_customer|>
<|BOT|>Give me a second I will check and get back to you<|end_BOT|>
<|BOT|>I am very sorry for the delay we are still reviewing the matter for clarification<|end_BOT|>
<|customer|><|end_customer|>
<|BOT|>thanks<|end_BOT|>
<|customer|><|end_customer|>
<|BOT|>Can you clarify the number registered with the My fawry application<|end_BOT|>
<|customer|>01067267963<|end_customer|>
<|BOT|>This number is not registered with the application<|end_BOT|>
<|customer|>How come<|end_customer|>
<|BOT|>You can go to the profile and the number will appear to you<|end_BOT|>
<|customer|>Sorry<|end_customer|>
<|customer|>01030636005<|end_customer|>
<|BOT|>okay<|end_BOT|>
<|BOT|>I ask your permission to delete the card and add it again after 7 days taking into account the time of scanning the card by the hour<|end_BOT|>
<|customer|>So I can t use my account for 7 days<|end_customer|>
<|BOT|>I ask your permission to delete the card and add it again after 7 days taking into account the time of scanning the card by the hour<|end_BOT|>
<|customer|>you mean that I can t use my account for 6 days<|end_customer|>
<|customer|>Whats the reason of this please<|end_customer|>
<|BOT|>This is the card usage policy on My Fawry<|end_BOT|>
<|customer|>my old card still valid why not accepting any transaction<|end_customer|>
<|customer|>all the transactions is fails<|end_customer|>
<|customer|>failed<|end_customer|>
<|BOT|>Because it is expired<|end_BOT|>
<|customer|>and I can t just update the info of my new card<|end_customer|>
<|customer|>I have to delete it and wait 7 days<|end_customer|>
<|customer|>this is very weird<|end_customer|>
<|BOT|>To modify the data you must delete and re add the card<|end_BOT|>
<|BOT|>Any Further inquiries can I help you with<|end_BOT|>
<|customer|>No I did it<|end_customer|>
<|customer|>thanks<|end_customer|>
<|BOT|>We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
