<|BOT|>مساء الخير استاذه جيهان حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|BOT|>ازاي اقدر اساعد حضرتك ؟<|end_BOT|>
<|customer|>I was trying to pay my internet and electricity bill but I couldn t then I found out that my bank card is blocked<|end_customer|>
<|customer|>Hello<|end_customer|>
<|BOT|>Your honor as a result of paying more than one failed operation the protection system on the application blocked your card For activation the card must be deleted and then re added after 7 days have passed from the time and date of the deletion<|end_BOT|>
<|customer|>why the process was failed<|end_customer|>
<|BOT|>Is the service added to the quick payment list<|end_BOT|>
<|customer|>because if I delete the card and re add it again this might happen again<|end_customer|>
<|BOT|>It can be deleted the service payment data can be re updated and then the payment can be re paid again but it is not clear what caused the failure<|end_BOT|>
<|customer|>Electricity was from my quick payment list but internet wasn t<|end_customer|>
<|BOT|>It is shown that the service was previously added to the list During payment it is now possible to delete the card and activate it again then re pay delete the bill from the quick payment list then re pay and add it again<|end_BOT|>
<|customer|>I tried to delete my card but I couldn t It doesn t give me the option to do that<|end_customer|>
<|BOT|>If a card has been deleted before 7 days must pass from the time of the previous deletion in order to be able to add the card or delete a card again<|end_BOT|>
<|customer|>I did it now<|end_customer|>
<|customer|>ok I will try to add it again in 7 days and hopefully it will work<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|BOT|>Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|customer|>Can I add another credit card and try to pay with it now<|end_customer|>
<|BOT|>In case of deleting a card you will not be able to add a card other than 7 days after the old deletion<|end_BOT|>
<|customer|>Even a different one<|end_customer|>
<|BOT|>Also you must wait 7 days<|end_BOT|>
<|customer|>I want to add a completely different one<|end_customer|>
<|BOT|>The conditions and rules for deleting and adding a card are complete In the event of deletion 7 days must pass from the previous deletion of a card before on the account in order to be able to delete or add another card<|end_BOT|>
<|customer|>7 days means a week or 7 business days<|end_customer|>
<|BOT|>Only 7 days is not working<|end_BOT|>
<|customer|>Do you accept any cards from outside Egypt<|end_customer|>
<|BOT|>Unfortunately it must be local bank cards inside Egypt only<|end_BOT|>
<|customer|>ok thank you for your help<|end_customer|>
<|BOT|>We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
