<|BOT|>صباح الخير استاذه فيرنا حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|BOT|>ازاي اقدر اساعد حضرتك ؟<|end_BOT|>
<|customer|>Its Verina not Verna<|end_customer|>
<|customer|><|end_customer|>
<|BOT|>sorry mrs verina<|end_BOT|>
<|customer|>I have paid my electricity bill through the app the amount was deducted from my CC but still the bill is available<|end_customer|>
<|BOT|>https cdn livechat files com api file lc att 14947191 f7e92bab9c47b1cdd114c53621b54ef3 image png<|end_BOT|>
<|BOT|>The amount of the operation has been refunded to your account through Fawry and your amount will appear in the account Your bank account is in a period ranging from 5 days to 45 working days The period varies from one bank to another according to the bank s refund policy You can inquire about the amount and make sure it is returned to the account by contacting the bank by phone And some banks keep the amount withheld in the customer s account until the recovery is confirmed by the customer And if you have any problem you can contact us again and we are here to help you<|end_BOT|>
<|customer|>I cant open the image<|end_customer|>
<|BOT|>https cdn livechat files com api file lc att 14947191 d810e69862ccd07a47a38180be3ec710 image png<|end_BOT|>
<|BOT|>the 2 transactions are failed<|end_BOT|>
<|customer|>May i know the reason<|end_customer|>
<|customer|>Is there any mistake i do in the paymen<|end_customer|>
<|customer|>Or it is just bug in the system<|end_customer|>
<|BOT|>you can check<|end_BOT|>
<|BOT|>the error message from the app<|end_BOT|>
<|BOT|>on the receipt of the transaction<|end_BOT|>
<|customer|>its is my first time to use the app<|end_customer|>
<|customer|>so where i can find them both<|end_customer|>
<|BOT|>from my transaction icon<|end_BOT|>
<|BOT|>are you with me<|end_BOT|>
