<|BOT|>مساء الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|BOT|>برجاء توضيح تاريخ العمليه ؟<|end_BOT|>
<|BOT|>برجاءتوضيح ترايخ العمليه و رقم الدففع ؟<|end_BOT|>
<|customer|>I just made a transaction now and my credit card deducted the amount but it s still pending on fawry<|end_customer|>
<|customer|>it s as if it s not paid<|end_customer|>
<|BOT|>okay<|end_BOT|>
<|BOT|>Please clarify a screenshot of the transaction receipt<|end_BOT|>
<|customer|>https cdn livechat files com api file lc att 14947191 d9964980095992dabc3e167a28521dd1 IMG 2378 png<|end_customer|>
<|BOT|>Please clarify a screenshot of the transaction receipt<|end_BOT|>
<|customer|>I didn t get a receipt from fawry but I got a credit card deduction<|end_customer|>
<|BOT|>Please click on My Profile then Previous Payments then the transaction you want details on<|end_BOT|>
<|customer|>This is the problem<|end_customer|>
<|customer|>my credit card got deducted but it s not reflecting on the app<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 7b7adf425464462acc5e61927de5b03d IMG 2379 png<|end_customer|>
<|customer|>These are the 2 bills I paid<|end_customer|>
<|BOT|>Please click on My Profile then Previous Payments then the transaction you want details on<|end_BOT|>
<|BOT|>Please follow this step and clarify the image Or clarify the payment number for the payment and clarify the date<|end_BOT|>
<|BOT|>Are you with me<|end_BOT|>
<|customer|>yes<|end_customer|>
<|BOT|>Please follow this step and clarify the image Or clarify the payment number for the payment and clarify the date<|end_BOT|>
<|customer|>i just paid but the app is not reflecting<|end_customer|>
<|BOT|>Please follow this step and clarify the image Or clarify the payment number for the payment and clarify the date<|end_BOT|>
<|customer|>i don t have a payment number<|end_customer|>
<|customer|>the date is just bow<|end_customer|>
<|customer|>now<|end_customer|>
<|BOT|>Give me a second I will check and get back to you<|end_BOT|>
<|BOT|>Is this the number you paid for 002178477<|end_BOT|>
<|customer|>i paid 2 invoices<|end_customer|>
<|BOT|>okay for tthis 002178477<|end_BOT|>
<|customer|>9299 59<|end_customer|>
<|BOT|>okay for tthis 002178477<|end_BOT|>
<|customer|>i will check<|end_customer|>
<|BOT|>okay im waiting you<|end_BOT|>
<|customer|>Yes and another one<|end_customer|>
<|BOT|>please explain it<|end_BOT|>
<|BOT|>https cdn livechat files com api file lc att 14947191 68c585acadd95e33293cefdd3b34e02d image png<|end_BOT|>
<|customer|>XX XX XX 77<|end_customer|>
<|BOT|>Please write it in Arabic numbers<|end_BOT|>
<|customer|>Ok<|end_customer|>
<|BOT|>okay<|end_BOT|>
<|customer|><|end_customer|>
<|customer|><|end_customer|>
<|BOT|>oaky<|end_BOT|>
<|BOT|>Give me a second I will check and get back to you<|end_BOT|>
<|customer|>Ok<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|BOT|>https cdn livechat files com api file lc att 14947191 33ea92462883b8b3023805c70c577547 image png<|end_BOT|>
<|BOT|>The amount of the payment has been refunded to your account through Fawry and your amount will appear in the account Your bank account is in a period ranging from 5 days to 45 working days The period varies from one bank to another according to the bank s refund policy You can inquire about the amount and make sure it is returned to the account by contacting the bank by phone And some banks keep the amount withheld in the customer s account until the recovery is confirmed by the customer And if you have any problem you can contact us again and we are here to help you<|end_BOT|>
<|BOT|>Is there any help or query we can help you with<|end_BOT|>
<|customer|>So the amount I paid will be refunded to my credit card or fawry<|end_customer|>
<|BOT|>The amount will be refunded again to the card from which the payment was made and debited<|end_BOT|>
<|customer|>So the transactions on fawry didn t go through and I will have to pay it again<|end_customer|>
<|BOT|>yes<|end_BOT|>
<|customer|>Should I call my bank now to confirm refund status or takes time<|end_customer|>
<|BOT|>The amount of the payment has been refunded to your account through Fawry and your amount will appear in the account Your bank account is in a period ranging from 5 days to 45 working days The period varies from one bank to another according to the bank s refund policy You can inquire about the amount and make sure it is returned to the account by contacting the bank by phone<|end_BOT|>
<|customer|>Ok<|end_customer|>
<|customer|>thank you<|end_customer|>
<|BOT|>you are welcome<|end_BOT|>
<|BOT|>Is there any help or query we can help you with<|end_BOT|>
<|customer|>will you send this communication by email for reference<|end_customer|>
<|BOT|>Please clarify the email<|end_BOT|>
<|customer|>This chat transcript will be sent by mail<|end_customer|>
<|BOT|>no<|end_BOT|>
<|customer|>is there a reference number to my issue to follow up in case there was an issue<|end_customer|>
<|BOT|>You can clarify the email and proof of the payment will be sent to you<|end_BOT|>
<|customer|>ok Isa the refund is done and if not I will contact you again<|end_customer|>
<|BOT|>okay Always available to help you at any time<|end_BOT|>
<|customer|>Thank you bye<|end_customer|>
