<|BOT|>مساء الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|BOT|>ازاي اقدر اساعد حضرتك ؟<|end_BOT|>
<|customer|>Hi i have a problem with ADSL from vodafone<|end_customer|>
<|customer|>it is not making the payment and gives me error<|end_customer|>
<|BOT|>Could you please send me screenshot<|end_BOT|>
<|customer|>it is not available any more<|end_customer|>
<|customer|>i tried the transaction 2 times<|end_customer|>
<|BOT|>Give me a second I will check and get back to you<|end_BOT|>
<|customer|>ok<|end_customer|>
<|BOT|>thanks<|end_BOT|>
<|BOT|>Moments with me we apologize for any delay we are following up<|end_BOT|>
<|BOT|>https cdn livechat files com api file lc att 14947191 f516d94a21103738c610940772b5b0e2 image png<|end_BOT|>
<|BOT|>The amount of the operation has been refunded to your account through Fawry and your amount will appear in the account Your bank account is in a period ranging from 5 days to 45 working days The period varies from one bank to another according to the bank s refund policy You can inquire about the amount and make sure it is returned to the account by contacting the bank by phone And some banks keep the amount withheld in the customer s account until the recovery is confirmed by the customer And if you have any problem you can contact us again and we are here to help you<|end_BOT|>
<|BOT|>Declined transaction issuer dose not accept the transaction<|end_BOT|>
<|customer|>the problem from my bank or vodafone or fawry<|end_customer|>
<|BOT|>vodafone<|end_BOT|>
<|customer|>sure<|end_customer|>
<|BOT|>Exactly<|end_BOT|>
<|BOT|>Any Further inquiries can I help you with<|end_BOT|>
<|customer|>no thanks<|end_customer|>
<|customer|>i will check with vodafone<|end_customer|>
<|BOT|>good evening<|end_BOT|>
<|BOT|>Please click on My Profile then Previous Payments then the transaction you want details on The error text is shown<|end_BOT|>
<|BOT|>https cdn livechat files com api file lc att 14947191 aa205e577d679d2878061916e4af80ef image png<|end_BOT|>
<|BOT|>The amount of the operation has been refunded to your account through Fawry and your amount will appear in the account Your bank account is in a period ranging from 5 days to 45 working days The period varies from one bank to another according to the bank s refund policy You can inquire about the amount and make sure it is returned to the account by contacting the bank by phone And some banks keep the amount withheld in the customer s account until the recovery is confirmed by the customer And if you have any problem you can contact us again and we are here to help you<|end_BOT|>
<|BOT|>https ww myfawry com MyFawryWeb home jsp Click on the link sent to you through the web site log in click on login write the phone number click on forgot password and reset a new password<|end_BOT|>
<|BOT|>Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|BOT|>you are still with me<|end_BOT|>
<|customer|>yes i am here<|end_customer|>
<|BOT|>The amount of the operation has been refunded to your account through Fawry and your amount will appear in the account Your bank account is in a period ranging from 5 days to 45 working days The period varies from one bank to another according to the bank s refund policy<|end_BOT|>
<|customer|>i also called the bank and they don t have any problem from their side<|end_customer|>
<|customer|>i will check with Vodafone<|end_customer|>
<|customer|>thanks<|end_customer|>
<|BOT|>We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
