<|BOT|>مساء الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|BOT|>ازاي اقدر اساعد حضرتك ؟<|end_BOT|>
<|customer|>Gi<|end_customer|>
<|customer|>my oayme<|end_customer|>
<|customer|>my payments keep failing<|end_customer|>
<|customer|>even though I have enough credit<|end_customer|>
<|BOT|>Could you please send me screenshot<|end_BOT|>
<|customer|>https cdn livechat files com api file lc att 14947191 0850d75fd7431f1b99bb7d767d9dcf0c IMG 1166 png<|end_customer|>
<|BOT|>Are the services added to the quick payment list<|end_BOT|>
<|customer|>Yes<|end_customer|>
<|BOT|>I ask your permission to delete it and try payment from the list of services<|end_BOT|>
<|customer|>I tried<|end_customer|>
<|customer|>it won t delete<|end_customer|>
<|customer|>as it s not even showing in my wallet<|end_customer|>
<|customer|>it only show when I try to pay from my quick pay list<|end_customer|>
<|customer|>and when I try to enter the card to my wallet it tells me card already exists<|end_customer|>
<|customer|>I tried deleting it from the website and it s not allowing me<|end_customer|>
<|customer|>if u can delete it<|end_customer|>
<|BOT|>This means that your bills have not occurred Go to phone settings then applications then choose My fawry The application will be activated The background app refresh service is activated And if it is activated you can close it and reactivate it Then you can try again and the payment will be successful<|end_BOT|>
<|customer|>Wait plz<|end_customer|>
<|BOT|>okay<|end_BOT|>
<|customer|>No<|end_customer|>
<|customer|>its all activated<|end_customer|>
<|BOT|>if it is activated you can close it and reactivate it<|end_BOT|>
<|customer|>Now my card isn t even showing in the quick pay<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 d33c03d2dbda2ece8300aef7eefc776e IMG 1165 png<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 edbf971c77d02c01d6853acc7728f205 IMG 1164 jpeg<|end_customer|>
<|BOT|>Can you specify the name of the bank And the type of card debit or credit And the last four digits of the credit card and registered email<|end_BOT|>
<|customer|>CIB<|end_customer|>
<|customer|>debit<|end_customer|>
<|customer|>4710<|end_customer|>
<|customer|>wafaashraf2015 gmail com<|end_customer|>
<|BOT|>Give me a second I will check and get back to you<|end_BOT|>
<|customer|>thank u<|end_customer|>
<|BOT|>You re welcome<|end_BOT|>
<|BOT|>I am very sorry for the delay we are still reviewing the matter for clarification<|end_BOT|>
<|customer|>Ok<|end_customer|>
<|BOT|>thanks<|end_BOT|>
<|BOT|>The card has already been added to your account but if it is not visible I ask your permission to enter the steps that have been clarified and try again<|end_BOT|>
<|customer|>I have<|end_customer|>
<|BOT|>There is another step called updating application services through the My fawry application<|end_BOT|>
<|customer|>https cdn livechat files com api file lc att 14947191 e3214a0699a1e361f06a36363b743aa8 IMG 1168 png<|end_customer|>
<|BOT|>All right you can do the step that I sent to you to solve things<|end_BOT|>
<|customer|>Can U see what I am sending Amr<|end_customer|>
<|customer|>I already told u I tried<|end_customer|>
<|customer|>it s not working<|end_customer|>
<|customer|>the card isn t visible<|end_customer|>
<|customer|>I tried from my phone settings and fawry app<|end_customer|>
<|customer|>still the same<|end_customer|>
<|BOT|>There is no problem a complaint will be submitted within 24 working hours to resolve the matter<|end_BOT|>
<|customer|>This is the second time<|end_customer|>
<|customer|>u already submitted a complaint and I didn t hear back<|end_customer|>
<|customer|>please delete the card from ur end so I can re add it<|end_customer|>
<|BOT|>Give me a second I will check and get back to you<|end_BOT|>
<|customer|>Thx<|end_customer|>
<|BOT|>okay<|end_BOT|>
<|BOT|>Through me if you want to delete the card it will be deleted through me but it cannot be added until after 7 days<|end_BOT|>
<|customer|>Omg<|end_customer|>
<|customer|>u have to be kidding me<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 74cca85cb80af147e91abffd5e4adcd4 image jpg<|end_customer|>
<|customer|>Why is it blocked<|end_customer|>
<|customer|>Unblock it and i will pay on the website instead of the stupid app<|end_customer|>
<|BOT|>The ban is not canceled except by deleting the card either through me or through you and this will be done through me<|end_BOT|>
<|customer|>ok delete it<|end_customer|>
<|BOT|>okay<|end_BOT|>
<|customer|>Done<|end_customer|>
<|BOT|>Exactly<|end_BOT|>
<|customer|>It s still showing on the website<|end_customer|>
<|BOT|>Please solve the problem you are facing Log in from the browser used to set and clear cache cookies And in the case of using from the phone you can enter the settings choose the application manager choose the storage management and make clear cache and clear data<|end_BOT|>
<|BOT|>The card was removed by me<|end_BOT|>
