<|BOT|>مساء الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|customer|>I cannot insert my card<|end_customer|>
<|BOT|>What is the problem when adding<|end_BOT|>
<|customer|>A pop up message says that It s blocked and I need to contact customer service<|end_customer|>
<|customer|>It was on another account and I removed it from the another account<|end_customer|>
<|customer|>when I try to add it says that this card is blocked due to inserting many times and I should contact customer service<|end_customer|>
<|BOT|>Can you provide us with the registered mobile number email and the last four digits of the credit card<|end_BOT|>
<|customer|>0122185953<|end_customer|>
<|customer|>moso2009 yahoo com<|end_customer|>
<|customer|>1909<|end_customer|>
<|BOT|>I ask you for a moment with me to review the data and come back to you again<|end_BOT|>
<|customer|>okay take your time<|end_customer|>
<|BOT|>thanks<|end_BOT|>
<|BOT|>The customer cannot add deleted cards until after the blocking period of 7 days has passed This is a global configuration throughout myFawry and not by customer or card level In the event that the customer deletes his card he will be able to add the deleted card again after 7 full days 7 days 24 hours have passed and during this period he will receive the attached message whenever he tries to add this card on the myFawry application<|end_BOT|>
<|BOT|>Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|customer|>okay got it<|end_customer|>
<|customer|>thank you<|end_customer|>
<|BOT|>We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
