<|BOT|>مساء الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|customer|>Hello hussein<|end_customer|>
<|customer|>I keep entering my card number<|end_customer|>
<|customer|>And it says invalid account number after i enter the OTP<|end_customer|>
<|customer|>And i am not able to pay<|end_customer|>
<|customer|>Also the card is not shown when i pay<|end_customer|>
<|customer|>I have to enter it all over again<|end_customer|>
<|customer|>And it says it needs to take 1 pound to register<|end_customer|>
<|BOT|>You can show us the mobile number and the registered e mail of the order<|end_BOT|>
<|customer|>011556699<|end_customer|>
<|customer|>Sherif 1189 hotmail com<|end_customer|>
<|BOT|>moments<|end_BOT|>
<|customer|>Tyt<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|customer|><|end_customer|>
<|BOT|>moments<|end_BOT|>
<|BOT|>Possible bank card type and the last 4 numbers of the added cards<|end_BOT|>
<|customer|>Isnt that confidential<|end_customer|>
<|customer|>I just need the problem to be solved<|end_customer|>
<|BOT|>Our dear customer please note that Fawry will not ask you for any data related to your bank account and cards except for the last 4 digits on the right side of the card and in order to preserve your data and to avoid the risks of theft and fraud in electronic purchases Please contact your bank to change the numbers Your confidentiality Thank you for your understanding<|end_BOT|>
<|customer|>I dont understand<|end_customer|>
<|customer|>U want my last 4 digit<|end_customer|>
<|BOT|>The last 4 digits of the card are not secret numbers In order to activate you must make sure that you are the owner of the card and the application This is a security measure by us<|end_BOT|>
<|customer|>Ok<|end_customer|>
<|customer|>Its 9235<|end_customer|>
<|customer|>The question is i was using it for the past year normally what happened<|end_customer|>
<|BOT|>momnts<|end_BOT|>
<|BOT|>You can log out of the application and then log in but before you try to pay delete the card and add it again in order for the operations to be completed properly or use another card the technical problem has been resolved<|end_BOT|>
<|customer|>Can u tell me how to delete the card<|end_customer|>
<|customer|>And what was the issue<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|customer|>Thanks<|end_customer|>
<|BOT|>from icon my personal file Select My Cards choose the card to be deleted then choose the pen mark or the basket then choose to delete the card Thus the card has been deleted from the application Or whoever betrayed the wallet you choose the card then the pen mark then the basket<|end_BOT|>
<|customer|>Found it<|end_customer|>
<|customer|>Can u tell me what was the issue<|end_customer|>
<|BOT|>no found what<|end_BOT|>
<|customer|>What happened<|end_customer|>
<|customer|>How to delete the card<|end_customer|>
<|BOT|>betrayed the wallet you choose the card then the pen mark then the basket<|end_BOT|>
<|customer|>Yeah i found how to delete the card<|end_customer|>
<|BOT|>Do you have the latest version<|end_BOT|>
<|customer|>I think so yea<|end_customer|>
<|customer|>So what caused all this<|end_customer|>
<|customer|>What was the technical issue<|end_customer|>
<|BOT|>The reason is the repetition of failed operations The application was closed as a security measure and your bank also took the same action Therefore we request that the card be re added after deleting it<|end_BOT|>
<|customer|>Ok<|end_customer|>
<|customer|>I didnt do any repetition of failed operations<|end_customer|>
<|customer|>Can my account be hacked<|end_customer|>
<|customer|>I only use it once on the beg of every month<|end_customer|>
<|BOT|>Or entering wrong data during payment<|end_BOT|>
<|customer|>I didnt do that also<|end_customer|>
<|customer|>Can u tell me the date of these operations<|end_customer|>
<|customer|>I dont use it except on 1st of aug<|end_customer|>
<|BOT|>When was the last time you used the app before today<|end_BOT|>
<|customer|>1 aug<|end_customer|>
<|customer|>And before it was 1 or 2 july<|end_customer|>
<|BOT|>ok moments<|end_BOT|>
<|BOT|>moments<|end_BOT|>
<|customer|>Tyt<|end_customer|>
<|BOT|>The application is not suspended except for failed operations or wrong data Unfortunately since August it is not clear what operations or attempts are possible before that<|end_BOT|>
<|customer|>Ok<|end_customer|>
<|customer|>Thank you for the support<|end_customer|>
<|customer|>I deleted the card<|end_customer|>
<|customer|>And will enter it again now<|end_customer|>
<|BOT|>You can do the procedures that I explained to you and the payment will be made<|end_BOT|>
<|BOT|>Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|customer|>Thank U<|end_customer|>
<|BOT|>We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
