<|BOT|>مساء الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|BOT|>ازاي اقدر اساعد حضرتك ؟<|end_BOT|>
<|customer|>what should i do when a store try to make me pay the extra 2 fee for using credit card to pay with fawry<|end_customer|>
<|BOT|>Do you pay through a merchant<|end_BOT|>
<|customer|>yes<|end_customer|>
<|BOT|>I ask your permission to pay the fees on the receipt only<|end_BOT|>
<|customer|>they didn t include the extra fee in the reciept<|end_customer|>
<|BOT|>fees 1 8 from merchant to bank not from you<|end_BOT|>
<|BOT|>This is a paid purchase<|end_BOT|>
<|customer|>yes your other agent explained that to me earlier today<|end_customer|>
<|customer|>when i went back to them with this information they tried to make me the 1 8 extra fee without even including it in the reciept<|end_customer|>
<|BOT|>I totally understand you but if the merchant explained to you that the fee is 2 then this is wrong information<|end_BOT|>
<|customer|>yea you think this is wrong he first claimed it was 10<|end_customer|>
<|BOT|>You do not pay the additional fees the Fawry fees that are shown on the receipt and deducted from the merchant If any additional fees are paid please refer to the merchant<|end_BOT|>
<|customer|>but the question is i m not supposed to pay an yextra fees for using the credit card as you and your ate explained earlier is there something i can do to stop them from forcing customers to pay the extra fee or just not go to that merchant again<|end_customer|>
<|BOT|>I apologize to you but you will only go to the merchant to get the extra amount back<|end_BOT|>
<|customer|>i m not asking for the extra amount back<|end_customer|>
<|customer|>i m asking how can i stop them from doing that<|end_customer|>
<|customer|>cause they are taking 10 extra from other customers that don t know<|end_customer|>
<|customer|>so is there something i can do to stop them or should i just avoid them<|end_customer|>
<|BOT|>You can only boycott the merchant but it is not possible to take any action through us against the merchant<|end_BOT|>
<|customer|>that s what i was asking about thank you<|end_customer|>
<|BOT|>Any Further inquiries can I help you with<|end_BOT|>
<|customer|>no thanks this is bad for your business tho have a nice day<|end_customer|>
<|BOT|>We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
