<|BOT|>صباح الخير استاذ علي حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|customer|>Hi Ola<|end_customer|>
<|customer|>Are you able to speak English<|end_customer|>
<|BOT|>yes<|end_BOT|>
<|BOT|>how can i help you<|end_BOT|>
<|customer|>Ok thanks Here is what I am having trouble with<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|customer|>I am trying to retrieve the criminal evidence journal<|end_customer|>
<|customer|>I was asled to pay with fairy on MOI website<|end_customer|>
<|customer|>asked<|end_customer|>
<|BOT|>Did you receive a payment code or order number consisting of 10 numbers and starting with 9<|end_BOT|>
<|customer|>fairy<|end_customer|>
<|customer|>Yes I did<|end_customer|>
<|customer|>I haven t been able to use it to pay<|end_customer|>
<|BOT|>try to pay on fawry pay<|end_BOT|>
<|customer|>how<|end_customer|>
<|BOT|>from the app<|end_BOT|>
<|BOT|>try to use fawry pay icon<|end_BOT|>
<|customer|>When I open fairy pay I get my card details<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|BOT|>add the reference number<|end_BOT|>
<|customer|>Where<|end_customer|>
<|customer|>I don t see a place to add the number<|end_customer|>
<|BOT|>are you using app or web<|end_BOT|>
<|customer|>web<|end_customer|>
<|customer|>The app won t work<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|BOT|>the service is not available on the site<|end_BOT|>
<|BOT|>its available on app only<|end_BOT|>
<|BOT|>or from the POS<|end_BOT|>
<|customer|>The app isn t working<|end_customer|>
<|customer|>I am trying to login but it won t let me log in<|end_customer|>
<|BOT|>please send a screen shot<|end_BOT|>
<|BOT|>from the error<|end_BOT|>
<|customer|>There is no error<|end_customer|>
<|customer|>I just press login and nothing happens<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|BOT|>try to add the e mail or the phone number<|end_BOT|>
<|BOT|>then add the password<|end_BOT|>
<|customer|>https cdn livechat files com api file lc att 14947191 1a0a24656e4952fee3aaf892b2ae4e0a IMG 1339 png<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 a08a3f93b7efb75350be76d2a66f602e IMG 1338 png<|end_customer|>
<|customer|>I have everything right<|end_customer|>
<|BOT|>Go to phone settings then applications then choose My Fawry The application will be activated The background app refresh service is activated If it is activated you can close it and reactivate it Then you can try again and the payment will be completed successfully<|end_BOT|>
<|customer|>I did that<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|BOT|>then<|end_BOT|>
<|customer|>Now it is stuck on login screen<|end_customer|>
<|BOT|>try to change password<|end_BOT|>
<|customer|>Now stuck on forgot password page and the loading loop is turning<|end_customer|>
<|BOT|>are you sure that you are using the last version update<|end_BOT|>
<|customer|>Yes I just updated it this morning<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|BOT|>wait please<|end_BOT|>
<|customer|>https cdn livechat files com api file lc att 14947191 a6947c59182aea6980f5d7132094ecc8 IMG 1340 jpeg<|end_customer|>
<|customer|>Updated this morning to latest version<|end_customer|>
<|BOT|>ok try to pay the service<|end_BOT|>
<|BOT|>from any POS<|end_BOT|>
<|BOT|>OR FAWRY BRANCHES<|end_BOT|>
<|customer|>I don t understand Shouldn t the app be working so I don t have to do that<|end_customer|>
<|BOT|>I will open a ticket to solve yhis<|end_BOT|>
<|BOT|>this<|end_BOT|>
<|BOT|>issue<|end_BOT|>
<|BOT|>and it will be solved after 24 working h<|end_BOT|>
<|customer|>ok thanks<|end_customer|>
<|BOT|>welcome<|end_BOT|>
<|BOT|>We are always here to help you at any time I hope I answered you fully and wish you a happy day Has the information been fully explained to you or is there any other information that we can help you with<|end_BOT|>
