<|BOT|>Good morning regret In order for us to provide you with a better service please rate the level of service and leave your comment at the end of the conversation<|end_BOT|>
<|customer|>Sure<|end_customer|>
<|customer|>good morning dear<|end_customer|>
<|BOT|>What is the error that appears to you when paying<|end_BOT|>
<|customer|>Failed please contact the support<|end_customer|>
<|BOT|>I ask you for a moment with me to review the data and come back to you again<|end_BOT|>
<|customer|>sure dear<|end_customer|>
<|BOT|>THANKS<|end_BOT|>
<|BOT|>Can you provide us with the registered mobile number email and the last four digits of the credit card<|end_BOT|>
<|customer|>0117704800<|end_customer|>
<|BOT|>تمام<|end_BOT|>
<|customer|>verinafares1994 gmail com<|end_customer|>
<|BOT|>okay<|end_BOT|>
<|BOT|>and the last four digits of the credit card<|end_BOT|>
<|BOT|>you are still with me<|end_BOT|>
<|customer|>7437<|end_customer|>
<|BOT|>We ask your permission for a moment with me to review the data and come back to you again<|end_BOT|>
<|customer|>okay<|end_customer|>
<|BOT|>thanks<|end_BOT|>
<|BOT|>I am very sorry for the delay we are still reviewing the matter for clarification<|end_BOT|>
<|customer|>actually i hve been trying to pay the bill since Saturday and it keeps getting me an error<|end_customer|>
<|BOT|>The card was not added to the account correctly please delete it and re add it and pay<|end_BOT|>
<|BOT|>Are the bills added to the quick payment list<|end_BOT|>
<|customer|>No the bill wasnot added to the quick payment<|end_customer|>
<|customer|>and also no the problem isnot with the card my dear<|end_customer|>
<|customer|>as im trying to pay it with different account and getting me the same error<|end_customer|>
<|BOT|>It was not added successfully through the My fawry application You must delete and re add it to pay successfully<|end_BOT|>
<|customer|>Okay lets try<|end_customer|>
<|BOT|>Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|customer|>Can u hold wiz till i pay the bills<|end_customer|>
<|BOT|>I am waiting for you<|end_BOT|>
<|BOT|>you are still with me<|end_BOT|>
<|customer|>Yes yes<|end_customer|>
<|customer|>i added the card now<|end_customer|>
<|customer|>it deducted 1 Egp for registration<|end_customer|>
<|BOT|>The problem has been resolved Now you can carry out your transactions successfully You can complete the payment without any problem<|end_BOT|>
<|customer|>Noo<|end_customer|>
<|customer|>it is not<|end_customer|>
<|BOT|>The debited amount will be refunded to the account again within 10 to 14 working days<|end_BOT|>
<|customer|>https cdn livechat files com api file lc att 14947191 a98d5c84c79aee382039b13bc2419301 IMG 9483 png<|end_customer|>
<|BOT|>بالدخول علي اعدادات الهاتف ثم التطبيقات ثم اختيار ماي فوري هيتم تنشيط التطبيق بيتم تفعيل خدمه background app refresh و اذا كانت مفعله يمكنك اغلاقها و اعاده تفعيلها ثم يمكن لحضرتك المحاوله مره اخري و سيتم الدفع بنجاح<|end_BOT|>
<|customer|>Are u sure from that<|end_customer|>
<|BOT|>yup<|end_BOT|>
<|customer|>I did that now<|end_customer|>
<|customer|>i will try to pay it<|end_customer|>
<|BOT|>okay<|end_BOT|>
<|BOT|>take your time<|end_BOT|>
<|BOT|>you are still with me<|end_BOT|>
<|customer|>Yes it is paid<|end_customer|>
<|customer|>but i have a question<|end_customer|>
<|customer|>do u take extra fees 5 or 10<|end_customer|>
<|BOT|>The service fee will be explained to you before payment as it varies according to the service and the amount<|end_BOT|>
<|customer|>Ahh okay<|end_customer|>
<|customer|>got it<|end_customer|>
<|BOT|>Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|customer|>thank you so much nourhan for ur help dear<|end_customer|>
<|BOT|>We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
