<|BOT|>Welcome back let us know if you have any questions<|end_BOT|>
<|BOT|>صباح الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|customer|>hello nourhan<|end_customer|>
<|BOT|>Good morning regret In order for us to provide you with a better service please rate the level of service and leave your comment at the end of the conversation<|end_BOT|>
<|customer|>I have a problem with selecting the seats I want for the omar khairat event on the 22nd of august<|end_customer|>
<|BOT|>What is the problem<|end_BOT|>
<|customer|>the seats appear to be unbooked but when I try to select they do not get selected<|end_customer|>
<|customer|>they are not colored red nor black<|end_customer|>
<|customer|>do they aren t even unpaid<|end_customer|>
<|customer|>so<|end_customer|>
<|customer|>i talked to your colleague yesterday and he told me to clear my browsers cache cookies but it did not hep at all<|end_customer|>
<|BOT|>Red color indicates that the tickets are paid reservation confirmation As for the black color it indicates that unpaid tickets reservation is not confirmed You can check these tickets later as they can be released if they are not paid within the ticket payment window throughout the day automatically<|end_BOT|>
<|customer|>yes but they are not black or red<|end_customer|>
<|customer|>they are the normal color<|end_customer|>
<|customer|>I am trying to book the silver tickets<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 9ee9fa0e0739bf26c1b3dca3c59b56d8 Screenshot 202023 07 29 20at 209 35 42 20AM png<|end_customer|>
<|BOT|>What is wrong when booking it please send a screenshot<|end_BOT|>
<|customer|>I try to select F 66 to F 70<|end_customer|>
<|customer|>but they do not get selected<|end_customer|>
<|customer|>they don t change color to yellow nor do they appear to me up to get paid for<|end_customer|>
<|customer|>I have used the website before but never faced this problem<|end_customer|>
<|customer|>also gold tickets get selected just fine but silver ones don t<|end_customer|>
<|BOT|>I ask you for a moment with me to review the data and come back to you again<|end_BOT|>
<|customer|>sure no problem<|end_customer|>
<|BOT|>THANKS<|end_BOT|>
<|BOT|>I am very sorry for the delay we are still reviewing the matter for clarification<|end_BOT|>
<|customer|>no problem I am waiting<|end_customer|>
<|BOT|>thank you<|end_BOT|>
<|BOT|>Please log in through the application and book<|end_BOT|>
<|customer|>ok I will try it<|end_customer|>
<|BOT|>Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|customer|>could you just wait with me a few minutes to check if it s booking alright from the app<|end_customer|>
<|BOT|>take your time<|end_BOT|>
<|customer|>ok so they appear black on the application<|end_customer|>
<|customer|>how long does it take for the black to return to silver<|end_customer|>
<|BOT|>You can check these tickets later as they can be released if they are not paid within the ticket payment window throughout the day automatically You have to re book again within 24 hours for the same seats<|end_BOT|>
<|customer|>okay so the payment window is 24 hrs<|end_customer|>
<|BOT|>yup<|end_BOT|>
<|BOT|>Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|customer|>alright thank you very much<|end_customer|>
<|customer|>yes thank u<|end_customer|>
<|BOT|>We are glad you contacted us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
<|BOT|>Pardon is here to help you Thank you for trusting Tickets Mall We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
