<|BOT|>مساء الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|customer|>Hello<|end_customer|>
<|customer|>Hussein please help me<|end_customer|>
<|customer|>Yesterday I recharge my electricity card with 1500 egp<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|customer|>But in the final step the app give me an error and don t recharge the recharge amount<|end_customer|>
<|customer|>The app stopped<|end_customer|>
<|BOT|>moments<|end_BOT|>
<|customer|>Thanks<|end_customer|>
<|BOT|>Inquiry is in progress<|end_BOT|>
<|customer|>Oki<|end_customer|>
<|BOT|>https cdn livechat files com api file lc att 14947191 f68d2233733e0254c36a543b9ac5c7d7 image png<|end_BOT|>
<|BOT|>The process was completed immediately but if it does not arrive a complaint will be sent to the administration The administration s response to the complaint will be within 3 working days on working days outside of Fridays and Saturdays<|end_BOT|>
<|customer|>Ok<|end_customer|>
<|customer|>And the amount for the recharge will be refunded to my card<|end_customer|>
<|customer|>I mean the recharge amount are around 568<|end_customer|>
<|BOT|>During the duration of the complaint it will be investigated whether there is a possibility to deliver the transaction to the electricity card If this is not possible it will be returned to the bank card again We will confirm this to you after studying the complaint<|end_BOT|>
<|customer|>Ok<|end_customer|>
<|customer|>Thanks<|end_customer|>
<|BOT|>Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|customer|>Ok<|end_customer|>
<|customer|>All good<|end_customer|>
