<|BOT|>مساء الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|customer|>Can I cancel my application for the yellow card I need to change the id for it since I lost the Id that I applied with if not possible can my account be deactivated or deleted in order for me to create a new account to apply for the yellow card<|end_customer|>
<|BOT|>Has it been submitted<|end_BOT|>
<|customer|>Well yes i did already apply for it but haven t picked it up<|end_customer|>
<|customer|>Since I cannot because I do not have the id that I used for it<|end_customer|>
<|BOT|>You can first receive the card then cancel it and then apply from the new account<|end_BOT|>
<|customer|>Is there another solution since I can t pick the card up like I have mentioned I did lose the id that I used so I have a different one<|end_customer|>
<|BOT|>Are you Egyptian<|end_BOT|>
<|customer|>Technically yes<|end_customer|>
<|BOT|>هل لديك بطاقه شخصيه مصريه وتم التقديم به ؟<|end_BOT|>
<|customer|>Yes but I lost it and I applied for a new one and got it<|end_customer|>
<|BOT|>متي تم التقديم علي الكارت يافندم<|end_BOT|>
<|customer|>I m not sure but about 2 months ago<|end_customer|>
<|BOT|>ممكن توضحلي مشكله حضرتك في البطاقه الشخصيه انها ليست متواجده مع حضرتك<|end_BOT|>
<|BOT|>حضرتك معايا<|end_BOT|>
<|customer|>The thing is I don t have the id that I used for it when I applied and I wanted to change it anyway since the personal id card was my mother s and she has to be there to receive it and she s not able to come even if she still had it<|end_customer|>
<|BOT|>The visa is received through the owner of the ID card only<|end_BOT|>
<|customer|>I m aware<|end_customer|>
<|customer|>That s why I m trying to cancel the application to re apply since the person to receive isn t present<|end_customer|>
<|customer|>Is that possible<|end_customer|>
<|BOT|>Can you explain to me what is shown on the application<|end_BOT|>
<|customer|>What do you mean<|end_customer|>
<|customer|>As for it first thing I see is ready to pick up and since I can t do that I am trying to cancel and re apply<|end_customer|>
<|BOT|>You can return to the branch and a request will be made to submit an amendment to the data<|end_BOT|>
<|customer|>Don t I need the same card that I applied with tho<|end_customer|>
<|BOT|>The data will be modified from the branch<|end_BOT|>
<|BOT|>Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|customer|>So I m just gonna go there and ask them to modify the info without the old card and it ll be fine<|end_customer|>
<|BOT|>Yes<|end_BOT|>
<|BOT|>The data will be modified through the branch<|end_BOT|>
<|customer|>I see well thanks sir ma am and I apologize for wasting your time<|end_customer|>
<|customer|>May I ask is there any specific time I need to go or is it fine at any time<|end_customer|>
<|BOT|>Our branch timings For the following branches The Night of Destiny Libyan Compira winepress Mustard Mankabad o Kafr El Zayat o 8 00 AM to 11 00 PM last entry for clients or representatives 10 30 PM For the rest of the branches o 9 00 AM to 11 00 PM last entry for clients or representatives 10 30 PM Thursday the last working day will be 12 00 am last entry for customers or representatives at 11 30 pm Friday 1 shift from 2 30pm to 12 00am last entry for customers or delegates at 11 30pm<|end_BOT|>
<|customer|>I see well thanks for your time<|end_customer|>
<|BOT|>We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
