<|BOT|>مساء الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|BOT|>ازاي اقدر اساعد حضرتك ؟<|end_BOT|>
<|customer|>English please<|end_customer|>
<|BOT|>okay<|end_BOT|>
<|BOT|>how can i help you<|end_BOT|>
<|customer|>My credit card was charged on June 17 2023 for Fawry QREHTALB and I don t know for what and how<|end_customer|>
<|BOT|>When is the date of the payment<|end_BOT|>
<|customer|>17 06 23<|end_customer|>
<|customer|>I got a text message from my bank I went on fawry app there is no history of anything<|end_customer|>
<|BOT|>Give me a second I will check and get back to you<|end_BOT|>
<|customer|>Ok<|end_customer|>
<|BOT|>There is no transaction recorded in your account and it is shown in front of me You can contact the bank to clarify information about this transaction<|end_BOT|>
<|customer|>What does Fawry QREHTALB stand for<|end_customer|>
<|customer|><|end_customer|>
<|BOT|>Unfortunately it is not shown in front of me You can contact the bank for clarification<|end_BOT|>
<|customer|>Okay another issue On my bill what number is for account number<|end_customer|>
<|BOT|>can you explain more<|end_BOT|>
<|customer|>https cdn livechat files com api file lc att 14947191 ee96ca2b56a3e3dc03b1e1daf8630621 20230620 102103 jpg<|end_customer|>
<|customer|>In this picture what number do I put into my fawry app as the account number<|end_customer|>
<|customer|>All the numbers say not valid<|end_customer|>
<|BOT|>okay you can know the account number from your electricity company<|end_BOT|>
<|customer|>https cdn livechat files com api file lc att 14947191 a2ad064961bcb0a8e47c1a22749ee95a Screenshot 20230715 130102 Gallery jpg<|end_customer|>
<|customer|>In this account number in fawry Which number do I enter from the bill I showered you<|end_customer|>
<|BOT|>you can know the account number from your electricity company<|end_BOT|>
<|customer|>So it s not in the bill<|end_customer|>
<|BOT|>is that water bill<|end_BOT|>
<|customer|>Yes<|end_customer|>
<|BOT|>https cdn livechat files com api file lc att 14947191 f0544cb3a113cc06a12721d3e2c4daa1 image png<|end_BOT|>
<|BOT|>you can try this numbers<|end_BOT|>
<|customer|>Both<|end_customer|>
<|BOT|>one of them<|end_BOT|>
<|customer|>I tried those I get error<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 38b7c93b600f0dc8e8039e0f8dc1fc83 IMG 20230715 WA006 jpg<|end_customer|>
<|BOT|>okay<|end_BOT|>
<|customer|>This is the error<|end_customer|>
<|BOT|>you can know the right billing account from them<|end_BOT|>
<|customer|>But do you see the error Is that normal<|end_customer|>
<|customer|>Can you try entering those numbers into my account and see if it works for you To add as payee<|end_customer|>
<|BOT|>The error means that the number is incorrect<|end_BOT|>
<|customer|>I tried all numbers on the bill I expect the account number is one of them Is the application not working Are you able to try on your end<|end_customer|>
<|BOT|>The clarification was made by contacting the water company to clarify the number<|end_BOT|>
<|customer|>What number do I call Or email Do you know<|end_customer|>
<|BOT|>the number is 125<|end_BOT|>
<|customer|>I am in Canada Is there a number I can call<|end_customer|>
<|BOT|>Not explained in front of me unfortunately<|end_BOT|>
<|customer|>Ok Are you able to add a payee on my account<|end_customer|>
<|BOT|>I apologize to you very much but any action will be through you<|end_BOT|>
<|customer|>Okay thank you<|end_customer|>
<|BOT|>Excuse me do you have another question<|end_BOT|>
<|customer|>No thank you bye<|end_customer|>
