<|BOT|>مساء الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|BOT|>ازاي اقدر اساعد حضرتك ؟<|end_BOT|>
<|customer|>Hi I just added a new card but I am not able to pay with it and I get 2 error messages first is empty and second says something like No merchant found<|end_customer|>
<|BOT|>Could you please send me screenshot<|end_BOT|>
<|customer|>not possible it was on the phone and this chat is from my computer<|end_customer|>
<|BOT|>Can you specify the name of the bank And the type of card debit or credit And the last four digits of the credit card and registered email<|end_BOT|>
<|customer|>also after adding the card it asked me to enter amounts from test transactions which didn t happen yet<|end_customer|>
<|customer|>yes it s CIB debit card 2283 moustafa186 gmail com<|end_customer|>
<|BOT|>okay Give me a second I will check and get back to you<|end_BOT|>
<|customer|>thanks Amr<|end_customer|>
<|BOT|>your welcome<|end_BOT|>
<|BOT|>This card is added and there is no problem with it<|end_BOT|>
<|customer|>hmm then is there an general known with myFawry today<|end_customer|>
<|customer|>I was trying different payments i e Support Safa Mahmoud and Life Makers code 950<|end_customer|>
<|BOT|>OK does a specific error appear<|end_BOT|>
<|customer|>yes the 2 errors I mentioned earlier<|end_customer|>
<|customer|>I can try again now<|end_customer|>
<|BOT|>I just need a picture of the error to check the problem and clarify the solution<|end_BOT|>
<|customer|>ok 1 second<|end_customer|>
<|BOT|>We are definitely waiting for you to help you<|end_BOT|>
<|customer|>https cdn livechat files com api file lc att 14947191 605e7cb22fa2506d6de45f1fb5bbed9f Screenshot 20230724 140136 png<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 2357ee95cf16d126566be8c4ed8f3e2f Screenshot 20230724 140141 png<|end_customer|>
<|customer|>these are the error messages from the mobile app<|end_customer|>
<|BOT|>Phone type iPhone or Android<|end_BOT|>
<|customer|>Android Sir<|end_customer|>
<|customer|>Android<|end_customer|>
<|BOT|>This is a technical problem with the application Please follow the following steps to solve the problem you are facing Enter the phone settings Then go to settings for applications And choose the My fawry application Then clear cache Then log in again to the application<|end_BOT|>
<|customer|>D<|end_customer|>
<|customer|>really<|end_customer|>
<|BOT|>Exactly<|end_BOT|>
<|customer|>no same error<|end_customer|>
<|BOT|>Since when is this error appearing for you<|end_BOT|>
<|customer|>today<|end_customer|>
<|BOT|>Excuse me please try again at another time and the problem will be resolved You can only try throughout the day and the problem will be resolved<|end_BOT|>
<|customer|>why not just say it s a general issue with fawry today D there is nothing bad with saying that<|end_customer|>
<|customer|>thank for the help anyway<|end_customer|>
<|BOT|>I certainly apologize to you for this<|end_BOT|>
<|BOT|>Any Further inquiries can I help you with<|end_BOT|>
<|BOT|>Are you with me<|end_BOT|>
<|customer|>sorry got distracted a bit with my kid<|end_customer|>
<|customer|>thanks a lot you already explained it<|end_customer|>
<|customer|>have a great day<|end_customer|>
<|BOT|>There are no problems I am available at the service at any time We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
