<|BOT|>مساء الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|BOT|>ازاي اقدر اساعد حضرتك ؟<|end_BOT|>
<|customer|>i have an issue with electricity bill s payment<|end_customer|>
<|customer|>from yesterday<|end_customer|>
<|BOT|>Can you show us a picture of the error that appears to you<|end_BOT|>
<|customer|>https cdn livechat files com api file lc att 14947191 5ac360d00a57b995c04df9545b6271f1 IMG 4483 jpeg<|end_customer|>
<|customer|>I did try many times yesterday and today<|end_customer|>
<|customer|>even delete app and re install it and same issue<|end_customer|>
<|BOT|>Excuse me can you confirm whether the service is by express payment or not If it is a quick payment it must be deleted first<|end_BOT|>
<|customer|>i even try it from two different mobile devices and still the same<|end_customer|>
<|customer|>no its manual entry<|end_customer|>
<|customer|>i did enter fawry payment electronically number<|end_customer|>
<|BOT|>Can you clarify that you are paying for an electricity company<|end_BOT|>
<|customer|>Yes<|end_customer|>
<|customer|>i did one for Alex and one for Cairo And both same issues<|end_customer|>
<|BOT|>Moments with me checking in<|end_BOT|>
<|customer|>thnx a lot<|end_customer|>
<|BOT|>It is possible to confirm that the payment number is not present in the quick payment because what is indicated by the error is the repetition of the transaction accordingly You must try after deleting the service from quick payment and try throughout the day<|end_BOT|>
<|customer|>confirmed as i did try my last two trials manually<|end_customer|>
<|customer|>and had the same issue<|end_customer|>
<|BOT|>It is possible to take a picture of the quick payment list from the application to attach it<|end_BOT|>
<|customer|>https cdn livechat files com api file lc att 14947191 a89ef944da92f3938ab9455870aad821 IMG 4484 png<|end_customer|>
<|BOT|>تمام اضغط علي ملفي الشخصي my profile<|end_BOT|>
<|BOT|>All right click on my profile<|end_BOT|>
<|customer|>And<|end_customer|>
<|BOT|>Then quick payment<|end_BOT|>
<|customer|>Ok<|end_customer|>
<|BOT|>https cdn livechat files com api file lc att 14947191 94ab0193fe761c858cd85b8b1c98c048 image png<|end_BOT|>
<|customer|>https cdn livechat files com api file lc att 14947191 54f7587c6823ccf3307632af7016071 IMG 4486 png<|end_customer|>
<|BOT|>All right sir Can you clarify the phone number registered on the application Can you specify the name of the bank And the type of card debit or credit And the last four digits of the credit card and registered email<|end_BOT|>
<|customer|>01005001650<|end_customer|>
<|customer|>HSBC and CIB credit cards<|end_customer|>
<|customer|>and even try now again and same same<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 50fd7f7344068ac5cf49f5086d7c17b2 IMG 4485 png<|end_customer|>
<|BOT|>لحظات معايا جاري التحقق<|end_BOT|>
<|BOT|>Moments with me checking in<|end_BOT|>
<|customer|>Sure take your time<|end_customer|>
<|BOT|>A complaint has been submitted to you This is the complaint number You can follow up on the complaint after 24 working hours CAS 5311410 T7Z8W5<|end_BOT|>
<|customer|>Thnx a lot appreciate it<|end_customer|>
<|BOT|>Pardon is here to help you Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|customer|>So someone will reach me out<|end_customer|>
<|customer|>on my mobile<|end_customer|>
<|BOT|>You communicate via chat to follow up the complaint<|end_BOT|>
<|customer|>or how can i know if the issue resolved<|end_customer|>
<|customer|>ok<|end_customer|>
<|customer|>note it<|end_customer|>
<|customer|>thnx a lot<|end_customer|>
<|customer|>and have a great day<|end_customer|>
<|BOT|>We are here to help you We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
