<|BOT|>مساء الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|BOT|>ازاي اقدر اساعد حضرتك ؟<|end_BOT|>
<|BOT|>ممكن توضحلنا استفسار حضرتك لنستطيع مساعدتك<|end_BOT|>
<|customer|>Hi face this issue while trying to add my credit card to my account F 02601 Something wrong happened Please try again or contact us through live chat or email us on myfawry fawry com<|end_customer|>
<|BOT|>The error described is a general error on the application and it will be automatically resolved during the day I am very sorry to you Could you please try the steps try again throughout the day and the problem will be resolved Please solve the problem you are facing Login from the browser used to set by clearing cache cookies Using the app You can download apps app manager and app manager<|end_BOT|>
<|customer|>Hmm but I have tried this along the last 2 days but issue still persist also I tried this via the application and the browser<|end_customer|>
<|BOT|>Possible image of the error through the application<|end_BOT|>
<|customer|>sure<|end_customer|>
<|customer|>cannot take screenshot due to security policy<|end_customer|>
<|customer|>it says An error occurred in 3D Secure Please try again later<|end_customer|>
<|BOT|>3D Secure is a free fraud protection service that helps you against unauthorized use of your credit card Egypt when you shop online at participating merchants This system allows you to enter a six digit confirmation word that the bank sends to you via an SMS known as the 3D Security Code<|end_BOT|>
<|BOT|>We must follow up with the bank to solve this matter<|end_BOT|>
<|customer|>This system allows you to enter a six digit I got you I will call the bank<|end_customer|>
<|customer|>but where should I enter the six digits<|end_customer|>
<|customer|>I cannot see a field for entering the six digits<|end_customer|>
<|BOT|>In the event of communication with the bank and activation a place will appear to write the code already<|end_BOT|>
<|customer|>Hmm okay<|end_customer|>
<|BOT|>Always available to help you at any time I hope I answered you completely and wish you a good day Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|customer|>give me a time please to check this<|end_customer|>
<|BOT|>Possible explain more<|end_BOT|>
<|customer|>I am calling the bank I want to keep our communication opened<|end_customer|>
<|customer|>In case I still needs assistance<|end_customer|>
<|BOT|>You can follow up with the bank because the matter has already been resolved through them and we are available to help you at any time but this problem belongs to the bank and not to us<|end_BOT|>
<|customer|>ok<|end_customer|>
<|BOT|>Always available to help you at any time I hope I answered you completely and wish you a good day Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|customer|>thanks<|end_customer|>
<|BOT|>Pardon is at your command regret We are available to help you at any time We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
