<|BOT|>حفاظا علي سريه البيانات ،هناك انواع مختلفه للاحتيال لذا لا تشارك بياناتك الشخصيه و الارقام السريه مع احد عبر ايه وسائل اتصال مع العلم ان فوري لا تطلب سوى رقم التليفون المسجل به حساب TicketsMall وبيانات العمليه والحجز<|end_BOT|>
<|BOT|>صباح الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|BOT|>ازاي اقدر اساعد حضرتك ؟<|end_BOT|>
<|customer|>Good morning<|end_customer|>
<|customer|>i do follow up on my refund for omar khairat concert<|end_customer|>
<|customer|>since 22 8 and u say we r waiting for the concern department<|end_customer|>
<|customer|>then what is the news now after a week<|end_customer|>
<|BOT|>The refund date has not been set at the concert and we are contacting the organizer of the special date for adults and we will provide you with the details via SMS and it will reach you on the same mobile number with the concert tickets registered<|end_BOT|>
<|customer|>Great but any window of time<|end_customer|>
<|customer|>It has been a week so um wondering how long should i wait<|end_customer|>
<|BOT|>Unfortunately it is not specified yet but indeed it will be done soon<|end_BOT|>
<|customer|>the word soon is over as it has been a week already<|end_customer|>
<|customer|>so i need a specific date or clear info<|end_customer|>
<|customer|>beg me pardon by put urself in my shoes and read the situation<|end_customer|>
<|customer|>i got a call back on friday from a manager based on my call back request and he promised me in 48 hours i will hv a clear image<|end_customer|>
<|customer|>but here we go again with the same nothing answers<|end_customer|>
<|BOT|>I can t make an appointment because we are still following up with the organizers of the party You can wait for a message in the most anticipated time on the registered phone number<|end_BOT|>
<|customer|>i need a call back from a manager or the same manager who called me<|end_customer|>
<|BOT|>There is no problem you will be contacted from half an hour to an hour from now<|end_BOT|>
<|customer|>great so lets say in 1 hr i ll receive a call from a manager from ur end right<|end_customer|>
<|BOT|>yes<|end_BOT|>
<|customer|>do u hv my call back number then<|end_customer|>
<|BOT|>Is this number available to contact 011807119<|end_BOT|>
<|customer|>cool thx Mostafa<|end_customer|>
<|customer|>yes is my number in egypt<|end_customer|>
<|customer|>thx<|end_customer|>
<|customer|>hv a good day then<|end_customer|>
<|customer|>bye<|end_customer|>
<|BOT|>Is there any other inquiry<|end_BOT|>
<|customer|>thx<|end_customer|>
<|BOT|>I hope you helped through me We are happy that you are in touch with us today and we wish you a happy day And of course we are interested in knowing your opinion and that is why you will be referred to evaluate the conversation and the level of service provided<|end_BOT|>
