<|BOT|>مساء الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|BOT|>ازاي اقدر اساعد حضرتك ؟<|end_BOT|>
<|BOT|>حضرتك معايا ؟<|end_BOT|>
<|customer|>I made a transaction today from our HSBC card ending 0179 for the amount of 148 egp and the bank confirmed by sms that its paid to fawry Fawry says it was returned howcome<|end_customer|>
<|BOT|>https cdn livechat files com api file lc att 14947191 fd2c85bd1dc71dcdfa880abb76407f63 image png<|end_BOT|>
<|BOT|>The amount of the operation has been refunded to your account through Fawry and your amount will appear in the account Your bank account is in a period ranging from 5 days to 45 working days The period varies from one bank to another according to the bank s refund policy<|end_BOT|>
<|customer|>Here is the proof<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 3948bb8df14802ae5d5243948271ce7c 20230802 114758 jpg<|end_customer|>
<|BOT|>your amount will appear in the account Your bank account is in a period ranging from 5 days to 45 working days The period varies from one bank to another according to the bank s refund policy<|end_BOT|>
<|customer|>Why is showed returned on your part<|end_customer|>
<|BOT|>The amount was refunded through Fawry already at the same time<|end_BOT|>
<|customer|>Why<|end_customer|>
<|BOT|>because the payment was failed<|end_BOT|>
<|customer|>Can t you see the payment was already paid to you If the payment failed how come you say it is refunded<|end_customer|>
<|BOT|>The payment was failed and the amount has been refunded to you And the amount is deducted at the beginning before knowing whether it is a failure or not<|end_BOT|>
<|BOT|>are you with me<|end_BOT|>
<|customer|>I m not sure what you are talking about Can you explain in plain English why the transaction was denied in the first place before the bank authorization<|end_customer|>
<|BOT|>I am talking about deducting the amount and returning it to your account again and your amount will appear in Your bank account is in a period ranging from 5 days to 45 working days The period varies from one bank to another according to the bank s refund policy<|end_BOT|>
<|customer|>So do you want me to continue using your service or find other alternatives You can t explain the reason for returning the payment and what to do going forward<|end_customer|>
<|BOT|>The reason for the failure will now be explained<|end_BOT|>
<|BOT|>You have used invalid or wrong billing account Please enter valid billing account or refer to biller to get the right one<|end_BOT|>
<|customer|>The billing account is vodafone adsl 2022678106 and is used in the past several times look at my previous paid transactions<|end_customer|>
<|BOT|>The number must be written without a 2 at the beginning of the number<|end_BOT|>
<|customer|>You mean 022678106<|end_customer|>
<|BOT|>yes and the payment will be done<|end_BOT|>
<|customer|>OK But I used it with 2 before and was successful Your system is not consistan Anyway I will tray again<|end_customer|>
<|BOT|>this the error that showen front of me and you should try again<|end_BOT|>
<|BOT|>Any Further inquiries can I help you with<|end_BOT|>
<|customer|>No Thanks I will try now and let you know<|end_customer|>
<|BOT|>We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
