<|BOT|>صباح الخير استاذ مصطفي حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|BOT|>ازاي اقدر اساعد حضرتك ؟<|end_BOT|>
<|customer|>Okay so i have added a card to pay the internet bill and after getting the OTP and typing ut and the card was added now that i try paying the internet the card that i added doesn t come up as a payment option and keeps telling me to place the card information and when i place it it gives me a notification telling me that this card already exist<|end_customer|>
<|BOT|>Can you please specify the name of the bank And the type of card debit or credit And the last four digits of the credit card and registered email<|end_BOT|>
<|customer|>HSBC Debit 3019 Mostafaashraf3215 gmail com<|end_customer|>
<|BOT|>This card has a problem shown in front of me I ask your permission to delete it and try adding it again<|end_BOT|>
<|customer|>when i try deleting it it tells me you re unable to remove this card<|end_customer|>
<|BOT|>Give me a second I will check and get back to you<|end_BOT|>
<|customer|>https cdn livechat files com api file lc att 14947191 b56dd6c40fa33e35a416b845bed4bc8 IMG 9546 png<|end_customer|>
<|customer|>Okay sure take your time<|end_customer|>
<|BOT|>Thanks<|end_BOT|>
<|BOT|>I am very sorry for the delay the card will now be deleted by me<|end_BOT|>
<|customer|>Okay thank you so muchh<|end_customer|>
<|customer|>Afterwards should i try adding it again<|end_customer|>
<|BOT|>You re welcome<|end_BOT|>
<|customer|>Or is there a problem with the card so i can ask the bank<|end_customer|>
<|BOT|>The problem will be solved by me now<|end_BOT|>
<|customer|>Perfect Thank you so much amr for your effort<|end_customer|>
<|BOT|>You re welcome<|end_BOT|>
<|BOT|>I will be deleting the card on my own so I m asking for your permission to re add it After 7 days taking into account the hourly card scanning time Because the card has a problem<|end_BOT|>
<|customer|>Yess you can delete and add it no problem<|end_customer|>
<|BOT|>The card has been removed<|end_BOT|>
<|customer|>So I shouldn t add it before 7 days right<|end_customer|>
<|BOT|>Exactly<|end_BOT|>
<|customer|>The problem with the card is it regarding the bank account itself Should i contact the bank too Or is it a technical issue<|end_customer|>
<|BOT|>Which was shown to be a problem with activating the card but it was resolved by me<|end_BOT|>
<|customer|>Okayy now I understand<|end_customer|>
<|customer|>thank you so much for being soo professional<|end_customer|>
<|customer|>everything is clear now thank you for your effort<|end_customer|>
<|BOT|>You re welcome<|end_BOT|>
<|BOT|>Any Further inquiries can I help you with<|end_BOT|>
<|BOT|>A complaint will be submitted to you to solve the problem through the relevant department<|end_BOT|>
<|customer|>No thank you You have helped me through everything<|end_customer|>
<|BOT|>Exactly as I explained to you that a complaint will be submitted and the card will be removed from the relevant department and the problem will be resolved<|end_BOT|>
<|customer|>Perfect thank youu<|end_customer|>
<|BOT|>We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
