<|BOT|>مساء الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|BOT|>ازاي اقدر اساعد حضرتك ؟<|end_BOT|>
<|customer|>english please<|end_customer|>
<|BOT|>how can i help you<|end_BOT|>
<|customer|>I made a payment and it was deducted from my card but i didnt get the confirmation mail<|end_customer|>
<|BOT|>When was the payment made<|end_BOT|>
<|customer|>just now<|end_customer|>
<|customer|>with 2559 13<|end_customer|>
<|BOT|>Give me a second I will check and get back to you<|end_BOT|>
<|BOT|>Smart meter bill payment Is this the method that has a problem<|end_BOT|>
<|customer|>yes<|end_customer|>
<|BOT|>okay<|end_BOT|>
<|customer|>the water didn t go through<|end_customer|>
<|BOT|>https cdn livechat files com api file lc att 14947191 e6d509bd2ad220f082cef8ce3e45c941 image png<|end_BOT|>
<|BOT|>The process was already successful through Fawry and the payment was completed successfully and the fees were deposited with the other company You can contact them to successfully activate the service for you<|end_BOT|>
<|customer|>the water is the problem<|end_customer|>
<|BOT|>The process is successful you can follow up with the water company<|end_BOT|>
<|customer|>i got an email from you saying it failed<|end_customer|>
<|BOT|>But it is shown on the application that it is successful<|end_BOT|>
<|BOT|>I sent you proof through me<|end_BOT|>
<|customer|>by email<|end_customer|>
<|BOT|>https cdn livechat files com api file lc att 14947191 d0c6468f4131d9a2fe44aaff713db4c2 image png<|end_BOT|>
<|customer|>I m not getting a confirmation mail<|end_customer|>
<|BOT|>Can you please provide me with your WhatsApp number or email so that I can send you proof<|end_BOT|>
<|customer|>karim y hotmail ca<|end_customer|>
<|customer|>thank you<|end_customer|>
<|BOT|>okay Give me a second<|end_BOT|>
<|BOT|>The proof will be sent to you as soon as possible<|end_BOT|>
<|customer|>thank you<|end_customer|>
<|BOT|>We are here to help you<|end_BOT|>
<|BOT|>Has the information been fully explained to you or is there any other information that we can help you with<|end_BOT|>
<|customer|>all good<|end_customer|>
<|customer|>thank you<|end_customer|>
<|BOT|>I hope I was helped We are happy to contact you today and we wish you a happy day We are certainly interested in knowing your opinion and for this reason we will refer you to evaluate the conversation and the level of service provided<|end_BOT|>
