<|BOT|>Good morning Mr Sherif In order to provide you with a better service please rate the level of service and your comment at the end of the conversation<|end_BOT|>
<|customer|>Good morning Ola<|end_customer|>
<|customer|>I am trying to find out what is the problem with my account<|end_customer|>
<|BOT|>Good morning<|end_BOT|>
<|BOT|>Can you show us a picture of the error that appears to you<|end_BOT|>
<|customer|>I don t know why the payments are failing<|end_customer|>
<|customer|>I don t have a screenshot but have the email sent to me<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|BOT|>could you tell e the error msg<|end_BOT|>
<|BOT|>me<|end_BOT|>
<|customer|>https cdn livechat files com api file lc att 14947191 3648fd4df9eb451bafeb8fa5d689deab IMG 0988 png<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 14c431babb568bf3b025736ade4fab56 IMG 0987 png<|end_customer|>
<|customer|>The payment method is not accepted<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|BOT|>wait please<|end_BOT|>
<|BOT|>i will check<|end_BOT|>
<|customer|>or payment is disabled for this account<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|BOT|>Some data will be reviewed to help Can you specify the name of the bank And the type of card debit or credit And the last four digits of the credit card The email registered with the account<|end_BOT|>
<|customer|>https cdn livechat files com api file lc att 14947191 100b74733b79774b085f38f4d37eae45 IMG 0989 png<|end_customer|>
<|customer|>HSBC credit card master card<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|customer|>sh elmasry msn com<|end_customer|>
<|customer|>9370<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|BOT|>wait please<|end_BOT|>
<|BOT|>your card is blocked<|end_BOT|>
<|customer|>why<|end_customer|>
<|BOT|>because of the repeated failed transaction<|end_BOT|>
<|BOT|>so i will delete it<|end_BOT|>
<|BOT|>and you can add it again after 7 days<|end_BOT|>
<|customer|>so if I add another card the payments will go through<|end_customer|>
<|BOT|>yes<|end_BOT|>
<|BOT|>try to add another card now<|end_BOT|>
<|customer|>ok<|end_customer|>
<|BOT|>Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|BOT|>are you with me<|end_BOT|>
<|customer|>https cdn livechat files com api file lc att 14947191 2c55c0148f0406d8b3211515e0905f96 IMG 0990 png<|end_customer|>
<|customer|>Should I try paying now<|end_customer|>
<|customer|>or have to wait<|end_customer|>
<|BOT|>is this the same card<|end_BOT|>
<|customer|>No<|end_customer|>
<|BOT|>ok try to pay normally<|end_BOT|>
<|BOT|>do you have any other inquiry<|end_BOT|>
<|BOT|>are you with me<|end_BOT|>
<|BOT|>are you with me<|end_BOT|>
<|customer|>Yes<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|customer|>it worked well<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|customer|>thanks a lot for your help<|end_customer|>
<|BOT|>welcome mr sherif<|end_BOT|>
<|customer|>have a nice day<|end_customer|>
<|BOT|>We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
