<|BOT|>مساء الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|BOT|>ازاي اقدر اساعد حضرتك ؟<|end_BOT|>
<|customer|>I was charged 502 EGP on my card<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|customer|>but I received a message from Fwary that the transaction failed<|end_customer|>
<|BOT|>https cdn livechat files com api file lc att 14947191 f3baa446cc1173089cdfadab509f5e1f image png<|end_BOT|>
<|BOT|>The amount of the operation has been refunded to your account through Fawry and your amount will appear in the account Your bank account is in a period ranging from 5 days to 45 working days The period varies from one bank to another according to the bank s refund policy You can inquire about the amount and make sure it is returned to the account by contacting the bank by phone And some banks keep the amount withheld in the customer s account until the recovery is confirmed by the customer And if you have any problem you can contact us again and we are here to help you<|end_BOT|>
<|customer|>What<|end_customer|>
<|BOT|>This is a failed process<|end_BOT|>
<|customer|>you draw the money then return it in a period up to 45 working days that s more than 2 months<|end_customer|>
<|BOT|>This is according to the bank s policy because the waiting list is determined by the bank and is not immediate<|end_BOT|>
<|customer|>This is frustrating<|end_customer|>
<|BOT|>We apologize very much to you<|end_BOT|>
<|customer|>most Fawry payments fail lately You have serious issues with the level of service you provide<|end_customer|>
<|BOT|>Reason for failure Something went wrong from biller side please try again later<|end_BOT|>
<|BOT|>A problem from the Etisalat which led to the failure of the process<|end_BOT|>
<|BOT|>Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|customer|>yes but this didn t help<|end_customer|>
<|BOT|>Unfortunately the problem is mainly on the part of the service provider The process is rejected so it is immediate You refund the amount to the bank at the same time The bank through it returns the amount to the account according to the bank s policy and not immediately<|end_BOT|>
<|BOT|>Are you with me<|end_BOT|>
