<|BOT|>مساء الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|BOT|>ازاي اقدر اساعد حضرتك ؟<|end_BOT|>
<|customer|>Hello I have a charge and a refund under the same number in my list and I m wondering if the bill has been paid It was debited from my bank account Do I have an outstanding amount<|end_customer|>
<|BOT|>When did the transaction get paid<|end_BOT|>
<|customer|>Yesterday<|end_customer|>
<|customer|>I can make a Screenshot<|end_customer|>
<|BOT|>Verification in progress<|end_BOT|>
<|customer|>https cdn livechat files com api file lc att 14947191 966ac5767aa9c15f05afbc21038f7c53 Screenshot 20230817 170929 png<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|customer|>I am not shure but it can be that i tried to pay two times<|end_customer|>
<|customer|>its hard to read the bill in arabic language for me<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|BOT|>https cdn livechat files com api file lc att 14947191 4a64d7b57221864b410381e33e93f224 image png<|end_BOT|>
<|BOT|>This operation is successful<|end_BOT|>
<|BOT|>https cdn livechat files com api file lc att 14947191 aa35907dff2201274df8995a4b168d1 image png<|end_BOT|>
<|BOT|>There is another transaction that was deducted and it is rejected and will be refunded to your account<|end_BOT|>
<|BOT|>The amount of the operation has been refunded to your account through Fawry and your amount will appear in the account Your bank account is in a period ranging from 5 days to 45 working days The period varies from one bank to another according to the bank s refund policy You can inquire about the amount and make sure it is returned to the account by contacting the bank by phone And some banks keep the amount withheld in the customer s account until the recovery is confirmed by the customer And if you have any problem you can contact us again and we are here to help you<|end_BOT|>
<|BOT|>Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|customer|>Its ok there is only one payment in my bankaccount<|end_customer|>
<|customer|>That means there is no open payment for me at the moment<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|customer|><|end_customer|>
<|BOT|>You mean to show that the bill is not paid and has been deducted<|end_BOT|>
<|BOT|>Is the service available in quick payment<|end_BOT|>
<|customer|>Yes everything worked fine<|end_customer|>
<|BOT|>There are two amounts deducted from the account<|end_BOT|>
<|customer|>musst be last month ca 580le and this month 980le<|end_customer|>
<|customer|>round about<|end_customer|>
<|BOT|>The value of the operation appears from the information and the bill added through the Canal Electricity Company If you have any problem with the amount you can return to them<|end_BOT|>
<|BOT|>It will help me to know the details of the value that the process shows me through them<|end_BOT|>
<|BOT|>Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|customer|>https cdn livechat files com api file lc att 14947191 c08125f59e8bb3190e0ba2ebd94bef7 Screenshot 20230817 172501 png<|end_customer|>
<|customer|>That are all transactions<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|customer|>and i am just woundering because of the and the<|end_customer|>
<|BOT|>You are inquiring about why the value of the operation is 980 00<|end_BOT|>
<|BOT|>not 578<|end_BOT|>
<|BOT|>Exactly this is your question<|end_BOT|>
<|customer|>Oh no i know why IT IS so high its because of the weather and the AC<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|customer|>578 was last month it was not so hot<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|BOT|>Possible explain more<|end_BOT|>
<|customer|>i will see the next bill and try to send Just one time<|end_customer|>
<|customer|>Thank you very much have a good day<|end_customer|>
<|BOT|>Pardon is here to help you<|end_BOT|>
<|BOT|>We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
