<|BOT|>Good evening Mrs Sajaa In order for us to provide you with a better service please rate the level of service and leave your comment at the end of the conversation<|end_BOT|>
<|customer|>Hi Ola<|end_customer|>
<|BOT|>how i can help you<|end_BOT|>
<|customer|>I m unable to delete one of my cards<|end_customer|>
<|customer|>I m also unable to activate the new card<|end_customer|>
<|BOT|>Some data will be reviewed to help Can you specify the name of the bank And the type of card debit or credit And the last four digits of the credit card The email registered with the account<|end_BOT|>
<|customer|>Foe the card I want to remove It s CIB expired card ending in 7018<|end_customer|>
<|BOT|>wait please<|end_BOT|>
<|BOT|>wait please<|end_BOT|>
<|customer|>Okay<|end_customer|>
<|BOT|>thanks<|end_BOT|>
<|BOT|>i will open a ticket<|end_BOT|>
<|BOT|>to delete the card<|end_BOT|>
<|BOT|>are you with me<|end_BOT|>
<|customer|>Yes<|end_customer|>
<|customer|>I also want to activate the card ending in 7942<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|BOT|>this card is pending<|end_BOT|>
<|customer|>I checked with them and they said that no amount has been deducted<|end_customer|>
<|BOT|>i will delete it also<|end_BOT|>
<|BOT|>and try to add it again after 7 days<|end_BOT|>
<|customer|>7 days<|end_customer|>
<|customer|>is that a joke<|end_customer|>
<|BOT|>no<|end_BOT|>
<|customer|>Why are you offering payment services if it s always a hustle to pay through your portal<|end_customer|>
<|customer|>I need this card to be added now<|end_customer|>
<|customer|>I need to be able to make my payments online<|end_customer|>
<|customer|>That s the service you should be providing<|end_customer|>
<|customer|>Escalate this matter right now as I need a solution<|end_customer|>
<|customer|>I need a solution now<|end_customer|>
<|customer|>Not after 7 days<|end_customer|>
<|BOT|>we are sorry for you<|end_BOT|>
<|BOT|>its the process to add a card after deleted<|end_BOT|>
<|customer|>Your apology won t pay my bills this is not about you a representative this is regarding Fawry<|end_customer|>
<|customer|>I didn t ask you to delete the card ending in 7942<|end_customer|>
<|customer|>I said I want to activate it<|end_customer|>
<|BOT|>Am not delete it<|end_BOT|>
<|BOT|>but its pending<|end_BOT|>
<|BOT|>and to solve this issue<|end_BOT|>
<|BOT|>we must delete it and add again<|end_BOT|>
<|customer|>I want a different solution since I need to make my payments now and not in a week<|end_customer|>
<|customer|>If this company can t offer the only service that it provides then why is it working at all<|end_customer|>
<|BOT|>try to use another for this period<|end_BOT|>
<|BOT|>card<|end_BOT|>
<|customer|>Is this a joke<|end_customer|>
<|customer|>I won t accommodate this failure<|end_customer|>
<|customer|>That s a system error<|end_customer|>
<|customer|>It s Fawry s responsibility to make sure that the clients make their payments smoothly<|end_customer|>
<|customer|>I m not able to make a payment nor is it smooth<|end_customer|>
<|BOT|>we are sorry<|end_BOT|>
<|BOT|>i will do my best to solve this issue<|end_BOT|>
<|BOT|>are you still there<|end_BOT|>
<|customer|>Yes<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|BOT|>i will open a ticket to delete the card<|end_BOT|>
<|BOT|>are you still there<|end_BOT|>
<|customer|>And then what<|end_customer|>
<|customer|>I ve to wait 7 days to re add the card to make the payment<|end_customer|>
<|BOT|>yes<|end_BOT|>
<|BOT|>or try to add another one<|end_BOT|>
<|customer|>So technically I m not saying anything<|end_customer|>
<|customer|>I m sure that you re not an AI since there was typos in the conversation<|end_customer|>
<|customer|>So I will say it again<|end_customer|>
<|customer|>Find a way to sort out the pending card issue now or escalate it to someone who can<|end_customer|>
<|customer|>Are you still with me<|end_customer|>
<|BOT|>yes<|end_BOT|>
<|BOT|>this issue will be solved by open a ticket<|end_BOT|>
<|customer|>I will not wait 7 days then come back to re add my card<|end_customer|>
<|customer|>I will stop using this service all in all<|end_customer|>
<|customer|>And I will make sure to share this failure on social media<|end_customer|>
<|customer|>Thanks for nothing<|end_customer|>
<|BOT|>am sorry miss saja<|end_BOT|>
<|customer|>I will find another service provider who can fix their issues and not dump it on the client<|end_customer|>
<|BOT|>sorry sir but it is our process and will send to can change this process<|end_BOT|>
<|customer|>Apologies do not pay bills<|end_customer|>
<|customer|>I want my card active now<|end_customer|>
<|BOT|>sorry sir but it is our process and will send to can change this process<|end_BOT|>
<|customer|>Your process is not logical<|end_customer|>
<|customer|>Since I ve programming experience I can tell you that what you re saying is not true<|end_customer|>
<|customer|>Since my account is verified<|end_customer|>
<|customer|>It s a click of a button<|end_customer|>
<|BOT|>will resided flag about this process to can change it in the future<|end_BOT|>
<|BOT|>will resided flag about this process to can change it in the future<|end_BOT|>
<|customer|>Your process is frustrating and doesn t fix any issues<|end_customer|>
<|customer|>Again this has nothing to do with yourself<|end_customer|>
<|customer|>That s the third and last time I m going to ask for an escalation<|end_customer|>
<|customer|>If you don t file an escalation I will escalate you as you re not doing anything I m asking of you<|end_customer|>
<|BOT|>of course but our responsibility to can help you in all problems<|end_BOT|>
<|BOT|>of course but our responsibility to can help you in all problems<|end_BOT|>
<|customer|>And you re failing to fulfill this responsibility<|end_customer|>
<|BOT|>will call you in an hour<|end_BOT|>
<|BOT|>will call you in an hour<|end_BOT|>
<|BOT|>ok wait for a call from the manager<|end_BOT|>
<|customer|>We will see<|end_customer|>
<|customer|>Thanks<|end_customer|>
<|BOT|>welcome<|end_BOT|>
<|BOT|>do you have any other inquiry<|end_BOT|>
<|customer|>I sincerely wish you good luck elsewhere not with this company<|end_customer|>
<|BOT|>thank you miss saja<|end_BOT|>
<|BOT|>We are glad that you are contacting us today and we wish you a happy day Certainly we are interested in knowing your opinion and for this reason your honor will be transferred to evaluate the conversation and the level of service provided now to solve the problem of the suspended card or escalate it to someone who can<|end_BOT|>
