<|BOT|>Good evening regret In order to provide you with a better service please rate the level of service and leave your comment at the end of the conversation<|end_BOT|>
<|BOT|>How can I help you<|end_BOT|>
<|customer|>I have now successfully added it via the app I m just trying to pay with it and it doesn t work<|end_customer|>
<|BOT|>Can you show us a picture of the error that appears to you<|end_BOT|>
<|BOT|>I am waiting for you<|end_BOT|>
<|customer|>oke<|end_customer|>
<|BOT|>What error appears for you<|end_BOT|>
<|customer|>https cdn livechat files com api file lc att 14947191 0e2ce83fcec617a6e147528f25fb20e0 364170800 650069110427162 836922960661843552 n jpg<|end_customer|>
<|BOT|>Are you with me<|end_BOT|>
<|customer|>https cdn livechat files com api file lc att 14947191 918ffe07b7741c6d701db59e5e3021f4 364360904 337743671912567 231033783875899196 n jpg<|end_customer|>
<|BOT|>What service are you trying to pay for<|end_BOT|>
<|customer|>top up call credit<|end_customer|>
<|BOT|>What is the name of the shipping company<|end_BOT|>
<|customer|>wait a second it worked<|end_customer|>
<|customer|>I do have another problem<|end_customer|>
<|customer|>i am trying to pay for a reservation through egyptair<|end_customer|>
<|customer|>the reservation number is letters and the app indicates that I can only enter numbers how is that possible<|end_customer|>
<|BOT|>Okay<|end_BOT|>
<|customer|>EGYPTAIR reserveringsnummer VUMUSW<|end_customer|>
<|customer|>is this the code i need<|end_customer|>
<|BOT|>Do you need the service code or its number<|end_BOT|>
<|customer|>no<|end_customer|>
<|BOT|>Possible explain more<|end_BOT|>
<|BOT|>Are you with me<|end_BOT|>
<|customer|>Information For EGYPTAIR Web Booking Thank you for booking with egyptair com Please review your reservation information below Trip Reservation Booking reservation number VUMUSW Your trip is on hold Neither the price nor the reservation is guaranteed until the reservation has been confirmed For Fawry bookings If payment not received within 24 hours reservation will be cancelled A change reservation is not possible unless ticket is issued This mail is not a Ticket You will receive your trip ticket e mail separately Please contact us in case of not receiving your ticket s within 2 hours from the payment In case your booking includes Austrian railway reservation you are kindly requested to visit check in accesrail com to check in within 72 hours before train departure time In case your booking includes Deutsche Bahn AG German Railway reservation you are kindly requested to visit ww rail checkin com to check in exclusively online within 72 hours before train departure time Traveller Information Mr Alaa Gabr Traveller information Travel document Netherlands Passenger passport NV11J31B2 Exp Wednesday July 03 2024 Nationality Dutch Male Born on Saturday January 20 1990 Mrs Hoda Aly Abdelmaguid Morsy Traveller information Travel document Egypt Passenger passport A34623561 Exp Wednesday July 31 2030 Nationality Egyptian Female Born on Tuesday September 23 1997 Mr Zein Alaa Mohamed Traveller information Travel document Netherlands Passenger passport NMB6K9DJ7 Exp Wednesday July 29 2026 Nationality Dutch Male Born on Wednesday January 01 2020 Mrs Julia Alaa Mohamed Traveller information Travel document Netherlands Passenger passport NMHB2LP74 Exp Wednesday June 14 2028 Nationality Dutch Female Born on Wednesday May 16 2018 Contact Information E Mail gabr egypte hotmail com Home phone 00201157340852 Mobile phone 00201157340852 SMS notification number 201157340852 SMS notification number 00201157340852 Flight Selection Cairo to Amsterdam Flight 1 Sunday September 03 2023 confirmed Departure 10 40 Cairo Egypt Cairo International terminal 3 Arrival 14 40 Amsterdam Netherlands Schiphol Airport Airline Egyptair MS 757 Duration 5 00 Aircraft Boeing 787 9 Fare type Economy Good Deal Economy Restricted Payment Details 61 020 00 EGP Total including taxes and surcharges for all travellers Payment 61 020 00 EGP Pay by Fawry Ticket E ticket Fare notes Economy Good Deal Refund charge will apply Changes permitted at least 24 hours before departure with a charge Advance seat selection available Request of special meals available Upgrade to higher fares permitted No priority check in baggage handling and boarding No lounge access Earn 100 miles on international flights Earn 500 miles on domestic routes Can be upgraded against miles International routes 2 pieces up to 23 kgs 50 lbs maximum size 158 cm NB If your booking includes Codeshare flights or interline flights operated by other airlines your baggage allowance may differ from the EGYPTAIR allowances above Domestic routes within Egypt 1 piece up to 23 kgs 50 lbs maximum size 158 cm 62 in each Ticket is subject to a refund fee please check purchase condition for the applicable refund fees In case of refund the applicable service fees the non refundable taxes will be deducted from the ticket amount Changes made up to 24 hours before departure will be subject the change fees listed in the purchase conditions Changes made within 24 hours before departure or after the flight departure will be subject to the change fees in addition to the applicable no show charges as listed in the purchase conditions In the event of different booking classes used for the outbound and inbound the most restrictive conditions charges shall apply Ticket is non transferable and name change is not permitted after purchase May not be downgraded to a lower fare Baggage information Flight notes The credit card holder paying for the booking must be one of the travellers in this booking EGYPTAIR reserves the right to deny passenger boarding if he she fails to present the credit card used for purchasing the ticket s by the cardholder at check in time Not all seat and meal options are offered on all flights Taxes are included except where local airport taxes are collected at check in Specific rules and restrictions may apply to this fare Smoking is Prohibited on board on all EGYPTAIR flights In case your booking includes Austrian railway reservation you are kindly requested to visit check in accesrail com to check in within 72 hours before train departure time In case your booking includes Deutsche Bahn AG German Railway reservation you are kindly requested to visit ww rail checkin com to check in exclusively online within 72 hours before train departure time To check your travel documents click here Baggage Policy Cairo to Amsterdam Alaa Gabr First CHECKED BAG 2 piece s FREE BAGGAGE ALLOWANCE Free UPTO50LB 23KG BAGGAGE Hoda Aly Abdelmaguid Morsy First CHECKED BAG 2 piece s FREE BAGGAGE ALLOWANCE Free UPTO50LB 23KG BAGGAGE Zein Alaa Mohamed First CHECKED BAG 2 piece s FREE BAGGAGE ALLOWANCE Free UPTO50LB 23KG BAGGAGE Julia Alaa Mohamed First CHECKED BAG 2 piece s FREE BAGGAGE ALLOWANCE Free UPTO50LB 23KG BAGGAGE Most Significant Carrier is MS Egyptair Baggage Disclaimer BAGGAGE ALLOWANCE AND CHARGES ARE PROVIDED FOR INFORMATION ONLY ADDITIONAL DISCOUNTS MAY APPLY DEPENDING ON FLYER SPECIFIC FACTORS E G FREQUENT FLYER STATUS MILITARY CREDIT CARD USED FOR PURCHASE EARLY PURCHASE OVER THE INTERNET ETC Cairo to Amsterdam Alaa Gabr First Carry on Bag 1 piece s CARRYON HAND BAGGAGE ALLOWANCE Free Hoda Aly Abdelmaguid Morsy First Carry on Bag 1 piece s CARRYON HAND BAGGAGE ALLOWANCE Free Zein Alaa Mohamed First Carry on Bag 1 piece s CARRYON HAND BAGGAGE ALLOWANCE Free Julia Alaa Mohamed First Carry on Bag 1 piece s CARRYON HAND BAGGAGE ALLOWANCE Free Most Significant Carrier is MS Egyptair Carry on Baggage Disclaimer CARRY ON BAGGAGE ALLOWANCE AND CHARGES ARE PROVIDED FOR INFORMATION ONLY ADDITIONAL DISCOUNTS MAY APPLY DEPENDING ON FLYER SPECIFIC FACTORS E G FREQUENT FLYER STATUS MILITARY CREDIT CARD USED FOR PURCHASE EARLY PURCHASE OVER THE INTERNET ETC Legend LB WEIGHT IN POUNDS IN LENGTH IN INCHES KG WEIGHT IN KILOS CM LENGTH IN CENTIMETERS Services No selected services Reservation Office EGYPTAIR Email webbookingsupport egyptair com Call Center Mobile 1717 Available 24 7 Land Line 0900700 Available 24 7<|end_customer|>
<|customer|>that is what i received from egyptair<|end_customer|>
<|BOT|>You book through them and you receive a reservation number through them in order to pay for it via Fawry<|end_BOT|>
<|customer|>will i get it later<|end_customer|>
<|BOT|>A reservation number that is sent to the customer s email and mobile 12 numbers without letters<|end_BOT|>
<|BOT|>And you pay for it with the service code 231<|end_BOT|>
<|customer|>another question can I also pay with card at fawry point or only cash<|end_customer|>
<|BOT|>You can pay with a debit card<|end_BOT|>
<|customer|>and credit card<|end_customer|>
<|BOT|>Unfortunately it is not explained through me You may go to the merchant to try to pay it<|end_BOT|>
<|customer|>so egyptair still has to send me the code right<|end_customer|>
<|BOT|>It is possible to follow up with them through your presence now to inquire about the reason for the delay in sending the code<|end_BOT|>
<|customer|>okay i will thank you for your service and patience have a nice day<|end_customer|>
<|customer|>bye donia<|end_customer|>
<|BOT|>Pardon is here to help you<|end_BOT|>
<|BOT|>Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|customer|>no thnxQ<|end_customer|>
<|customer|>have nice day<|end_customer|>
<|BOT|>We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
