<|BOT|>مساء الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|BOT|>ازاي اقدر اساعد حضرتك ؟<|end_BOT|>
<|customer|>i need help with my account on fawry application<|end_customer|>
<|BOT|>Can you explain your inquiry or your problem<|end_BOT|>
<|customer|>i cannot login through my account my national id is changed<|end_customer|>
<|BOT|>ممكن توضحلنا صوره من الخطا الذي يظهرلك ؟<|end_BOT|>
<|BOT|>sorry about that<|end_BOT|>
<|BOT|>Can you show us a picture of the error that appears to you<|end_BOT|>
<|customer|>sure<|end_customer|>
<|BOT|>yes<|end_BOT|>
<|customer|>i cannot provide it now as im using my laptop to talk to you<|end_customer|>
<|customer|>this error is on my phone through myfawry application<|end_customer|>
<|customer|>the problem is im trying to login on my account and it says the password is incorrect<|end_customer|>
<|customer|>i have tried to change my password there are 2 options to reset it<|end_customer|>
<|customer|>either sending code to phone or email<|end_customer|>
<|BOT|>you dont have my fawry account<|end_BOT|>
<|customer|>the phone registered is incorrect<|end_customer|>
<|customer|>and my email was working fine<|end_customer|>
<|BOT|>In order to be able to create an account you must download the program through the following link then click on the word Create a new account And follow the following steps https bit ly 3bLEw8W 1 Write the user s name and it will be a mobile number 2 Then the password is written and it must contain 8 numbers the sign and letters<|end_BOT|>
<|customer|>i tried to reset the password through email but the registered national id is incorrect<|end_customer|>
<|customer|>i have receieved a message from my bank on 20 06 2023 of a transaction with 2063 EGP but it was rejected because i didnt use this transaction<|end_customer|>
<|customer|>I NEED HELP<|end_customer|>
<|BOT|>can you explain the mobile number<|end_BOT|>
<|customer|>i have already called the customer service and they told me my number was not registered<|end_customer|>
<|customer|>01005013301<|end_customer|>
<|customer|>my email is aly hazem14 hotmail com<|end_customer|>
<|BOT|>There is no account on this number 01005013301<|end_BOT|>
<|customer|>please either lock this account or send all the required documents to be filled through my email which is registered at your side<|end_customer|>
<|BOT|>you have account with your email<|end_BOT|>
<|customer|>yes<|end_customer|>
<|customer|>aly hazem14 hotmail com<|end_customer|>
<|BOT|>the mobile number is 201005013302<|end_BOT|>
<|customer|>its incorrect my number is 01005013301<|end_customer|>
<|customer|>can we edit it<|end_customer|>
<|customer|>because i swear i received this text message from bank with a transaction of 2063 egp<|end_customer|>
<|BOT|>okay<|end_BOT|>
<|BOT|>Give me a second I will check and get back to you<|end_BOT|>
<|customer|>i appreciate your support with it<|end_customer|>
<|customer|>i can provide the correct national id so i can change my password if you need it<|end_customer|>
<|BOT|>How many times was the amount deducted from your account<|end_BOT|>
<|customer|>it was not deducted i just recieved it and the bank declined it because maybe the pin code was entered incorrectly<|end_customer|>
<|customer|>i recieved it one time only on 20th of july<|end_customer|>
<|BOT|>Give me a second I will check and get back to you<|end_BOT|>
<|customer|>i have it now on my phone but i dont know how i can show it to you<|end_customer|>
<|BOT|>https cdn livechat files com api file lc att 14947191 5505a5d8d97057ad289da77669e64d86 image png<|end_BOT|>
<|BOT|>This is a Fawry Pay transaction and it was paid successfully<|end_BOT|>
<|customer|>WALAHI its not me<|end_customer|>
<|customer|>i dont know whats that<|end_customer|>
<|customer|>i need help please<|end_customer|>
<|customer|>i appreciate if you could call me 01005013301<|end_customer|>
<|BOT|>The process will not take place from your account without writing the cvv<|end_BOT|>
<|customer|>my password is changed and the national id is also changed<|end_customer|>
<|customer|>how is that possible<|end_customer|>
<|customer|>it could be paid with another card not mine<|end_customer|>
<|customer|>but what i received from my bank that this transaction was declined<|end_customer|>
<|BOT|>can you type the last 4 digits from your card<|end_BOT|>
<|customer|>sure<|end_customer|>
<|customer|>one sec<|end_customer|>
<|customer|>either 8763 or 4278<|end_customer|>
<|customer|>in the text message it says 8763<|end_customer|>
<|BOT|>The amount of the operation has been refunded to your account through Fawry and your amount will appear in the account Your bank account is in a period ranging from 5 days to 45 working days The period varies from one bank to another according to the bank s refund policy You can inquire about the amount and make sure it is returned to the account by contacting the bank by phone And some banks keep the amount withheld in the customer s account until the recovery is confirmed by the customer And if you have any problem you can contact us again and we are here to help you<|end_BOT|>
<|BOT|>There is a transaction that took place with your card and it was returned to your account and the operation that was done with the other card was deducted and completed<|end_BOT|>
<|BOT|>And your honor card has already been deleted from the account this will not happen again<|end_BOT|>
<|customer|>who can access my account and use this transaction<|end_customer|>
<|customer|>is there any history of the change in the registered national ID<|end_customer|>
<|BOT|>Because your account was registered with a wrong number but with your valid email<|end_BOT|>
<|customer|>ok now i need to access my account and change the registered national id<|end_customer|>
<|customer|>can you support<|end_customer|>
<|BOT|>can you explain the national id<|end_BOT|>
<|customer|>my national id is XX XX XX 2672<|end_customer|>
<|customer|>XX XX XX 2672<|end_customer|>
<|customer|>i cannot type it<|end_customer|>
<|BOT|>This number is not registered on the account<|end_BOT|>
<|customer|>should i make a new account or can we edit it<|end_customer|>
<|BOT|>1 The user name must be typed and it must be at least 5 letters and allowed numbers Symbols 2 Write your e mail address 3 then the password is written and must contain at least 6 characters It must be including large letters numbers and symbols such as and and should not repeat 3 identical characters in sequence 4 The documents and conditions page appears and after approval the user name and password are entered to enter the account directly 5 select adding credit card MyFawry will deduct a trial amount from your account and call the bank to find out the value and then enter the demo amount in MyFawry to activate the card The amount will be refunded to your account within 3 days to 2 weeks 7 After the activation of the credit card can take advantage of all the services on the site<|end_BOT|>
<|customer|>i do not understand<|end_customer|>
<|customer|>can we edit the national id in my current account so i can access it<|end_customer|>
<|customer|>as im trying to reset my password but as the registered national id is inccorect i cannot proceed<|end_customer|>
<|BOT|>You must create a new account with your phone number because this account is not with your phone number<|end_BOT|>
<|customer|>ok are you sure that my credit card is removed from this account<|end_customer|>
<|BOT|>yes<|end_BOT|>
<|BOT|>this will not happen again<|end_BOT|>
<|BOT|>Any Further inquiries can I help you with<|end_BOT|>
<|customer|>ok thanks<|end_customer|>
<|BOT|>We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
