<|BOT|>Good evening regret In order for us to provide you with a better service please rate the level of service and leave your comment at the end of the conversation<|end_BOT|>
<|BOT|>The card is added by entering on Portfolio Choose the sign Correctly write the card data then write the OTP code sent through the bank<|end_BOT|>
<|customer|>I m trying to add my card and it keeps saying card already exist yet when I m trying to do any service I can t find it neither in my profile<|end_customer|>
<|BOT|>You can show us the mobile number or the registered e mail of the order<|end_BOT|>
<|customer|>01146837686<|end_customer|>
<|BOT|>Possible last 4 digits of the card<|end_BOT|>
<|customer|>6500<|end_customer|>
<|BOT|>Can you show us a picture of the error that appears to you<|end_BOT|>
<|customer|>if i left the chat and tried to add it won t that end the chat<|end_customer|>
<|customer|>it s a msg that says card already exist nothing more<|end_customer|>
<|customer|>but it s not added<|end_customer|>
<|BOT|>Does it appear to you that the card has already been added or has it been added to another user<|end_BOT|>
<|customer|>not added to another user nor me<|end_customer|>
<|BOT|>You can save the conversation through the police sign at the top of the screen and send us a picture of the exact error<|end_BOT|>
<|BOT|>I am waiting for you<|end_BOT|>
<|BOT|>are you with us<|end_BOT|>
<|customer|>Yes<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 2d4ddf450b73e0cd64a6c3efb17bf193 11C99B72 3D51 4C2A 9C95 8573316E1FAB png<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 9c46c8a0e00529fd688db2eea63ad838 978D82D4 F83B 4C1A A9AB 898FB93E9BF8 png<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 911ff3a348a001c585d4ff546072ca11 C1683ED9 E946 482D A6E5 52DB743E5887 png<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|customer|>After entring the otp and submitting that s the msg<|end_customer|>
<|BOT|>Go to phone settings then applications then choose My Instant The application will be activated The background app refresh service is activated And if it is activated you can close it and reactivate it And we try again<|end_BOT|>
<|customer|>Is this valid for iphone<|end_customer|>
<|BOT|>yes this only for iphone<|end_BOT|>
<|customer|>I can t find my instant<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 b8d678bdf5ecdc1a486c3385d3996fe 78CCA6CD 9AF3 4B1F 9686 2D209D505019 png<|end_customer|>
<|customer|>I searched and nothing appeared<|end_customer|>
<|BOT|>my fawry appeard<|end_BOT|>
<|customer|>Ok i will turn it off and on and try again<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|customer|>I ll restart the app too<|end_customer|>
<|BOT|>Shall we wait with you<|end_BOT|>
<|customer|>Nothing happened<|end_customer|>
<|customer|>same msg appeared<|end_customer|>
<|BOT|>The bank the card type the last 4 digits of the card and the first 5 digits are possible A complaint will be sent with this problem and it will be resolved after 24 working hours<|end_BOT|>
<|customer|>QNB<|end_customer|>
<|customer|>visa<|end_customer|>
<|customer|>last 4 digits 6500<|end_customer|>
<|customer|>first 5 digits 47386<|end_customer|>
<|customer|>will someone contact me or what<|end_customer|>
<|BOT|>Okay you can honor us with the follow up after 24 hours and the administration s response will be clarified to you<|end_BOT|>
<|customer|>but I do deal with this card in instapay and amazon and jumia and every other app<|end_customer|>
<|BOT|>with your account number 01146837686<|end_BOT|>
<|customer|>Can I get the complain number so i don t have to explain it all over again<|end_customer|>
<|BOT|>The complaint number is the same as your account number You will not have to clarify from the beginning<|end_BOT|>
<|BOT|>ok mrs sarah<|end_BOT|>
<|customer|>Ok I ll contact you through chat again after 24 hrs<|end_customer|>
<|BOT|>At your command and always available to help Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|customer|>thank you you ve been helpful<|end_customer|>
<|customer|>I m waiting for the complain results hoping it will end this issue<|end_customer|>
<|BOT|>under your command We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
