<|BOT|>مساء الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|customer|>good afternoon<|end_customer|>
<|BOT|>Are you logging in through a website and the application is not configured<|end_BOT|>
<|customer|>i need to login to my account from the pc<|end_customer|>
<|customer|>in order to print my histoty<|end_customer|>
<|customer|>what is the link<|end_customer|>
<|customer|>this was the old link https ww myfawry com MyFawryWeb home jsp<|end_customer|>
<|customer|>and now it is not working<|end_customer|>
<|BOT|>Your Honor the website was suspended on 10 15 and you must use the application Can you please explain to me the number on your account<|end_BOT|>
<|customer|>but fromthe application i cant print my payment<|end_customer|>
<|customer|>the phone number is 010027112<|end_customer|>
<|BOT|>By specifying the time period you will be able to view your transaction history through the application<|end_BOT|>
<|customer|>i will not use the app as i must print my payment not only view it<|end_customer|>
<|customer|>i need to have a copy of my payment<|end_customer|>
<|BOT|>Possibly the account number ؟<|end_BOT|>
<|customer|>010027112<|end_customer|>
<|BOT|>Okay sir but unfortunately the site has currently been stopped for updating<|end_BOT|>
<|customer|>what can i do to have a copy for my payment<|end_customer|>
<|customer|>i need a prof that i have payed my invoice<|end_customer|>
<|BOT|>Do you have a register containing all transactions What is meant by a date<|end_BOT|>
<|customer|>what date<|end_customer|>
<|customer|>i have payed my electric invoice and i need a receipt<|end_customer|>
<|customer|>where can i get it<|end_customer|>
<|BOT|>Moments<|end_BOT|>
<|BOT|>Transaction with value 7 554 40 EGP ؟<|end_BOT|>
<|customer|>yes<|end_customer|>
<|customer|>send the receipt here if you can<|end_customer|>
<|customer|>and i will print it<|end_customer|>
<|BOT|>Moments<|end_BOT|>
<|customer|>ok<|end_customer|>
<|BOT|>https cdn livechat files com api file lc att 14947191 72510b3d8b87f8393343c81dca0857d image png<|end_BOT|>
<|customer|>it is a print screen not receipt<|end_customer|>
<|BOT|>The transaction was indeed successful and this is its report In addition you have a receipt for it in the application s transaction history<|end_BOT|>
<|customer|>where is the application s transaction history<|end_customer|>
<|BOT|>Your Honor the proof will certainly be electronic as well<|end_BOT|>
<|BOT|>Open the application then go to the home page then this month s transactions<|end_BOT|>
<|customer|>but this type cannot be accepted from my company side<|end_customer|>
<|customer|>i cannot get month s transaction at home screen<|end_customer|>
<|BOT|>These are proofs that contain all the data that proves the success of the transactions and their transfers to the company s account<|end_BOT|>
<|BOT|>But it already exists<|end_BOT|>
<|customer|>i didnt get it<|end_customer|>
<|customer|>home screen contains fawary pay and quick pay<|end_customer|>
<|customer|>popular services<|end_customer|>
<|customer|>offers and gift cards<|end_customer|>
<|customer|>there is no months transaction<|end_customer|>
<|BOT|>There is a profile below that you can open<|end_BOT|>
<|customer|>in profile not home page<|end_customer|>
<|BOT|>Have you found it yet<|end_BOT|>
<|customer|>the app crash<|end_customer|>
<|BOT|>Is your phone Android or IOS<|end_BOT|>
<|customer|>ios<|end_customer|>
<|BOT|>Go to phone settings then applications then choose My Fawry The application will be activated The background app refresh service is activated If it is activated you can close it and reactivate it Then you can try again and the payment will be completed successfully<|end_BOT|>
<|BOT|>Follow these steps and try again and it will open<|end_BOT|>
<|BOT|>Make sure that you are using the latest version of the application<|end_BOT|>
<|customer|>thanks but kindly be noticed that this will be the last time that i use your app<|end_customer|>
<|customer|>as i must give my phone to the accountant employee to prove that i pay my invoice<|end_customer|>
<|BOT|>You can even save the receipt on your phone and then print it<|end_BOT|>
<|BOT|>This is what is done with electronic payment in general<|end_BOT|>
<|BOT|>You are with me<|end_BOT|>
<|customer|>yes<|end_customer|>
<|BOT|>I hope I was able to help you Has the information been fully explained to you or is there any other information that we can help you with<|end_BOT|>
<|customer|>no but i not satisfied from fawary service thank you<|end_customer|>
