<|BOT|>Good evening Miss Nirvana In order for us to provide you with a better service please rate the level of service and leave your comment at the end of the conversation<|end_BOT|>
<|customer|>Good afternoon Please note that I paid on 1 7 2023 LE 9 700 in cash through Fawry plus to purchase an item from Michael Kors global however when they cancelled the transaction because the merchandise went out of stock I tried to withdraw the amount paid at Fawry office but they refused to release this refund because they needed an authorization code I have submitted several complains to their call center with no reply from the administration management because they are totally convinced that they have already sent me the authorization code which I have never received<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|customer|>I have sent an e mail to M Ashraf Moussa Sabry too<|end_customer|>
<|customer|>just now<|end_customer|>
<|BOT|>wait please<|end_BOT|>
<|customer|>ok sure<|end_customer|>
<|BOT|>could you tell me the reference number<|end_BOT|>
<|customer|>ok pls wait<|end_customer|>
<|customer|>9257434453<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|BOT|>wait pleasec<|end_BOT|>
<|BOT|>please<|end_BOT|>
<|customer|>Ok<|end_customer|>
<|BOT|>thanks<|end_BOT|>
<|BOT|>wait please<|end_BOT|>
<|customer|>Ok<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 99ee7d4bb91b18992424dbb3a40b490 60D9D0AE BB52 4D7F 932B C40BA5F790E7 png<|end_customer|>
<|BOT|>did you receive a refund code on the e mail<|end_BOT|>
<|BOT|>please check now<|end_BOT|>
<|customer|>No nor on my mobile phone<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|BOT|>could you check the e mail now<|end_BOT|>
<|customer|>Nothing<|end_customer|>
<|customer|>my e mail is<|end_customer|>
<|BOT|>wait please<|end_BOT|>
<|customer|>nervanagalaleldin gmail com<|end_customer|>
<|BOT|>wait please<|end_BOT|>
<|customer|>ok<|end_customer|>
<|BOT|>thanks<|end_BOT|>
<|BOT|>miss nervana you will receive a call today from our management<|end_BOT|>
<|customer|>my mob Is 010066195<|end_customer|>
<|BOT|>yes<|end_BOT|>
<|customer|>what s the problem with sending tge code through an SMS or e mail<|end_customer|>
<|BOT|>they will solve your issue by sending the refund code via e mail or your phone number<|end_BOT|>
<|BOT|>wait for a call<|end_BOT|>
<|customer|>ok will expect this call today<|end_customer|>
<|BOT|>yes<|end_BOT|>
<|customer|>thank you Ola<|end_customer|>
<|BOT|>welcome<|end_BOT|>
<|BOT|>do you have any other inquiry<|end_BOT|>
<|customer|>no if they don t call me today will chat again tomorrow until we find a solution<|end_customer|>
<|BOT|>am sure that they will call you today to solve your problem<|end_BOT|>
<|customer|>enjoy your evening<|end_customer|>
<|BOT|>we are sorry<|end_BOT|>
<|customer|>no problem<|end_customer|>
<|BOT|>We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
