<|BOT|>مساء الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|customer|>Can it be in English please<|end_customer|>
<|BOT|>Do you have an Egyptian bank card<|end_BOT|>
<|customer|>Yes AIB and AAIB<|end_customer|>
<|customer|>I have a WE Internet bill in my quick pay and need to pay it<|end_customer|>
<|customer|>It will not let me pay the bill<|end_customer|>
<|BOT|>It is clear to me that the card is blocked due to incorrect data entry<|end_BOT|>
<|customer|>No It was in my online wallet I have tried paying the bill multiple times though<|end_customer|>
<|customer|>From my UK card which is also in my online wallet<|end_customer|>
<|BOT|>Payment is made with an Egyptian card only on the account<|end_BOT|>
<|customer|>OK then it needs to let me add my Egyptian card then The AI one or let me use the AAIB one in my wallet<|end_customer|>
<|BOT|>The card must be deleted from the account because only two cards are available to you and there is another card that has not been added correctly<|end_BOT|>
<|customer|>OK I will delete the UK card but a big red cross comes up that stops me adding yhe new card<|end_customer|>
<|BOT|>Can you explain a picture<|end_BOT|>
<|customer|>Can you unblock whatever is stopping it if it is something at your end I ll delete all cards then add the two Egyptian cards<|end_customer|>
<|customer|>As I enter the new card for a very small time there is a white cross in a red hexagon that appears to say no<|end_customer|>
<|BOT|>Please follow the following steps to solve the problem you are facing Enter the phone settings Then go to settings for applications And choose the My Immediate application Then clear cache Then log in again to the application Please follow the steps update the application and try again throughout the day<|end_BOT|>
<|BOT|>from icon my personal file Select My Cards choose the card to be deleted then choose the pen mark or the basket then choose to delete the card Thus the card has been deleted from the application<|end_BOT|>
<|BOT|>It is possible to delete one card per day and two per week<|end_BOT|>
<|customer|>OK I will do this I should be able to add a new card after that<|end_customer|>
<|BOT|>The card that was deleted will be added after 7 days<|end_BOT|>
<|customer|>OK I will try and add the other one<|end_customer|>
<|customer|>If I have any issues I ll call back but as I have tried multiple times to pay this WE bill is there an issue<|end_customer|>
<|BOT|>There is no problem with the service but an Egyptian card must be added correctly<|end_BOT|>
<|BOT|>Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|customer|>OK Thanks for your help I ll try it now Have a great evening<|end_customer|>
