<|BOT|>GOOD EVENING<|end_BOT|>
<|customer|>good evening<|end_customer|>
<|customer|>can you read my complaint<|end_customer|>
<|customer|>My card was charged for a failed operation and it was never refunded<|end_customer|>
<|customer|>The charge was on Jun 30 for 573 93 EGP<|end_customer|>
<|BOT|>I ask you for a moment with me to review the data and come back to you again<|end_BOT|>
<|customer|>sure take your time<|end_customer|>
<|BOT|>THANKS<|end_BOT|>
<|BOT|>I am very sorry for the delay we are still reviewing the matter for clarification<|end_BOT|>
<|customer|>It s alright take your time<|end_customer|>
<|BOT|>THANK YOU<|end_BOT|>
<|BOT|>I am very sorry for the delay we are still reviewing the matter for clarification<|end_BOT|>
<|customer|><|end_customer|>
<|BOT|>okay<|end_BOT|>
<|BOT|>I am very sorry for the delay we are still reviewing the matter for clarification<|end_BOT|>
<|customer|>tyt<|end_customer|>
<|BOT|>https cdn livechat files com api file lc att 14947191 3e4013be8dd132e6c65b647ee39cfb6f image png<|end_BOT|>
<|BOT|>The amount of the operation has been refunded to your account through Fawry and your amount will appear in the account Your bank account is in a period ranging from 5 days to 45 working days The period varies from one bank to another according to the bank s refund policy You can inquire about the amount and make sure it is returned to the account by contacting the bank by phone And some banks keep the amount withheld in the customer s account until the recovery is confirmed by the customer And if you have any problem you can contact us again and we are here to help you<|end_BOT|>
<|customer|>But the other failed charge for 716 79 does appear to be refunded would it make sense for the next one to still be withheld<|end_customer|>
<|BOT|>yup<|end_BOT|>
<|customer|>So I should contact my bank<|end_customer|>
<|BOT|>But the other failed charge for 716 79 does appear to be refunded would it make sense for the next one to still be withheld<|end_BOT|>
<|BOT|>The other amount will be refunded to the account within the period indicated according to the bank s policy<|end_BOT|>
<|BOT|>We will follow up with your bank and we will follow up to refund the amount<|end_BOT|>
<|customer|>Thank you<|end_customer|>
<|BOT|>We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
<|customer|>Sounds good<|end_customer|>
<|BOT|>Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|customer|>Yes all was clear<|end_customer|>
<|customer|>Can I get a transcription of the conversation<|end_customer|>
<|BOT|>registered by us<|end_BOT|>
<|customer|>For my own reference<|end_customer|>
<|customer|>It s alright if not possible<|end_customer|>
<|BOT|>You have to take a screenshot<|end_BOT|>
<|customer|>Got it<|end_customer|>
<|BOT|>Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|customer|>Yep thank you<|end_customer|>
<|BOT|>We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
