<|BOT|>مساء الخير يا فندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه مع حضرتك محمد ازاى اقدر اساعد حضرتك ؟<|end_BOT|>
<|customer|>I made a transaction for credit around 4 am<|end_customer|>
<|customer|>They took the money for the failed transactions<|end_customer|>
<|customer|>2 times<|end_customer|>
<|BOT|>oky<|end_BOT|>
<|customer|>The first time they took 228<|end_customer|>
<|customer|>And said it returned<|end_customer|>
<|customer|>The second time it did the same thing<|end_customer|>
<|customer|>I noticed that they didnt return it to my account<|end_customer|>
<|BOT|>Possible picture of the process Please click on My Profile then Previous Payments then the transaction you want details<|end_BOT|>
<|customer|>Sure<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 6ceff5f7ca7ea354bbc740c497ee16d2 Screenshot 2023 08 04 05 26 35 32 a0f0b4ab942fbf3913967d4359eec588 jpg<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 8e250f03a3de975bd186437753bdda6a Screenshot 2023 08 04 05 26 35 32 a0f0b4ab942fbf3913967d4359eec588 jpg<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 dcc19defc18dc3d2d094aa2ab84e2e4b Screenshot 2023 08 04 05 26 21 01 a0f0b4ab942fbf3913967d4359eec588 jpg<|end_customer|>
<|BOT|>oky<|end_BOT|>
<|customer|>https cdn livechat files com api file lc att 14947191 768b4c748cd847505896228c09ed8f66 Screenshot 2023 08 04 05 26 35 32 a0f0b4ab942fbf3913967d4359eec588 jpg<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 2a2072020f65fa1937295fd992c51fd8 Screenshot 2023 08 04 05 26 23 86 a0f0b4ab942fbf3913967d4359eec588 jpg<|end_customer|>
<|BOT|>oky<|end_BOT|>
<|customer|>They are 2 hold on<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 a57001c1abd2a7bfa225c924f62e7520 Screenshot 2023 08 04 14 26 41 44 a0f0b4ab942fbf3913967d4359eec588 jpg<|end_customer|>
<|customer|>Both 228<|end_customer|>
<|customer|>Which is total of 456<|end_customer|>
<|BOT|>https cdn livechat files com api file lc att 14947191 aece9d030e5951acca0ee3d4cfac1261 image png<|end_BOT|>
<|BOT|>Two failed operations in case they are deducted they will be refunded again And a successful operation The amount of the operation has been refunded to your account through Fawry and your amount will appear in the account Your bank account is in a period ranging from 5 days to 45 working days The period varies from one bank to another according to the bank s refund policy You can inquire about the amount and make sure it is returned to the account by contacting the bank by phone And some banks keep the amount withheld in the customer s account until the recovery is confirmed by the customer And if you have any problem you can contact us again and we are here to help you<|end_BOT|>
<|customer|>It hasnt been reversed<|end_customer|>
<|BOT|>The amount of the operation has been refunded to your account through Fawry and your amount will appear in the account Your bank account is in a period ranging from 5 days to 45 working days The period varies from one bank to another according to the bank s refund policy You can inquire about the amount and make sure it is returned to the account by contacting the bank by phone And some banks keep the amount withheld in the customer s account until the recovery is confirmed by the customer And if you have any problem you can contact us again and we are here to help you<|end_BOT|>
<|customer|>So am i getting it back and its just taking time<|end_customer|>
<|customer|>And if it took more than 45 days i contact my bank<|end_customer|>
<|BOT|>yes<|end_BOT|>
<|customer|>Ok i hope so<|end_customer|>
<|BOT|>Pardon is here to help you Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|customer|>I just wanna make sure it will appear after a few days that 5 to 45 range<|end_customer|>
<|BOT|>The amount and refund will appear in the bank from 5 days to 45 days<|end_BOT|>
<|customer|>Ok<|end_customer|>
<|BOT|>is there any other information we can help you with<|end_BOT|>
<|BOT|>are you with me<|end_BOT|>
<|BOT|>We have not received any response from you at the moment the conversation will now be closed to help customers who are currently on the waiting list Thank you for contacting us<|end_BOT|>
<|customer|>Yeah<|end_customer|>
<|customer|>Everything is fine<|end_customer|>
<|customer|>Thanks mohamed<|end_customer|>
<|BOT|>We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
