<|BOT|>good evening<|end_BOT|>
<|customer|>good evening Nourhan<|end_customer|>
<|customer|>i hope you re doing well<|end_customer|>
<|BOT|>We ask your permission for a moment with me to review the data and come back to you again<|end_BOT|>
<|customer|>yes sure take your time<|end_customer|>
<|BOT|>your welcome<|end_BOT|>
<|BOT|>I am very sorry for the delay we are still reviewing the matter for clarification<|end_BOT|>
<|customer|>no problem at all take your time will be waiting<|end_customer|>
<|BOT|>https cdn livechat files com api file lc att 14947191 ecb0f9b30eb9e74a10ef73ca2b6d5a13 image png<|end_BOT|>
<|BOT|>The amount of the transaction has been refunded to your account through Fawry and your sufficient amount has been obtained Your bank account is within a micron period from 5 days to 45 days The duration of work varies from one bank to another according to the bank s request You can request a phone call extensively and write a response to the account by contacting Bankia Some customers may incur customer reimbursement costs until customer reimbursement is guaranteed And if you have any problem you can contact us again and we are here to help you<|end_BOT|>
<|customer|>the second transaction refunded successfully 226 LE but the first transaction still the same<|end_customer|>
<|customer|>so i should wait for 45 days to confirm the refund<|end_customer|>
<|customer|>and need to ask if there s any other way to speed up the process<|end_customer|>
<|BOT|>Through Fawry the amount was refunded to the bank and this period is indicated through the bank You can follow up for the refund<|end_BOT|>
<|customer|>alright if the 45 days passed with no refund i should get back to you again correct<|end_customer|>
<|BOT|>You must go to the bank s customer service now in order to clarify the timing of the remaining refund because through Fawry the amount has already been refunded<|end_BOT|>
<|BOT|>Communicate by phone through customer service<|end_BOT|>
<|customer|>i ve already called the bank s customer support and they ve advised that the payment may take 14 days and 14 days already passed with no updates on the account so they asked me to call myFawry s support<|end_customer|>
<|customer|>but as per your feedback i think i should wait for 45 days<|end_customer|>
<|BOT|>Please indicate your email so that the proof of refunding the amount can be clarified<|end_BOT|>
<|BOT|>you are still with me<|end_BOT|>
<|customer|>yes sure<|end_customer|>
<|customer|>kareem ahmed96 outlook com<|end_customer|>
<|BOT|>The proof will be sent to the e mail throughout the day<|end_BOT|>
<|customer|>many thanks Nourhan for your kind help<|end_customer|>
<|customer|>will take it to my bank s support<|end_customer|>
<|BOT|>https cdn livechat files com api file lc att 14947191 6b4c473c979577ff8c4567fe2b19da0 image png<|end_BOT|>
<|BOT|>Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|customer|>all is good thank your for your support<|end_customer|>
<|customer|>thank you<|end_customer|>
<|BOT|>We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
