<|BOT|>مساء الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|BOT|>ازاي اقدر اساعد حضرتك ؟<|end_BOT|>
<|customer|>Good evening<|end_customer|>
<|BOT|>Good evening regret<|end_BOT|>
<|customer|>i would like to be helped with my application not working since a week now<|end_customer|>
<|customer|>either failure to log in due to error SSL error occurred<|end_customer|>
<|BOT|>Can you specify the name of the bank And the type of card debit or credit And the last four digits of the credit card and registered email<|end_BOT|>
<|customer|>or logged in and failed to pay my quick pay list<|end_customer|>
<|customer|>my phone number 01223125575<|end_customer|>
<|customer|>I refuse to provide my card last 4 digits<|end_customer|>
<|customer|>Thank you for you comprehension<|end_customer|>
<|BOT|>Your honor s account is now closed in order to reactivate it again The data must be clarified the last 4 digits appearing through us Reviewing the data will be in order to preserve your honor card<|end_BOT|>
<|customer|>Why is it closed<|end_customer|>
<|customer|>I regularly use it to pay for electricity bills and mobile internet bills<|end_customer|>
<|BOT|>To try to pay more than once and the status of the card on the application<|end_BOT|>
<|BOT|>Blocked<|end_BOT|>
<|customer|>I am not comfortable to send the card s digits<|end_customer|>
<|customer|>I can provide you with my last payed bills<|end_customer|>
<|customer|>Is that possible<|end_customer|>
<|BOT|>For clarification no personal data or the entire card number is requested but only the last 4 digits are requested and these numbers will be shown in any receipt in any ATM transaction<|end_BOT|>
<|customer|>Ok<|end_customer|>
<|BOT|>last four digits of the credit card<|end_BOT|>
<|BOT|>please<|end_BOT|>
<|customer|>5442<|end_customer|>
<|BOT|>Activated You can log out and then log back in to the account<|end_BOT|>
<|customer|>last question<|end_customer|>
<|customer|>was my last bills payed more than once<|end_customer|>
<|customer|>I mean did the transactions pass multiple times and were deducted from my bank account<|end_customer|>
<|BOT|>Moments with me checking in<|end_BOT|>
<|BOT|>https cdn livechat files com api file lc att 14947191 dabe7c1cf9686551d09c6af3d24df8d1 image png<|end_BOT|>
<|BOT|>The amount of the operation has been refunded to your account through Fawry and your amount will appear in the account Your bank account is in a period ranging from 5 days to 45 working days The period varies from one bank to another according to the bank s refund policy You can inquire about the amount and make sure it is returned to the account by contacting the bank by phone And some banks keep the amount withheld in the customer s account until the recovery is confirmed by the customer And if you have any problem you can contact us again and we are here to help you<|end_BOT|>
<|BOT|>All operations that took place on this day failed and were returned<|end_BOT|>
<|BOT|>The amount has been refunded to your bank account You can contact the bank by phone to ensure that the amount is returned to your account<|end_BOT|>
<|customer|>The pic is too small can you send larger<|end_customer|>
<|BOT|>https cdn livechat files com api file lc att 14947191 191db6b14880f41fcd4d322f24791b00 image png<|end_BOT|>
<|customer|>How many times did it pass And what is the total amount to be refunded please<|end_customer|>
<|BOT|>Unfortunately it is not clear through us the amount that was deducted from the card but this matter will be clarified by the bank through us It appears that all operations are failed and have not been completed Please contact the bank by phone to clarify all the details<|end_BOT|>
<|customer|>Ok<|end_customer|>
<|customer|>thank you<|end_customer|>
<|customer|>so i close the app and reopen now<|end_customer|>
<|customer|>and repay the bills<|end_customer|>
<|BOT|>yes<|end_BOT|>
<|BOT|>Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|customer|>Shall I repay the bills<|end_customer|>
<|BOT|>yes<|end_BOT|>
<|customer|>ok thank you<|end_customer|>
<|customer|>yes clear now<|end_customer|>
<|customer|>have a good night<|end_customer|>
<|BOT|>We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
