<|BOT|>good morning sir In order to provide a better service to you please evaluate the level of service and leave your comment at the end of the conversation<|end_BOT|>
<|customer|>Seeking your support to change the number registered to this account<|end_customer|>
<|customer|>as it s no longer with me<|end_customer|>
<|customer|>I want to add the new one please<|end_customer|>
<|customer|><|end_customer|>
<|BOT|>Unfortunately it is not available to change the phone number registered with<|end_BOT|>
<|customer|>Why not<|end_customer|>
<|customer|>Now I changed my number the 012 is not longer with me<|end_customer|>
<|customer|>Why do I have to create a new account and lose the transaction history<|end_customer|>
<|customer|>I just want to amend the phone number from the old to the new one<|end_customer|>
<|customer|>It s as simple as that<|end_customer|>
<|BOT|>Unfortunately the application does not allow modifying the phone number<|end_BOT|>
<|customer|>So what s the solution now I don t want to lose my transaction history in case of any emergency I have my documents ready<|end_customer|>
<|customer|>How can I solve this issue You don t provide the option on the app nor through customer service<|end_customer|>
<|customer|>So I need a logical solution to register my new number without losing my data and documents paid bills<|end_customer|>
<|BOT|>No unfortunately this has to do with the application s technical system The application version does not allow modifying the phone number<|end_BOT|>
<|customer|>So I m obliged to lose my data if I decide to change my number throughout the years<|end_customer|>
<|customer|>This is so unprofessional you should provide the customer with option to amend his personal info rather than creating a new account and the old one won t be used ever so what s the point of having several open unused accounts<|end_customer|>
<|BOT|>Unfortunately the system does not accept modification Unfortunately this cannot be changed I sincerely apologize to you<|end_BOT|>
<|customer|>This should be addressed to the Technical team asap<|end_customer|>
<|customer|>As this would affect the customers negatively like it did now<|end_customer|>
<|customer|>Anyways thank you Hussien<|end_customer|>
<|customer|>Appreciate your support<|end_customer|>
<|customer|>Have a good day<|end_customer|>
<|BOT|>under your command Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|customer|>Yes extremely disappointing info but not your fault so thanks anyways<|end_customer|>
<|BOT|>Pardon is here to help you We re sorry We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
