<|BOT|>good evening<|end_BOT|>
<|customer|>Good evening<|end_customer|>
<|BOT|>how can i help you<|end_BOT|>
<|customer|>I have been charged for 216 79 on the 10 8 23 for we credit an the process failed and they told me it takes from 5 45 business days for the money to be transferred back to me and no money got transferred back yet<|end_customer|>
<|BOT|>Give me a minute to inquire and clarify for you<|end_BOT|>
<|customer|>https cdn livechat files com api file lc att 14947191 eb4aa6ac1f08af086a065829365de58b 117712009 20 281 29 png<|end_customer|>
<|customer|>Sure Take your time<|end_customer|>
<|BOT|>thanks<|end_BOT|>
<|BOT|>I am very sorry for the delay The matter is still being reviewed for clarification<|end_BOT|>
<|customer|>https cdn livechat files com api file lc att 14947191 42c531abc125564b9d4fde13f74cfb3c Screenshot 20230915 150012 Outlook jpg<|end_customer|>
<|customer|>How long will it take The email I got says maximum 45 days and its already been 45 days<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 9a9727c967b29f68c4c428ca27d8539c Screenshot 20230915 15004 Outlook jpg<|end_customer|>
<|BOT|>This is the receipt proving that the amount was returned to the bank The amount has already been refunded through Fawry to the bank You must follow up through the bank s customer service and confirm the duration of the refund to the account Contact me through the bank<|end_BOT|>
<|BOT|>https cdn livechat files com api file lc att 14947191 370fa9fadf1cb82f62717bb21c44500c image png<|end_BOT|>
<|BOT|>Has the information been fully explained to you or is there any other information that we can help you with<|end_BOT|>
<|customer|>Okay I will check with my bank thank you for your help<|end_customer|>
<|BOT|>Thank you very much for your kindness dear friend and I hope I was able to help you sufficiently We hope that we will meet your expectations by answering your inquiry and helping you solve your problem Through the My Fawry section we appeal to you if you use the My Fawry website it will be suspended starting from 10 1 2023 and the application will be used instead during the period of completion of the update<|end_BOT|>
<|BOT|>We are happy to contact you today and we wish you a happy day We are certainly interested in knowing your opinion and for this reason we will refer you to evaluate the conversation and the level of service provided<|end_BOT|>
