<|BOT|>مساء الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|BOT|>ازاي اقدر اساعد حضرتك ؟<|end_BOT|>
<|customer|>Hi abdo<|end_customer|>
<|BOT|>hello<|end_BOT|>
<|customer|>I have raised a complain and got a text to say reach out on chat<|end_customer|>
<|customer|>It s regarding a bill I paid and showing success but not removed from the due bills<|end_customer|>
<|BOT|>Give me a moment I ll check on that for you<|end_BOT|>
<|customer|>Sure<|end_customer|>
<|customer|>The invoice amount was 299 and after the fawry fee it s the 305 this was paid on the 3rd of August yet still not removed from due bills<|end_customer|>
<|BOT|>okay<|end_BOT|>
<|BOT|>sorry for late<|end_BOT|>
<|customer|>No worries as long as it gets resolved I m ok with that<|end_customer|>
<|BOT|>thanks<|end_BOT|>
<|BOT|>thanks<|end_BOT|>
<|BOT|>https cdn livechat files com api file lc att 14947191 f32d9b438e90f79c32f4f8aeed705094 image png<|end_BOT|>
<|BOT|>successful transaction<|end_BOT|>
<|customer|>Yes this is what shows on the transaction history so can you make sure it s removed from my due bills please<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 d38d56508b0708104faa1c9913e1e8c Screenshot 2023 08 08 12 45 23 262 com fawry myfawry jpg<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 30cf077c55433c7485d1f29aee7c1aca Screenshot 2023 08 08 12 47 35 400 com fawry myfawry edit jpg<|end_customer|>
<|BOT|>remove service from quick pay<|end_BOT|>
<|customer|>I did and when it was added still showed I have a bill to pay<|end_customer|>
<|BOT|>try this steps<|end_BOT|>
<|BOT|>To solve your issue you can follow the below steps Go to the Mobile setting choose my fawry app click in storage click on clear cache Then try to log in again to your account<|end_BOT|>
<|customer|>Did that just now and still showing<|end_customer|>
<|BOT|>okay delete service from quick pay and Try throughout the day<|end_BOT|>
<|customer|>I did that yesterday and nothing changed<|end_customer|>
<|customer|>So we have one of 2 options either you help clear the payment from your end or you refund me the amount I already paid so I pay it again<|end_customer|>
<|BOT|>remove bill through the service provider not from my side<|end_BOT|>
<|customer|>So please contact them and support with this as I paid fawry for that<|end_customer|>
<|BOT|>i cannot do this i am sorry<|end_BOT|>
<|customer|>Then please find a manager that can do so<|end_customer|>
<|BOT|>you can contact them to remove bill through them<|end_BOT|>
<|customer|>As I expect the resolution from fawry<|end_customer|>
<|customer|>Please get a manager to call me as I don t accept this service that is being provided<|end_customer|>
<|customer|>And that you are unable to resolve the issue and even the soultions offered did t help any way<|end_customer|>
<|BOT|>will contact you<|end_BOT|>
<|customer|>Thank you<|end_customer|>
<|BOT|>in an hour<|end_BOT|>
<|BOT|>You re welcome any time<|end_BOT|>
<|BOT|>Any Further inquiries can I help you with<|end_BOT|>
<|customer|>No thanks<|end_customer|>
<|customer|>Have a good day and sorry for this as I have been chasing since the 3rd<|end_customer|>
<|BOT|>We are glad that you are contacting us today and we wish you a happy day You will be transferred to a survey to evaluate my personal performance so Please give us your opinion<|end_BOT|>
