<|BOT|>صباح الخير يا فندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه ازاي اقدر اساعد حضرتك ؟<|end_BOT|>
<|customer|>I can t pay my bills<|end_customer|>
<|BOT|>Can you show us a picture of the error that appears to you<|end_BOT|>
<|customer|>I have to leave the chat and try again to get a screenshot<|end_customer|>
<|customer|>it says something like disabled and contact the customer services<|end_customer|>
<|BOT|>please give me your number and email<|end_BOT|>
<|customer|>01002669377<|end_customer|>
<|customer|>amr hammad hotmail co uk<|end_customer|>
<|BOT|>oky<|end_BOT|>
<|BOT|>Can you specify the name of the bank And the type of card debit or credit And the last four digits of the credit card and registered email<|end_BOT|>
<|customer|>CIB<|end_customer|>
<|BOT|>oky<|end_BOT|>
<|customer|>2141<|end_customer|>
<|customer|>debit<|end_customer|>
<|BOT|>oky<|end_BOT|>
<|BOT|>There is another card please clarify its data<|end_BOT|>
<|customer|>yes there s one from NBE but not the one I use currently<|end_customer|>
<|customer|>Ahly bank<|end_customer|>
<|BOT|>oky<|end_BOT|>
<|BOT|>And the last four digits of the credit card<|end_BOT|>
<|customer|>both cards are debit not credit<|end_customer|>
<|customer|>i don t have the ahly one with me now<|end_customer|>
<|customer|>i have to leave the chat to get its info<|end_customer|>
<|customer|>there was an old CIB card one and it was removed from the system and I registered a new one<|end_customer|>
<|BOT|>oky<|end_BOT|>
<|customer|>with last 4 digits 2141<|end_customer|>
<|customer|>that s the one I m trying to do the payment through<|end_customer|>
<|BOT|>My card is logged in to know the cards added to your account<|end_BOT|>
<|customer|>ok<|end_customer|>
<|customer|>can we have a call instead of chat<|end_customer|>
<|BOT|>iam with you in chat<|end_BOT|>
<|BOT|>and still waiting you<|end_BOT|>
<|customer|>you re waiting for what You said you logged in to get the cards added to my account Correct<|end_customer|>
<|customer|>so I m waiting for the issue to be solved<|end_customer|>
<|customer|>and I can pay my bills<|end_customer|>
<|BOT|>There is another card please clarify its data<|end_BOT|>
<|customer|>the Ahly one<|end_customer|>
<|BOT|>another one<|end_BOT|>
<|customer|>yes I told you there re two cards on your system now CIB NBE<|end_customer|>
<|customer|>The one I have issue with is the CIB<|end_customer|>
<|customer|>I don t have the NBE with me now<|end_customer|>
<|customer|>to get its last 4 digits I have to leave the chat<|end_customer|>
<|BOT|>When entering the application then my cards the added cards will be known<|end_BOT|>
<|customer|>Yes<|end_customer|>
<|BOT|>oky<|end_BOT|>
<|BOT|>And the last four digits of the credit card<|end_BOT|>
<|customer|>But I have to leave the chat to get the info<|end_customer|>
<|customer|>Got it<|end_customer|>
<|BOT|>You can click on this sign at the top of the chat and the chat will be completed<|end_BOT|>
<|customer|>https cdn livechat files com api file lc att 14947191 9f2be2cba1f77181ac95ee9342f77f9c B868F417 0AE1 4FBA 8D81 472A71AFF704 png<|end_customer|>
<|BOT|>yes<|end_BOT|>
<|BOT|>oky<|end_BOT|>
<|customer|>7603<|end_customer|>
<|BOT|>wait me please<|end_BOT|>
<|customer|>Ok<|end_customer|>
<|BOT|>oky<|end_BOT|>
<|BOT|>sorry wait me plesae<|end_BOT|>
<|BOT|>one miunt<|end_BOT|>
<|BOT|>Your account has been successfully activated and now it does not have any problems and the payment will be completed successfully Follow these steps and the matter will be resolved Go to phone settings then applications then choose My Instant The application will be activated The background app refresh service is activated And if it is activated you can close it and reactivate it Then you can try again and the payment will be successful then Log out and log in again then Try to pay again and the payment will be successful<|end_BOT|>
<|BOT|>Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|customer|>Will try and let you know<|end_customer|>
<|BOT|>oky<|end_BOT|>
<|customer|>thank u<|end_customer|>
<|BOT|>We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
