<|BOT|>مساء الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|BOT|>ازاي اقدر اساعد حضرتك ؟<|end_BOT|>
<|customer|>Good morning<|end_customer|>
<|customer|>any news for omar khayrat refund<|end_customer|>
<|BOT|>I am very sorry for any problem you are facing so far there is no refund for the party<|end_BOT|>
<|customer|>What do u mean by there is no refund<|end_customer|>
<|BOT|>So far no refund has been determined But it will already be refunded<|end_BOT|>
<|customer|>Great so when should we expect<|end_customer|>
<|BOT|>You can follow up with us to inquire about the return date<|end_BOT|>
<|customer|>Well this is the 4th follow up day with u<|end_customer|>
<|customer|>If u could check with a manager plz when should we expect an update<|end_customer|>
<|BOT|>Unfortunately until now there is no information about the recovery The matter has already been clarified to the administration and the matter will be resolved as soon as possible<|end_BOT|>
<|customer|>It has been 4 days already so when This is my question<|end_customer|>
<|customer|>Ticketmall is the side responsabile for the refund am i correct<|end_customer|>
<|BOT|>YES<|end_BOT|>
<|customer|>Great so why u do delay the refund<|end_customer|>
<|customer|>it s u who collected the money and is u who will refund so what 4 days and no refund<|end_customer|>
<|BOT|>The matter has been clarified to management to resolve the matter as soon as possible<|end_BOT|>
<|BOT|>Is there any other inquiry<|end_BOT|>
<|customer|>Well u did nt answer my question<|end_customer|>
<|customer|>i am asking why 4 days and no refund Why that delay<|end_customer|>
<|BOT|>The relevant department has been notified and we are waiting for a response from them Please follow up with us in the coming days In order to clarify for you the response of the department concerned with the date and method of recovery<|end_BOT|>
<|customer|>I need a call back from the managment plz<|end_customer|>
<|customer|>when can i expect the call<|end_customer|>
<|BOT|>Communicate with the administration through us You can follow up through chat to help<|end_BOT|>
<|customer|>i m not satisfied with the chat as it has been 4 days with the same robotic answer thats why i need a call back from a manager isn t it my right<|end_customer|>
<|BOT|>I apologize to you very much Of course I understand that you are upset and through me the matter will be clarified to the administration as well to resolve the matter as soon as possible<|end_BOT|>
<|customer|>Well i need a call back from a manager<|end_customer|>
<|customer|>i need an escalation ticket<|end_customer|>
<|customer|>i need to know what actions do u take not only to wait and follow up with u daily like idiot<|end_customer|>
<|BOT|>The matter has been escalated to the concerned department the problem has been clarified and the matter is already being resolved<|end_BOT|>
<|customer|>Well where is the answer of my request Why u do ignore my request Dont u respect me<|end_customer|>
<|customer|>i asked twice and u answer a robotic answer no related to my request<|end_customer|>
<|BOT|>It has already been answered by explaining the action that was taken to solve the matter<|end_BOT|>
<|customer|>No<|end_customer|>
<|customer|>i asked for a call back from a manager<|end_customer|>
<|customer|>i need a call back from a manager<|end_customer|>
<|customer|>i need a call back from a manager<|end_customer|>
<|BOT|>Give me a second I will check and get back to you<|end_BOT|>
<|customer|>Thx<|end_customer|>
<|BOT|>Forgiveness is my duty<|end_BOT|>
<|customer|><|end_customer|>
<|BOT|>Give me a second I will check and get back to you<|end_BOT|>
<|customer|>sure take ur time thx<|end_customer|>
<|BOT|>Please follow up with us until the relevant department responds because Friday and Saturday are off working days<|end_BOT|>
<|customer|>My god I asked for a manager call back<|end_customer|>
<|customer|>should i follow up for a manager call back as well<|end_customer|>
<|customer|><|end_customer|>
<|BOT|>Unfortunately Friday and Saturday are off according to the department concerned with recovery<|end_BOT|>
<|customer|>ok but ur manager do work right<|end_customer|>
<|customer|>or also no manager in duty today for ur department<|end_customer|>
<|customer|>did u asked u manage to call me back and he or she refused and told u the above answers only<|end_customer|>
<|BOT|>At your command communication will take place throughout the day<|end_BOT|>
<|BOT|>Is there any other inquiry<|end_BOT|>
<|customer|>Well so i ll receive a call today<|end_customer|>
<|BOT|>YES<|end_BOT|>
<|customer|>well to which phone number they will call U did not even take my number nor recheck it with me<|end_customer|>
<|BOT|>On the number that was indicated at the beginning of the chat 011807119<|end_BOT|>
<|customer|>great<|end_customer|>
<|customer|>any window of time<|end_customer|>
<|customer|>or it is like inshallah they will call u<|end_customer|>
<|BOT|>Throughout the day you will be contacted<|end_BOT|>
<|customer|>Well my question is any window of time plz<|end_customer|>
<|customer|>is like they will call y between 1 3 pm as example<|end_customer|>
<|customer|>but through the day it mean till midnight which is not possible<|end_customer|>
<|customer|>i need a window of time so i ll make myself free to get ur call<|end_customer|>
<|BOT|>Of course not regret communication will take place before 5 pm<|end_BOT|>
<|BOT|>Is there any other inquiry<|end_BOT|>
<|customer|>great<|end_customer|>
<|customer|>thx and sorry for the long chat<|end_customer|>
<|customer|>thx Mennatalla<|end_customer|>
<|BOT|>Forgiveness is my duty<|end_BOT|>
<|BOT|>Pardon is here to help you Thank you for trusting Tickets Mall We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
