<|BOT|>مساء الخير حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه ازاي اقدر اساعد حضرتك ؟<|end_BOT|>
<|customer|>i can t activate my credit card<|end_customer|>
<|customer|>it wants me to write an amount to be deducted by fawry and it refuses any amount i write<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 5fdb4c3353405c75281b23ae0d5f7ed4 image png<|end_customer|>
<|BOT|>Adding is done through the application only and it is not possible to add through the My Immediate application The card is added by logging in Portfolio Choose the sign Write the card data correctly then write the OTP code sent through the bank<|end_BOT|>
<|BOT|>Adding is done through the application only and it is not possible to add through the My fawry application The card is added by logging in Portfolio Choose the sign Write the card data correctly then write the OTP code sent through the bank<|end_BOT|>
<|customer|>the application doesn t work<|end_customer|>
<|customer|>wheenver i open it it crashes<|end_customer|>
<|customer|>once i login in it crashes and closes immediately<|end_customer|>
<|customer|>and when i try to open it again it redirects me to the login page again<|end_customer|>
<|BOT|>Reinstall the application again and access it and the matter will be resolved<|end_BOT|>
<|customer|>i ve been trying to login for days and it still does the same thing i can t use it<|end_customer|>
<|customer|>i changed my mobile device to a new one and migrated all of the apps to the new one and since then the app hasn t been working<|end_customer|>
<|BOT|>Can you show us a picture of the error that appears to you<|end_BOT|>
<|customer|>no error appears the application closes suddenly after logging in<|end_customer|>
<|customer|>it shows my profile and 1 second after that it closes<|end_customer|>
<|BOT|>oky<|end_BOT|>
<|BOT|>Reinstall the application again and access it and the matter will be resolved<|end_BOT|>
<|BOT|>Take these steps and you are with me Knowing that the My Fawry website will be closed starting from the 1st of October<|end_BOT|>
<|customer|>ok i did it<|end_customer|>
<|customer|>the application is working now but i can t use my credit card or delete it<|end_customer|>
<|customer|>it doesn t appear in the payment methods<|end_customer|>
<|customer|>and when i try to add it it asks me if i want to update it i say ok and write the otp requested then it tells me that it failed<|end_customer|>
<|BOT|>The card is added by logging in Portfolio Choose the sign Write the card data correctly then write the OTP code sent through the bank<|end_BOT|>
<|customer|>i did that<|end_customer|>
<|BOT|>Possible last 4 digits of the card to be added<|end_BOT|>
<|customer|>what<|end_customer|>
<|BOT|>the last four digits of the credit card<|end_BOT|>
<|customer|>3532<|end_customer|>
<|BOT|>iam waiting you<|end_BOT|>
<|customer|>that s what happens when i try to add the card i choose ok then write the card data<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 792515483cb49a30a4e0b4f695bc6dc4 image png<|end_customer|>
<|customer|>and after entering the otp recieved that s what happens<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 273a9f6fd0ef07d1b9c5186b2837f27c image png<|end_customer|>
<|BOT|>Your card is blocked The card must be scanned by entering the application then choosing the card and scanning it Then try adding again The card is added by logging in Portfolio Choose the sign Write the card data correctly then write the OTP code sent through the bank If it is not added successfully after scanning it will be added after 7 working days These are the rules and instructions of the administration<|end_BOT|>
<|customer|>why is it blocked<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 920cff6d1f9f322793d8613e07a4911 image png<|end_customer|>
<|customer|>i can t even remove it<|end_customer|>
<|BOT|>The survey takes place at another time of the day<|end_BOT|>
<|customer|>which survey<|end_customer|>
<|BOT|>The deleted takes place at another time of the day<|end_BOT|>
<|customer|>i tried scanning the card and entered the otp and it still gives the same error<|end_customer|>
<|customer|>when<|end_customer|>
<|BOT|>the scaning is made the card blocked<|end_BOT|>
<|customer|>when can i delete it<|end_customer|>
<|customer|>why you just told me to scan it<|end_customer|>
<|customer|>https cdn livechat files com api file lc att 14947191 fc741e3f1da3abb7288f39be00c2b865 image png<|end_customer|>
<|BOT|>I told you Your Honor through these steps The card is added by logging in Portfolio Choose the sign Write the card data correctly then write the OTP code sent through the bank<|end_BOT|>
<|customer|>i tried writing the card data and scanning it also<|end_customer|>
<|customer|>both won t work<|end_customer|>
<|BOT|>The card is now blocked It will be deleted at another time during the day and then added again<|end_BOT|>
<|customer|>when will it be deleted<|end_customer|>
<|BOT|>It is possible to try at 6 pm by deleted the card<|end_BOT|>
<|customer|>and how would i solve this problem i have to pay my due bills or there will be an interest for being late<|end_customer|>
<|customer|>do you want me to try to delete it again at 6 pm<|end_customer|>
<|BOT|>yes<|end_BOT|>
<|customer|>and when i delete it and try to add it again will it work or the card would still be blocked<|end_customer|>
<|BOT|>it will work<|end_BOT|>
<|customer|>ok<|end_customer|>
<|customer|>thanks<|end_customer|>
<|BOT|>Pardon is here to help you Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|customer|>no thanks<|end_customer|>
<|BOT|>We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
