<|BOT|>مساء الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|BOT|>ازاي اقدر اساعد حضرتك ؟<|end_BOT|>
<|customer|>When I reach the payment stage I enter the card info but I get a message card already exist and when I press ok it return me to the card info again<|end_customer|>
<|customer|>And the transaction is not done<|end_customer|>
<|customer|>I tried more than 10 times with the same issue<|end_customer|>
<|BOT|>You can show us the mobile number or the registered e mail of the order<|end_BOT|>
<|customer|>Which mobile number<|end_customer|>
<|BOT|>Can you clarify whether the data recorded before the start of the conversation is the same as your account data on My Immediate 0128873211<|end_BOT|>
<|customer|>Yes<|end_customer|>
<|customer|><|end_customer|>
<|customer|>I tried to charge a Vodafone number<|end_customer|>
<|BOT|>This error indicates that the card is added to another account The card must be deleted from the other account in order for it to be added to this account<|end_BOT|>
<|customer|>I don t remember the other account<|end_customer|>
<|customer|>what shall I do<|end_customer|>
<|BOT|>Can you copy the error without the card information and the last 4 digits of the card And a complaint will be made about it<|end_BOT|>
<|customer|>You mean a screen shot<|end_customer|>
<|BOT|>A copy of the error in order to review the matter with the relevant department<|end_BOT|>
<|BOT|>Waiting for you<|end_BOT|>
<|customer|>https cdn livechat files com api file lc att 14947191 bc144d013a044a1a46c63592f4f33dd0 IMG 3808 jpeg<|end_customer|>
<|BOT|>The name of the bank and type of card<|end_BOT|>
<|customer|>1015 is the last 4 digits<|end_customer|>
<|BOT|>The name of the bank and type of card<|end_BOT|>
<|customer|>CIB<|end_customer|>
<|customer|>credit card<|end_customer|>
<|customer|>master card<|end_customer|>
<|BOT|>All right the complaint will be raised and a response will be made after 24 working hours<|end_BOT|>
<|customer|>What they may do<|end_customer|>
<|BOT|>A complaint will be submitted to you to solve the problem through the relevant department<|end_BOT|>
<|customer|>Any solution for the charge now<|end_customer|>
<|customer|>There is no other option other than waiting<|end_customer|>
<|BOT|>I apologize for your honor you must send to the administration and a response will be made after 24 working hours<|end_BOT|>
<|customer|>Ok<|end_customer|>
<|customer|>Thanks Muhammad<|end_customer|>
<|BOT|>We are glad that you are contacting us today and we wish you a happy day Of course we are interested in knowing your opinion and for this reason you will be transferred to evaluate the conversation and the level of service provided<|end_BOT|>
