<|BOT|>مساء الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|BOT|>ازاي اقدر اساعد حضرتك ؟<|end_BOT|>
<|customer|>I can t add my card to pay the bills<|end_customer|>
<|customer|>It says I can t enroll in 3D service<|end_customer|>
<|BOT|>Give me a second I will check and get back to you<|end_BOT|>
<|customer|>Ok<|end_customer|>
<|BOT|>To solve your issue you can follow the below steps Go to the App setting click on clear cache Then try to log in again to your account<|end_BOT|>
<|customer|>There is no clear cache in my fawry application<|end_customer|>
<|BOT|>can you enter storage<|end_BOT|>
<|customer|>In your application there is nothing like that in the settings menu<|end_customer|>
<|customer|>Myfawry doesn t have these in the settings menu<|end_customer|>
<|BOT|>go to your mobile settings<|end_BOT|>
<|BOT|>then apps<|end_BOT|>
<|BOT|>and clear cache for my fawry<|end_BOT|>
<|BOT|>If the problem persists you can contact the bank to activate the 3D secure<|end_BOT|>
<|customer|>I cleared the cache<|end_customer|>
<|BOT|>okau<|end_BOT|>
<|BOT|>okay<|end_BOT|>
<|customer|>What is 3D secure<|end_customer|>
<|BOT|>3D Secure is a free fraud protection service that helps you against unauthorized use of your credit card Egypt when you shop online at participating merchants This system allows you to enter a six digit confirmation word that the bank sends to you via an SMS known as the 3D Security Code<|end_BOT|>
<|customer|>I didn t have an issue before like that with another card from the same bank<|end_customer|>
<|customer|>Also I called the bank they said no issue on the card<|end_customer|>
<|BOT|>All right but this service is activated by the bank<|end_BOT|>
<|BOT|>you should call them<|end_BOT|>
<|BOT|>if you cleared the cache and the problem stills<|end_BOT|>
<|BOT|>are you with me<|end_BOT|>
<|customer|>I tried again but also the same issue<|end_customer|>
<|customer|>It keep deducting 1 egp every time from my bank account but it doesn t work<|end_customer|>
<|BOT|>okay<|end_BOT|>
<|customer|>I tried 4 times and you keep deducting money from my account<|end_customer|>
<|BOT|>The amount of the operation has been refunded to your account through Fawry and your amount will appear in the account Your bank account is in a period ranging from 5 days to 45 working days The period varies from one bank to another according to the bank s refund policy<|end_BOT|>
<|customer|>But still it didn t accept the card<|end_customer|>
<|BOT|>call the bank to activate the 3d secure<|end_BOT|>
<|customer|>Ok I will call them again<|end_customer|>
<|BOT|>Any Further inquiries can I help you with<|end_BOT|>
<|customer|>No thanks<|end_customer|>
<|BOT|>Since we have not received any response from you at the moment the conversation will now be terminated to help customers who are currently on the waiting list Thank you for contacting us<|end_BOT|>
