<|BOT|>مساء الخير يافندم حرصا منا علي تقديم خدمه افضل لحضرتك برجاء تقييم مستوي الخدمه وترك التعليق الخاص بك في نهايه المحادثه<|end_BOT|>
<|BOT|>ازاي اقدر اساعد حضرتك ؟<|end_BOT|>
<|customer|>English please<|end_customer|>
<|customer|>And thank you<|end_customer|>
<|BOT|>Can you clarify your inquiry for us so that we can help you<|end_BOT|>
<|customer|>Sure thanks<|end_customer|>
<|customer|>I want to change the<|end_customer|>
<|BOT|>No problim<|end_BOT|>
<|customer|>phone number associated with my account<|end_customer|>
<|customer|>Is that possible<|end_customer|>
<|BOT|>The first and last name and email can only be changed from the site It cannot be changed Mobile gender or date of birth<|end_BOT|>
<|customer|>okay no worries then<|end_customer|>
<|customer|>can I ask another question<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|customer|>does the phone number associated with my account require me to use it for any correspondence purposes or processes on this app<|end_customer|>
<|BOT|>My Fawry application is a payment method only it is not available to transfer funds through it or receive funds<|end_BOT|>
<|customer|>that is fine<|end_customer|>
<|customer|>but that wasn t my question<|end_customer|>
<|customer|>my question is<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|customer|>if I want to use this app to transfer or receive funds<|end_customer|>
<|customer|>do i need to use the phone number associated with my account in any way<|end_customer|>
<|customer|>Say for a confirmation code or text message<|end_customer|>
<|customer|>Or is everything done through this app only<|end_customer|>
<|BOT|>Transferring money from the application is not available or charging the application<|end_BOT|>
<|customer|>No that s not what I am saying<|end_customer|>
<|customer|>again I just want to know if the phone number associated with my fawry account has to be used in order to transfer through or receive funds from the app itself<|end_customer|>
<|customer|>because that phone numbers sim is not in my any of my phones anymore<|end_customer|>
<|customer|>it is in a modem I use for internet on the go<|end_customer|>
<|customer|>so I cannot receive messages on it or calls or codes anymore like before<|end_customer|>
<|customer|>so again do i need that phone number in order to transfer or receive funds through the app<|end_customer|>
<|BOT|>Moments in progress<|end_BOT|>
<|customer|>Okay no worries<|end_customer|>
<|BOT|>Thank you<|end_BOT|>
<|customer|>You re welcome<|end_customer|>
<|BOT|>All right in this case it is best if the number is not available to create a new account with a new phone number to use and to be available with you always<|end_BOT|>
<|customer|>I see so I have to use my new phone number with cellular service to create a new account on the app to use<|end_customer|>
<|customer|>can I use the same email for it or does it also need to be a new email<|end_customer|>
<|BOT|>Delete the old account to use the same email on the new account<|end_BOT|>
<|customer|>Oh okay so I would need to use a new email as well then<|end_customer|>
<|customer|>no worries<|end_customer|>
<|customer|>Okay one more question please<|end_customer|>
<|customer|>thank you for your patience and my apologies<|end_customer|>
<|customer|>but I have one last question<|end_customer|>
<|BOT|>Has the information been fully clarified to you or is there any other information we can help you with<|end_BOT|>
<|BOT|>no problim with you<|end_BOT|>
<|customer|>I have one more question<|end_customer|>
<|BOT|>ok<|end_BOT|>
<|customer|>I have someones vodafone Cash number that I want to use to send money to<|end_customer|>
<|customer|>i want to use my canadian credit card to do so<|end_customer|>
<|BOT|>Unfortunately it is not possible to charge the application or transfer funds from the application<|end_BOT|>
<|customer|>can i use the app for this or do I have to find a fawry machine<|end_customer|>
<|customer|>Okay so I have to find a fawry machine<|end_customer|>
<|BOT|>yes<|end_BOT|>
<|BOT|>In order for the deposit to be made to the wallet through an immediate machine<|end_BOT|>
<|customer|>Okay and those are available at smaller supermarkets correct<|end_customer|>
<|BOT|>Yes available<|end_BOT|>
<|customer|>Or koshks in general with the fawry sign<|end_customer|>
<|BOT|>yes<|end_BOT|>
<|customer|>That how I can transfer the money from my card to the vodafone cash number<|end_customer|>
<|customer|>That s<|end_customer|>
<|BOT|>Unfortunately the wallet must be deposited from the outlets in cash only<|end_BOT|>
<|customer|>then how do I use my card<|end_customer|>
<|BOT|>It is not possible to transfer from the prepaid card to Vodafone Cash through Fawry<|end_BOT|>
<|customer|>It is not a prepaid card<|end_customer|>
<|BOT|>You must withdraw the amount and then pay for the transfer<|end_BOT|>
<|customer|>it is an international credit card<|end_customer|>
<|customer|>not a prepaid card<|end_customer|>
<|customer|>it s not a debit card<|end_customer|>
<|customer|>it is not prepaid<|end_customer|>
<|BOT|>Unfortunately not available<|end_BOT|>
<|customer|>Okay thanks<|end_customer|>
