This reference book is authored by two of the most respected ITIL trainers – Helen Morris, and Liz Gallacher. It elucidates the ITIL lifecycle modules in the simplest of ways that makes it quite easy to understand. There is a generous use of graphics, charts and illustrations which allow students to study on their own. The content is in a logical sequence and is elaborated with real-life examples & questions at the end of each chapter to facilitate understanding.
ປື້ມຄູ່ມືນີ້ແມ່ນຂຽນໂດຍສອງຄູຝຶກທີ່ ITIL ທີ່ເຄົາລົບທີ່ສຸດ - Helen Morris ແລະ Liz Gallacher. ມັນອະທິບາຍໂມດູນຊີວິດ ITIL ໃນແບບງ່າຍໆທີ່ເຮັດໃຫ້ມັນງ່າຍຕໍ່ການເຂົ້າໃຈ. ມີການນໍາໃຊ້ກາຟິກ, ຕາຕະລາງແລະຮູບພາບທີ່ສະຫລາດທີ່ຊ່ວຍໃຫ້ນັກຮຽນສາມາດສຶກສາເອງໄດ້. ເນື້ອໃນແມ່ນຢູ່ໃນລໍາດັບຢ່າງມີເຫດຜົນແລະຖືກອະທິບາຍດ້ວຍຕົວຢ່າງທີ່ແທ້ຈິງແລະຄໍາຖາມຢູ່ໃນຕອນທ້າຍຂອງແຕ່ລະພາກເພື່ອສ້າງຄວາມເຂົ້າໃຈ.