By 2016, 89% of companies expect to compete mostly on the basis of customer experience, versus 36% four years ago.
ໃນປີ 2016, 89% ຂອງບໍລິສັດຄາດວ່າຈະແຂ່ງຂັນບົນພື້ນຖານຂອງປະສົບການຂອງລູກຄ້າ, ເມື່ອທຽບໃສ່ 36% ໃນສີ່ປີກ່ອນ.