"We think of persuasive people as good talkers, but maybe they're also observing the decision-making process," he says.
"ພວກເຮົາຄິດວ່າຂອງປະຊາຊົນ persuasive ເປັນ talkers ດີ, ແຕ່ວ່າບາງທີພວກເຂົາເຈົ້າກໍາລັງກໍ່ການສັງເກດເບິ່ງຂະບວນການຕັດສິນໃຈ," ລາວ ເວົ້າ.