Based on processes, ISO/IEC20000 is an internationally recognized standard for IT Service Management that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS.
ອີງຕາມຂະບວນການ, ISO / IEC20000 ເປັນມາດຕະຖານທີ່ຮັບຮູ້ທົ່ວໂລກ IT Service Management ທີ່ກໍານົດເງື່ອນໄຂສໍາລັບຜູ້ໃຫ້ບໍລິການເພື່ອວາງແຜນ, ສ້າງ, ປະຕິບັດ, ດໍາເນີນການ, ຕິດຕາມ, ກວດເບິ່ງ, ຮັກສາແລະປັບປຸງ SMS.