The answers were not really encouraging: 32% of the surveyed people said that companies are paying 'less attention to providing good customer service' compared to 2011 (26%).
ຄໍາ ຕອບບໍ່ໄດ້ໃຫ້ ກໍາ ລັງໃຈແທ້ໆ: 32% ຂອງປະຊາຊົນທີ່ຖືກ ສໍາ ຫຼວດກ່າວວ່າບໍລິສັດ ກໍາ ລັງເອົາໃຈໃສ່ໃນການໃຫ້ບໍລິການລູກຄ້າທີ່ດີ 'ທຽບກັບ 2011 (26%).