1. In a digital medium environment including a computing device having a service provider that collects information for improving a user's document interaction, a method implemented by the computing device, the method comprising: receiving crowd-sourced information regarding document interaction by multiple users interacting with a document that has a document ID, the crowd-sourced information pertaining to settings or tools that are used by the multiple users on the document and including device characteristics associated with devices used to interact with the document; storing the crowd-sourced information in a data structure that identifies, for individual device types based on the device characteristics, settings or tools that were used to interact with the document; receiving, from a user computing device, a communication that includes a document ID and one or more device characteristics associated with the user computing device; based on the document ID and the one or more device characteristics, ascertaining, for a corresponding device type, one or more of settings or tools that are used by the multiple users from the multiple users' interaction patterns with the document; and causing the ascertained one or more of settings or tools to be automatically exposed by way of a document viewing application executing on the user computing device.