1. A method of processing a travel-related package request from a customer comprising: receiving customer information from a customer; storing the customer information in a database; sending a notification to an agent via email, the notification including a link to a website, wherein the agent can access package request details by navigating to the link; sending periodic re-notifications to the agent if the agent fails to respond within a first predetermined period of time; displaying on the website the package request details to the agent; receiving via the website a response to the email from the agent; storing in the database the response from the agent; sending to the customer notification of the response from the agent; sending a re-notification to the customer if the customer fails to respond within a second predetermined period of time; displaying to the customer a package quotation based on the response from the agent; receiving a response from the customer indicating one of an acceptance or a rejection; and upon acceptance, sending an email to the agent with details of customer acceptance.