1. A method for a contact center to provide information to one or more users in response to one or more inquiries from the one or more users, the method comprising: accessing, using at least one client adaptor, at least one agent group comprising at least one agent having knowledge regarding the one or more inquiries, wherein the at least one agent group has pre-existing communications infrastructure that is accessed by a computing platform of the contact center using the at least one client adaptor; and responding, by the at least one agent and using the at least one client adaptor, to the one or more inquiries; wherein the at least one agent group comprises a dynamic pool of a plurality of agents, at least a first one of the plurality of agents being associated with the contact center and at least a second one of the plurality of agents being associated with an entity other than the contact center.