1. A system for routing an electronic mail (e-mail) to one of a plurality of support persons in a processing center, each of said support persons having a specific skill set from a variety of possible skill sets, the system comprising: an e-mail server adapted to receive said e-mail from a sender; an information extractor for extracting information from said e-mail; a router; and a database accessible to the router and storing skill sets of said support persons; wherein said router selects said one of a plurality of support persons by matching stored information about said specific skill sets with portions of extracted information from said e-mail and routes said e-mail to one of the plurality of said support persons.