1. A method of monitoring service transition and delivery processes, comprising: generating, by a computer processor, a service engagement map based on data collected associated with the service transition and delivery processes, the service engagement map comprising a collection of artifacts in relation with one another that are relevant to the service transition and delivery processes; refining, by the computer processor, the service engagement map iteratively by discovering additional data associated with the service transition and delivery processes and updating the service engagement map according to the additional data; computing, by the computer processor, engagement metrics based on the service engagement map; and presenting, by the computer processor, the computed engagement metrics.