1. A method comprising: detecting a connection with a mobile device at an equipment interface; in response to detection of the connection, causing, at least in part, retrieval of a unique hardware identifier associated with the mobile device; causing, at least in part, transmission of a request for a service status of the mobile device to a service platform, the request specifying the unique hardware identifier to the service platform; receiving a service status of the mobile device from the service platform, the service status being based on the unique hardware identifier; determining that the mobile device is eligible for a service based on the service status; and initiating presentation of a visual indicator of the eligibility for the service based on the determination.