1. A computer-implemented method, comprising: receiving user input, the user input identifying one or more rules, each of the one or more rules relating one or more computer system symptoms to one or more computer system conditions; receiving feedback data from a plurality of client agents running on a plurality of client computer systems, the feedback data including data on the one or more symptoms in the client computer systems for each of the one or more rules and on the one or more conditions in the client computer systems for each of the one or more rules; analyzing the feedback data to produce correlation information for each of the one or more rules, the correlation information quantifying a degree of correlation between the one or more symptoms and the one or more conditions related by each of the one or more rules; generating computer support information derived from at least one of the one or more rules; and altering types of feedback data collected from the plurality of client agents, the alteration being based on the correlation information.