1. A concept-service component of a content-search-service system, the concept-service component comprising: a resource-acquisition component that receives, as input, a content ID and search query, and uses the content ID to retrieve a category ID, ontology, vocabulary, and a transcript; a search-query processor that receives a search query and corrects and linguistically normalizes terms and/or phrases within the search query; and a transcript-scorer that uses the linguistically normalized terms and phrases to process the transcript to assign ontology-based scores to terms and/or phrases in the transcript.