1. A method, comprising: receiving, by a server device, information regarding a call center, the information including an interactive voice response (“IVR”) menu configuration that includes: contact information for a plurality of contacts associated with the call center, and audible options to place a call to the plurality of contacts via the contact information for the plurality of contacts; parsing, by the server device, the IVR menu configuration to generate a graphical user interface (“GUI”) menu configuration, the GUI menu configuration comprising one or more visual selectable options that correspond to one or more of the audible options, wherein a selection of a particular one of the visual selectable options causes a call to be placed to a particular contact that is associated with the particular visual selectable option; and storing or outputting, by the server device, the GUI menu configuration.