1. An infrastructure support optimization system comprising: a processor; an authorization module coupled to the processor to: verify a user, based on authorization rules, to provide access to the user to one or more infrastructure elements from among a plurality of infrastructure elements; an integration module coupled to the processor to: obtain ticket attribute data from a ticketing system, based on the verification, wherein the ticket attribute data comprises a plurality of attributes associated with a ticket to be resolved by the user, and wherein the ticket is indicative of an issue associated with an infrastructure element from among the one or more infrastructure elements; a support action assistance module coupled to the processor to: receive a support action, to be performed on the infrastructure element to resolve the ticket, wherein the support action comprises at least one of an operation including one or more steps to resolve the ticket, and a standard support service; and a log generation module coupled to the processor to: append the support action to an operation log, wherein each entry in the operation log includes information pertaining to support action performed by users on the plurality of infrastructure elements, and corresponding ticket attribute data.