1. A method for managing service issues within a wireless communication network, the method comprising: receiving one or more call detail records associated with a set of wireless communication devices of a wireless communication network; comparing a set of information within each of the one or more call detail records to a baseline statistical model, wherein the baseline statistical model identifies a normal operating state of the wireless communication network; and identifying, based on the comparing, at least one outlier call detail record in the one or more call detail records, wherein the at least one outlier call detail record indicates that at least one wireless communication device associated with the at least one outlier call detail record experienced one or more service issues.