1. A method for analyzing transcripts of conversation between at least two users, the method comprising: receiving input information from a first user via a voice call; creating conversational transcripts from the information received from the first user; selecting at least one defined situation from a list of defined situations; identifying the selected situation in the conversational transcripts; identifying a set of procedural sequences by comparing the at least one identified situation in the conversational transcripts with knowledge derived from a corpus of historical conversational transcripts; and providing the set of procedural sequences to the first user.