1. An apparatus comprising: a communications module that establishes a verbal communication between an automated attendant of a company and a customer through an electronic device in the possession of the customer; an identification module that receives an identifier, the identifier alerting one or more of the automated attendant and a computer system of the company that the customer has a customer profile stored electronically, the customer profile comprising information to identify the customer, the identifier received in conjunction with the verbal communication, the customer profile stored previous to the verbal communication, the identifier comprising an electronic data signal; an ID confirmation module that receives an identification confirmation in response to identifying information input by the customer matching the information to identify the customer in the customer profile, the identity of the customer being confirmed electronically; and a notification module that sends a message to the automated attendant indicating that the ID confirmation module received the identification confirmation, wherein at least a portion of said modules comprise one or more of hardware and executable code, the executable code stored on one or more non-transitory, tangible computer readable storage media.