1. An e-mail sorting and routing system, the system comprising: a web server for providing a web-site at which clients generate e-mail messages to a host organization, the web server being configured to determine the language in which the web-site is written and to append a meta-tag to each e-mail message that identifies that web-site language; and a response server configured to sort the e-mail messages by language through reference to the appended meta-tags.