1. A method of operating a system, the method comprising: a. in a server, crawling one or more external networks to identify an issue in the one or more external networks; b. in the server, determining the capabilities of the one or more external networks; c. in the server, crawling one or more internal networks to determine one or more experts on the issue; d. in the server, creating a social network of the one or more experts to address the issue; and e. in a server, creating a template for the social network, wherein the template comprises a response section for the one or more external networks based on a determined capability of the one or more external networks.