1. A method comprising the steps of: receiving a customized message for one of a plurality of domains at one of a plurality of servers of an on-demand services environment; storing the customized message on the on-demand services environment; receiving a request from a user device for content for the one of the plurality of domains at the one of the plurality of servers; providing an inquiry in response to the request via the one of the plurality of servers to a database service that includes an application server; receiving a notification from the database service when the application server is unavailable; and providing, via the one of the plurality of servers of the on-demand services environment, the customized message to the user device in response to the request when the application server is unavailable.