1. A computer-implemented method for conducting a communication, comprising: determining a context associated with a communication between a first participant and a second participant while the communication is occurring via a communication network, the second participant being located at a call center; determining an occurrence of a power failure at the call center that results in a failure of the communication; determining that a duration of the failure of the communication will exceed a threshold; in response to determining that the duration of the failure of the communication will exceed the threshold, instantiating a dormant path of the communication before the duration of the failure reaches the threshold and sending a notification of the failure of the communication to the first participant before the duration of the failure reaches the threshold; providing one or more options to the first participant to resume the communication, the one or more options being provided at least partially based on a resource availability inside the communication network and a resource availability outside the communication network; receiving a selection of an option of the one or more options from the first participant; and resuming the communication based, at least in part, on the selection and the context.