1. A system comprising: at least one processor; and memory storing instructions that, when executed by the at least one processor, cause the system to perform a set of operations, the set of operations comprising: receiving, as part of a conversation session, a message from a user device, wherein the conversation session is between a user of the user device and an electronic conversational agent; determining, based on the message and one or more factors associated with the conversation session, a behavior measure associated with the user; determining, based on analyzing the behavior measure in relation to one or more historical factors associated with a subset of other users of the electronic conversational agent, whether the user is exhibiting anomalous behavior; when it is determined that the user is exhibiting anomalous behavior, automatically adapting the electronic conversational agent based on the determined anomalous behavior; and continuing the conversation session based on the adapted electronic conversational agent.