1. A method, comprising: receiving, via an input module, information from a call session between a caller and an automated voice portal system via a communication network; monitoring caller interaction points accumulated during the call session; comparing, via a processing module, a sum of the caller interaction points accumulated during the call session with the automated voice portal system with a caller interaction threshold; and taking, via the processing module, one or more actions in response to the sum of the caller interaction points exceeds the caller interaction threshold.