1. A system for processing multi-modal communications, comprising: a call received into a call center via a telephone, wherein the call comprises an inquiry of incoming speech utterances from a caller; an automatic call distributor to assign the call to an agent within the call center; a speech-to-text generator to generate transcribed text by performing automatic speech recognition on the incoming speech utterances; a display to display the transcribed text to the agent; text messages separately received into the call center during the call from the caller via the telephone; a identification module to identify the text messages as originating from the caller of the call; and the display to display the text messages to the agent of the call.