1. A system for receiving customer communications from customers to take actions with respect to customer accounts, the system comprising: a memory device; and a processing device operatively coupled to the memory device, wherein the processing device is configured to execute computer-readable program code to: receive a request communication with a requested action from a customer to perform an action associated with a customer account; determine keywords within the request communication for the requested action; determine the keywords within the request communication for the customer account; determine a profile for the customer associated with the request communication; determine if the customer has authorization to take the requested action in the customer account; access the customer account; and take the action on the customer account based on the keywords within the request communication.