1. A method for capturing a user's view of an electronic screen having an error message in a health management application without showing private information of the user, the method comprising: receiving the error message from a web service responding to a request for a web page by the user; receiving an electronic file of the web page, where content of the electronic file is defined in accordance with a markup language and the markup language has predefined presentation semantics; identifying fields in the electronic file that are pre-tagged as private information; redacting values of the identified fields in the electronic file to create a redacted electronic file, where content of the redacted electronic file is defined in accordance with the markup language having predefined presentation semantics; and storing the error message, along with the redacted electronic file, in a data store.