1. A method of managing a contact at a contact center, comprising the steps of: (a) receiving a new contact; (b) determining an identifier which is indicative of the source of the new contact; (c) performing a comparison between said identifier and a stored record of other identifiers associated with other contacts which are currently active at the contact center; (d) identifying from said comparison another identifier indicative of a matching contact having a common source with the new contact; and (e) terminating at least one contact selected from said new contact and said matching contact.