1. A method for handling a plurality of customer inquiries in a plurality of different media types in a communication network, comprising: receiving said plurality of customer inquiries in said plurality of different media types, wherein said receiving comprises prioritizing each of said customer inquiries based on a service impact parameter into one of a plurality of priority queues within at least one queue; tracking a response time performance for said plurality of customer inquiries in said at least one queue; and sending an alarm to a network operator if said response time performance exceeds a predefined threshold on a per media type basis.