1. A method of resolving problems in a business process, the business process including a plurality of application programs that run on an Information Technology (IT) infrastructure having a plurality of IT components, the method comprising: generating a symptom that identifies a problem in the business process; identifying selected application programs in the plurality of application programs and/or selected IT components in the IT infrastructure that may cause the problem in the business process, based on the symptom; obtaining a respective situation for a respective selected application programs and/or selected IT components, the respective situation being one of a set of component-independent predefined situation categories that is associated with the respective selected application programs and/or selected IT components, so as to provide status of the selected application programs and/or selected IT components in a common situation format that includes the associated one of the component-independent predefined situation categories; and analyzing the respective situations that are obtained to identify at least one problem in the selected application programs and/or selected IT components that may cause the problem in the business process.