1. A system, comprising: one or more processors configured to: detect, by a server, that an instant messaging connection has been established between a first device associated with a contact person associated with an instant messaging client and a second device associated with a user associated with the instant messaging client; in response to the detection that the instant messaging connection has been established: use the instant messaging client to obtain identifying information associated with the contact person from a contact list associated with the instant messaging client; and use the instant messaging client to automatically send a transaction status information query request to a database storing transaction status information, wherein the transaction status information query request includes identifying information associated with the user associated with the instant messaging client and the identifying information associated with the contact person, wherein the transaction status information query request is used to look up in the database storing transaction status information a set of transaction status information that identifies a transaction between the user associated with the instant messaging client and the contact person; receive the set of transaction status information, wherein the received set of transaction status information describes a current stage in a fulfillment process of an order; and send the received set of transaction status information and the identifying information associated with the contact person to the second device associated with the user associated with the instant messaging client for the second device to present a display comprising the received set of transaction status information and the identifying information associated with the contact person within an instant messaging window that is provided by the instant messaging client; and one or more memories coupled to the one or more processors and configured to provide instructions to the one or more processors.