1. A method, comprising: receiving, at a monitoring server, first information regarding the state of operations of a first partition of a first server by parsing text received through a first remote communications session; receiving, at a monitoring server, second information regarding the state of operations of a second partition of a second server by parsing text received through a second remote communications session; determining whether a disaster event has occurred based, in part, on the first information and the second information; and generating a trouble ticket corresponding to the disaster event.