1. A method for handling emergency calls, comprising: receiving a call that includes audible information; delivering the audible information to a stream splitter module; using the stream splitter module, creating a first instance of the audible information and a second instance of the audible information; providing the first instance of the audible information to a speech intelligibility optimizer; using the speech intelligibility optimizer, optimizing the first instance of the audible information; providing an optimized first instance of the audible information to a workstation; providing the second instance of the audible information to a sound library module for background sound analysis; comparing the second instance of the audible information to known sound information in the sound library module; and providing the background sound analysis of the second instance of the audible information to the workstation.