1. A method for automated default to an operator in a directory assistance system, the method comprising: tracking one or more utterances spoken by one or more callers interacting with the directory assistance system, the utterances spoken by the callers in response to one or more prompts; classifying each utterance with either a high confidence level, a medium confidence level, or a low confidence level; storing the utterances spoken by the callers in one or more databases; determining when one of the utterances in response to one of the prompts satisfies one or more error conditions resulting in an error in the caller interacting with the directory assistance system; transferring the caller to an operator on an occurrence of the error condition; playing for an operator an error utterance, the error utterance causing the error condition; playing for the operator a preceding utterance, the preceding utterance preceding the error utterance and recognized with the high confidence level and no error; and populating an operator screen with information provided by the caller in the utterances for the utterances classified with the high confidence level.