1. A method for user device operation comprising: retrieving from a computer memory at a user device a user device identifier data; dialing over a communications network a remote computing device comprising an interactive voice response (IVR) system; transmitting the user device identifier data over the communications network to the remote computing device; outputting one or more voice messages received from the interactive voice response system at the user device, the one or more voice messages comprising one or more instructions how to operate a telephony function of the user device; and transmitting a user action made at the user device performing the one or more instructions to the remote computing device over the communications network, the user action made responsive to the one or more voice messages, the user action operable to be processed by the remote computing device to determine whether the telephony function of the user device has been correctly operated by the user according to the one or more instructions.