1. A computer-readable storage device storing instructions that, when executed by a processor, cause the processor to perform operations comprising: prompting a caller during a call for an order identifier, wherein the order identifier identifies a pending order; prompting the caller to provide a reason for the call; transferring the call to an automated check order status system in response to receiving an indication that the reason for the call is to obtain an order status associated with the pending order; and selectively transferring the call to a customer service agent based on the order status, wherein the call is automatically transferred to the customer service agent in response to receiving an indication that the order status is not locatable.