1. A method of processing calls received at an interactive voice response (IVR) server, the method comprising receiving a telephone call at the IVR; receiving caller identity data associated with the telephone call and receiving a customer profile including a list of individual names associated with the caller identity data; mapping each of the individual names to a speech recognition grammar pattern; prompting a caller of the telephone call to speak their name; receiving and recording a spoken name from the caller; converting the spoken name into a speech recognition grammar pattern; comparing the speech recognition grammar pattern associated with the spoken name to each of the speech recognition grammar patterns associated with the individual names retrieved from the customer profile; determining a title of the caller at least partially based on the spoken name and a pitch of a voice of the caller, the pitch derived from a recorded spoken name.