1. A method of troubleshooting a communication system, comprising: analyzing a non-generic speech sample from a message transmitted during a communication session, the non-generic speech sample comprising an utterance of a user during an actual conversation with at least one other user; creating, with a problem detection application being executed by one or more of a server and communication device, a parameterization of the non-generic speech sample, the creating a parameterization of the non-generic speech sample comprising determining audio characteristics of the non-generic speech sample; assigning a data structure associated with the parameterization of the non-generic speech sample, wherein the data structure comprises one or more data fields for storing data related to the audio characteristics of the non-generic speech sample, and wherein the one or more data fields for storing data related to the audio characteristics of the non-generic speech sample comprises an audio substitute sample data field; based on the parameterization, selecting, with the problem detection application, generic speech data as a representative of the non-generic speech sample, wherein the parameterized generic speech data has substantially similar characteristics to the non-generic speech sample, wherein the non-generic speech sample comprises sensitive data uttered by the user, wherein the generic speech data is void of the sensitive data uttered by the user, and wherein the generic speech data is further selected based on the audio substitute sample field associated with the non-generic speech sample.