1. Method for managing a plurality of real-time conversations, the method comprising: personalizing a number of selectable audio responses associated with a call script in an agent-operator's own unique voice, wherein the call script comprises a number of segments, the segments associated with the selectable audio responses; interacting with a caller; identifying textual elements in communications from the caller corresponding to predefined keywords; identifying a segment of the call script based upon the identified keywords; providing to the agent-operator a plurality of selectable audio responses to present to the caller based upon the identified segment of the call script and the identified keywords; and selecting an audio response for subsequent presentation to the caller, from the selectable audio responses.