1. A method comprising: receiving a voice command; accessing a user record associated with communicating with a remote dual-tone multifrequency-controlled system, the user record including user-specific representations of dual-tone multifrequency tones for accessing the remote dual-tone multifrequency-controlled system; when the voice command corresponds to a dual-tone multifrequency tone command in the user record: establishing a communication link between a user voice-communication device and the remote dual-tone multifrequency-controlled system through a speech-to-dual-tone multifrequency tone application; and translating the voice command into a dual-tone multifrequency tone based on the user record for interacting with the remote dual-tone multifrequency-controlled system; and when the voice command does not correspond to the dual-tone multifrequency command in the user record, and instead corresponds to a non-dual-tone multifrequency command, performing an action associated with the voice command.