1. A method comprising: receiving performance data associated with a service provided by at least one component of a communication network to one or more subscribers, wherein the performance data is gathered by one or more passive listening devices that monitor a performance characteristic of the at least one component of the communication network; identifying a particular component that provides a particular service to a particular subscriber based on a subscriber inquiry received from the particular subscriber; identifying particular performance data within the received performance data, the particular performance data associated with the particular service provided by the particular component; and based on the particular performance data, determining a performance status of the particular component.