1. A method for processing voice calls directed to a connection leading to a customer premises, the method comprising: a) receiving at the customer premises a signal over the connection carrying a call request indicative of an incoming voice call, wherein the call request includes call destination data conveying a call destination identifier; b) distinguishing an intended recipient of the voice call from among a plurality of recipients susceptible to receive a voice call over the connection at least in part based on information contained in the call destination data; c) causing the voice call to be forwarded to a single voice mail box that is common to the plurality of recipients, the single voice mail box having a plurality of voice prompts, each of the voice prompts being associated with a respective one of the plurality of recipients; and d) playing one voice prompt of the plurality of voice prompts associated with the single voice mail box, wherein the one voice prompt that is played is determined based on the call destination data included in the call request.