1. A computer system adapted to customize telephony applications to individual users comprising: a processor; and a memory including software instructions that cause the computer system to: accept a first user-initiated voice command, interpret the first voice command by speech recognition, compare the interpreted command against an array of predetermined options, queue the interpreted command, responsive to no match existing between the interpreted command and the predetermined options, accept a second user-initiated voice command, present the user with an array of available options, interpret the second voice command by speech recognition, match the second voice command with an individual predetermined option, and associate the first user initiated voice command with the second user initiated voice command, whereby the first user-initiated voice command is automatically equated to the matched second voice command in future procedures, whereby the computer customizes telephony applications to individual users.