1. A method for analyzing verbal communication, the method comprising acts of: (A) producing an electronic recording of a plurality of communications, each communication comprising a plurality of words spoken by one or more individuals; (B) processing the electronic recording to identify a plurality of word alternatives for each of the spoken words, each of the plurality of word alternatives being identified by comparing a portion of the electronic recording to a lexicon, each of the plurality of word alternatives being assigned a probability of correctly identifying a spoken word; (C) loading the word alternatives and the probabilities to an electronic file storage for analysis; and (D) examining the word alternatives and the probabilities to determine at least one characteristic of the plurality of spoken words other than a word alternative having a highest probability of correctly identifying a spoken word.