1. A method for classifying software production incident tickets, the method comprising: extracting, by a processor, a plurality of keywords from an incident ticket; deriving, by the processor, a query vector corresponding to the incident ticket based on the plurality of keywords; and classifying, by the processor, the incident ticket into at least one of a positive mechanization incident ticket and a negative mechanization incident ticket based on a comparison of the query vector and a plurality of vectors derived from a plurality of past incident tickets, wherein the plurality of vectors are derived based on a plurality of keywords and their corresponding occurrences in the plurality of past incident tickets.