1. A method comprising: receiving, by an information processing system comprising a hardware processor, from a radio-frequency identification (RFID) reader, information stored in at least one RFID tag and read from the at least one RFID tag by the RFID reader, the information comprising at least one attribute associated with an electronic document and metadata, the metadata comprising a plurality of instant messaging addresses; processing, by the information processing system, the at least one attribute associated with the electronic document and, responsive to processing the at least one attribute associated with the electronic document, selecting, by the information processing system, at least one workflow according to the attribute, wherein the workflow is predefined and documented; identifying, by the information processing system, the plurality of instant messaging addresses and, responsive to identifying the plurality of instant messaging addresses, initiating, by the information processing system, the workflow, initiating the workflow comprising the information processing system initiating a multi-person chat session among the plurality of instant messaging addresses by interfacing with at least one instant messaging system using data synchronization and instructing the at least one instant messaging system to establish the multi-person chat session among the plurality of instant messaging addresses.