1. A method comprising: receiving a request from a user via a mobile device operated by the user, the request being for assistance in evaluating a vehicle condition; remotely controlling the user's mobile device to obtain information about a first vehicle; receiving an image of the first vehicle from the user's mobile device; analyzing the image to create an analysis identifying at least one characteristic of the vehicle that is indicative of the vehicle condition; generating at least one instruction from the analysis for at least a second image to be taken; sending a response to the user, the response comprising instructions for a second image to be taken; and receiving the second image.