1. A computer-implemented method for improved transcription to a text file of an audio file of a voice mail message to a recipient in a unified messaging system comprising a grammar and a key elements list, the method comprising: comparing each voice mail utterance on the audio file to the grammar; determining one or more voice mail utterances as recognizable based on a threshold relating to a probability accuracy of said comparing; transcribing each of said recognizable voice mail utterances into a text corresponding to each said recognizable voice mail utterance, wherein the plurality of texts comprise a text file; determining one or more voice mail utterances as unrecognizable based on a threshold relating to a probability accuracy of said comparing; representing each of said unrecognizable voice mail utterances as a symbol or string added to the text file; and including with the text file an identification of key elements in the texts in the text file that are contained in the key elements list.