1. A method for analyzing communication sessions between a contact center and a customer, said method comprising: recording the communication session at a computing device; analyzing the communication session if the communication session is not a private communication session at the computing device; and if the communication session is not a private communication session: identifying those portions of the communication session not containing speech of at least one of an agent and the customer at the computing device; and performing processing on the recording of the communication session based, at least in part, on whether the portions contain speech of at least one of an agent and the customer at the computing device.