1. A device, comprising: one or more processors to: receive ticket information associated with one or more service tickets, the ticket information including a ticket category and ticket data associated with the one or more service tickets, the ticket data being associated with the ticket category, and the ticket data describing information related to resolving the one or more service tickets; identify, based on the ticket category or the ticket data, an association between the ticket category and an analysis category, the analysis category being used to analyze the ticket information; generate categorized ticket information based on the analysis category and the ticket information, the categorized ticket information including the ticket data, the ticket data being associated with the analysis category; and provide the categorized ticket information.