1. In a computer system network arrangement, a method for automating alert decision-making for managing system events comprising the steps of: receiving an alert decision request at a system operator console in response to an event in the system; sending from said operator console an alert decision request to an alert decision-maker to make an alert decision; associating the received alert decision request from the system operator console to a generic conceptual data model of alert request and alert resolution and using a set of inference rules to construct a personalized model related to said computer system using an alert knowledge database to derive a set of actions to be taken to manage the alert.