1. A method, comprising: receiving identification information of a potential problem with a remotely located component subsystem of subject equipment from a user located proximate to the subject equipment via a mobile device; responding to receiving the identification information by providing a recommended work scope to the user via the mobile device, the recommended work scope including a recommended series of actions to perform to at least one of repair or replace the component subsystem and a first instructional representation for display on the mobile device, the first instructional representation both illustrating at least one action of the series of actions to perform and including at least one annotation to represent an alert to the user that is related to the action being illustrated; and responding to receiving the identification information by sending a recommended work scope to the user via the mobile device, the first instructional representation including a series of images, videos, or a combination of images and videos that are configured to be displayed on the mobile device to guide the user through the recommended work scope, the first instructional representation configured to display one or more of the images, videos, or the combination of images and videos that represent one or more of the actions in the recommended series of actions that correspond to one or more actions actually being performed by the user while the user is performing the one or more actions.