1. In a computer network, a method for automating alert decision-making comprising the steps of: receiving an alert request; associating the received alert request to a generic conceptual data model of alert request and alert resolution and using a set of inference rules to construct a personalized model related to the computer network being monitored; using another set of inference rules to generate information identifying the received alert as an instance of said personalized model; and using a further set of inference rules to enrich the identified alert with at least contextual information relevant to an operator, including at least identification of the components in said computer network that are impacted by the alert.