tokens: Every weekday morning , the database is backed up and then it is checked to see whether the Account Defaulter table has new records . If no new records are found , then the process should check the CRM system to see whether new returns have been filed . If new returns exist , then register all defaulting accounts and customers . If the defaulting client codes have not been previously advised , produce another table of defaulting accounts and send to account management . All of this must be completed by 2 : 30 pm , if it is not , then an alert should be sent to the supervisor . Once the new defaulting account report has been completed , check the CRM system to see whether new returns have been filed . If new returns have been filed , reconcile with the existing account defaulters table . This must be completed by 4 : 0 pm otherwise a supervisor should be sent a message .