146..-------.-------------NURSE'S INTERVENTIONS To handle emotions (own & participants') I I t r1 ddeenntltiityvtithhleeiip;j'. :roobtilie !'rmnl~--. s oeti ne the is SU e Identify own feelings before th~y are e>cpre. sse d: listen carefully Dlscern wisely Focus conscious ly Encourage: Sharing or validation of perceptions Re. statemen ts Reframlng of issues t------~ Develop e. xpectancies for win-win outcomes 1 Be aware of own interests, issues, motives/ intentions, feelings Analyze reasons for disagreement Understand participants' motives, interests, feelings Generate creative options Combine options to win-win solutions Redefine remaining areas--I ' I of disagreem ent Yes Jointly acknowledge agreement Create a safe and caring environment Encourage shared responsibility & ownership of problem and outcomes Separate: > people from problem > facts from opinion Encourage: "Big picture" per. spectlve Multiple options/ solutions Points of converge nce ~-------------------------------~ fie 6. 5 COnflict resoludon model. (Adapt9d fl'Dffl Uttletleld, L, Lave, A., Peck, c., & Wertheln, E. {1993]. A ffl Odl!I forr M01v1111 confllct: same theareti cal, empirical, and pracdc:al appficiltlons. Australian Psycholosfst, 2813), 80-85). 