The 10 best ecommerce platforms for selling online—and how to ...
To help you make the right call, we took a close look at ten of the best ecommerce platforms on the internet.
SalesForce Commerce Cloud
Specifically, <anchor>SalesForce Commerce Cloud</anchor> is SalesForce’s ecommerce platform. There are two distinct products: one for B2B businesses and one for B2C businesses. One thing that makes SalesForce Cloud Commerce unique is its approach to pricing: instead of charging users a flat monthly fee, SalesForce takes a commission from each user’s sales. This can make running a store with SalesForce inexpensive… if you aren’t moving much inventory. On the flipside, it can get expensive if business is booming.
Salesforce for Commerce | Ecommerce Platform | Salesforce US
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# Commerce Cloud: Grow revenue everywhere.

Scale commerce with confidence on the most complete platform, powered by Einstein 1 — the #1 AI CRM and trusted platform for your customer data. Natively connect your commerce experiences to the #1 sales, service, and marketing apps, and activate data from any source with ease. From fast storefront setup to boosting sales, enhance your ecommerce journey across every customer touchpoint.





## These leaders trust Salesforce to power their ecommerce success.

## Here’s what sets Commerce Cloud apart.



99.99

%

historic uptime

Salesforce powers commerce for over two billion shoppers with 99.99% historical uptime.*



29

%

revenue increase

Salesforce customers saw a 29% increase in digital revenue by shifting from legacy channels.**



5

X

growth

Salesforce 2022 Cyber Week digital sales grew 11% compared to the industry average of 2%.***



27

%

faster

Einstein 1 helped merchandisers, developers, and admins automate processes 27% faster. ****

\* Salesforce Commerce Platform Metrics; ** Salesforce Commerce Platform Metrics; *** Salesforce 2022 Cyber Week Metrics; **** Salesforce Customer Success Metrics 2022

## Fuel growth with AI guidance, from storefront setup to conversions.

AI-Driven ActionsPersonalize at ScaleGrow Revenue

## Achieve business goals fast with AI-driven actions.

### Digital Storefronts

Select the ideal digital storefront for your business objectives with your choice of digital storefront templates, fully headless commerce, or a hybrid approach.

### Commerce AI for Merchants

Give your teams the power of conversational AI in their workflows, making it easy to handle any kind of task — from storefront setup to growth.

### Commerce Intelligence, Powered by Data Cloud

Save time and optimize every aspect of your business with advanced merchant dashboards and AI insights.

## Personalize at scale with AI and real-time data.

### Commerce AI for Customers

Elevate online shopping with conversational AI and first party data, mirroring the best in-store interactions across all digital channels.

### Customer Acquisition and Loyalty

Earn lasting loyalty by delivering personalized experiences wherever your customers choose to connect - from WhatsApp to the metaverse.

## Unlock revenue at every touchpoint on the #1 AI CRM.

### Embedded Commerce Apps for CRM

Grow revenue at every step of the customer journey by integrating digital commerce into your sales, service, and marketing channels.

### Order Management

Simplify distributed order management for smooth, transparent deliveries and 5-star service.

Illustration of Astro jumping in celebration next to a graph of digital leaders, provided by Gartner.

## Eight years running, Salesforce is a Leader in the 2023 Gartner® Magic Quadrant™ for Digital Commerce.

An illustration of Salesforce CRM with callouts of Sales, Service, Marketing and Commerce	

## Meet Starter Suite, the CRM that grows with your business

Find more leads, win more deals, and keep customers happy with an all-in-one CRM suite. Starter brings marketing, sales, service, and commerce together, so you can grow more efficiently with easy-to-use CRM tools.



## Achieve your AI and data goals with Salesforce CTOs.

Trusted advisors with unmatched Salesforce experience and expertise, by your side.

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## Stay up to date on all things commerce.

Sign up for our monthly commerce newsletter to get the latest research, industry insights, and product news delivered straight to your inbox.

## Learn new ecommerce skills with free, guided learning on Trailhead.

## Keep up with the latest commerce trends, insights, and conversations.

Research

### Insights from 2,700 commerce leaders and 1.5 billion customers.



Blog

### Generative AI is already improving ecommerce. Here’s how.

Article

### Discover how B2B sales teams win with digital commerce.

Guide

### Hit your digital transformation goals with this step-by-step playbook .

## Ready to take the next step with the Commerce Cloud?



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### Stay up to date.

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## Salesforce Commerce FAQ

### What is Commerce Cloud ?

Commerce Cloud is the growth engine for customer companies. Automate sales across the entire customer lifecycle by embedding AI-driven commerce everywhere — from flexible digital storefronts to embedded apps for sales, service, and marketing.

### What does Commerce Cloud do?

Commerce Cloud helps brands launch sooner, grow faster, and reach more customers. Leveraging the power of the cloud, our trusted technology will help you craft innovative customer experiences that drive higher conversions and average order value (AOV), productivity, and inspire brand loyalty. With artificial intelligence infused into the platform, we enable 1-to-1 personalization without the need for data scientists. Our robust technology partner ecosystem and our team of industry experts ensure your growth from planning to launch, and beyond.

### What are the components of Commerce Cloud?

Commerce Cloud includes everything you need for a complete unified commerce experience including digital storefronts, customer acquisition and loyalty tools, reporting and insights, order management, payments, and embedded apps.

### Is Salesforce Commerce Cloud the same as Demandware?

In 2016 Salesforce completed the acquisition of Demandware which is now a part of Commerce Cloud.

### What are the benefits of using an ecommerce platform?

An ecommerce platform will help you seamlessly launch and grow your digital business through a prebuilt infrastructure. This allows you to reach new customers, reduce operational costs, and grow sales with scalable tools for your online business.

### Does my business need ecommerce software?

Today's connected customer has high expectations. They interact with retail brands through many touchpoints — web, mobile, social, marketplaces, store, ads, and connected devices — and they want to buy in the moment, at any of these touchpoints. They expect each interaction to run smoothly, and for all interactions to be coordinated into a single, unified experience. Ecommerce software will help you transform your business so you can seamlessly manage online purchases, transactions, inventory, customer data, and create a seamless digital experience for customers.

### How do I choose the right ecommerce software?

When choosing the right ecommerce software prioritize a future-proof platform that is trusted, scalable, and readily supports international expansion enabling future growth. Look for a solution architected for flexibility with all the purpose-built tools you need to deliver innovation quickly. It is important to consider the total cost of ownership of any ecommerce solution including ability to integrate with other digital and third-party solutions, uptime, access to advanced features, ongoing support, and implementation.