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Program Policies page
After enrolling in a program, you may request a withdrawal with refund (minus a $100 nonrefundable enrollment fee) up until 24 hours after the start of your program. Please review the <anchor>Program Policies page</anchor> for more details on refunds and deferrals. If your employer has contracted with HBS Online for participation in a program, or if you elect to enroll in the undergraduate credit option of the Credential of Readiness (CORe) program, note that policies for these options may differ.
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# Program Policies

Get more information on our learning requirements, accommodations, changing your program status (selecting a later course, withdrawals, refunds, deferrals), exceptions standards, and discounts.

Have questions about our policies on learning requirements, accommodations, changing
your program status (selecting a later course, withdrawals, refunds, deferrals), exceptions
standards, or discounts? Start here!

## Learning Requirements

### Course Platform Certificate Programs

Participants are expected to fully complete all work on the course platform in English in a thoughtful and timely manner. This means completing each course module
and fully answering questions posed therein by the required deadlines. This helps
ensure your cohort proceeds through the course at a similar pace and can take full
advantage of social learning opportunities. A module is composed of a series of elements,
such as faculty videos, simulations, reflections, or quizzes, designed to impart the
learnings of the program. Some programs also have assignments that must be completed
as part of your experience. Business Analytics, Economics for Managers, and Financial Accounting contain required quizzes, and an average score of 50% or greater is needed to earn
a Certificate of Completion.

In addition to module and assignment completion, we expect participation in the social
learning elements of the program by offering feedback on others’ reflections and contributing
to conversations on the platform. Participants who fail to complete the program requirements
will not receive a certificate and will not be eligible to retake the program.

More detailed information on individual program requirements will be communicated
at the start of the program. No grades are assigned for course platform certificate
programs. Participants will either be evaluated as complete or not complete.

Please note: by enrolling in Business Analytics, Economics for Managers, or Financial
Accounting as individual certificate programs, participants will be ineligible to
enroll in CORe.

### Credential of Leadership, Impact, and Management in Business (CLIMB)

To earn a Credential of Leadership, Impact, and Management in Business, you must meet
the following requirements:

- Earn a grade of Pass for each of the individual required terms of CLIMB, including
  successful completion of program Capstone Assignment.

- Earn a Certificate of Completion in all required long courses and chosen electives.

- Participate actively and respectfully in team activities and discussions.

### Credential of Readiness (CORe)

Students who complete and pass all three courses—Business Analytics, Economics for
Managers, and Financial Accounting—will earn the Credential of Readiness.

CORe grades are provided at the individual course and program levels.

### Program Grades

Your mastery of program materials will be assessed based on your module quizzes and
final exam scores and the quality and extent of your participation. All coursework
must be completed in English. CORe program grades are assigned on the following scale:

#### Pass with High Honors

To pass CORe with High Honors, you must demonstrate a superior level of content mastery,
and make exemplary contributions to the program through your engagement and participation.

#### Pass with Honors

To pass CORe with Honors, you must demonstrate a strong level of content mastery,
and make strong contributions to the program through your engagement and participation.

#### Pass

To pass CORe, you must demonstrate mastery of course content and satisfactorily complete
all quizzes, the final exam, and required participation elements.

#### Fail

Participants won’t pass CORe or be awarded a Credential of Readiness if, in one or
more courses, they fail to complete all module quizzes and the final exam; fail to demonstrate content mastery on module quizzes and the final exam; or fail to satisfactorily complete all required participation elements.

### Course Grades

Course grades are based on the following three components, with the approximate weighting
of each component:

- Your CORe final exam score (50% of final course grade)
- Your module quiz score average (35% of final course grade)
- The quality of your participation on in-course reflections, cold calls, and shared
  reflections (15% of final course grade)

Please keep these weights in mind as you consider allocating your time and effort.

Participants should expect to spend a significant amount of time each week completing
the modules on time. Each module, including its quiz, must be completed by its stated
deadline. If you do not complete a module by the deadline, you must still work through
the materials and complete the quiz; however, your score will be recorded as a zero
for that module.

In calculating your overall quiz average for each course, we'll exclude your lowest
score. Therefore, if you can't complete one module quiz by the deadline, it won't
affect your overall grade. Missing more than one quiz deadline per course, however,
will adversely affect your course grade and your credential eligibility. All CORe
modules and quizzes must be completed to be eligible to take the CORe final exam and receive a passing grade.

We don't allow participants who don't complete CORe or fail the program to take it
again. Participants concerned about their ability to complete the program are encouraged
to defer or withdraw and reapply to a future cohort. By enrolling in CORe, participants
will be ineligible to enroll in Business Analytics, Economics for Managers, or Financial
Accounting as individual certificate programs.

## Disability Accommodations

Harvard Business School Online welcomes participants of all backgrounds and abilities.
Under the Americans with Disabilities Act Amendments Act (ADAAA), a person is considered
to have a disability if that individual (1) has a physical or mental impairment that
substantially limits one or more major life activities; (2) has a record of having
such an impairment; or (3) is regarded as having such an impairment.

What are accommodations? Accommodations are adjustments and modifications that provide participants with disabilities
equal access to courses and programs. However, accommodations do not guarantee an
outcome or a level of achievement. Accommodations also do not apply to non-disability
related circumstances such as work conflicts, vacations, or family commitments.

What is the accommodations request process? Participants are responsible for disclosing the need for accommodations in each course
by completing an Online Accommodations Request Form as early as possible. Individualized accommodations are then determined through a
collaborative process that takes into account self-reports, available supporting documentation,
and academic requirements of the specific course. Requests are reviewed on a case-by-case
basis. If you are unsure if accommodations apply to you, we are happy to answer questions
using the email below. This request process only applies to HBS Online course offerings.

PLEASE NOTE: Early and active communication is required as late notification may result
in a delay or inability to fulfill a request.

What type of supporting documentation is accepted? The HBS Online Accommodations team will review any relevant supporting documentation.
However, the documentation must be in English or include a notarized English translation.
Please also remove any social security numbers or other unrelated sensitive information.

The following are general documentation guidelines for your reference:

1. Documentation presents a clear assessment of the disability or condition by a licensed
   provider with firsthand knowledge and relevant credentials.

2. Documentation is signed and on letterhead from the licensed treatment provider. Please
   note forms and templates from other institutions may require supplemental information.

3. Documentation is current, preferably within three years. (The age of the documentation
   may also be dependent upon the nature of the disability and the specific requested
   accommodation).

4. Provides a statement of the functional impact and limitations of the disability or
   condition on major life activities. When applicable, also outlines a prognosis of
   the symptoms over time and context.

5. Lists recommended accommodations with an explanation of the relevance of each to the
   diagnosed disability or condition.

Who do I contact? In order to initiate a request or to inquire about the process, please reach out
to [hbsonlineaccommodations@hbs.edu](mailto: hbsonlineaccommodations@hbs.edu). Please do NOT send supporting documentation or medical records via email. We will
provide instructions on how to submit documentation securely.

## Changing Your Program Status

We understand your plans to join an HBS Online program may change. Depending on your
program, we offer the opportunity to shift your admission, defer your enrollment,
drop a term, and withdraw from our offerings. Some additional policies apply if you
are company-sponsored, so please review those details if they apply to you.

### For Learners in a Corporate Training Program

You may not defer, drop a term, or receive a refund if you are a company-sponsored
participant enrolled in a program through your employer. If you wish to withdraw,
please contact the appropriate representative at your company and they will inform
HBS Online. These restrictions do not apply if you completed the enrollment form,
paid for the program yourself, and plan to request employer reimbursement—you are
still eligible for deferrals and refunds in this case.

### For Learners in CLIMB

Dropping a Term: Enrollment for CLIMB takes place on a term-by-term basis. You may request to drop
a term with refund up until 24 hours after the start of the term. Please note, this
is 24 hours after the term begins, not the start date of any specific courses in the
term.

If you are unable to complete a given term of CLIMB, but wish to remain enrolled in
the program, you may drop a term at any time. To change your program status, please
contact the HBS Online Support Team and select “Drop Term Without Exception.” Learners
who elect to drop a term outside of our Exception Policy for extreme life events will not receive a refund of their term fee.

If you elect to drop the first term of the program, you must reapply before reenrolling.
For all other terms, you may return to the program when the relevant term is next
offered. Learners must complete the program within two years of completing their first
term.

Elective Enrollment: Elective enrollment takes place during Terms 2 and 3. You cannot change your elective
after you have successfully enrolled in a term (i.e. paid the program fee) and cannot
defer or withdraw from the elective itself. Learners may only drop the term altogether
or withdraw as noted in the policies detailed on this page for CLIMB participants.
Please be aware that you may receive messaging regarding withdrawing or deferring
your elective course that is not relevant to CLIMB participants.

Program Withdrawal: Learners who wish to remove themselves from the program completely must contact the
HBS Online Team to request a program exception. Please navigate to the Support Portal to select the appropriate withdrawal option for review.

Enrollment completed for upcoming terms may be refunded up until 24 hours after the
term start date in the event of a program withdrawal. Learners who withdraw from CLIMB
may be eligible to reapply and reenroll to the program at a later date.

Refund Information: In the event of your election to drop a term or withdraw from the program prior to
or within the first 24 hours of term start, HBS Online will return funds to the payment
method used while enrolling, minus a $100 nonrefundable enrollment fee. Please be
advised, if the original payment was by Western Union, refunds will be paid by check
and mailed via the United States Postal Service (USPS).

### For Learners in CORe and Course Platform Certificate Programs

Shifting Your Admission: After admission to a Harvard Business School Online program but before enrollment
(completed payment), you may opt to shift your admission to a later program through
the “My Dashboard” page. If the enrollment deadline to your program has passed and
your application has expired, you will need to submit a new application to be considered
for a future cohort.

Deferring Your Enrollment: Once you have enrolled and paid for a program, you may request a deferral of your
enrollment through the “My Dashboard” page. You may defer your enrollment to a later
offering of the same program, subject to the following policies.

- You may request an enrollment deferral at any time before your program starts, and up to one week after the start of your
  program. Note that you will need to start the program over after deferring—no work you have
  completed will transfer to the later offering.

- You must defer to one of the next open offerings of the program in which you are enrolled.
  A list of upcoming offerings may be found on the program’s page on our website.

- You may only defer once. If you have previously deferred, you will not be eligible for an additional deferral
  or a refund. For this reason, please consider requesting a refund if your program has not started
  and you are uncertain about joining a later offering.

Withdrawals and Refunds: After enrolling in a program, you may request a withdrawal with refund up until 24 hours after the start of your program. Please note, this is 24 hours after the course materials become available, not after
you log in. We encourage you to log in to your program as soon as it starts to confirm it will be a good fit for your learning needs. To request a withdrawal
with refund, log in to your account with us and select “Change Program Status” for
the relevant program.

Once you have requested your withdrawal with refund, we will return funds to the payment
method used while enrolling, minus a $100 nonrefundable enrollment fee.

Please be advised, if the original payment was by Western Union, refunds will be paid
by by check and mailed via the United States Postal Service (USPS).

You may request a withdrawal without refund if you have completed less than half of
your program. Withdrawing will allow you to apply and enroll in the program at a later
time.

## Policy Exceptions

We understand unexpected life events happen. Harvard Business School Online may make
exceptions to our deadline, deferral, enrollment, and withdrawal policies on a case-by-case
basis.

Extreme life circumstances include, but are not limited to:

- Unexpected medical situation for you or a dependent
- Death of a family member
- Natural disaster or other large-scale event

Early and active communication is essential to help us support you during your life
event. We expect you to make every reasonable effort to reach out to us within 2 weeks
of your life event. Regardless of circumstances, no requests submitted more than 60
days from the final deadline of your course will be considered. To the extent you
can do so, we encourage you to continue your coursework while any exception request
is under review.

Participants who do not agree with a decision made on an exception, accommodation,
or any decision rendered by HBS Online can submit a formal appeal. The appeals process
will allow you to submit more information or documentation to provide additional context
as to why you believe your exception decision should be changed. This appeal will
be reviewed by an appeals committee at HBS Online. Appeals decisions are considered
final and we will only accept one appeal per exception or accommodation decision.

Participants who are currently enrolled in a course and wish to submit an exception
request or appeal may refer to the relevant reference pages for exceptions and appeals for additional information.

When communicating with HBS Online, please understand that the nature of online learning
means that your message to us may not be read immediately, and that we are not able
to respond to personal emergency situations. If you are in distress or are experiencing
a personal emergency, please reach out to local resources or to emergency responders
in your area.

## Participant Discount

Participants who have enrolled in at least one qualifying Harvard Business School
Online program, from the list below, are eligible to receive a 30% discount on each subsequent qualifying program enrollment, regardless of completion or certificate status in
the first purchased program. The discount is NOT valid for the first purchased program.
Participants are only eligible to receive the discount after the withdrawal deadline
(24 hours after the start of a program *) passes for their first purchased program. Participants enrolled in HBS Online Free
Business Lessons or programs that are part of a corporate learning package are NOT
eligible to receive this discount.

Discounts are automatically applied to the Program Fee upon time of payment. Discounts
are not available after you've submitted payment, so if you think you are eligible
for a discount on a registration, please review this discount policy in detail before
you submit any payment.

At this time, the discount is for 30% off of the Program Fee for only the programs
listed below. Offer terms are subject to change, and any changes have immediate and
retroactive effect.

- Alternative Investments
- Business Strategy
- Business Analytics
- CORe (Credential of Readiness) - Non-Credit Only
- Design Thinking and Innovation
- Disruptive Strategy
- Economics for Managers
- Entrepreneurship Essentials
- Financial Accounting
- Global Business
- Leadership Principles
- Leading with Finance
- Management Essentials
- Negotiation Mastery
- Organizational Leadership
- Power and Influence for Positive Impact
- Strategy Execution
- Sustainable Business Strategy
- Sustainable Investing
- Launching Tech Ventures
- Leadership, Ethics, and Corporate Accountability
- Digital Marketing Strategy
- Business and Climate Change
- Winning with Digital Platforms
- AI Essentials for Business
- Leading Change and Organizational Renewal
- Creating Brand Value

This 30% discount can only be redeemed on registrations on or after May 7, 2021 on
the HBS Online website at https://account.myhbx.org. All prior registrations do not qualify for this discount.

This discount may not be combined with other scholarships, financial aid, or other
offers.

Only one discount may be used per order.

Participants deferring from discount-eligible cohorts to non-eligible cohorts will
not retain the discount. Deferrals are subject to the standard program policies.

You may not redeem this discount for cash and the discount may not be transferred
or sold. The discount is void where prohibited by law.

These terms and conditions are governed by and construed in accordance with the laws
of the Commonwealth of Massachusetts.

* Please note, this is 24 hours after the program materials become available, not after
you log in.

### Top FAQs

How are HBS Online courses delivered?
+–

Our platform features short, highly produced videos of HBS faculty and guest business experts, interactive graphs and exercises, cold calls to keep you engaged, and opportunities to contribute to a vibrant online community.

Are HBS Online programs available in languages other than English?
+–

We expect to offer our courses in additional languages in the future but, at this time, HBS Online can only be provided in English.

All course content is delivered in written English. Closed captioning in English is available for all videos. There are no live interactions during the course that requires the learner to speak English. Coursework must be completed in English.

Do I need to come to campus to participate in HBS Online programs?
+–

No, all of our programs are 100 percent online, and available to participants regardless of their location.

How do I enroll in a course?
+–

Certificate Programs

HBS Online welcomes committed learners wherever they are—in the world and their careers—irrespective of their professional experience or academic background. To extend the reach of HBS Online, we no longer require an application for our certificate programs. (Applications are still required for our credential programs: CORe and CLIMB.) You can now immediately enroll and start taking the next step in your career.

All programs require the completion of a brief online enrollment form before payment. If you are new to HBS Online, you will be required to set up an account before enrolling in the program of your choice.

Our easy online enrollment form is free, and no special documentation is required. All participants must be at least 18 years of age, proficient in English, and committed to learning and engaging with fellow participants throughout the program.

Updates to your enrollment status will be shown on your account page. HBS Online does not use race, gender, ethnicity, or any protected class as criteria for enrollment for any HBS Online program.

Credential Programs

HBS Online's CORe and CLIMB programs require the completion of a brief application. The applications vary slightly, but all ask for some personal background information. You can apply for and enroll in programs here. If you are new to HBS Online, you will be required to set up an account before starting an application for the program of your choice.

Our easy online application is free, and no special documentation is required. All participants must be at least 18 years of age, proficient in English, and committed to learning and engaging with fellow participants throughout the program.

Updates to your application and enrollment status will be shown on your account page. We confirm enrollment eligibility within one week of your application for CORe and three weeks for CLIMB. HBS Online does not use race, gender, ethnicity, or any protected class as criteria for admissions for any HBS Online program.

Does Harvard Business School Online offer an online MBA?
+–

No, Harvard Business School Online offers business certificate programs.

What are my payment options?
+–

We accept payments via credit card, wire transfer, Western Union, and (when available) bank loan. Some candidates may qualify for scholarships or financial aid, which will be credited against the Program Fee once eligibility is determined. Please refer to the Payment & Financial Aid page for further information.

We also allow you to split your payment across 2 separate credit card transactions or send a payment link email to another person on your behalf. If splitting your payment into 2 transactions, a minimum payment of $350 is required for the first transaction.

In all cases, net Program Fees must be paid in full (in US Dollars) to complete registration.

What are the policies for refunds and deferrals?
+–

After enrolling in a program, you may request a withdrawal with refund (minus a $100 nonrefundable enrollment fee) up until 24 hours after the start of your program. Please review the Program Policies page for more details on refunds and deferrals. If your employer has contracted with HBS Online for participation in a program, or if you elect to enroll in the undergraduate credit option of the Credential of Readiness (CORe) program, note that policies for these options may differ.

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