Chatbots: The AI Technology That's Changing the World - Ubisend
Chatbots use natural language processing and machine learning technology to turn complex business interactions into simple conversations. What will your chatbot ...
Chatbots: The AI Technology That's Changing the World

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## Overview

[All features](https://www.ubisend.com/features) [Integrations](https://www.ubisend.com/integrations) [Use cases](https://www.ubisend.com/use-cases)





## Capabilities

[Question answering](/features/faqs) [Process automation](/features/process-mapping) [Live chat](/features/live-chat) [Ticketing](/features/ticketing)





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## Overview

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## By org type

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# What is a   chatbot?

Discover the AI technology that's changing the world, making
businesses faster, better, stronger with conversations.


[Get a platform tour](https://www.ubisend.com/demo)

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## Do faster, better and more intelligent business

Welcome to a world where complex artificial
intelligence, machine learning, and
conversational software can change your
business for the better.


Chatbots use natural language processing
and machine learning technology to
turn complex business interactions
into simple conversations.


What will your chatbot do?


35%

![ubisend metric icon](https://s3.eu-west-2.amazonaws.com/ubisend.website/assets/static/images/metrics/metric1.svg)

#### Consumers

Want to see more companies using chatbots to solve their queries.


69%

![ubisend metric icon](https://s3.eu-west-2.amazonaws.com/ubisend.website/assets/static/images/metrics/metric1.svg)

#### Consumers

Prefer asking questions to a chatbot over a human for their instantaneity.


47%

![ubisend metric icon](https://s3.eu-west-2.amazonaws.com/ubisend.website/assets/static/images/metrics/metric1.svg)

#### Consumers

Are ready to buy items through a chatbot without human intervention.


80%

![ubisend metric icon](https://s3.eu-west-2.amazonaws.com/ubisend.website/assets/static/images/metrics/metric1.svg)

#### Businesses

Will have some sort of chatbot automation
implemented by 2020.


![ubisend conversation icon](https://s3.eu-west-2.amazonaws.com/ubisend.website/assets/static/images/icons/conversation.svg)

### What is a chatbot?

It's all about the conversation.


A chatbot is a piece of software, usually
powered by artificial
intelligence, with which humans can
interact. They are sometimes called
virtual assistants, chatbox, or even
chatterbox.


We like chatbot -- it just sounds nicer.


Chatbots can converse with us humans
through both text and voice. You may,
for instance, have interacted with
Amazon's voice [Alexa chatbot](/chatbots/alexa).


![ubisend beam icon](https://s3.eu-west-2.amazonaws.com/ubisend.website/assets/static/images/icons/beam.svg)

### Who is using this technology?

Though chatbots are relatively old
technology, it's only more
recently that businesses have
started putting them to effective use.


Companies like Trip Advisor,
PG tips, or Disney use chatbots
as a brand and marketing play.


Companies like Google, Mattel,
and Victoria Secret use chatbots
to innovate in their field.


Companies like Burberry, Staples, and
Macy's use chatbots as a customer service tool.


And many more!


![ubisend full triangle icon](https://s3.eu-west-2.amazonaws.com/ubisend.website/assets/static/images/icons/full_triangle.svg)

### Artificial intelligence and chatbots

Most chatbots are powered by artificial
intelligence, or AI.


AI chatbots tend to be more useful, purely
because they are smarter and can learn over
time. This is, of course, valuable to businesses.


Artificial intelligence in chatbots comes
in many forms. The most common are natural
language processing (NLP) which powers the
language side of the chatbot, to machine
learning (ML) which powers data and algorithms.


## Chatbot use cases

![ubisend six icon](https://s3.eu-west-2.amazonaws.com/ubisend.website/assets/static/images/icons/six.svg)

### Personal assistant

A smart assistant chatbot manages correspondence,
books meetings, and more.


![ubisend onetwo icon](https://s3.eu-west-2.amazonaws.com/ubisend.website/assets/static/images/icons/onetwo.svg)

### Complex sales rep

A sales chatbot helps customers on the purchasing
journey, following processes and answering
questions in real-time.


![ubisend xshape icon](https://s3.eu-west-2.amazonaws.com/ubisend.website/assets/static/images/icons/xshape.svg)

### Branding

A branding chatbot brings a brand or a persona to life,
engaging the audience in natural conversation.


![ubisend worm icon](https://s3.eu-west-2.amazonaws.com/ubisend.website/assets/static/images/icons/worm.svg)

### Lead qualifying

A lead qualifying chatbot drives the potential
customer down the appropriate path by
learning their requirements.


![ubisend fidget icon](https://s3.eu-west-2.amazonaws.com/ubisend.website/assets/static/images/icons/fidget.svg)

### Internal knowledge base

An internal knowledge base chatbot handles employee
questions about internal policies and HR requests.


![ubisend three icon](https://s3.eu-west-2.amazonaws.com/ubisend.website/assets/static/images/icons/three.svg)

### Candidate vetting

A candidate vetting chatbot knows what the
business needs in a new hire and filters
through the applicants.


[Read case studies](https://www.ubisend.com/case-studies)

![ubisend three dots icon](https://s3.eu-west-2.amazonaws.com/ubisend.website/assets/static/images/three-dots.svg)

## Latest Insights

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[![](https://s3.eu-west-2.amazonaws.com/ubisend.website/assets/2022-chatbot-and-marketing-agency-industry-report-square.jpg)\
\
Partners\
•\
\
ReportsOct 18th\
**2022 Chatbot and Marketing Agency Industry Report**](https://www.ubisend.com/insights/2022-chatbot-marketing-agency-report)

[![](https://s3.eu-west-2.amazonaws.com/ubisend.website/assets/using-instatgram-chatbots-to-get-head-of-competitors-square.jpg)\
\
Misc\
•\
\
WebinarsOct 5th\
**Chatbots + Instagram: How to Automate a Customer Favourite Channel**](https://www.ubisend.com/insights/chatbots-instagram-automation)

[![](https://s3.eu-west-2.amazonaws.com/ubisend.website/assets/the_marketer_quick_introduction_to_chatbots_square.jpg)\
\
Partners\
•\
\
EbooksAug 18th\
**The Marketing Quick Introduction to Chatbots**](https://www.ubisend.com/insights/marketers-quick-introduction-chatbots)

### Get a demo of the ubisend platform

Start thinking about your chatbot and automation now. Schedule an informal chat or a tour with one of our experts.


[Talk to us](/demo)

New to ubisend?


- [What is ubisend?](https://www.ubisend.com/what-is-ubisend)
- [Features](https://www.ubisend.com/features)
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- [Security](https://www.ubisend.com/security)
- [Bespoke chatbots](https://www.ubisend.com/chatbot-development-services)

Popular links


- [What is a chatbot?](https://www.ubisend.com/chatbots)
- [Industry statistics](https://blog.ubisend.com/optimise-chatbots/chatbot-statistics)
- [Webinars](https://www.ubisend.com/insights?type=webinars)
- [Search](https://www.ubisend.com/search)
- [Documentation](https://docs.ubisend.com)

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