We are seeking an Assistant Office Manager that will enthusiastically lead and
manage the overall operations of our Patient Scheduling Team.
An ideal candidate will have:
1-3 years of management experience in the dental front office or a health care
call center
Exceptional verbal and written communication skills
People-person with helpful, friendly, positive, and professional attitude
High-level of computer skills, accurate typing, and detail-oriented
Ability to reason and problem-solving while serving the Scheduling Coordinators
to assist with patient scheduling needs
Knowledge, Skills, Qualifications, Abilities:
Detail-oriented, accurate and thorough
Negotiation and assertive selling skills create sense of urgency to book
appointments
Ability to use phone and computer systems
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Exhibit patience and empathy
Flexibility and versatility in problem analysis and resolution
Willingness and ability to learn new technologies, such as telephone systems,
Dentrix for dental appointments and all other proprietary business systems
Warm and professional telephone manner; good memory and patience
Ability to multi-task and follow-up to complete tasks
Ability to be courteous, efficient, effective, and patient in a fast-paced
environment
Maintain strict adherence to confidentiality policies