A student can file a complaint about the grade of one course if they feel there is an error in the grade they received. The complaint procedure is: (1) The student approaches the course lecturer for clarification. (2) The course lecturer submits a request for grade change to the Academic Committee after obtaining approval from the Dean. (3) After the Academic Committee's approval, the Office of the Registrar makes the grade change in SIU. (4) The Dean and the Vice Rector for Academic Affairs approve the result of the grade change in SIU.