A new Apex Legends update released today, and with it came a new bug that has wiped players’ accounts clean of any level progression, cosmetics, and currency. Since the patch’s release this afternoon, players have reported their accounts were reset as if was a newly created account. Any level progress, skins, or currency have all been reset and removed from the accounts, and battle passes have also been refunded for affected users. We are aware and looking into the issue with accounts losing their progress after the update today. Will provide update ASAP. — Apex Legends (@PlayApex) April 3, 2019 Respawn Entertainment acknowledged the bug and advised players to avoid buying or crafting cosmetics until the issue has been fixed. “Until the issue has been resolved we recommend players do not buy or craft anything. We'll continue to provide updates, along with an ETA, as information comes in,” the Apex Legends developer wrote. Related – The Apex Legends 1.1 update and patch notes are now live Today’s update introduced a new mechanic to the game that allows players to regroup with members of their previous squad. The patch also included a few quality-of-life improvements on the Legend customization UI and mute buttons on the Legend selection screen. Likewise, Apex fans will be happy to know Respawn Entertainment has taken additional steps to combat hackers, releasing new “behind-the-scenes improvements for squashing cheaters.” Players can now also choose between options when reporting a player from the spectate screen to indicate if they believe the user to be cheating.<doc-sep>A Respawn Entertainment community manager announced that the Apex Legends development team is shutting down servers to address a known issue that resets player accounts to level one. Shared via Reddit, the most recent update from the Apex Legends team is that players are encouraged not to buy or craft anything in the game until the issue is resolved. This problem sprung up after Apex Legends was updated to version 1.1 and the team has also labeled this as a known issue in the patch notes. Having accounts reset back to level one means that players lost their weapon cosmetics, Legend skins, and potentially the progress made through the recently released Apex Legends season one battle pass. The Respawn Entertainment team has started turning off servers so players will not be able to engage in matches for the time being. Apex Legends version 1.1 adds in the much-needed option to create a party with the last squad that you played a match with. It’s not as seamless as dumping the team into a party immediately after the match, but icons in the lobby can be used to invite the other two players to your squad. So can anyone help me? I just updated my @PlayApex and lost ALL my progress and all my packs I opened?! Can anyone at @Respawn ? Lost EVERYTHING! pic.twitter.com/vP4bSPMlFJ — SIEFE (@Siefe) April 3, 2019 @EAHelp I just logged on apex legends and all my progress got wipe completed Ievel 89 now I'm back level one, this is only most recent picture I have for my account. I have all the other things like all the purchasing I've done so far. pic.twitter.com/se7608YWub — Timeson (@TimelessMich) April 3, 2019 Beyond that addition, additional anti-cheat measures were added, a mute button can be found during the match intro and Legend selection, and Respawn added a category to the Report Player option on PC. Now, players can select “Cheat” or “Other” as the meaning for the report. PC players will also get informative messages if their Apex Legends games happen to crash. These will tell a player if the crash was the result of running out of memory or due to CPU errors. This will allow savvy PC players to potentially adjust their PC for better performance, or more accurately report crashes to the Respawn Entertainment development team. With hope, the Apex Legends account reset error will not only be fixed in the near future, but affected players will have their progress restored along with all of the cosmetics they have earned. Respawn is working to give players an ETA on a fix for the problem. Editors' Recommendations<doc-sep>Update: Respawn has issued a fix for the account reset issue introduced in update 1.1. Evidently, the bug was caused by a simple server discrepancy. After downloading the update, players were mistakenly put onto the wrong servers which didn't have their progression saved, so naturally, nothing showed up on their accounts. "Fortunately, your progress up until the update was still safe and sound," Respawn said in a Reddit post . "We shut down all live servers so we could remove players from the wrong place and roll up the correct servers with your progress. Once we confirmed internally that we had fixed the issue we started rolling out the right servers starting with Xbox and staggered the updates to PS4 and PC." "Any in-game purchases and progress acquired during the time between 1.1 going live and the fix will be reverted - levels earned, items unlocked, packs opened, and spent currency," Respawn added. "If you continued to play and didn't patch then this will not affect you." So, there you have it. Crisis averted. Phew! Original story: A serious bug in the latest Apex Legends update may totally reset your account if you so much as log in. Developer Respawn Entertainment says it's aware of the issue and is working on a fix. In the meantime, the developer recommends players "do not buy or craft anything," but quite frankly, you probably shouldn't download the update or try to play the game at all. I'd say stop just short of quarantining your entire gaming setup behind yellow tape. Players have already posted and filed hundreds of reports on this issue, all of them sitting at clean-slate level one without any unlocked items such as skins and battle pass rewards. Of course, even if progression items were available on the reset accounts, we're still talking about a near-total account wipe. I imagine a blue Wingman would be small comfort to enthusiasts whose trackers are back at square one. Given the severity of this bug, Respawn will likely roll back Apex Legends to its most recent backup, and either patch or re-issue today's update. In an ideal world, that will totally undo today's bug without shaving off much progress from the past few days or weeks. The servers have been shut down to prevent more accounts from being compromised, but Respawn hasn't issued an ETA for a potential fix. We'll update this story as more information becomes available.<doc-sep>
It turns out that the latest patch for Apex Legends has caused more issues than it’s fixed. Patch v1.1 was released earlier today and had some cool new features such as anti-cheat features and the ability to reconnect with the squad from your latest match. Sadly, it also included another feature – a complete reset of hundreds of users’ accounts. The accounts were set back to level 1 with all currency, skins, and other items removed and, curiously nough, any Battle Passes completely refunded. On Reddit, Respawn noted that they’re aware of the issue and they apologise. For now, the Apex Legends servers have been taken offline as Respawn look into the issue. They also recommend that you don’t buy or craft anything in the meantime. Until the issue has been resolved we recommend players do not buy or craft anything. We'll continue to provide updates, along with an ETA, as information comes in. — Apex Legends (@PlayApex) April 3, 2019 To be entirely safe, we here at MSPoweruser just recommend not logging in at all until the issue is resolved. It can be assumed that Respawn will find a way of fixing this bug and restoring all accounts to their rightful status but, for now, it might just be best to steer clear. On the bright side, the reconnecting-with-your-last-squad feature seems like a cool one. After a battle, you now have the opportunity to invite the people you just played with to go for another round. There’s no ETA currently available for any sort of fix for the account reset bug, so you’ll just have to sit tight for now. Sources: Respawn on Reddit and Twitter.