Some iPhone XS owners are reporting issues with charging their new iPhones. Affected iPhones won't begin charging when the screen is turned off. It'll only start charging when the iPhone is awakened. Some users said they need to unplug and replug the Lightning cable into their new iPhones. YouTube channel Unbox Therapy seemingly confirmed that some of the nine iPhones it tested had issues charging. Some iPhone XS owners are reporting on the MacRumors forum and the Apple support forum that their new smartphones have charging issues. Specifically, some say their new iPhones don't charge when plugged in, and when the screen is off. The affected iPhones only start charging when the screen is on, or after repeated attempts to unplug and replug the charging cable into the iPhone. Some users said they plugged in their new iPhones at bedtime, only to realize in the morning that their phone wasn't charging overnight. Lewis Hilsenteger of the popular Unbox Therapy YouTube channel tested the claims, and seemingly confirmed that some of the nine iPhone XS and XS Max phones he tested had issues with charging. The issue is more prevalent on the iPhone XS Max model. Hilsenteger went as far as to call the issue "ChargeGate." YouTube/Unbox Therapy The iPhone X, last year's new iPhone model, didn't run into any charging issues during Hilsenteger's test in the Unbox Therapy video. Some have suggested that the charging issue could have something to do with the USB device protection feature that Apple included in iOS 11.4.1 and iOS 12. Apple's USB device protection feature is designed to protect your iPhone when it's plugged into a USB device, like a laptop, if the phone has been locked for an hour or more. However, affected iPhone users reported that turning the feature off has no effect. Whether the issue is related to software that can be fixed with an update, or whether it's a hardware issue that could result in a call-back event, is unclear. Business Insider reached out to Apple about the charging issue, but the company did not respond by the time of publication. This "ChargeGate" issue — if we're going to call it that — is the third major issue that's affected the new iPhone XS. So far, poor WiFi/cell reception and performance, as well as a selfie camera that seemingly automatically smooths out facial details without the option to turn off the smoothing effect, have been reported. You can watch the Unbox Therapy video about the charging issues with the iPhone XS below:<doc-sep>iPhone users are reporting a bug that means their devices do not charge when plugged in, with the new XS and XS Max handsets among those said to be affected. According to accounts on social media as well as Apple's own forums, some devices will not charge if plugged in when in 'sleep' mode, meaning the screen is off. Some only work if the screen is turned on and the device 'woken up'. According to accounts on social media as well as Apple's own forums, some devices will not charge if plugged in when in 'sleep' mode, meaning the screen is off. Apple has not commented on the issue, which comes after claims from users that the new camera system in the XS and XS Max was 'beautifying' photos. Some users have suggested the charging issue may have been caused by a security update. As part of a software update earlier this year to combat potential hacking of Apple devices via USB, the firm introduced a feature that can disable the charging port on iPhone devices when the phone has been idle for a period of time. The feature was introduced to prevent anyone hacking into a device without a passcode, and at the time Apple acknowledged its introduction could affect charging. 'Starting with iOS 11.4.1, if you use USB accessories with your iPhone, iPad, or iPod touch, or if you connect your device to a Mac or PC, you might need to unlock your device for it to recognise and use the accessory. Your accessory then remains connected, even if your device is subsequently locked,' the firm's website says. 'If you don't first unlock your password-protected iOS device — or you haven't unlocked and connected it to a USB accessory within the past hour — your iOS device won't communicate with the accessory or computer, and in some cases, it might not charge. 'You might also see an alert asking you to unlock your device to use accessories.' Users on the official Apple forums have suggested the issue can be fixed in some cases by going to the Settings app and enabling the USB Accessories feature in the Face ID and Passcode section.<doc-sep>tech2 News Staff Apple's iPhone XS and XS Max have just recently begun selling and despite coming with a very heavy price tag, a number of people are beginning to report a peculiar issue while charging the two phones. As per a discussion thread on Apple's support page, as many as 108 users so far, have come forward and stated that their phones do not automatically start charging when the Lightning cable is connected. Users either need to tap and wake the display for the charging to begin or in some cases, unplug the cable and plug it back it to start charging. A YouTube channel named Unbox Therapy also carried out a test on video showing multiple iPhone XS and XS Max units suffering from the problem. While some might claim that it is a software issue which can be easily rectified with a small update, the issue does not seem to affect any other model other than the XS and XS Max. Apple is yet to issue a statement, but with the sheer number of complaints picking up pace, the trillion-dollar tech giant may be forced to issue one, since the iPhone XS and XS Max are the company's flagship offerings. @Apple why am I having to explain to customers why their brand new #iPhoneXs & #iPhoneXsMax phones aren't charging? This is pathetic and unacceptable. People payed over a thousand dollars for these devices. #Chargegate is real. Fix this ASAP. I'm disappointed. — 🅱️ouston (@HoustonSeth) September 29, 2018 Users facing the problem are also waging war against Apple on Twitter with #chargegate quickly becoming a popular hashtag.<doc-sep>
Some new iPhone XS and XS Max buyers have reported poor cellular reception with Apple’s latest phones, and now there’s another issue that might result in you waking up with an uncharged device in the morning. Dozens of users have reported charging issues with their iPhone XS and XS Max devices, and shared their experiences on the MacRumors forums and Apple’s support forums. Specifically, users are experiencing issues where phones will not charge if the Lightning cable is plugged in while the device is asleep. The problem appears to be a software bug — perhaps related to the phone’s USB accessory settings — and requires iPhones to be unlocked (or at least have the screen lit up) in order to begin charging. Tech vlogger Lewis Hilsenteger demonstrated the issues on nine different iPhone X, XS, and XS Max devices on his YouTube channel Unbox Therapy. Some iPhones respond immediately to being plugged into a charger, while others have to be tapped to awaken, and others freeze up. Users experiencing the issues have come up with workarounds, including upgrading to iOS 12.1 beta, which apparently eliminates the problem entirely. So whenever Apple releases that to everyone, it shouldn’t be an issue anymore. For now, others suggest going into Settings, FaceID and Passcode, scrolling down to “Allow access when locked” and turning on USB Accessories. Apple has yet to respond to the poor cell reception issue, but we’ve also reached out for a comment on the charging issues, and will update when we hear back.