When you subscribe we will use the information you provide to send you these newsletters. Sometimes they'll include recommendations for other related newsletters or services we offer. Our Privacy Notice explains more about how we use your data, and your rights. You can unsubscribe at any time. Sign up forfor the biggest new releases, reviews and tech hacks Today’s new Apex Legends update has caused issues that have led to players losing their account progress and cosmetic items. This is affecting players on all platforms and appears directly tied to whatever changes were made to the game today. Since the release of Apex update 1.1, Respawn has taken the game servers offline for maintenance. This remains in place until the development team can fix today’s issues and should stop any further problems. Respawn is warning players to not buy any new items until maintenance is complete and they have given the okay. “Hey all, sorry about this,” a message from Respawn explains.<doc-sep>A new Apex Legends update has gone live FREE for the biggest new releases, reviews and tech hacks SUBSCRIBE Invalid email Sign up forfor the biggest new releases, reviews and tech hacks When you subscribe we will use the information you provide to send you these newsletters. Sometimes they'll include recommendations for other related newsletters or services we offer. Our Privacy Notice explains more about how we use your data, and your rights. You can unsubscribe at any time. UPDATE THREE: Apex Legends update 1.06 has received a hotfix, with servers going back online for PS4 and Xbox One. According to Respawn in new update notes released today, problems with level resets happened due to players being moved to the wrong servers. And these servers "didn't have their persistence and this caused players accounts to appear reset with all progression lost," Respawn confirm. "Fortunately, your progress up until the update was still safe and sound. We shut down all live servers so we could remove players from the wrong place and roll up the correct servers with your progress. "Once we confirmed internally that we had fixed the issue we started rolling out the right servers starting with Xbox and staggered the updates to PS4 and PC." A new hotfix was released today to solve the issues, here's what it means for fans on all platforms: Any in-game purchases and progress acquired during the time between 1.1 going live and the fix will be reverted - levels earned, items unlocked, packs opened, and spent currency. If you continued to play and didn't patch then this will not affect you. Any currency purchased, spent or not, will be carried back over to their original account state. i.e. - if you bought $20 worth of coins, and spent $18, then you’ll will get $20 after the fix. UPDATE TWO: Apex Legends servers have been taken offline tonight so that Respawn can fix the level reset issue. No ETA has been given for how long the game will be offline but the support team has warned players not to buy new items until issues have been resolved. The latest from Respawn: "Hey all, sorry about this. We are going to start turning off servers as we do maintenance and we'll be updating this post with info as we look into this. "Until we have the issue resolved we recommend you do not buy or craft anything. We're working to give you folks an ETA." UPDATE: Respawn has now provided an update on the current Apex Legends level reset bug hitting Xbox One, PS4 and PC players. "We are aware and looking into the issue with accounts losing their progress after the update today. Will provide update ASAP." Patch notes have also been shared, revealing that today's Apex update was being used to add bug fixes and quality of life changes. ORIGINAL: Fans are reporting that a new Apex Legends update has gone live today on Xbox One, PC and PS4. And it appears that from early reports that the new patch has also caused a level reset for some players and accounts. Apex Legends: THRILLING trailer for season one battle pass One affected user reports: “Went to level 0, lost everything right after the update. Have to do training first, and lost all characters.” Another adds: “Same on PC. I've spent probably about $100 on the game since release; if they can't restore accounts, I doubt I'll be back.” “Same for me and my friend all currency gone except I got 7500 premium currency but all skins gone.” No patch notes have been released for the new Apex Legends update, but a report is expected from Respawn Entertainment soon. It will also be vitally important to try and work out what has happened to cause this level reset and how best to fix so that affected players can have all their loot returned. So far nothing has been shared on the official EA Help support page regarding the level reset bug or how to fix it. An announcement regarding a new update going live today was not made by Respawn beforehand, meaning it’s hard to tell what it was deployed for. More information is expected to be shared through official sources, although we can also expect more fan feedback in the coming hours as well. Apex Legends patch notes news<doc-sep>Update: Respawn has issued a fix for the account reset issue introduced in update 1.1. Evidently, the bug was caused by a simple server discrepancy. After downloading the update, players were mistakenly put onto the wrong servers which didn't have their progression saved, so naturally, nothing showed up on their accounts. "Fortunately, your progress up until the update was still safe and sound," Respawn said in a Reddit post . "We shut down all live servers so we could remove players from the wrong place and roll up the correct servers with your progress. Once we confirmed internally that we had fixed the issue we started rolling out the right servers starting with Xbox and staggered the updates to PS4 and PC." "Any in-game purchases and progress acquired during the time between 1.1 going live and the fix will be reverted - levels earned, items unlocked, packs opened, and spent currency," Respawn added. "If you continued to play and didn't patch then this will not affect you." So, there you have it. Crisis averted. Phew! Original story: A serious bug in the latest Apex Legends update may totally reset your account if you so much as log in. Developer Respawn Entertainment says it's aware of the issue and is working on a fix. In the meantime, the developer recommends players "do not buy or craft anything," but quite frankly, you probably shouldn't download the update or try to play the game at all. I'd say stop just short of quarantining your entire gaming setup behind yellow tape. Players have already posted and filed hundreds of reports on this issue, all of them sitting at clean-slate level one without any unlocked items such as skins and battle pass rewards. Of course, even if progression items were available on the reset accounts, we're still talking about a near-total account wipe. I imagine a blue Wingman would be small comfort to enthusiasts whose trackers are back at square one. Given the severity of this bug, Respawn will likely roll back Apex Legends to its most recent backup, and either patch or re-issue today's update. In an ideal world, that will totally undo today's bug without shaving off much progress from the past few days or weeks. The servers have been shut down to prevent more accounts from being compromised, but Respawn hasn't issued an ETA for a potential fix. We'll update this story as more information becomes available.<doc-sep>
UPDATE ONE: Following tonight's issues with Apex Legends update 1.1, Respawn has revealed what happened and how they have dealt with issues concerning progression loss. A small hotfix has been released to fix most of the problems, with the full rundown and explanation available in a new statement from Respawn: "We shut down all live servers so we could remove players from the wrong place and roll up the correct servers with your progress. Once we confirmed internally that we had fixed the issue, we started rolling out the right servers starting with Xbox and staggered the updates to PS4 and PC. "Everything you've accomplished and bought in Apex up until the 1.1 Patch that went live at 10:00 PST today should be restored. "Any in-game purchases and progress acquired during the time between 1.1 going live and the fix will be reverted - levels earned, items unlocked, packs opened, and spent currency. If you continued to play and didn't patch then this will not affect you. "Any currency purchased, spent or not, will be carried back over to their original account state. i.e. - if you bought $20 worth of coins, and spent $18, then you’ll will get $20 after the fix." PATCH NOTES FROM TODAY'S APEX UPDATE CAN BE FOUND AT THE BOTTOM OF THIS ARTICLE ORIGINAL STORY: Fans have just received a new Apex Legends update to download on PS4, Xbox One and PC, while Respawn has also announced they are taking servers down today. The new patch was launched earlier today and appeared to have caused a few issues, with some fans reporting a level reset bug which has left them without a lot of their loot.