text: FIGURE IV.2, scatter chart: This figure shows the risk-adjusted mean proportion of members readmitted for any reason in the year before the study for each care manager. We compare each care manager?s proportion of members readmitted to the mean proportion of members readmitted for all care managers (approximately 0.14) and to the proportion of members readmitted that corresponds to 1 standard deviation from the mean (slightly over 0.3). We observed 1 outlier: for 1 care manager, the mean is 0.32.