We have been using OSQA (a free software StackExchange clone) which is quite useful for public-access queries. (Note however that OSQA is not very actively developed, so AskBot might be a better choice these days.)

However, we haven't seen a lot of buy-in from our clients and partners, which may be related to our non-consumer industry, so they may not be used to using the public web professionally (in some cases, not even LinkedIn). So we're in the process of putting together a login-only bbPress forum, since our sysadmin suggested they might feel a bit more secure there (emotionally and technologically). We are planning to treat posts something like tickets, for example by encouraging users to mark them as solved, etc.

So the short answer is, the Q&amp;A interface has incredible utility and I hope it becomes the norm, but if you find it doesn't gain traction with your userbase, a forum (possibly private) might be a better answer.

What platform can I use to establish a users support forum?
I recently stepped out of my comfort bounds and decided to add some Code snippets to my paper.  I was able to get everything working fine and looking good, except the actual title.  Everything else in my Document uses arabic, i.e. Figure 2.3, Table 4.5, etc... for some reason when I insert the Code (Using lstlisting), the published version becomes "Listing III.1: code title".

I tried using the same setup in my pre-amble as the figures, tables, and equations:

    \renewcommand\lstlistingname{\arabic{chapter}.\arabic{lstnumber}}


However, that removes the "Listing" portion and instead gives me "3.1 III.1: code title".  Obviously I am not wise enough with the \renewcommand? or is there another setting I should be changing?

Here is the pre-amble I was trying to copy:

\newcommand{\updateCounters}{\renewcommand{\thefigure}{\arabic{chapter}.\arabic{figure}}%
\renewcommand{\thetable}{\arabic{chapter}.\arabic{table}}%
\renewcommand{\theequation}{\arabic{chapter}.\arabic{equation}}%


Thanks!
