The card has possibly be bad
How is the card?
I installed the software from the company and it shows to be on and active, but it is not picking up nothing, and the bytes in and out are 0. The utility is stuck on professional?  The card has possibly be bad, I have never had such a problem with a card,,of any kind.  I talked to the company and they said the card had to be bad. And for some reason they was trying to figure out a lot of these from Amazon were being bad, and they had no idea why. 