Same problem.4 
What is the small problem?
So I have been using my Sony universal remote that costs $60.  It was a decent remote and does have 1-button turn on multiple systems option.  I would say it covers 95% of my need, but when I see this nice touch screen universal remote from Logitech that requires internet/software to sync up, I thought maybe I should pay $160 for the touch screen, and given that it would always have the latest update, it must cover all the edge cases and 100% of my need!  Well boy was I wrong--I didn't even get 1% out of this remote!First I am fairly comfortable w/ computer and I have never had issues installing/updating any software, so it's surprising to me that they can screw this up.  But after running into the below issues, I am going to return it (nope, not going to waste time calling their CS)1.  First issue:  It could find my DirecTV DVDR and I need to get the remote to teach it (hey my Sony UR needs to do this too--without any software!  But fine, I did play along)2.  After configuring the software w/ all the  devices, I try to update the H1 remote.  The update got stuck at 3%.3.  It recommended me that I disable my anti-virus and firewall (already off).  So I did and tried again.  Same problem.4.  Googled "harmony one stuck at 3%", turns out it's a common issue (so common that when I typed "Harmony one st" it autocompletes "Stuck at 3%").  There's supposed to be an alternate way to update using a website (If that's the case, why do I need to install the software on my computer!?)5.  Unfortunately, even using the website, the install still stalled at 3%.  I could probably try to reboot my PC and see if that would make a difference, but nope Logitech I am not going to waste more of my time to fix your product.  Path of least resistance to earn your customer, and you have failed my friend.There was another reviewer (who was lucky enough to actually use the remote) who said he could do all the H1 functions w/ his Sony UR without all the fancy software, by pressing 3-digit codes for each device manufacturer.  I couldn't agree more!  Why not just keep it simple?  I have bought many crappy products before, but this is the first time that a product fails to be even set up!! 