A question I would ask: "Why do your users protest going through the walk through"? 


Do they not find it useful?
Is it boring?
Do they already know the information? 
Is it unexpected? 
Are you asking for more than you are giving? 
They feel a loss of control?
Is the language hard to read?
Did they have a bad morning? 


You get the idea. As others have said, forcing your user to do something is not generally recommended. Getting the answer to the question above will help. For example if users say "I do not find it useful" a potential solution would be to tell them the benefit of the training and encourage/lead (but don't force) them through the training.  

Should users be forced to go through a walkthrough?
What do you call a former criminal who has served their sentence and been released from prison?

I thought of “convicted criminal”, but that might imply the person is still a criminal and/or serving a sentence.


Does “convicted criminal” fit this definition?
Are there other--better--words that are more accurate?

