In 2006, Dell acknowledged that it had problems with customer service. Issues included call transfers of more than 45% of calls and long wait times. Dell's blog detailed the response: "We're spending more than a $100 million — and a lot of blood, sweat and tears of talented people — to fix this." Later in the year, the company increased its spending on customer service to $150 million. Despite significant investment in this space, Dell continues to face public scrutiny with even the company's own website littered with complaints regarding the issue escalation process.[original research?] COUNT 3
QSN1 What percentage of Dell support calls were transferred? ANS1 45% QSN2 How much did Dell originally spend to fix their customer service? ANS2 $100 million QSN3 What amount did Dell increase its customer service budget to? ANS3 $150 million