Comcast Sued By Customer Who Says Cable Company Had Him Fired From Job 
 
 Last week, we brought you the story of former Comcast customer Conal O’Rourke, who lost his job at renowned accounting firm PriceWaterhouseCoopers after someone from Comcast called his employer with details of Mr. O’Rourke’s numerous — and valid — complaints about his cable service. Comcast has subsequently apologized for the myriad billing and service problems but maintains it did not intend to have O’Rourke fired, but that has not satisfied Conal, who has filed a lawsuit against the nation’s largest cable company, alleging violations of, among other claims, a federal law prohibiting cable companies from sharing personal information without customers’ consent. Second, Comcast’s claim that “nobody at Comcast asked for him to be fired�? What else could Comcast — which has admitted contacting Conal’s employer, accounting giant PriceWaterhouseCoopers, following his complaint to the office of the Comcast Controller — expect would happen when it contacts an executive at a company that relies on Comcast for a nice chunk of its revenue and says “Hey PwC, one of your guys was really rude to our staffers”? O’Rourke believes that the Controller’s office performed an online search after Mr. O’Rourke stated that Comcast should be investigated by the PCAOB, and learned that Mr. O’Rourke worked for PwC,” contends the complaint. Despite our attempts to address Mr. O’Rourke’s issues, we simply dropped the ball and did not make things right. We’re also determined to get to the bottom of exactly what happened with his service, figure out what went wrong at every point along the way, and fix any underlying issues. As part of this investigation, we have listened to recorded calls between Mr. O’Rourke and our customer service representatives and his treatment of them and his language is totally unspeakable. Mr. O’Rourke’s claims are without merit.” 
 
 UPDATE #2: Harmeet K. Dhillon of Dhillon Law Group, the firm representing Conal, has provided the following response to Comcast’s statement: 
 
 “It is unclear whether Comcast is accusing our client of using profanity, or simply being angry after months overcharging and broken promises to resolve his billing problems.
– Conal O'Rourke says he lost his job at PriceWaterhouseCoopers because he complained about poor service from Comcast—a PwC client—and now he's suing the cable company. After O'Rourke brought his story to the media, Comcast apologized publicly for the many billing issues and other service problems he experienced, but insisted "nobody at Comcast asked for him to be fired." O'Rourke, however, says Comcast's controller did call PwC (Comcast does not deny that a call was made), and he's suing over the alleged violation of a federal law that bars cable companies from sharing personal information without a customer's consent, Consumerist reports. The big issue is what happened when O'Rourke, fed up after months of poor service, contacted Controller Lawrence Salva's office (but didn't actually speak with Salva). Comcast says that during this call, he attempted to use his job at PwC as "leverage to get better service," Consumerist notes; O'Rourke says he believes the controller simply did an online search of his name following the call and learned he worked at PwC. (O'Rourke has asked for a recording of the call in which he supposedly mentioned his employer, and Comcast has yet to release one.) O'Rourke says that after he called the controller's office, the controller contacted PwC. He's seeking more than $1 million in damages and legal costs, as well as an injunction barring Comcast from doing a slew of things—among them, overbilling customers. Click for O'Rourke's full story.