When the doors opened, the woman stepped forward and both she and the stroller fell down the shaft and landed on the elevator car, which was out of service eight stories below, police said. Aber Al-Rahabi, 21, told investigators that she didn’t notice that the elevator car wasn’t there when the doors opened — and just pushed 6-week-old Areej Ali into the open space, police sources said. A mechanic who had been working on the elevator heard the mother's screams and helped pull her to safety, police said. Freight elevator crushes 43-year-old NYC worker to death 
 
 “I can’t believe it,” said a devastated Salah Ali, 70, the little girl’s grandfather, as he walked outside the building. Another resident, Robert Whitley, said the elevators were old. The tragic accident happened at about 11:45 a.m. on the 23rd floor of 3415 Neptune Ave. — a Coney Island high-rise riddled with violations, including 45 directly related to the elevators. That was my grandchild.” 
 
 Al-Rahabi is still in the emergency room at Coney Island Hospital recovering from the accident. “Oh, no.” 
 
 The NYPD, the FDNY and the Buildings Department were all on the scene. (Todd Maisel/New York Daily News) 
 
 “My heart is really bleeding for them,” said the bus matron and mother of four. “The incident is now under active investigation, and we are cooperating fully with all authorities and agencies to determine the facts surrounding the event,” said Jordan Isenstadt, a spokesman for the owner HP Bay Park I. My wife called me and said, ‘Our neighbor fell down the elevator.’” 
 
 “Nobody trusts those elevators,” he added. "Everybody is scared to take the elevator," Noel said. The Bay Park complex has a “chronic problem” with its elevators, according to one of hundreds of Department of Buildings complaints. “In the meantime, we are working diligently with all appropriate authorities and agencies to better understand the circumstances of this tragic incident.” 
 
 The building was the subject of some 20 complaints about out-of-service elevators since January 2015 through last month, according to city records. Two complaints for that elevator from July 17 that have been resolved and a complaint from March 9, 2015, that says the elevator is “constantly getting out of service” and “has not been working for 2½ weeks.” 
 
 There are 45 total elevator complaints dating back to 2000 at 3415 Neptune Ave.
– A 6-week-old baby died in a horrific accident Thursday in a New York City building where there had been dozens of complaints about faulty elevators. Police say baby Areej Ali's mother was waiting for the elevator in the Brooklyn building Thursday morning when the doors opened, only for her and the stroller to plunge down the shaft, the AP reports. The baby girl's mother, who was injured in the fall, told investigators that she had stepped forward without realizing that there was no elevator behind the doors. The New York Daily News reports that mother and baby fell several feet onto the roof of an elevator, which then plummeted around eight stories. The baby was pronounced dead at Coney Island Hospital. The Daily News reports that there have been at least 20 complaints about the 23-story building's elevators in the last two years alone, and a mechanic was working on them at the time of the accident. Residents say they are shocked by the little girl's death—but not overly surprised to learn that the building's elevators were involved. "My heart is really bleeding for them," a resident and mother of four tells the New York Post. "This always happens in this building. They come in to fix the elevator and a week later it's broken again. I have a 2-year-old. I have to look out for him."