click icon at the top right corner scroll to the menu button press the menu icon press the item above the 1 who we
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Who We Are \n\nThe airlines Aerov\u00edas del Continente Americano S.A. Avianca, Tampa Cargo S.A., organized in the Republic of Colombia, Aerol\u00edneas Gal\u00e1pagos S.A. Aerogal, organized in the Republic of Ecuador, and the airlines comprising Grupo Taca:\u00a0 Taca International Airlines S.A., organized in the Republic of El Salvador, L\u00edneas A\u00e9reas Costarricenses S.A. Lacsa, organized in the Republic of Costa Rica, Trans American Airlines S.A., organized in the Republic of Peru, Aviateca, S.A., corganized under Guatemala law, hereinafter called both individually and collectively THE AIRLINES, which includes products and services provided by other companies related to any of the airlines above, who, for the provision and commercialization of air transportation services for passengers and related products and services, such as tourism packages, air or land cargo transportation, express courier services and other courier services, airport services, technical and professional training services, and loyalty programs, may act under the commercial brands AVIANCA, AEROGAL, AVIATECA, LACSA, TACA, TACA PERU, TACA REGIONAL, TACA CARGO, TAMPA CARGO, AVIANCA CARGO, AVIANCA SERVICES, AVIANCA TOURS, AVIANCA EXPRESS, FLYBOX, DEPRISA, LIFEMILES, PREFERENCIA \"Programa para viajes empresariales\" (\"Company Travel Program\") or solely under the commercial brand AVIANCA, all of them being respectively responsible for the handling of personal data. \n\nAvianca Holdings S.A. (formerly Avianca Taca Holding S.A.), is a Panamanian company, organized as an investment firm and as an instrument to perform the shareholders' agreement that led to THE AIRLINES' integration process. \n2. Purpose of THE AIRLINES' Personal Information and Data Handling Terms and Conditions \n\nThis document contains our personal information and data handling policy; its purpose is to communicate what information we gather when providing our services and for what purpose, how we handle that information, when we share it, and how we protect it, as well as to explain the rights to which the owners of such information are entitled and the procedures for exercising such rights. \n\nWe, THE AIRLINES, acknowledge how important it is to keep the personal data furnished by our passengers, customers, and users through our product and service commercialization channels (such as websites, sales offices, and call centers) secure, private, and confidential and we are committed to protecting and properly handling that data, pursuant to applicable personal data protection laws and regulations in each territory where we operate. \n\nThis document discusses handling the information that we receive from our passengers, customers, and users at each one of our business units: Deprisa, Avianca Tours, LifeMiles, PREFERENCIA \"Programa para viajes empresariales\"\u00a0 (\"Company Travel Programs\"), Avianca Services, Avianca Cargo and Avianca Express, and it constitutes the general reference framework of the specific policies stated in www.avianca.com, www.taca.com, www.deprisa.com, www.lifemiles.com, www.preferenciacorporativo.com, www.aviancaservices.com, www.tampacargo.com, www.aerogal.com.ec, www.tacaregional.com, www.flybox.com, www.aviancaexpress.com, link.avianca.com, www.sociosyamigos.com, Each one of these websites also contains the terms and conditions applicable to the products and services offered therein, which may be consulted for further information at any time. \n\nThe above websites may be deactivated or changed to a new domain, after implementing reorganization processes. Such changes will be promptly notified to our passengers, customers, and users. \n3. Personal Information and Data Obtained \n\nWe, THE AIRLINES collect personal information and data from our passengers, customers, and users, which may include the following data among others, in full or in part, according to the requirements of each product and/or service: \n\n\u00a0\u00a0\u00a0 Full name \n\u00a0\u00a0\u00a0 Identification document type and number \n\u00a0\u00a0\u00a0 Nationality and country of residence \n\u00a0\u00a0\u00a0 Date of birth and sex \n\u00a0\u00a0\u00a0 Marital status and/or relation to minors or disabled persons requesting our services \n\u00a0\u00a0\u00a0 Fixed and mobile contact telephone numbers (home and/or work) \n\u00a0\u00a0\u00a0 Mailing address and e-mail address (home and/or work) \n\u00a0\u00a0\u00a0 Fax number (home and/or work) \n\u00a0\u00a0\u00a0 Credit card information (number, banking institution, expiration date) \n\u00a0\u00a0\u00a0 Cardholder personal data (First and last names and Identification type and number) \n\u00a0\u00a0\u00a0 Mailing address where the cardholder receives his or her bank statements \n\u00a0\u00a0\u00a0 Customer IP, through cookies \n\u00a0\u00a0\u00a0 Profession or job \n\u00a0\u00a0\u00a0 Company where the customer works and job title \n\u00a0\u00a0\u00a0 Frequent Flyer Card number and information on any transactions or activities related to the LifeMiles Frequent Flyer Program \n\u00a0\u00a0\u00a0 Necessary information to expedite the flight or other services, including the names of travel companions, emergency contacts in the event of accidents or other contingencies, seat preference, special diets or medical requirements \n\u00a0\u00a0\u00a0 Purchase channel information (such as travel agencies, direct sales points or representative or agency sales points, call center, and websites) \n\u00a0\u00a0\u00a0 Use of products and services (such as self-check-in machines, flight status notifications, and online check-in) \n\u00a0\u00a0\u00a0 Personal information and data collected through surveys, focus groups or other market research methods \n\u00a0\u00a0\u00a0 Information required by sales representatives or customer service representatives, for attending requests or claims \n\u00a0\u00a0\u00a0 Biometric data. \n\nThis data may be stored and/or processed in IT center servers, either owned by THE AIRLINES or by third-party providers, located in different countries, as authorized by our passengers, customers, and users upon acceptance of this Privacy Policy. \n\nIn addition, for security reasons, THE AIRLINES may gather, store, keep, share, and check with national or international control and surveillance administration authorities and with police or judicial authorities biometric data regarding our passengers, customers, and users obtained through image, audio or video recording devices, located in our facilities, such as administration offices, sales points, VIP lounges, airport service counters and kiosks, and call centers, among others. We, THE AIRLINES, will notify the above to the public at large by publishing Privacy Notices located in data collection areas. \n\nPersonal Information and Data Handling Effective Term \n\nInformation furnished by passengers, customers, and users will remain stored for up to ten (10) years as of the last data handling date, to allow THE AIRLINES' compliance with legal or contractual obligations especially regarding accounting, fiscal and tax matters. \n\nInformation Veracity \n\nPassengers, customers, and users must furnish true personal information and data to validate their reservation and to enable service provision; they must also do so to receive any other service that they may require, one of the conditions being that they must accept to furnish any required information for the particular service. \n\nWe, THE AIRLINES, assume that the information furnished is true. We do not verify it nor do we assume the obligation of verifying the identity of the passengers, customers, and users or the veracity, validity, sufficiency and authenticity of the data that each of them furnishes. Therefore, we will not be held responsible for losses and/or damages of any nature that may stem from the lack of veracity, validity, sufficiency or authenticity of such information, including any losses or damages due to homonymy or identity theft. \n\nInformation regarding Children and Underage Adolescents \n\nBoys, girls, and underage adolescents may use the products and services we offer, provided that they are acting through or are properly authorized by their parents or legal guardians. \n\nWe, THE AIRLINES, will see to the proper use of personal data regarding children and underage adolescents, ensuring their best interests and their fundamental rights when handling their data, and, whenever possible, taking into account their opinion as they are the owners of their personal data. \n4. Purpose of Personal Data Handling \n\nThe information gathered is used to process, confirm, conduct, and provide the services and/or products purchased directly and/or with the participation of other airlines or third-party product or service providers, as well as to promote and advertise our activities, products and services, make transactions, report to different national or international control and surveillance administration authorities, police or judicial authorities, banking institutions and/or insurance companies, for internal administrative and/or commercial purposes, such as market research, auditing, accounting reports, statistics analyses, billing, and offering and/or acknowledging loyalty program benefits. \n\nDue to our commercial activity, we, THE AIRLINES, are bound to furnish certain data regarding passengers, cargo, express courier or other courier services to aeronautics authorities, immigration and customs authorities, and to the national and international government authorities that regulate them or security agencies before flight departure or landing in the territory of each destination or at any moment after the transportation contract has been performed. In general, \"information\" refers to the identity data of the passengers on board, as well as to the contents of their respective travel documentation (passport, visa) or data relating to the merchandize being transported. \n\nUpon accepting this General Privacy Policy, our passengers, customers, and users, as owners of the gathered data, authorize THE AIRLINES to handle that data, in part or in whole, including third-party country collection, storage, recording, usage, dissemination, processing, deletion, transmission and/or transfer of the furnished data, for the purpose of carrying out the activities related to the purchased products and services, such as reservations, modifications, cancelations and schedule changes, reimbursements, queries, complaints and claims, compensation and indemnity payments, accounting reports, mail, processing and verification of credit cards, debit cards and any other payment method, fraud and asset laundering identification and the prevention of other illicit activities, and/or for loyalty programs and the other purposes indicated herein. \n\nWe hereby inform that third party providers may be involved in the above-mentioned activities (such as flight reservation system providers, bank transaction security tool providers, call centers, and tourism service operators), banking institutions, insurance companies, our representatives or agents, and that such activities may be supplied in countries other than the country in which the service or the product was purchased, and without prejudice to any other purpose stated herein and under the terms and conditions of each one of the products and services offered by each one of our business units. \n\nIn addition, upon accepting this General Privacy Policy, our passengers, customers, and users, as owners of the gathered data, authorize us to: \n\n\u00a0\u00a0\u00a0 Use passenger, customer, and user data furnished electronically, through websites, and Smartphone apps, among others, to send the boarding pass or the document confirming the transaction to their registered e-mail. \n\u00a0\u00a0\u00a0 Use the information received for marketing our products and services, and for marketing the products and services of third parties with which THE AIRLINES maintain a business relation. \n\u00a0\u00a0\u00a0 Share personal data with commercial representatives, tourism operators, and hotels, among others, as required, for handling travel plan reservations or services such as car rentals or hotel room reservations. \n\u00a0\u00a0\u00a0 Supply personal data to national or international control and surveillance administration authorities, and to police or judicial authorities pursuant to legal requirements, and/or use or disclose personal information and data to defend passenger, customer, and user rights and/or assets if such defense is related to the products and services purchased by the passengers, customers, and users. \n\u00a0\u00a0\u00a0 Allow personal information and data access to auditors or third parties hired to carry out internal or external auditing processes proper to our commercial activity. \n\u00a0\u00a0\u00a0 Query and update personal data, at any time, to keep such information updated. \n\u00a0\u00a0\u00a0 Hire third-party services for personal information and data storage and/or processing, for the proper performance of airline contracts, under the security and confidentiality standards to which we are bound. \n\u00a0\u00a0\u00a0 Transfer and transmit personal data to countries other than the country in which the service or the product was purchased; to do so, THE AIRLINES will see to the protection of such data pursuant to the security and confidentiality standards set forth herein. \n\u00a0\u00a0\u00a0 Transfer personal data to a potential buyer in one of our business units; to do so, we will promptly notify our passengers, customers, and users, as they are the owners of the gathered data, for them to exercise their right to update, modify and delete personal data, pursuant to applicable law. \n\n5. Cookie and Web Beacon Use \n\nWe, THE AIRLINES, may use cookies, web beacons, and other similar technology in our websites and the electronic devices used to access them, to know the location, activities, and preferences of our passengers, customers, and users when surfing the web, to increase website functionality and accessibility, to verify that users comply with the required criteria to process their requests, and to adapt our products and services to user needs, by obtaining the following general information: \n\n\u00a0\u00a0\u00a0 Type of navigator and operating system used \n\u00a0\u00a0\u00a0 Device language \n\u00a0\u00a0\u00a0 Websites visited \n\u00a0\u00a0\u00a0 Links accessed \n\u00a0\u00a0\u00a0 IP address \n\u00a0\u00a0\u00a0 Website visited before going to Avianca.com \n\u00a0\u00a0\u00a0 Time spent surfing. \n\nUsers may disable and delete the cookies, web beacons and other similar technology at any time. To do so, users may query and/or request help from the Internet navigator he or she uses. \n6. Information Protection, Security and Confidentiality \n\nPassenger, customer, and user information is of vital importance to THE AIRLINES. We have established information security policies, procedures, and standards aimed at protecting and preserving information integrity, confidentiality and availability, no matter what the means or format of the information, its temporary or permanent location, or how it may be transmitted. Along those lines, we have the support of security technology tools and we implement acknowledged industry security practices, including sensitive information transmission and storage using secure mechanisms, such as ciphering, security protocol usage, technology component assurance, restriction of information access to authorized personnel only, information backups, and secure software development practices, among others. \n\nThird parties contracted by THE AIRLINES are equally bound to adhere to and comply with information security policies and manuals, as well as with the security protocols we apply in all of our processes. \n\nEvery contract between THE AIRLINES and third parties (contractors, external consultants, temporary employee services, etc\u2026) that entails handling personal information and data includes a Confidentiality Clause that states in detail their commitment to the protection, care, security, and preservation of information confidentiality, integrity and privacy. \n\n7. Procedure for the Owners of the Information to Exercise Their Rights \n\nPassengers, customers, and users are entitled to access their personal data under our control and to exercise their rights as owners of the information, under the terms of applicable data protection laws and regulations and pursuant to the provisions herein. \n\nFor personal data handled in Colombia, the procedures for exercising information owner rights are set forth in 2012 Law 1581 \n\nPassengers, customers, and users have the right to query and become familiar with the details of our personal data handling process, as well as to rectify the data that is inaccurate or incomplete and to cancel unused data, pursuant to legal or contractual purposes and terms or pursuant to the purposes and terms contemplated herein. \n\nTo make their rights effective, passengers, customers, and users may exercise their right to know, update, rectify, and delete their personal data by sending a request to e-mail address\u00a0 contactenos@avianca.com, or by using the Suggestions and Claims service at www.avianca.com or through the Call Center from Bogot\u00e1 calling 4013434 or from other cities in Colombia calling 018000953434, pursuant to the provisions herein. \n\nThe request must include the following data: \n\n\u00a0\u00a0\u00a0 Full name \n\u00a0\u00a0\u00a0 Identification document type \n\u00a0\u00a0\u00a0 Identification number \n\u00a0\u00a0\u00a0 Telephone number \n\u00a0\u00a0\u00a0 e-mail address \n\u00a0\u00a0\u00a0 Country \n\u00a0\u00a0\u00a0 Request \n\nShould any passenger, customer, user or third party consider that the content used in any of our contact and commercialization channels, such as websites, Smartphone apps, and service kiosks, violates his or her intellectual property rights, he or she must send a notice containing the information below to the above-mentioned addresses. \n\n\u00a0\u00a0\u00a0 Personal data: name, address, telephone number, and e-mail of the claimant. \n\u00a0\u00a0\u00a0 Handwritten authenticated signature, with the personal data of the person authorized to act in the name of and on behalf of the owner of the intellectual property rights that were infringed. \n\u00a0\u00a0\u00a0 Precise, complete description and location of the content protected by the intellectual property rights that were infringed. \n\u00a0\u00a0\u00a0 Clear express statement that the indicated content was used without the consent of the owner of the intellectual property rights that were infringed. \n\u00a0\u00a0\u00a0 Clear express statement, under the responsibility of the claimant, that the information provided in the notice is accurate and that the use of the content constitutes a violation of his or her intellectual property rights. \n\nThis type of claim will be submitted for handling and resolution to applicable judicial procedures, according to their nature and scope. \n\n8. Modifications to the Privacy Policy \n\n\nTHE AIRLINES reserve their right to make modifications or updates to this Privacy Policy at any time, in compliance with new laws, internal policy or new requirements for providing or offering products or services. \n\nSuch modifications will be made available to the public using the following means: visible notices in airline establishments or customer service centers, our airline websites, Smartphone apps or e- kiosks (Privacy Notice) or a message sent to the last e-mail address provided by our passengers, customers, and users. \n9. Acceptance of the Privacy Policy \n\nEach passenger, customer or user accepts the handling of his or her personal data pursuant to the terms set forth herein, when he or she furnishes data through our service or sales points, including all call centers, or when he or she purchases or uses any of our products and services or when he or she clicks on the button \"Aceptar\" (\"OK\") or navigates through our websites www.avianca.com, www.taca.com, www.deprisa.com, www.lifemiles.com, www.preferenciacorporativo.com, www.aviancaservices.com, www.tampacargo.com, www.aerogal.com.ec, www.tacaregional.com, www.flybox.com, www.aviancaexpress.com, link.avianca.com, www.sociosyamigos.com. \n10. Term \n\nThis Privacy Policy is effective as of the date on which it is published.\u00a0 \n\n", "resource-id": "areamovil.aviancataca:id/tvContenido", "adapter-view": false, "pointer": "9c0048c", "scrollable-horizontal": false, "ancestors": ["android.view.View", "java.lang.Object"], "selected": false, "content-desc": [null], "rel-bounds": [0, 0, 1440, 22600], "draw": false, "focusable": true, "long-clickable": true, "visibility": "visible", "focused": false, "clickable": true, "abs-pos": true, "font-family": "default", "class": "android.widget.TextView", "visible-to-user": true, "package": "areamovil.aviancataca", "enabled": true, "bounds": [0, 399, 1440, 2392], "pressed": "not_pressed", "scrollable-vertical": false}], "scrollable-horizontal": false, "ancestors": ["android.widget.FrameLayout", "android.view.ViewGroup", "android.view.View", "java.lang.Object"], "selected": false, "content-desc": [null], "rel-bounds": [0, 0, 1440, 1993], "draw": false, "focusable": true, "long-clickable": false, "visibility": "visible", "focused": false, "clickable": false, "abs-pos": true, "class": "android.widget.ScrollView", "visible-to-user": true, "package": "areamovil.aviancataca", "enabled": true, "bounds": [0, 399, 1440, 2392], "pressed": "not_pressed", "scrollable-vertical": true}], "scrollable-horizontal": false, "ancestors": ["android.view.ViewGroup", "android.view.View", "java.lang.Object"], "selected": false, "content-desc": [null], "rel-bounds": [0, 315, 1440, 2308], "draw": true, "focusable": false, "long-clickable": false, "visibility": "visible", "focused": false, "clickable": false, "abs-pos": true, "class": "android.widget.LinearLayout", "visible-to-user": true, "package": "areamovil.aviancataca", "enabled": true, "bounds": [0, 399, 1440, 2392], "pressed": "not_pressed", "scrollable-vertical": false}], "scrollable-horizontal": false, "ancestors": ["android.view.ViewGroup", "android.view.View", "java.lang.Object"], "selected": false, "content-desc": [null], "rel-bounds": [0, 0, 1440, 2308], "draw": true, "focusable": false, "long-clickable": false, "visibility": "visible", "focused": false, "clickable": false, "abs-pos": true, "class": "android.widget.LinearLayout", "visible-to-user": true, "package": "areamovil.aviancataca", "enabled": true, "bounds": [0, 84, 1440, 2392], "pressed": "not_pressed", "scrollable-vertical": false}], "adapter-view": false, "abs-pos": true, "pointer": "f1d3b65", "class": "android.widget.RelativeLayout", "visible-to-user": true}], "scrollable-horizontal": false, "ancestors": ["android.view.ViewGroup", "android.view.View", "java.lang.Object"], "selected": false, "content-desc": [null], "rel-bounds": [0, 84, 1440, 2392], "draw": true, "focusable": false, "long-clickable": false, "visibility": "visible", "focused": false, "clickable": false, "abs-pos": true, "class": "android.widget.FrameLayout", "visible-to-user": true, "package": "android", "enabled": true, "bounds": [0, 84, 1440, 2392], "pressed": "not_pressed", "scrollable-vertical": false}], "adapter-view": false, "abs-pos": true, "pointer": "cd25f2e", "class": "android.widget.LinearLayout", "visible-to-user": true}], "adapter-view": false, "abs-pos": true, "pointer": "5146da9", "class": "com.android.internal.policy.PhoneWindow$DecorView", "visible-to-user": true}, "added_fragments": [], "active_fragments": []}, "is_keyboard_deployed": false, "request_id": "391"}
{"ancestors": ["android.widget.FrameLayout", "android.view.ViewGroup", "android.view.View", "java.lang.Object"], "class": "com.android.internal.policy.PhoneWindow$DecorView", "bounds": [0, 0, 1440, 2392], "clickable": false, "children": [{"iconClass": "info", "ancestors": ["android.view.View", "java.lang.Object"], "resource-id": "areamovil.aviancataca:id/ivIcono", "clickable": false, "class": "android.widget.ImageView", "bounds": [35, 270, 140, 375], "componentLabel": "Icon"}, {"text": "Privacy policy", "resource-id": "areamovil.aviancataca:id/tvTitulo", "ancestors": ["android.view.View", "java.lang.Object"], "clickable": false, "class": "android.widget.TextView", "bounds": [175, 277, 600, 371], "componentLabel": "Text"}, {"text": "1. Who We Are \n\nThe airlines Aerov\u00edas del Continente Americano S.A. Avianca, Tampa Cargo S.A., organized in the Republic of Colombia, Aerol\u00edneas Gal\u00e1pagos S.A. Aerogal, organized in the Republic of Ecuador, and the airlines comprising Grupo Taca:\u00a0 Taca International Airlines S.A., organized in the Republic of El Salvador, L\u00edneas A\u00e9reas Costarricenses S.A. Lacsa, organized in the Republic of Costa Rica, Trans American Airlines S.A., organized in the Republic of Peru, Aviateca, S.A., corganized under Guatemala law, hereinafter called both individually and collectively THE AIRLINES, which includes products and services provided by other companies related to any of the airlines above, who, for the provision and commercialization of air transportation services for passengers and related products and services, such as tourism packages, air or land cargo transportation, express courier services and other courier services, airport services, technical and professional training services, and loyalty programs, may act under the commercial brands AVIANCA, AEROGAL, AVIATECA, LACSA, TACA, TACA PERU, TACA REGIONAL, TACA CARGO, TAMPA CARGO, AVIANCA CARGO, AVIANCA SERVICES, AVIANCA TOURS, AVIANCA EXPRESS, FLYBOX, DEPRISA, LIFEMILES, PREFERENCIA \"Programa para viajes empresariales\" (\"Company Travel Program\") or solely under the commercial brand AVIANCA, all of them being respectively responsible for the handling of personal data. \n\nAvianca Holdings S.A. (formerly Avianca Taca Holding S.A.), is a Panamanian company, organized as an investment firm and as an instrument to perform the shareholders' agreement that led to THE AIRLINES' integration process. \n2. Purpose of THE AIRLINES' Personal Information and Data Handling Terms and Conditions \n\nThis document contains our personal information and data handling policy; its purpose is to communicate what information we gather when providing our services and for what purpose, how we handle that information, when we share it, and how we protect it, as well as to explain the rights to which the owners of such information are entitled and the procedures for exercising such rights. \n\nWe, THE AIRLINES, acknowledge how important it is to keep the personal data furnished by our passengers, customers, and users through our product and service commercialization channels (such as websites, sales offices, and call centers) secure, private, and confidential and we are committed to protecting and properly handling that data, pursuant to applicable personal data protection laws and regulations in each territory where we operate. \n\nThis document discusses handling the information that we receive from our passengers, customers, and users at each one of our business units: Deprisa, Avianca Tours, LifeMiles, PREFERENCIA \"Programa para viajes empresariales\"\u00a0 (\"Company Travel Programs\"), Avianca Services, Avianca Cargo and Avianca Express, and it constitutes the general reference framework of the specific policies stated in www.avianca.com, www.taca.com, www.deprisa.com, www.lifemiles.com, www.preferenciacorporativo.com, www.aviancaservices.com, www.tampacargo.com, www.aerogal.com.ec, www.tacaregional.com, www.flybox.com, www.aviancaexpress.com, link.avianca.com, www.sociosyamigos.com, Each one of these websites also contains the terms and conditions applicable to the products and services offered therein, which may be consulted for further information at any time. \n\nThe above websites may be deactivated or changed to a new domain, after implementing reorganization processes. Such changes will be promptly notified to our passengers, customers, and users. \n3. Personal Information and Data Obtained \n\nWe, THE AIRLINES collect personal information and data from our passengers, customers, and users, which may include the following data among others, in full or in part, according to the requirements of each product and/or service: \n\n\u00a0\u00a0\u00a0 Full name \n\u00a0\u00a0\u00a0 Identification document type and number \n\u00a0\u00a0\u00a0 Nationality and country of residence \n\u00a0\u00a0\u00a0 Date of birth and sex \n\u00a0\u00a0\u00a0 Marital status and/or relation to minors or disabled persons requesting our services \n\u00a0\u00a0\u00a0 Fixed and mobile contact telephone numbers (home and/or work) \n\u00a0\u00a0\u00a0 Mailing address and e-mail address (home and/or work) \n\u00a0\u00a0\u00a0 Fax number (home and/or work) \n\u00a0\u00a0\u00a0 Credit card information (number, banking institution, expiration date) \n\u00a0\u00a0\u00a0 Cardholder personal data (First and last names and Identification type and number) \n\u00a0\u00a0\u00a0 Mailing address where the cardholder receives his or her bank statements \n\u00a0\u00a0\u00a0 Customer IP, through cookies \n\u00a0\u00a0\u00a0 Profession or job \n\u00a0\u00a0\u00a0 Company where the customer works and job title \n\u00a0\u00a0\u00a0 Frequent Flyer Card number and information on any transactions or activities related to the LifeMiles Frequent Flyer Program \n\u00a0\u00a0\u00a0 Necessary information to expedite the flight or other services, including the names of travel companions, emergency contacts in the event of accidents or other contingencies, seat preference, special diets or medical requirements \n\u00a0\u00a0\u00a0 Purchase channel information (such as travel agencies, direct sales points or representative or agency sales points, call center, and websites) \n\u00a0\u00a0\u00a0 Use of products and services (such as self-check-in machines, flight status notifications, and online check-in) \n\u00a0\u00a0\u00a0 Personal information and data collected through surveys, focus groups or other market research methods \n\u00a0\u00a0\u00a0 Information required by sales representatives or customer service representatives, for attending requests or claims \n\u00a0\u00a0\u00a0 Biometric data. \n\nThis data may be stored and/or processed in IT center servers, either owned by THE AIRLINES or by third-party providers, located in different countries, as authorized by our passengers, customers, and users upon acceptance of this Privacy Policy. \n\nIn addition, for security reasons, THE AIRLINES may gather, store, keep, share, and check with national or international control and surveillance administration authorities and with police or judicial authorities biometric data regarding our passengers, customers, and users obtained through image, audio or video recording devices, located in our facilities, such as administration offices, sales points, VIP lounges, airport service counters and kiosks, and call centers, among others. We, THE AIRLINES, will notify the above to the public at large by publishing Privacy Notices located in data collection areas. \n\nPersonal Information and Data Handling Effective Term \n\nInformation furnished by passengers, customers, and users will remain stored for up to ten (10) years as of the last data handling date, to allow THE AIRLINES' compliance with legal or contractual obligations especially regarding accounting, fiscal and tax matters. \n\nInformation Veracity \n\nPassengers, customers, and users must furnish true personal information and data to validate their reservation and to enable service provision; they must also do so to receive any other service that they may require, one of the conditions being that they must accept to furnish any required information for the particular service. \n\nWe, THE AIRLINES, assume that the information furnished is true. We do not verify it nor do we assume the obligation of verifying the identity of the passengers, customers, and users or the veracity, validity, sufficiency and authenticity of the data that each of them furnishes. Therefore, we will not be held responsible for losses and/or damages of any nature that may stem from the lack of veracity, validity, sufficiency or authenticity of such information, including any losses or damages due to homonymy or identity theft. \n\nInformation regarding Children and Underage Adolescents \n\nBoys, girls, and underage adolescents may use the products and services we offer, provided that they are acting through or are properly authorized by their parents or legal guardians. \n\nWe, THE AIRLINES, will see to the proper use of personal data regarding children and underage adolescents, ensuring their best interests and their fundamental rights when handling their data, and, whenever possible, taking into account their opinion as they are the owners of their personal data. \n4. Purpose of Personal Data Handling \n\nThe information gathered is used to process, confirm, conduct, and provide the services and/or products purchased directly and/or with the participation of other airlines or third-party product or service providers, as well as to promote and advertise our activities, products and services, make transactions, report to different national or international control and surveillance administration authorities, police or judicial authorities, banking institutions and/or insurance companies, for internal administrative and/or commercial purposes, such as market research, auditing, accounting reports, statistics analyses, billing, and offering and/or acknowledging loyalty program benefits. \n\nDue to our commercial activity, we, THE AIRLINES, are bound to furnish certain data regarding passengers, cargo, express courier or other courier services to aeronautics authorities, immigration and customs authorities, and to the national and international government authorities that regulate them or security agencies before flight departure or landing in the territory of each destination or at any moment after the transportation contract has been performed. In general, \"information\" refers to the identity data of the passengers on board, as well as to the contents of their respective travel documentation (passport, visa) or data relating to the merchandize being transported. \n\nUpon accepting this General Privacy Policy, our passengers, customers, and users, as owners of the gathered data, authorize THE AIRLINES to handle that data, in part or in whole, including third-party country collection, storage, recording, usage, dissemination, processing, deletion, transmission and/or transfer of the furnished data, for the purpose of carrying out the activities related to the purchased products and services, such as reservations, modifications, cancelations and schedule changes, reimbursements, queries, complaints and claims, compensation and indemnity payments, accounting reports, mail, processing and verification of credit cards, debit cards and any other payment method, fraud and asset laundering identification and the prevention of other illicit activities, and/or for loyalty programs and the other purposes indicated herein. \n\nWe hereby inform that third party providers may be involved in the above-mentioned activities (such as flight reservation system providers, bank transaction security tool providers, call centers, and tourism service operators), banking institutions, insurance companies, our representatives or agents, and that such activities may be supplied in countries other than the country in which the service or the product was purchased, and without prejudice to any other purpose stated herein and under the terms and conditions of each one of the products and services offered by each one of our business units. \n\nIn addition, upon accepting this General Privacy Policy, our passengers, customers, and users, as owners of the gathered data, authorize us to: \n\n\u00a0\u00a0\u00a0 Use passenger, customer, and user data furnished electronically, through websites, and Smartphone apps, among others, to send the boarding pass or the document confirming the transaction to their registered e-mail. \n\u00a0\u00a0\u00a0 Use the information received for marketing our products and services, and for marketing the products and services of third parties with which THE AIRLINES maintain a business relation. \n\u00a0\u00a0\u00a0 Share personal data with commercial representatives, tourism operators, and hotels, among others, as required, for handling travel plan reservations or services such as car rentals or hotel room reservations. \n\u00a0\u00a0\u00a0 Supply personal data to national or international control and surveillance administration authorities, and to police or judicial authorities pursuant to legal requirements, and/or use or disclose personal information and data to defend passenger, customer, and user rights and/or assets if such defense is related to the products and services purchased by the passengers, customers, and users. \n\u00a0\u00a0\u00a0 Allow personal information and data access to auditors or third parties hired to carry out internal or external auditing processes proper to our commercial activity. \n\u00a0\u00a0\u00a0 Query and update personal data, at any time, to keep such information updated. \n\u00a0\u00a0\u00a0 Hire third-party services for personal information and data storage and/or processing, for the proper performance of airline contracts, under the security and confidentiality standards to which we are bound. \n\u00a0\u00a0\u00a0 Transfer and transmit personal data to countries other than the country in which the service or the product was purchased; to do so, THE AIRLINES will see to the protection of such data pursuant to the security and confidentiality standards set forth herein. \n\u00a0\u00a0\u00a0 Transfer personal data to a potential buyer in one of our business units; to do so, we will promptly notify our passengers, customers, and users, as they are the owners of the gathered data, for them to exercise their right to update, modify and delete personal data, pursuant to applicable law. \n\n5. Cookie and Web Beacon Use \n\nWe, THE AIRLINES, may use cookies, web beacons, and other similar technology in our websites and the electronic devices used to access them, to know the location, activities, and preferences of our passengers, customers, and users when surfing the web, to increase website functionality and accessibility, to verify that users comply with the required criteria to process their requests, and to adapt our products and services to user needs, by obtaining the following general information: \n\n\u00a0\u00a0\u00a0 Type of navigator and operating system used \n\u00a0\u00a0\u00a0 Device language \n\u00a0\u00a0\u00a0 Websites visited \n\u00a0\u00a0\u00a0 Links accessed \n\u00a0\u00a0\u00a0 IP address \n\u00a0\u00a0\u00a0 Website visited before going to Avianca.com \n\u00a0\u00a0\u00a0 Time spent surfing. \n\nUsers may disable and delete the cookies, web beacons and other similar technology at any time. To do so, users may query and/or request help from the Internet navigator he or she uses. \n6. Information Protection, Security and Confidentiality \n\nPassenger, customer, and user information is of vital importance to THE AIRLINES. We have established information security policies, procedures, and standards aimed at protecting and preserving information integrity, confidentiality and availability, no matter what the means or format of the information, its temporary or permanent location, or how it may be transmitted. Along those lines, we have the support of security technology tools and we implement acknowledged industry security practices, including sensitive information transmission and storage using secure mechanisms, such as ciphering, security protocol usage, technology component assurance, restriction of information access to authorized personnel only, information backups, and secure software development practices, among others. \n\nThird parties contracted by THE AIRLINES are equally bound to adhere to and comply with information security policies and manuals, as well as with the security protocols we apply in all of our processes. \n\nEvery contract between THE AIRLINES and third parties (contractors, external consultants, temporary employee services, etc\u2026) that entails handling personal information and data includes a Confidentiality Clause that states in detail their commitment to the protection, care, security, and preservation of information confidentiality, integrity and privacy. \n\n7. Procedure for the Owners of the Information to Exercise Their Rights \n\nPassengers, customers, and users are entitled to access their personal data under our control and to exercise their rights as owners of the information, under the terms of applicable data protection laws and regulations and pursuant to the provisions herein. \n\nFor personal data handled in Colombia, the procedures for exercising information owner rights are set forth in 2012 Law 1581 \n\nPassengers, customers, and users have the right to query and become familiar with the details of our personal data handling process, as well as to rectify the data that is inaccurate or incomplete and to cancel unused data, pursuant to legal or contractual purposes and terms or pursuant to the purposes and terms contemplated herein. \n\nTo make their rights effective, passengers, customers, and users may exercise their right to know, update, rectify, and delete their personal data by sending a request to e-mail address\u00a0 contactenos@avianca.com, or by using the Suggestions and Claims service at www.avianca.com or through the Call Center from Bogot\u00e1 calling 4013434 or from other cities in Colombia calling 018000953434, pursuant to the provisions herein. \n\nThe request must include the following data: \n\n\u00a0\u00a0\u00a0 Full name \n\u00a0\u00a0\u00a0 Identification document type \n\u00a0\u00a0\u00a0 Identification number \n\u00a0\u00a0\u00a0 Telephone number \n\u00a0\u00a0\u00a0 e-mail address \n\u00a0\u00a0\u00a0 Country \n\u00a0\u00a0\u00a0 Request \n\nShould any passenger, customer, user or third party consider that the content used in any of our contact and commercialization channels, such as websites, Smartphone apps, and service kiosks, violates his or her intellectual property rights, he or she must send a notice containing the information below to the above-mentioned addresses. \n\n\u00a0\u00a0\u00a0 Personal data: name, address, telephone number, and e-mail of the claimant. \n\u00a0\u00a0\u00a0 Handwritten authenticated signature, with the personal data of the person authorized to act in the name of and on behalf of the owner of the intellectual property rights that were infringed. \n\u00a0\u00a0\u00a0 Precise, complete description and location of the content protected by the intellectual property rights that were infringed. \n\u00a0\u00a0\u00a0 Clear express statement that the indicated content was used without the consent of the owner of the intellectual property rights that were infringed. \n\u00a0\u00a0\u00a0 Clear express statement, under the responsibility of the claimant, that the information provided in the notice is accurate and that the use of the content constitutes a violation of his or her intellectual property rights. \n\nThis type of claim will be submitted for handling and resolution to applicable judicial procedures, according to their nature and scope. \n\n8. Modifications to the Privacy Policy \n\n\nTHE AIRLINES reserve their right to make modifications or updates to this Privacy Policy at any time, in compliance with new laws, internal policy or new requirements for providing or offering products or services. \n\nSuch modifications will be made available to the public using the following means: visible notices in airline establishments or customer service centers, our airline websites, Smartphone apps or e- kiosks (Privacy Notice) or a message sent to the last e-mail address provided by our passengers, customers, and users. \n9. Acceptance of the Privacy Policy \n\nEach passenger, customer or user accepts the handling of his or her personal data pursuant to the terms set forth herein, when he or she furnishes data through our service or sales points, including all call centers, or when he or she purchases or uses any of our products and services or when he or she clicks on the button \"Aceptar\" (\"OK\") or navigates through our websites www.avianca.com, www.taca.com, www.deprisa.com, www.lifemiles.com, www.preferenciacorporativo.com, www.aviancaservices.com, www.tampacargo.com, www.aerogal.com.ec, www.tacaregional.com, www.flybox.com, www.aviancaexpress.com, link.avianca.com, www.sociosyamigos.com. \n10. Term \n\nThis Privacy Policy is effective as of the date on which it is published.\u00a0 \n\n", "resource-id": "areamovil.aviancataca:id/tvContenido", "ancestors": ["android.view.View", "java.lang.Object"], "clickable": true, "class": "android.widget.TextView", "bounds": [0, 399, 1440, 2392], "componentLabel": "Text"}, {"ancestors": ["android.view.View", "java.lang.Object"], "resource-id": "areamovil.aviancataca:id/iEncabezado", "clickable": false, "class": "android.widget.ImageView", "bounds": [409, 120, 992, 208], "componentLabel": "Image"}, {"text": "Menu", "resource-id": "areamovil.aviancataca:id/bMenu", "ancestors": ["android.widget.TextView", "android.view.View", "java.lang.Object"], "clickable": true, "class": "android.widget.Button", "bounds": [1188, 112, 1405, 217], "componentLabel": "Text Button", "textButtonClass": "menu"}]}